OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
727 ratings and 514 comments received in the last 90 days.
25 September 2026
Darren was able to answer all my questions in the show room and made the effort to show me a variety of cars. Once I purchased the car Darren kept me updated on the progress and ensured I completed all paperwork in a timely fashion.
24 September 2026
Wayne Conolly was Very helpful and welcoming
23 September 2026
I was perfectly looked after, Kevin excelled in giving me the perfect bmw experience.
22 September 2026
Fantastic experience buying a beautiful car from Mark Minns. Extremely helpful and a pleasure to do business with. Thanks for all the assistance.
21 September 2026
Everything was handled very professionally by our sakesman Maz, (Maruf)
20 September 2026
It was our first time buying a new BMW and the centre looked new, well presented clean tidy plus a coffee tea area old new cars laid out very smart
18 September 2026
Very attentive and helpful
16 September 2026
Very efficient and friendly service.
16 September 2026
Very impressed with the whole experience.
13 September 2026
very professional , efficient team
11 September 2026
Great service and advice from salesman Niall.very enthusiastic about product . became frustrated by amount of emails received and requiring signing .I would have preferred to read and sign paper copies at the dealership in one go .
10 September 2026
As a regular BMW customer, I'm used to the extremely high standard of professionalism, and yet levelled surroundings of Cotswold Cheltenham. A calm atmosphere, friendly staff, and accomplished refreshment hub allows visitors to relax whilst there.
10 September 2026
Absolutely superb service
09 September 2026
Time taken to understand the right next vehicle for me
08 September 2026
Very good communication and updates. Explained everything thoroughly.
08 September 2026
I'd originally looked at a BMW approved second hand car until Maz indicated that a very good deal was available on a new car. With Maz' help we worked though the comparative finances and it was clear that it a new car would be a much better option.
08 September 2026
Excellent and friendly service. Sam Meredith could not have been more helpful and had an in-depth knowledge of the vehicles we were interested in.
08 September 2026
Excellent service. Polite, patient and nice sales representative
08 September 2026
Jason Burge, from purchase to delivery of our new BMW X1, was excellent, very efficient and made himself available to us whenever we had questions or needed clarification on something. Made our BMW journey very enjoyable.
07 September 2026
Toby the sales assistance was excellent from beginning to end. He was extremely accommodating. He answered all of my questions of which there were many. He set the whole car up on pick up day and is even now helping with follow up questions
27 August 2026
The Sales Executive, Toby Elliott, was excellent from the car selection phase right through to delivery. I'm truly pleased with all his support. He always goes the extra mile.
25 August 2026
Damon has looked after me for many years, I wouldn't go anywhere else.
11 August 2026
Always a pleasure to deal with George and the team at Cotswold Cheltenham. Would (and do) highly recommend to others.
04 August 2026
Sam Meredith could not have been more pleasant and helpful from when I first made enquiries to completion of handover.
04 August 2026
From speaking with your sales consultant to picking up my new vehicle it was a fantastic experience. Full details discussed about the car, finance packages, commissions were explained fully. The handover went smoothly, all options explained fully
03 August 2026
Spotted slight paintwork chip on door edge, not expected for a new car
31 July 2026
We were very impressed by the service given by Darren Pritchard. He was very friendly and not only provided the information we required, but gave us more insight into the cars /finance, so thanks to him we were able to make a more informed decision.
30 July 2026
From the moment we entered, through the whole process we felt really welcome. Well presented with very friendly staff
27 July 2026
The whole process from beginning to end with Toby ELLIOTT is friendly and professional with a 'can do' attitude. He works extremely hard to get us the best deal possible and I always feel he goes the extra mile.
27 July 2026
Exceptional service from the team at Cotswold and in particular Mark Minns. I had only had my new car for 2 months when I spotted another one in the showroom that was a must have for me. The process was slick as ever and enjoyable
26 July 2026
I very nearly gave four stars only because we had some difficulty arranging the "free" insurance which came with the package, however I realise that was via a separate department and was not caused by Cotswold sales team.
26 July 2026
Very good service. Fast replies, enjoyed working through the process and helped in all ways possible
25 July 2026
George was very good but quite a few questions I forgot to ask so there's still a few things I need to know about the car. But George is quite happy for me to phone him any time.
23 July 2026
The process always easy, and Damon Tulloch made it swift, efficient and very pleasant. He was excellent to work with on this and I appreciated his interactions and input..
23 July 2026
Excellent seri from Jason Burge at Cotswold BMW
21 July 2026
Great help explaining everything, and making decisions easy for me !
15 July 2026
Excellent service received from start to finish. Mark Minns at Cotswold BMW Cheltenham was very helpful and kept in contact with me during every stage of my car purchase.
15 July 2026
Jason and Matt were brilliant, couldn't do enough for me. Shame about the suitcase but you don't ask you don't get
14 July 2026
I was very underwhelmed initially as I was stood loitering for about ten minutes hoping someone would approach me, then Wayne spotted me after speaking with another customer and was instantly a pleasure!
14 July 2026
George was very helpful and patient. He made the whole process easy and straightforward, with no pressure to buy.
14 July 2026
Very good salesman (Brett) who was supported by an excellent team. Sadly, I'm left disappointed by having to pay extra for drive recorder and by sections of trim falling off the £75,000 car.
