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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
644 ratings and 317 comments received in the last 90 days.
03 February 2025
amazing experience and all queries were answered
22 January 2025
Couldn't have gone more smoothly
16 January 2025
The online forms prior to collection made handover very easy. It was great to have the car unveiled before us in the showroom on day of collection which all went very smoothly indeed.
16 January 2025
Excellent customer service, we felt no pressure from the salesperson as he fully understood what we required.
13 January 2025
On the day of the handover, I met with MARUF AHMED, the New Car Manager JOE CHRISTIE and STUART SECULAR, the Retention Executive and all of them gave me a great welcome and added to the great experience I received.
11 January 2025
Joel was excellent throughout the sale, from test drive to going through the process of order to handover he was exceptional. Joel's approach is consistent with the great service received over the last three years by all of the team.
07 January 2025
This is the first time I have purchased a BMW from Cotswold Cheltenham. I was very impressed with them and the person I dealt with ( Owen Young) made the whole purchase process easy. His product knowledge and customer service was very good.
31 December 2024
Always felt welcomed and never pressured.
29 December 2024
Handover was brilliant by George. Had to chase a bit for delivery dates but won't mark down because of this
28 December 2024
Visting Cotswold BMW is allways a fantastic experience, Owen the sales executive made the process very easy. Handover experience was great.
27 December 2024
Was kept updated over the four month period of how my order was progressing
25 December 2024
When a global problem came to light the local BMW centre sorted it quickly and with no extra worry to me.
21 December 2024
Superb communication throughout
21 December 2024
The whole recess of selecting a model to completing the paperwork was slick and efficient. The Sales Executive was so helpful and gave me a great service. I was made to feel important and feel as though I got a good deal that meeets my needs.
18 December 2024
Able to test drive the models we wanted without pressure
18 December 2024
couldn't have been better
17 December 2024
Kept up-to date with progress and delivery on time
15 December 2024
Having slipped a disc in my back and the short notice of the car arriving along with BMW not being able to hold onto the car for a short time. This was a little disappointing given the amount of money being spent
14 December 2024
Did not have any problems throughout the process.
14 December 2024
Did what it said on the tin
14 December 2024
Excellent welcome having travelled over 2hrs to get there. All the staff were helpful. A great positive experience.
12 December 2024
I loved the 'reveal' of my new car with the bow on top. Josh was great at explaining all the paperwork and getting the boring stuff covered.He then took the time to show me the features & functionality of the car, setting up my phone etc & preference
12 December 2024
Thank you to George - made the whole process very seamless. George was able to get the car ready for collection very quickly. Fabulous all round! Thank you!
12 December 2024
Excellent service from Cotswold BMW, looked after from start to finish.
11 December 2024
Excellent. Friendly & professional.
09 December 2024
Only 1 small concern. The day before delivery, we had difficulty in finding out the registration of the new car (for insurance purposes), Joel was away on annual leave and the person I dealt with initially wasn't able to help. Eventually sorted.
09 December 2024
Always responded to and any needs along the way were catered for.
08 December 2024
Salesman, Adam Harber, always very courteous and helpful. It's good to have him back at the dealership. Telephones answered promptly and messages always passed on and calls returned. Pleasing surroundings.
07 December 2024
A real BMW experience all facilitated by your sales guy Adam Harber....a great buying experience!
05 December 2024
It was relaxed and enjoyable but still very efficient and comprehensive. Brian Dyke and beforehand, Maruf both did an excellent job for us.
05 December 2024
Choice of cars in stock. Easy to discuss the purchase options and quick no hassle delivery from all the team.
04 December 2024
Warm, welcoming, ease of access and excellent facilities including the cafe. All options explored to help with our choice of vehicle.
02 December 2024
George knows us well, the car was ready to go and well presented. The whole process started some months ago. all supported by George.
25 November 2024
The retail centre and the staff are exceptional
24 November 2024
Maruf was excellent, asked the right questions, listened and presented clear options. Good comms from him and he even came into the showroom whilst on paternity leave to do the vehicle handover
23 November 2024
My salesman was good but I do feel his communication could have been better. There were many emails etc not responded to and I felt I was always having to chase him all the time. But I appreciate he was busy.