12 July 2026
Excellent service from Toby
11 July 2026
Mafur Ahmed was absolutely brilliant, very helpful and knew everything I questioned without hesitation, this was my first time buying a new car and he helped me every step of the way
11 July 2026
The salesman went above and beyond
08 July 2026
Excellent service but a bit more communication between ordering the car and the delivery would have been appreciated
08 July 2026
Helpful and informative salesman
08 July 2026
Very helpful and friendly staff, our salesperson (Brett) was knowledgeable and professional
07 July 2026
There was no pushy salesmanship. I felt valued and comfortable.
05 July 2026
The whole experience was pleasant and not stressful. George was very knowledgeable and patient with us. The showroom is comfortable and the staff offered refreshments while we went through the purchase process.
04 July 2026
Treated extremely well by Brett (sales). Taken. through all the features of the vehicle i was purchasing. Polite, friendly and very knowledeable about BMW products and services. Made sure i was happy with everything before leaving.
04 July 2026
I was able to talk to sales representative when needed. Explanations and additional information available.
04 July 2026
Loved the entire purchase process. Dealt with Toby Elliot at Cotswold BMW who could not do enough for us. We have been a client with Toby for some years now and wouldn't want to use anyone else, love the new BMW X1. Thanks so much Toby and Cotswold
04 July 2026
Everyone at the dealership from the receptionist, the barista at the coffee bar, our salesman George and his boss Matt were helpful, polite, engaging and made the process of buying our new car very easy
04 July 2026
Good communication and regular updates. Sorted any questions quickly and resolved an issue.
03 July 2026
Hands down best efificent service I have encountered at a dealership both Matt and Damo were excellent.
02 July 2026
Ive been dealing with Cotswold BMW for about 10 years and the salesman ive dealt with have been amazing and go out of there way to help you and not pressure you into anything
27 September 2026
Very professional service rep very helpful and polite
27 September 2026
The whole process was seemless from start to finish. Evie Eaton, communication was excellent,explaining what needed to be done and the options available. She has a bright, bubbly demeanor making our visit over a couple of days very pleasurable.
27 September 2026
Cotswold is always efficient at sorting any issues found
27 September 2026
My car was booked in at 12:00 hrs for MOT and I waited 2.5hrs thinking I would have to wait half to one hour. When I asked why an MOT took that time I was told
27 September 2026
Handled by a professional team
27 September 2026
All went as I expected and the usual courtesy and professionalism.
26 September 2026
Job was done quickly and efficiently. Evie did an excellent job.
26 September 2026
Dropped car off at 8.15am and asked if it could be done in the morning (not a big ask I thought for an MOT). Car not ready until gone 4pm.
26 September 2026
Excellent communication and efficient service
26 September 2026
The car was done efficiently and service staff all great. Engineer video also well done and So some extent happy about that. However, my service 'reset' on my car and therefore my app is not done , so all I get are irritating messages all the time
26 September 2026
Usual 1st class service
26 September 2026
You should not be charging the customer £162 for an investigation into a rattling sound in the roof lining when the car is less than one year old.
25 September 2026
Agreed centre caps that I pre asked for and was willing to pay for and ordered as they were not in stock did not happen , along with diagnosing where my oil leak is coming from did not happen , free var wash was rubbish also tops of wheels left bad
24 September 2026
This took two weeks. I was not once offered a loan car. I am disabled. It was under warranty from Sytner in Wakefield, who also did not provide a loan car. Cotswold delayed handing me back the car until payment had cleared from Sytner. Customer last
24 September 2026
Excellent staff and smooth experience
24 September 2026
I just don't understand how a new car can fail so badly as mine did
24 September 2026
The service itself was great, but I had to leave the car as the replacement tyres were not in stock
24 September 2026
Smooth transaction from start to finish.
24 September 2026
Our appointment booked easily, the work was undertaken quickly and as promised. We really appreciated the coffee & pastries and complimentary valet & clean. The showroom was good to look around and all the staff were friendly & helpful
23 September 2026
Well unfortunately getting in contact with the service adviser was not great! My original fault was not diagnosed to high standard I can still notice the fault myself. I also ordered a replacement key which wasn't ordered.
23 September 2026
Mai especially (Cotswold Cheltenham) has been a great service advisor for all works carried out since I have owned my BMW to whom we trust our car in the hands of to keep us on the road and our family safe.
23 September 2026
Well I wish I was told about these problems before I had my glow plugs and a new module changed at a cost of £680 Then you charge me £162 to tell me car is no good I think this wrong thanks
23 September 2026
My service appointment went as planned at Cotswold BMW. Rosie Freeman was particularly helpful throughout the process and communication was excellent.
23 September 2026
Significant number of items needed attention. As far as I can tell all done satisfactorily. A special word for Rosie Freeman, customer service lady. She was very good at keeping me updated and so pleasant to deal with.
23 September 2026
The error code raised during MOT was fixed but has appeared again. This is the third time i have same issue and still waiting for response.
22 September 2026
Very good service, did a good job.
22 September 2026
This was a follow up visit to an issue identified earlier in the year after some disagreement. I could expand on this but it was totally unsatisfactory. I feel that Cotswolds is chaotic and customer service stops at a smile, no substance, sadly.
22 September 2026
The service was done on time as promised. However, I had to replace the wiper blades as the driver side got bent somehow. When I checked out, she didn't know I had a service package contract.
22 September 2026
You got me in earlier than scheduled as the parts arrived earlier and fitted them perfectly
22 September 2026
They serviced the car which obviously why i took it there
22 September 2026
Prompt and efficient and friendly
22 September 2026
Great customer care
21 September 2026
I have been using you for about 6 years now. Very consistent good service
21 September 2026
Everything from online booking to completion worked exactly as I had hoped for.
21 September 2026
The work on my car was dealt with timely manner and I appreciate that. However I have requested the follow up quote for potential repair needed. It has been a week and I still haven't received it, after countless calls and promises that I will get it
20 September 2026
Very smooth process for service & MOT. Everything explained fully. Freindly & helpful staff.
20 September 2026
Excellent service
20 September 2026
The car was wasn't great
19 September 2026
Efficient. Good service manager.
18 September 2026
Excellent customer service on the day Up to date information given with vehicle video.
18 September 2026
Great service as always. Although I did find that I had to chase for updates. Prices were expensive for the work that was carried out. The car was supposed to be washed but wasn`t. Also my drivers head rest had been changed and not put back.
18 September 2026
Everything went to plan & I have a lovely clean car afterwards.
17 September 2026
Always helpful and informative
17 September 2026
I travel 100 miles to service my car and bike with your branch. I have to wait for the work to finish. Always had a pleasant experience but this time wifi does not work (slow speed and keep on cutting off), all tables were used and 4G not possible.
17 September 2026
a requested waiting appointment was not provided and I was at your dealership for 6.5 hours. Requesting no car wash needed twice, car still queued for wash. Not informed by your employee of brake pad on zero (car reported 2000 miles left).
16 September 2026
Easy check in : kept informed : fast service
16 September 2026
Technician video overview was top shelf
16 September 2026
Very smooth fastrack service. Quiet coffee and a look around showroom and sales.
15 September 2026
My experience was excellent from start to finish. Mei was very good and knowledgeable. The problem was fixed within a day (when I was expecting 2 days). I couldn't have asked for more. Thank you.
15 September 2026
Excellent service from Donna
15 September 2026
Completely satisfied. Many thanks
15 September 2026
Brogan and Rick were fantastic
15 September 2026
The customer service from the lady who was cleaning the service waiting area and also worked at the cafe bar was outstanding. She was much better than a couple of your front of house service staff, that seemed slightly arrogant at times.
15 September 2026
Donna in the Service Department and Nick Gardiner in the Workshop were great.
15 September 2026
Job done perfectly with no problems
15 September 2026
Donna was fantastic. Great customer service, courtesy car sorted promptly, great communication.
15 September 2026
I requested a wheel alignment and also asked for an issue with one of the speakers in the music system to be checked, as I occasionally hear a scratching/distorted sound. Unfortunately, it appears these requests were not noted when I dropped the car
15 September 2026
Peter was charming, service fine, valting super.
15 September 2026
MOT carried out as requested
14 September 2026
Car serviced while we waited
14 September 2026
The members of staff were very nice but I was expecting to receive 2 phone calls following my visit but I received neither.
14 September 2026
Mei was super helpful and made the process extremely easy!
14 September 2026
Pleasant staff , good environment and completed on schedule
13 September 2026
Everything was explained, good communication throughout
13 September 2026
Very professional, good knowledge and easy to do business with Peter Greaves. I'd like to buy a car from him in about a years time when I need one. Nice guy too - Thank you.
12 September 2026
Reasonable cost, good customer service, car was well cleaned.
12 September 2026
Excellent and honest service
12 September 2026
Every time I visit it's always a horrible experience. Rude staff, told me my engine has basically exploded and oil everywhere. I look nothing there, they lied to upsell a £170 check. I've always had a tiny leak. Car wash wasn't done either.
12 September 2026
Polite service, quick and efficient.
12 September 2026
Problem solved, quicker than anywhere else, adjusted the plan and helped me when things changed.
12 September 2026
Service done without booking and friendliness of staff and cafe area.
12 September 2026
Some problems finding out when my car would be ready for collection. Disappointing as I'd explained that I'd need to book taxi to get back to the garage
12 September 2026
The Cheltenham centre is a totally shambolic one compared to the Hungerford branch I typically use. The communication skills are non-existent and the repair was not complete with harness loom tape left uncoiled around the repair
12 September 2026
Customer service was very good throughout-friendly and efficient with great communication from all involved. Service and MOT completed on schedule.
11 September 2026
Helpful / good comms / cafe area staff very good
09 September 2026
Very professional and helpful service at Cotswold BMW as always
09 September 2026
Prompt, efficient and on time
09 September 2026
Holly was great - very welcoming. Gave me an anticipated end time and was pretty much spot on.
09 September 2026
When the job was done, I did not receive any documents about what work was performed.
09 September 2026
Excellent communication from Peter Greaves. No issues.
09 September 2026
Excellent service; great communication regarding the issue, timing of completion as promised... though I did have to wait in the service area for twenty minutes before I was given the key.
09 September 2026
Many small issues one large one. Poor customer service. One issue still ongoing. Lost confidence in dealership To much for 250 characters. Ring me if you want the facts 07449568020
09 September 2026
Everything went smoothly
09 September 2026
No problems
08 September 2026
Very satisfying
08 September 2026
Quick and efficient
08 September 2026
The dealership has welcoming facilities and they take on board my additional requests relating to my car. There are some staff that recognise me from using tha dealership for so long - its nice when they take time to chat. Keep that up, great service
07 September 2026
Speed, attention, politeness and also completed before the allocated time so I was able to get back to work earlier.