21 November 2024
Very. Regular updates given. Car was presented under cover with a bow which was a nice touch.
05 February 2025
Good, car came back clean too. Some waiting around when I picked up. Appears most service staff are gone post 5pm?
04 February 2025
Great service from start to finish
03 February 2025
Very helpful customer service lady
03 February 2025
Phone calls with updates, Sam always takes the time to explain the detail (I'm quite inquisitive and irritating when it comes to questions / understanding the work being done). and Sam went above and beyond
03 February 2025
Can tend to take rather a long time to get works completed When at the previous site, offered collection & return of vehicle. I appreciate the investment in facilities but previous service was more convenient
03 February 2025
Kept me informed about anything that needed doing.
03 February 2025
There is always improvements that can be made.
03 February 2025
On time and no fuss.
02 February 2025
Evie was supportive, knowledgable and very efficient.
02 February 2025
Jess is very knowledgeable and kind. She let me know when my car was ready and even organised a video to be sent over.
01 February 2025
Having been somewhat disappointed with the service I had had at Hereford Cheltenham were far better
01 February 2025
Left my car for EGR replacement and it was completed on time. Car was cleaned and left with surprise gifts in the passenger seats.
01 February 2025
The tyre I asked to be checked is still losing pressure despite reassurances that it was in good order. The new door seal wasn't entirely seated and I had to push it tight to correct the wind noise.
01 February 2025
Completely satisfied-very thorough and I liked the video showing what needs to be done etc. car wash not up to usual standard - last time car wash was super clean no water marks etc
01 February 2025
Could have been better, could have been worse!
31 January 2025
No problems encountered
30 January 2025
It was
30 January 2025
Work carried out in timely manner services reception staff friendly helpful and if helped having a Costa coffee shop as I waited for my car, also appreciate the car wash too
30 January 2025
Staff were very friendly and courteous!
29 January 2025
Felt like royalty in there and appreciated the honesty from technicians
29 January 2025
Donna was excellent as the person who processed my MOT/check - great interpersonal skills and a watchful eye on the detail of the check
28 January 2025
Completed as per request
28 January 2025
As above
28 January 2025
As usual I received excellent attention from the staff and a quick turn-around for the Servicing.
28 January 2025
Sam Goddard who works in the service department was excellent. His overall manner and attention to detail was exceptional. he even explained the functions of the courtesy car and kept me informed on the progress of the works being done to my car.
28 January 2025
Evie Eaton was very pleasant and helpful
28 January 2025
See above
28 January 2025
Tom was very helpful and informative.
28 January 2025
A lot of hidden extras that I had to pay for which was not told about.
27 January 2025
Very good service
27 January 2025
Alice was polite and smiley and efficient .
27 January 2025
The extra work I authorised wasn't done and the item I asked to be checked/advised about wasn't done (and is still a problem). Overall it's normally excellent, and so that's what I have come to expect, but this time it didn't seem as good.
27 January 2025
Great customer care and very good service.
27 January 2025
Great service from staff
27 January 2025
I was very pleased, I'm just happy that I never came across the same salesperson my friend encountered at your showroom. When you buy a bag apples, you're always likely to find one rotten apple amongst the good!
27 January 2025
Sales person helped me get a better car by putting together an attractive package
26 January 2025
No customer service. Car was worse then I brought it in
26 January 2025
Very good service
26 January 2025
Everything was sorted and had nothing to worry about
26 January 2025
Everything sorted right down the hire car,
25 January 2025
I believe the dealership did try to question the warranty issue but to no avail.
25 January 2025
My visit was only a MOT but all went smoothly
25 January 2025
Exceptionally well run. Staff polite helpful and informative.
25 January 2025
Minimal diagnosis undertaken and not really listening
25 January 2025
Evie was very personable and kept me informed throughout my visit
25 January 2025
I had called a couple of days earlier to get a couple of quotes for potential work but didn't get a call back as promised. Called in to the site and asked again and was called and received the email
25 January 2025
Excellent friendly service
24 January 2025
Good, nice to be able to work while it was all carried out.