07 September 2026
Car was in for the airbag recall. I was told that the recall had not reset the airbag light and would cost £160 to investigate. However, I realized that the diagnostics must have been checked during the recall. I googled and it is indeed the case.
07 September 2026
Service from the centre was good. However I currently have an ongoing warranty issue with BMW and until this is resolved I am unable to give a 5 star rating.
07 September 2026
Excellent service great coffee and pasteries
07 September 2026
Incorrect diagnosis of engine mounting. Incorrect print out for wheel alignment. Need to return for another inspection.
07 September 2026
Communication good. Issue resolved. However, car was road tested and fuel used. I asked to be reimbursed for the fuel just as I had to replace the fuel used in the loan car. Donna committed to getting back to me, but hasn't. Unimpressed.
06 September 2026
Job completed on time . Lady I saw was very friendly
06 September 2026
Service was generally good, although I had to chase up to find out status due to delays of my lease company approving work, and was disappointed to find our child seat unstrapped despite being told they had not touched it
05 September 2026
Quick and easy
05 September 2026
I was seen straight away, my car was serviced and mot'd and washed ready for collection at agreed time.
05 September 2026
The whole process was very easy and smooth, from booking the service, checking my car in, and then collecting the car. Peter was very helpful.
04 September 2026
Very helpful, friendly staff, kept me informed of progress. Also, very prompt service.
04 September 2026
very easy to book on the phone and able to discuss with Natalie, requirements and price. The car was booked in for a fast lane oil change, whilst i enjoyed coffee and cakes in the cafe. The work was carried out by Ethan, in a timely manner.
04 September 2026
Peter (Greaves) was very helpful and proactive.
04 September 2026
Very helpful staff and efficient
03 September 2026
Kept informed, nice video and car cleaned. Thank you.
03 September 2026
The receptionist that accepted the car left his employment and they didn't realise they had my car. I rang them after 5days and they found the car. I paid the invoice and collected the car.
03 September 2026
Well handled by the team. Good communication. I was informed of things on going and had calls to explain me the situation.
02 September 2026
Excellent care and service, Donna was very helpful and I felt valued and listened to.
02 September 2026
You seem to know what you're doing and I like your coffee.
02 September 2026
The staff at Cotswold are always professional and also friendly. Harry looked after my car for the day and did a great job. He kept me updated with progress throughout the day. The loan car provided was clean and fuelled. Overall I was very impressed
02 September 2026
Ease of check in. Pleasant efficient staff. Good service and MOT as far as I can judge. Brilliant job making the car look as good as new. One proud owner.
02 September 2026
Great customer service from Donna
02 September 2026
I've had services here a few times now and never had any issues which is why I've selected 5 stars.
02 September 2026
Prompt attention at the service desk. Friendly faces, everything was explained to me after my M O T. All went well and I was satisfied with the outcome.
01 September 2026
Accommodating, professional, got the job done!
01 September 2026
Replacement airbag fitted very quickly and efficiently and vehicle returned after it had received a complementary clean.
01 September 2026
Service work completed to expected standard but sadly, despite asking at time of check in - car was returned unwashed.
31 August 2026
All good with what I was expecting. I did check-in online but not sure if it had been looked at. I had a follow-up so emailed the guy who was looking after me (sent me the video) .... sent 2 messages and never got any replies so called
31 August 2026
I was informed that the mechanics had fixed the noise coming from the front brakes but to my surprise the noise is continuously present. As the work was related to the brakes which they had fixed 4 months ago, this was supposed to be coveredby Bmw
31 August 2026
The work was completed on time and for a reasonable cost. Staff were very professional and friendly.
31 August 2026
Disappointed with BMW for not making a contribution towards the replacement of what appears to be an important part of the car that has only covered 26K miles Goo service from the dealership but probably could have tried harder with BMW
31 August 2026
I had been told at the previous service that i needed the rear tyres replacing this time. Apparently i didnt.
31 August 2026
Very efficient no waiting around when dropping car off
31 August 2026
Always get good service
31 August 2026
Good service
31 August 2026
Mei was excellent in managing the job start to finish and I also had an opportunity to speak to the technician Nick about the work being completed on the running in service.
30 August 2026
Excellent reception and service
30 August 2026
Good comms
30 August 2026
Easy check in and efficient service
30 August 2026
Seamless process from booking to dropping off the car. Peter Greaves knew I was waiting for the car and the service went through in a timely manner
30 August 2026
Booking at convenient time and confirmed by Holly. Service carried out promptly and we were able to remain at the premises and have coffee. Service completed and vehicle washed within 2 hours.
30 August 2026
Did what was asked and in a professional manner
29 August 2026
Noting that I only asked on arrival, the nature of the problems may not have helped the workshop in their diagnosis. The same symptoms have previously led to a very specific diagnosis - twice. But I lack the character count to explain.
29 August 2026
Thus far Cotswold BMW Cheltenham have always been my go-to service centre. The main dealer software update recommended by BMW Connected Drive help desk folks has not yet rectified the issue with My Trips in your App - it remains ongoing with them.
29 August 2026
Good service and well looked after by Peter Greaves
29 August 2026
Again vehicle damaged while on site. Not acceptable!!! Not happy and no confidence whatsoever with the dealer ship. Dealership are used because I have extended warranty on the car.
29 August 2026
Took longer than quoted. Didn't seem to really want to help with error message
28 August 2026
Thank you very much, 5 star service
28 August 2026
Good facility. Helpful, organised.
27 August 2026
Wonderful service as always
27 August 2026
The whole process was smooth, helpful and calm.
27 August 2026
Excellent service from start to finish. I didn't have a courtesy car on booking but I did on the day which was appreciated.
27 August 2026
Wonderful service as always
27 August 2026
Team was great to talk to, work has been complete to a reasonable standard (although one of the electrical faults was not addressed).
26 August 2026
Easy booking process, qiuck and efficient when i dropped my car off, work was completed quicly and to a high standard.
26 August 2026
Always excellent, efficient service with Cotswold Cheltenham.
26 August 2026
As always very polite and efficient
26 August 2026
Very efficient. Nice environment in which to wait
26 August 2026
Very polite and courteous staff, friendly and process was easy
26 August 2026
No issues, and came out paying the amount I expected. No surprises.
26 August 2026
Well organised, efficient with good communication
25 August 2026
Sorted my issue quickly and efficiently. Fully transparent on the 1 hours investigation.
25 August 2026
Donna was superb, kept me up to date every step of the way
25 August 2026
Prompt service and nice facilities while I waited.
25 August 2026
A consistent reliable CX
25 August 2026
I was told that all was ok when I rang as I hadn't manger to open the video. Then found out 3 tyres were unsafe to use when I returned home. The prices were extremely expensive and got quotes at home which were virtually half price?
25 August 2026
Very helpful service
25 August 2026
Courteous, efficient. Impressive clean facility.
25 August 2026
Everything was Excellent
25 August 2026
Great service and customer experience.
25 August 2026
Efficient service from all departments
24 August 2026
Had a tyre emergency and needed to be somewhere. My car was taken in, tyre changed and I was on my way.
24 August 2026
Donna was really helpful. Went through everything with me thoroughly and came back to me quickly with a quote for the additional work.
24 August 2026
The service and mot went smoothly as expected. I am waiting to see if slow puncture repair has solved my problem as the low pressure alarm triggered on my homeward journey. I phoned to get some advice on the matter but did not get a call back.
24 August 2026
Personal service was great and i like the video inspection
24 August 2026
Always good service
24 August 2026
Competent professional service
24 August 2026
A simple service and MOT carried out quickly and efficiently.
23 August 2026
Really professional from start to finish.
23 August 2026
Car valet was not up to usual standard
23 August 2026
The service from Peter Greaves was 1st class and his help in a stressful situation put me and my family at ease.
23 August 2026
Easy to book. Friendly, efficient people on the day. Holly Bowery deserves specific mention; she did a great job. Thank you.
23 August 2026
Lovely waiting/working area and coffee made it a very pleasant experience.
23 August 2026
The one issue i had was that as a night worker, i was up all day waiting to hear back about my car, i could see on bmw app that my car was done from 1pm and had to wait until 5pm for w phone call after calling multiple times through out the day.
23 August 2026
Eavie, Mai and Rosie were all very helpful sorting out a warranty problem on my new X5. They all done a great job and are are a credit to cotswold Bmw.
23 August 2026
Happy with the overall experience.
23 August 2026
The recall work took 2hrs, which was within the time frame given.
23 August 2026
Donna did not come to tell us when the car was ready. I had to nudge her by going to enquire (I was in the cafe). She went to see at that point and it was ready. Why did I have to go down to ask? I am in my 80s and walk with a stick for balance.
23 August 2026
Booked car on the waiting service very good. Evie the service advisor was excellent.
22 August 2026
Car presented, Serviced with MOT, washed and on time.
22 August 2026
As ever the level of service from first greeting to paying the bill was exemplary, notwithstanding the loan car which although of a high standard as expected was an experience, for a died in the wool X1 driver! Thank you non the less.
22 August 2026
Very efficient
22 August 2026
Evie Eaton, your service advisor was very friendly and efficient in all that she did for me.
22 August 2026
Professional and kind staff, made the experience very easy
22 August 2026
MOT completed on time, with useful video and pointers to likely future maintenance
21 August 2026
My service was handled by Donna Williams, as always, very professional & courteous, greeted by a welcoming smile Dealt with efficiently, but you never feel like you're being rushed. Service was carried out & my car was returned spotless.
20 August 2026
On collection of my vehicle, i was forced to wait 30 mins whilst other customers arrived and left before me. When i eventually was seen i was not given paperwork showing the results of the inspection.
20 August 2026
Helpful friendly staff with informative information on the car check
20 August 2026
Friendly assistants and perfect surroundings. Thank you
20 August 2026
Always an excellent service
20 August 2026
No waiting around, very helpful and understanding staff. Resolved an unusual issue with my vehicle.
20 August 2026
Wonderful staff
20 August 2026
Kept me informed, polite service. Did what had to be done to keep me safe and on the road A pick up and deliver service would be useful especially for older, lone persons and people needing to be at home to care for someone.or have nobody to help.
19 August 2026
There was no safety report or video. This usually gives details of tyre and brake wear etc.
19 August 2026
Despite booking the car in for all day, my work plans changed so ideally I needed the car ready for lunch time. They accommodated the change brilliantly.