24 January 2025
Unlikely. Appointment wasnt in the system, which I had a text confirming. Was while you wait EV service, max 2 hours 30 mins I was advised. Came in at 8:30 and didn't leave till 12:30. Asked for car to be cleaned, took too long overall so drove away
23 January 2025
Recall was carried out in an agreed timeframe, hire car was provided also.
23 January 2025
Everything carried out correctly and the car washed and checked over.
23 January 2025
Everything went very smoothly
22 January 2025
Ellen was wonderfully and very professional.
22 January 2025
No issues car was ready the time agreed
22 January 2025
Customer focused and outstanding service. Jess was great to deal with and very patient with Cinch (who were very slow!) Jess was a credit to your company.
22 January 2025
Always do an efficient job with great staff
21 January 2025
Nice and simple
21 January 2025
Good communication
21 January 2025
Great service and nice facilities. Enjoyed the mini experience.
21 January 2025
Was guided through the process in a very professional manner.
21 January 2025
Car was cleaned and valeted after service
21 January 2025
Brilliant. I certainly enjoyed the coffee and pastry while I was waiting, also see above.
21 January 2025
Very kind staff.
21 January 2025
Thanks to the people i dealt with and the quality that goes into the work on my car.
21 January 2025
Carried out the work which was planned plus a couple of add-ons. All complete during my visit. All communication are stress free and carried out with a 'here to help' attitude. Staff are kind and helpful and always seem to value my custom.
20 January 2025
Service carried out as required although I'm in no position to check but I trust BMW servicing.
20 January 2025
Excellent, as ever
20 January 2025
I made an error in my booking but when I arrived at Cotswold they were able to accommodate me
19 January 2025
Appointment wasn't booked as a waiting appointment like I'd asked for, but the issue was soon resolved.
18 January 2025
Mostly very satisfied, customer care was top, centre was clean, only down side was the pricing and my car didn't get hoovered during the complementary clean.
18 January 2025
Good service provided, but disappointed that BMW does not respect warranty on replaced items under manufacturer's warranty beyond the end date of that manufacturer's warranty.
18 January 2025
Just good service
18 January 2025
They let u know about anything that might need doing
18 January 2025
I was kept waiting at check-in and collection
17 January 2025
Great communication while my car was being repaired and easy to deal with.
16 January 2025
I needed to haggle for the price of my replacement tyre. I was initially quoted £98.00 more than my local tyre workshop for exactly the same tyre.. I only brought it to Cotswold as I already had an appointment with the sales team. (Mark Minns).
15 January 2025
I waited for most of the time , enjoyed a coffee whilst the remedial work was completed . Satisfied
15 January 2025
Quick response
15 January 2025
Efficient service and good waiting area
15 January 2025
Just too expensive
15 January 2025
No issues. Easy and clear
15 January 2025
Clean and comfortable waiting area
14 January 2025
Apart from an initial glitch with computer booking system and once the staff were made aware of the problem, the MOT and the replacement of the heating unit was done swiftly. Reception personnel couldn't have been more helpful.
14 January 2025
Andrew McAdam was so helpful and understanding of what we needed. He explained the various works in great detail.
14 January 2025
Everything good
13 January 2025
Cotswold servicing times are really good negating the need to arrange alternative transport. The work done always matches what was agreed with the customer. Staff always explain what work is necessary and why.
13 January 2025
Would give 5 stars but car wasn't washed as per complementary wash.
12 January 2025
Kept me informed how the work was progressing.
12 January 2025
I was able to wait whilst my cat was being dealt with, which made it more convenient for me. The waiting area was comfortable and spotlessly clean, as well as having free WiFi and complimentary coffee on offer
12 January 2025
Got it ready early as requested even on a day when floods and mayhem on the roads
10 January 2025
Ellen brooks was very helpful.
10 January 2025
Very good service but I'm still waiting for the quote on the door rubber sealants
10 January 2025
Friendly, excellent service and they remembered me!
09 January 2025
They looked after me very well
08 January 2025
Booking in was easy and I got a time to suit me and though a problem was found the appropriate part was sourced and fitted the next day. I had a minor problem with a sensor on collecting the car, straight away they took the car out and cleared it.