19 August 2026
Excellent service
19 August 2026
Very clearly explained and very efficient
19 August 2026
MOT cometed, but disappointed by issue of front wipers that failed despite being 9 months Only when I challenged for a 2nd time that it was confirmed they were fine, was told that the post check wash may have cleaned them. Check n clean during MOT?
19 August 2026
On this visit I was treated with respect and felt listened to as opposed to a 'stupid women' as on previous visits. Thank you Brogan who was efficient, polite and explained options expertly.
19 August 2026
Nothing was too much trouble, especially for Donna in the service department
19 August 2026
Service advisor was very good. Time to service the car also fine. Only issue is the charging flaps were replaced due to a previous fault but thee replacements have been fitted without the spring openers which is annoying.
18 August 2026
Very good courteous service and the work was done on time. Kept me informed throughout.
18 August 2026
I arrived early and booked in at reception. Unfortunately through a misunderstanding my 2 hour visit became 3 hours. My car was cleaned in and out which was a bonus.
18 August 2026
Mei Sung excelled in customer service.
18 August 2026
Ease of booking. Coffee and pastries were nice. Comfortable surroundings to sit and relax. In my case, I had to wait for my lift, so the coffee etc was very welcome.
18 August 2026
Incredible service and experience! Always a pleasure to deal with the Cotswold team. I've multiple cars that get serviced by these guys and it's always easy to get booked in and resolve any issues. Special thanks to Tom!
18 August 2026
They reduced the cost when I pointed out that other BMW dealerships in the area offered the same service but at a significantly cheaper price. They reduced the cost further after finding out I had an EMAC policy at the time I booked the service.
18 August 2026
I booked my car in to replace two tires and check the tracking. A 30 minute job. 3 hours it took. as I waited upstairs. Time was wasted making a video to tell me I needed to replace the two tires that I came in to have done.
18 August 2026
Completely satisfied
18 August 2026
Excellent service start to finish.
18 August 2026
Ease of booking and delivery of car afterwards within time slot
18 August 2026
Much improved than the last few visits
18 August 2026
Excellent service from start to finish. Lovely coffee n pastries.. While you wait..
18 August 2026
Mei sung gave a professional customer service while my car was in Cotswolds for a Majour service, my car was well looked after while in there , great communication, efficient service, a professional customer service , very happy
18 August 2026
Recall service executed very professionally. Harry was also extremely helpful and patient with regard to advice on phone linking.
18 August 2026
Booked in advance, kept to timings they promised and excellent staff.
17 August 2026
Excellent service and support throughout
17 August 2026
Alway well looked after
17 August 2026
The oil and filter changes were very professionally carried out. Additionally, the courtesy car was available, as agreed. The only issue encountered was that trying to telephone Cotswold for an update proved impossible.
17 August 2026
Excellent communication and service
17 August 2026
Always great service and attention
17 August 2026
My car is driving beautifully - thank you
17 August 2026
Good price, great service
17 August 2026
As always, the service received was professional and efficient. I was kept well informed of progress and costs throughout. All staff are welcoming, polite and helpful
17 August 2026
I am satisfied with the service I received but unfortunately as your survey is probably designed for a Windows or Mac laptop/phone the format doesn't work on my computer (Linux).
17 August 2026
All gd
16 August 2026
Complimentary vehicle check and great customer experience
16 August 2026
Would have liked an update during the day as it was too late to collect my car the same day because of my travelling time t
16 August 2026
Good communication and quick turnaround
16 August 2026
Very polite & helpful. everything was explained & I couldn't fault the service.
16 August 2026
Kept informed, work done to time and the car returned cleaned. Added an MOT test at late notice and this was incorporated in the service booking
16 August 2026
Very smooth and pleasant experience.
16 August 2026
u even hoovered the carpets
15 August 2026
Helpful parts team, quick and responsive!
15 August 2026
Took 12 minutes to get thru to service to ascertain if car was ready-await a call back which didn't materialise. Went thru to reception to eventually speak to service to be told car was ready.
15 August 2026
Usual Cotswold BMW customer, brought many a BMW from them and they are my go to for service and new car purchases. Harry was brilliant and took care of everything for me. My M2 CS came back serviced and ready for its European road trip.
14 August 2026
Great service
13 August 2026
I told your team that my X5 e45 would only charge on the engine and not externally and asked them to check it out. They plugged it in and then agreed that it didn't work. I'd already told them that!!!! That was it!!
13 August 2026
Speedy service and comfortable waiting area
13 August 2026
Happy with the online check in process and also the reception received when dropping off and collecting my car. Staff were friendly and helpful and explained what work was required and completed.
13 August 2026
All good
12 August 2026
Donna has been, extremely helpful and communicative throughout the process She continues to provide consultation and advice, even when I (inconveniently) drop in or send a message. She is a real ambassador for the brand.
12 August 2026
Donna was very informative, friendly with a warm personality. MOT was completed within the expected time frame, we sat and waited upstairs with a coffee and pastry!
12 August 2026
MOT fail OSR tyre. I asked for both rears to replaced by same type but dealer switched from fitted Michelin (my preference) to Bridgestone without notification. Only noticed when home.
12 August 2026
Donna Williams provided great service
12 August 2026
You fixed the problem that had disabled my vehicle, although you failed to fix the trim that I had actually booked my vehicle in for citing that you were waiting on parts and would be in contact to let me know when the repair would be complete.
12 August 2026
All work done in the estimated time including recall.