08 January 2025
Despite the issues, the situation was handled very well by Donna.
08 January 2025
As above , clearly this car doesn't meet the standard of BMW Approved used !!!! So I wouldn't have bought this car with underlying issues that BMW can't or won't fix !!!
07 January 2025
Because the service team were perfect. The young lady who dealt with the service and MOT on my car was professional, focused and efficient. She is an asset to Cotswold and made the whole experience very smooth.
07 January 2025
Car was handed back very clean in and out and even some goodies left in the car. Thank you BMW
06 January 2025
It's all in the answer to Q1
06 January 2025
Great service, appreciate the updates and ability to work from the site whilst car is serviced and have a coffee
06 January 2025
Extra query looked at along with MOT as per my request and so far seems to have cured the issue.
06 January 2025
Very happy with the customer service provided during our recent visit to Cotswold, the lady within customer service was very helpful, and extremely knowledgeable with regards to our request
06 January 2025
Would have given 5 stars but needed the car the whole day which we hadn't anticipated it would be that long
04 January 2025
Excellent service levels worthy of the BMW Brand
04 January 2025
Always fantastic service from Cotswold.
02 January 2025
Came in for an airbag recall. Was told that they didn't have the correct part, given a hire car and told to come back. The complimentary health check was not carried out as promised, just a sheet saying not checked, she then lied saying it was done.
02 January 2025
The people were very helpful. I just think the software on the car isn't designed for troubleshooting. I gave you specific time stamps and you couldn't explain where the charge went.
01 January 2025
The customer service is second to none. Always listen to the customer.
30 December 2024
Excellent service and facilities to work in while waiting
30 December 2024
Brilliant service provided, with care.
30 December 2024
Did what I wanted with minimal fuss and delays were clearly communicated
30 December 2024
Excellent end to end experience from telephone booking, check in, working while waiting with a lovely coffee and broadband service and then collecting a lovely serviced, clean and gleaming car. Well done to all at Cotswold Cheltenham.
30 December 2024
Everything was good
30 December 2024
Roof was because of leak from boot seals. Repaired with only next day wait though unexpected job. The light still did not work/checked when ready to be collected. Appreciated job regarding roof which included draining 6" flood under bonnet.
30 December 2024
Issue was resolved quickly.
29 December 2024
Kept informed throughout the process
28 December 2024
Love being able to delay the pickup until next day. Great and professional service, and a free clean. Dislike the impersonal pick up of keys from your little box - great if one is in a hurry, but absent is the sense of personal service.
28 December 2024
Excellent service and helpful staff
25 December 2024
Serviced vehicle then didn't reset service indicator. Now may have to travel back to dealership for something that should have been done correctly.
25 December 2024
Couldn't have asked for more
25 December 2024
Excellent facilities.
25 December 2024
Kept me informed on progress
23 December 2024
Everything good
23 December 2024
Kept informed
23 December 2024
Always professional.
23 December 2024
Very professional and well done job. They went above and beyond when cleaning the car and even cleaned on the inside which was a nice surprise.
23 December 2024
No brake pads or bonnet struts in stock. Car display shows service needed in 1000 miles, yet that's half the reason I took it in for a service.
23 December 2024
Good communication, costs well explained before hand. Car nicely presented on completion of the work.
23 December 2024
Why employ a senior sales manager representative Darren if he can't make a simple decision on whether he can reduce the vehicle price by £200 or increase his derisory valuation of my PX by £200.
23 December 2024
Fixed my issue and kept me fully informed
23 December 2024
Thoroughness of inspection.
22 December 2024
Wheel alignment check was carried out this time.
21 December 2024
Excellent service. One criticism is that the tyres you quoted were so over priced it was comical
20 December 2024
Would have been higher - but had to wait a long time for my appointment (i.e. lead time) Plus - the car clean - is nothing like it used to be - shame
19 December 2024
Couldn't fault the service
19 December 2024
Adjustment of dipped beam height satisfactorily performed.
19 December 2024
Always do a good job
19 December 2024
You did what you say you were going to do and when , a good service
18 December 2024
I can always rely on the Cheltenham garage for any work that needs to be done. I do have a BMW garage very close to my home but would never consider using them.
18 December 2024
I would have given 5 but the tyre warning came back on as soon as i had left the service centre
18 December 2024
Efficient, professional and polite.
18 December 2024
Service went well but they forgot to top up my ad blue which I found out while on my way home to Birmingham resulting in me having to turn around and go back to the dealership, it's quite a distance from where I live. Luckily I was only 4 miles away.
17 December 2024
Used Cotswolds BMW for several years, usually good service. It was very inconvenient for me not to have my car over a weekend. No courtesy car was offered once the mistake had been discovered. In general communication was poor.
17 December 2024
The cost is always a challenge . I hadn't been told this was an annual service - I thought it was an oil change only .
16 December 2024
Donna was very knowledgeable on the items required. All carried out efficiently and within the timescale indicated.
16 December 2024
Always very good staff were friendly and helpful
16 December 2024
The service was fine, but it turned out that there was no EGR fault. The fault messages were due a sensor not being securely reconnected when the EGR was replaced under a recall
15 December 2024
Good service
14 December 2024
Always great customer service
14 December 2024
No issues, friendly staff.
14 December 2024
Dan was very professional and helpful and made my purchase easy
13 December 2024
Lovely staff there too help
13 December 2024
Friendly staff and efficient.
13 December 2024
A drop off / collect service within a couple of miles would be good. Have had this experience elsewhere at U.K. BMW locations.
13 December 2024
Happy with service video and reception.
13 December 2024
Super helpful & polite staff. The dealership is one of the best I've ever been to & everything worked perfectly.
13 December 2024
The staff are courteous and the work is done according to schedule.
12 December 2024
Service from the dealer was fine though they did try to cancel the appointment the day before due to staff shortages.
12 December 2024
Cotswold Group are fantastic, really welcoming, helpful and professional. It is a pleasure to visit. I'm not local to Cheltenham but it is well worth the extra distance, I cannot recommend Cotswold Group highly enough. Thank you very much.
11 December 2024
Issue fixed promptly and thorough check of rest of car, above and beyond expectations; and for very good price.
11 December 2024
The service as provided by Sam, above.
11 December 2024
The standard at which my car was cleaned
10 December 2024
Very good service
10 December 2024
Car still in one piece and going well.
10 December 2024
Issues with the vehicle were resolved quickly. Service desk staff member, Jessica Cann, extremely helpful and is a pleasure to work with.
10 December 2024
All fixed with no issues
09 December 2024
Not at the same level as usual......vehicle was with you for 10 days and one of the 2 items it was in for wasn't touched.
09 December 2024
Efficient and helpful service.
09 December 2024
Didnt get a price up front. Fairly costly as usual!
09 December 2024
Quick and friendly service
08 December 2024
Work completed on time. Great communication. Video check very helpful
08 December 2024
Staff excellent and showroom for cars and motorcycles are great to walk around.
07 December 2024
Very satisfactory service
07 December 2024
Work carried out ahead of schedule and communication with staff was first class
06 December 2024
Communication was good throughout the booking and actual service.
06 December 2024
Arrived 10.00am for two simple jobs to be done. Refit sensor back into front bumper near side and realign headlight near side. It took 5.50 hrs for the jobs to be done which meant hanging around in the customer waiting area all day. Customer waiting.
06 December 2024
I had to take car 3 times to replace the EGR cooler, but they did it in the 4 th time only. All other occasions they sent me back saying they have checked, it is fine, sorry they couldn't get the parts. I had to arrange my own transport..
05 December 2024
Everything went as planned. No complaints.
04 December 2024
Excellent service and friendly staff however my partner has a bmw and has been given gifts Upton recalls which I haven't for egr or airbag recall when I mentioned was told some customers weren't offered this which I find unfair as same recalls egr
04 December 2024
I am always greater with a smile and first thing in the morning, after battling with traffic, that's great. My car is always looked after and I am updated on its progress. Nice to have the loan car, maybe my next!!
04 December 2024
carried out efficiently
04 December 2024
Everything was fine
03 December 2024
Kept up to date throughout the day whilst I remained in Dealership and worked.
03 December 2024
I thought the staff were very helpful.