12 August 2026
Excellent service
12 August 2026
Service with a smile. Thanks Peter
12 August 2026
Happy with the service but not price
12 August 2026
Service carried out as requested with no issues.
12 August 2026
Friendly and professional.
12 August 2026
Excellent service and communication. Thank you
12 August 2026
Excellent customer service, lovely building to wait for my car. Prompt timing and even finished earlier than quoted. Nice complimentary coffee and Molton Brown toiletries in the toilets!!!!!
12 August 2026
The service was smooth and good communication
11 August 2026
Service was amazing. Just had to wait quite a while for my repair. They said it would only be about an hour and ended up being much longer.
11 August 2026
Amazing service, very accommodating and friendly
11 August 2026
Everyone at the dealership was polite and friendly. Donna was exceptional, she understood and respected my wishes with my vehicle & kept me updated throughout the day. Tom was superb when I arrived to collect the car.
11 August 2026
Very impressive
11 August 2026
Mei Sung was fantastic and offered a brilliant service
10 August 2026
No issues with service level received. All completed on time and with good support from Service Consultant .
10 August 2026
Very helpful staff and car service completed on time.
10 August 2026
Donna at Cheltenham servicing is a wonderful representative of the company. There was an issue with the i-drive computer system to my X2 which was causing major problems and has been from the day I purchased. Now repaired
10 August 2026
Excellent service very clear on work that had to be done
10 August 2026
Car finished within expected timeframe
10 August 2026
All work accomplished as ordered at the price quoted and within the time frame stated.
10 August 2026
Not happy at all
10 August 2026
Great informative visit from Cotswold BMW
09 August 2026
Dealt with promptly at the service centre by friendly staff. Service completed on time and phoned to let me know the car was ready. Fast turnaround on collection. Car very well cleaned. Follow up query re 'advisory video' was dealt with very quickly.
09 August 2026
I called reception 3 times, 'my contact' 3 times and emailed 'my contact'. All, except my last call to reception, failed to get 'my contact' to reply. Ultimately it took a week to get an answer and when it came, that answered all I needed to know.
09 August 2026
From drop off until the end Customer service was excellent.
09 August 2026
Despite unexpected problem Donna used every effort to move solution forward
09 August 2026
Quite happy with the sevice
09 August 2026
Staff are professional. Waiting area and toilets are clean and tidy.
08 August 2026
Excellent reception and service which I cannot fault.
08 August 2026
Problem not resolved , which the car was booked in for
08 August 2026
From an initial call with Tom that quickly organised an inspection of the vehicle. To Harry diagnosing the issue and providing a repair within days I am very happy.
07 August 2026
Very helpful staff. Harry was polite, friendly, and knowledgeable.
07 August 2026
Great service
06 August 2026
Excellent customer service, very happy to go the extra mile and prompt dependable standard.
06 August 2026
Good service. Was delayed by lease company authorisation
06 August 2026
Quick to highlight issues so repairs were sorted
06 August 2026
Superb customer service. Book car into garage in advance.
06 August 2026
Drop off service wasn't the best, collection was better.
06 August 2026
As always good quality service
06 August 2026
Peter Greaves went out of his way to accommodate our busy schedule. The car was valeted.
06 August 2026
My car was booked in for a fast lane while you wait service, at 2 and a half hours I still had received no update on the status of my vehicle. Other dealerships typically do fast lane in 90 minutes or less.
06 August 2026
Easy seamless service while you wait. My only minor issue was after booking the service I didn't receive a confirmation email or a courtesy call a few days before.
05 August 2026
Diagnosed issue
05 August 2026
Great welcome, smooth and rapid check in all work finished on time. Only negative unable to do wheel alignment after the work as the equipment wa down very satisfied
05 August 2026
Easy drop off and collection and detailed video supplied. Car also looks excellent so thank you very much!
05 August 2026
Good service, excellent message re state of car and work done and needed.
05 August 2026
The warranty repair was undertaken as planned however I did need to return the car as the tracking was out and needed adjustment
05 August 2026
The effort in the customer experience.
04 August 2026
All was good until re checking in agreed to be there at 7.30 not booked in till 8.30
04 August 2026
Car was repaired under a warranty recall and was returned in excellent condition
04 August 2026
Work completed on time. Very good standard.
04 August 2026
Visited for a nav map update and had a free health check carried out. That identified drive seals were misted and a quote to replace one of £550 approx. Video of the check though was unavailable on the link. No response received to my email
04 August 2026
Very good
04 August 2026
Excellent service as always! An exemplary service from Tom Broughton. He is an asset to the Cotswold Group.
04 August 2026
Had Mei Sung to sort out my car warranty again.As per the last time she was so professional and was so attentative to my concerns and assisted every step of the way.So well done Mei ????????
03 August 2026
Failed to warn me of a high bill. I would have had less done.
03 August 2026
Three weeks ago I was diagnosed with a serious illness. This was follwed by a series of short notice tests,.. I was asked to go to a appointment on the day of my MoT. I asked the guys to get me out on time, which they did. Thanks to all the team.
03 August 2026
Really good level of service
03 August 2026
Clear communication received with a smooth and easy drop off and pick up process
03 August 2026
A nice bunch of people who looked after me very well
03 August 2026
Donna was friendly. However my car computer has still got a 'service due' notification so I am having to attend again.
02 August 2026
Everything explained in a straight forward way
02 August 2026
Having replaced a punctured tyre on my Z4, which I was happy to pay for, I had identified an issue with my BMW App. Again this was sorted by the Service Team, thank you.