03 December 2024
I rated BMW poorly because my car (LE16ODR) is under warranty, but the gearbox hasn't been fixed after two visits. It also had defects from purchase that weren't repaired, and it emits toxic smoke. I'm very disappointed.
03 December 2024
Pleased with the service I received in a timely manner.
03 December 2024
All good and well explained
02 December 2024
Completed recall job on car
02 December 2024
.
02 December 2024
No issues
02 December 2024
The people are friendly and they take the stress out of the visit knowing the car is going to comeback absolutely perfect
02 December 2024
Sam was a very polite man, gave me updates when he could. Did have to chase on a few occasions, still awaiting a decision on good will request.
02 December 2024
Efficient from start (the helpful man directing parking) to finish Sam directing me towards my car at the end of the process...
02 December 2024
Because I cannot fault the service
02 December 2024
Friendly and pleasant
02 December 2024
Such a pleasant experience to visit and wait in the coffee area
01 December 2024
It seems that team doesn't know how to fix check engine issue and guessing. They replaced air pressure sensor because as they thought it was an issue but it won't. The check engine light again after few hours. Three days and almost 500 pounds waisted
01 December 2024
Kept up to date at all times, was made to feel special
01 December 2024
I never have any complaints with the work carried out by the engineers!
01 December 2024
Took 45 minutes to book car in told ready at 4pm no call for update returned to collect at 4pm told car was ready but then had to wait another 90mins for an invoice which was again more than what was quoted
30 November 2024
I didn't attend, so can only judge the appointment procedure, which was fine
30 November 2024
Very helpful staff and excellent facilities
29 November 2024
I was not fully advised of the waiting time at the time of booking the recall visit. I also enquired about the winter wheel storage service and was amazed that a dealership the size of Cheltenham cannot no longer deliver this capability.
29 November 2024
I asked you to look at an issues with my tyres. You provided no feedback on it and do not appear to have resolved the situation.
29 November 2024
Do what they say. Open and honest.
29 November 2024
Car failed the day after it was collected. Left car in garage of several days and then had to wait over an hour when collecting. Number of what I feel is sloppy issues i.e. bonnet not closed properly, pack for air pump and locking wheel nut left lose
28 November 2024
First class service and fair pricing approach.
28 November 2024
Brilliant individual customer service
28 November 2024
Great service, kept me informed and friendly helpful staff.
28 November 2024
Impressive set up and car nice and clean afterwards. Video of inspection super handy to understand pick up points.
28 November 2024
Good job done on time
27 November 2024
The service was great.
26 November 2024
Repair completed on time and excellent facilities to work on site with cafe whilst waiting.
26 November 2024
The last two occasions I was given the same excuse for the reason why the car was not washed, it is either very bad luck or the offer is not deliverable therefore it should be removed. The excuse given was that a team member had gone home early.
26 November 2024
Great service
26 November 2024
Always polite always well informed and cannot fault tge service amazing.
26 November 2024
Welcomed dog, good turn around time for service.
26 November 2024
Was kept informed. Good value.
25 November 2024
Ryan very helpfull
25 November 2024
Friendly and hospitable.
25 November 2024
Very helpful
25 November 2024
Knowledgeable staff who take the time to talk through the work being undertaken
25 November 2024
As always, the team are great - from front of house to the guys carrying out the services - 10/10. My car always comes out looking brand new after a complimentary wash too!
24 November 2024
Felt I was an important customer even though not buying a car
24 November 2024
Nothing to fault in any way. In reverse everything to be satisfied with.
24 November 2024
Cheltenham has amazing customer service, waiting area and my car was serviced and back with me in under 2 hours!
23 November 2024
Everything done to a high standard
23 November 2024
The tire repair kit, which includes the foam and compressor, was not present in the vehicle. Upon inquiry, no explanation or provision of the missing kit was offered.
22 November 2024
everyone is extremely professional
22 November 2024
The work was completed as promised but it was unclear exactly what needed to be done so the cost was a surprise.
22 November 2024
The service was completed on time with good information provided as appropriate.
21 November 2024
Was told it would be done in 2 hours. It took longer and made me late for a meeting
21 November 2024
Attention to detail and custom video setting out what needs to be done
21 November 2024
Car cleaned courtesy car supplied
21 November 2024
The video report on the car was impressive (MOT check). The only thing I did not get on this occasion was a phone call saying when the car was ready,(as I usually do)
21 November 2024
Cotswold did all in their power to keep me informed and carried out all work competently.
20 November 2024
Excellent customer service, always listen to any concerns i have ref servicing on my car. Kept up to speed with the progress & any concerns, Stuart Cattanach, Service advisor, a special mention, extremely helpful in overseeing the cars visit Thankyou
20 November 2024
Absolutely perfect, frequent updates and Donna did everything she could for me.
20 November 2024
Efficient and friendly service. Kept me informed throughout.
20 November 2024
Only one thing, the pick up time did run over.
20 November 2024
Perfect! Thanks to Ellen in service reception.
20 November 2024
Service done as arranged.
19 November 2024
The service I've received from individual members of staff has been very good. However contacting them by phone can be difficult - calls seem to disappear into a black hole.
19 November 2024
Would have been perfect if a courtesy car was available
19 November 2024
Professional job done
19 November 2024
Very polite staff and car came back clean
19 November 2024
The team identified a gash in one of the tyres and recorded a video which I could use with GARDX to claim on tyre cover. They held the car overnight at my request and fitted a new one. Comms etc all excellent.
19 November 2024
Not informed that the dashcam fitted was disconnected but not reconnected when collected
19 November 2024
Felt appreciated and welcomed especially by Sam at the reception!
19 November 2024
Would have been five stars but your colleague wasn't great at communicating when the car would be ready. Having said that the car was ready for the time requested just didn't know it was ready!
19 November 2024
Completed recall work promptly.
19 November 2024
Poor afterservice, no information given of work carried out, fault reported but told there is no fault found when there clearly is a fault so made to feel like a liar. Arranged a test drive with a technician, but it was declined
19 November 2024
1st class as expected.
19 November 2024
Reporting of the few issues with the cat were timely. Liked the video of the inspection
19 November 2024
Good service with no delays and problems
18 November 2024
Team were their usual friendly selves but to be completely satisfied my note about ongoing coolant loss issue would at least be acknowledged, I'd have been given the full paperwork on collect and you click box for alignment test but never get result
18 November 2024
Very efficient
18 November 2024
Friendly & reliable customer service
18 November 2024
Stuart was very helpful and good at keeping in touch
18 November 2024
Very helpful at every point and service was completed in excellent time sending me home in a very clean and tidy car too!
18 November 2024
Slightly disappointed as since having the car serviced for the first time I have had several issues with the parking sensors and have had to re-book the car in again.
18 November 2024
Did the job on time , to budget and in a customer focused way
17 November 2024
Great customer service
16 November 2024
I am happy.
15 November 2024
Car drop off was smooth with no issues. Information sent to my phone showing video of health check & pointing out various advisories. Car also cleaned inside & out was a bonus!!
14 November 2024
Happy with the service and service team briefing Double happy with bonus of car ballet and surprise gifts
14 November 2024
Everything that was going to happen - did.
14 November 2024
Totally smooth experience
14 November 2024
Nothing more to say
14 November 2024
The work carried out was perfect and the car was cleaned brilliantly. Special mention to Tom Broughton who was absolutely outstanding.
14 November 2024
Helpful and good service provided. Let down by BMW themselves with regards to availability of a hire car to get me home.
14 November 2024
The booking process and overall experience was really well organised.
14 November 2024
Friendly and accomodating staff.
14 November 2024
I was completely satisfied with the service and that Cotswold followed up on the car notification of a brake fluid service
14 November 2024
Halli Meldrum was friendly and efficient at check in and showed me the loan car controls. The job was completed satisfactorily and the vehicle returned clean inside and out. On collection the woman was delightful (didn't catch her name)
14 November 2024
Warmly greeted, loan car provided, short waiting time , job done quickly, efficiently and within promised time frame
13 November 2024
Cotswold solved the whole issue after a rocky start with customer services
13 November 2024
Very easy to interact with on every occasion
04 February 2025
Sales staff very friendly helping an old man through the technology