02 August 2026
I was able to arrange for the replacement part to be fitted at a time that suited me and enjoyed a coffee and pastries whilst in the showroom In addition to the planned work, my car was fully valeted and returned to me looking as good as new!
02 August 2026
Donna, was fabulous- professional, friendly, and wanted to understand exactly what I needed. Linked well with other departments and was always happy to go the extra mile re getting car ready early for me. Thank you Donna!
02 August 2026
Prompt and pleasant experience
02 August 2026
great customer service polite and friendly
02 August 2026
Brought car in for regular service work, was then told I needed urgent work, given an eye watering quote for work which included parts that weren't required when your parts department actually had the parts I needed on the shelf.
01 August 2026
Went above and beyond, Donna was fantastic.
01 August 2026
Excellent service
01 August 2026
Service experience was ok, could have been abit more communication to let me know when my car was ready.
31 July 2026
Service was completed on time, I was kept informed about the job and telephoned on completion of the work.The car was presented to me washed and vacuumed. A detailed invoice of the work was supplied.
30 July 2026
Great smooth experience
30 July 2026
Great service and customer care.
30 July 2026
Made feel welcome as soon as you arrive , asked if you want a free complimentary car wash and the free health check is always useful
30 July 2026
Excellent service Harry was very helpful
30 July 2026
I arranged to have some paintwork repaired at your bodyshop. While there, they informed me there was a safety recall (not one had informed me of this) and it needed to go to the dealers, who then told me a complete new part- not enough characters
30 July 2026
Friendly and efficient staff.
30 July 2026
Professional, efficient
29 July 2026
Fast service. Friendly, knowledgeable staff. Lovely refreshments whilst waiting.
29 July 2026
friendly and efficient service reception
29 July 2026
Clear communication and helpful staff
29 July 2026
The experience we received due to the efforts of Toby Elliott, Mei Sung and the engineers was superb.
29 July 2026
so easy to drop car off and the way it was done through the computer system was brilliant, and the staff so helpful, Brilliant service would very much highly recommend cotswold BMW
29 July 2026
Very helpful staff
29 July 2026
Cotswold Cheltenham are truly professional.
29 July 2026
Cotswold BMW as usual were excellent & very helpful
29 July 2026
Donna was very professional and helpful. Communicated the progress of my vehicle every step of the way.
28 July 2026
This wasn't a service - it was a compressor failure. The staff at Cheltenham BMW were brilliant, especially Donna in the service department.
28 July 2026
Ridiculously overcharging for service and parts/materials never a courtesy car available
28 July 2026
The car was in for a safety recall, it was simple to book the car in to get the work done. Whilst with BMW the car had a complementary clean.
28 July 2026
Easy to check in, friendly staff, courtesy car available snd kept informed of the progress of my service
28 July 2026
Efficient, kept me informed , actually did the job in the morning as promised.
27 July 2026
Recommended fitting new tyres because aparently they were showing signs of wear. The tyres were brand new prior to being driven to the BMW Centre.
27 July 2026
Evertything was carried out as originally stated and no issues
27 July 2026
Very quick turnaround. Good comms.
27 July 2026
Friendly and helpful service process.
27 July 2026
Couldn't fault them
27 July 2026
Very poor service and follow-up. A technician wrongly condemned two tyres as unsafe, despite all four having been replaced six days earlier. My sunroof then developed a loud vibration, and my emails have been ignored.
27 July 2026
Professional and polite advisors, spoke with a technician regarding a concern I had with the engine and they were very helpful and understanding. Problems i had were resolved quickly and the overall experience was very good.
26 July 2026
Car was dropped off on Thursday evening yet on Friday , after several phone calls it turned out that service was not done and will it be ready till Saturday. I requested tracking and called to confirm it but that was also missed and not done at all
26 July 2026
Evie Eaton was very helpful and listened to our concerns. She kept us informed at all times.
26 July 2026
The service receptionist was very helpful. The service from him and the technicians, and the prompt reaction to my call seeking an appointment was very good. My gripe is that over £500 to diagnose and resolve a faulty sensor seems excessive.
26 July 2026
Very polite and knowledgeable service
26 July 2026
The service reps and mechanics are excellent The waiting area is comfortable but I waited 3 hours without feedback on the status of my minor repair. Some kind of update two hours after check in would be appreciated.
26 July 2026
Well looked after.
25 July 2026
Booked in for the airbag recall (EO55SXT) 2nd time I am visiting for this service-1st time with GD04TZU I received a loan car for no cost at all from the Thursday afternoon to Monday afternoon. This time was assured 3 times on phone fri-mon loan car
25 July 2026
All went to plan
24 July 2026
Everything was on time and you were willing to match a tyre price so work was done at the same time!
23 July 2026
Everything was smooth and went as planned
23 July 2026
Great service and nice parole to deal with
23 July 2026
Quick efficient and great communication
23 July 2026
From booking, arrival, and collection was excellent
23 July 2026
Treated really well int the service department by Tom. Thank you for your help
23 July 2026
Fast and friendly service
23 July 2026
Everyone was super helpful and friendly. The facilities were superb.
22 July 2026
Always great service
22 July 2026
Everything was great
22 July 2026
All happened on schedule. Very helpful and efficient staff interaction.
22 July 2026
The requested work, plus some additional advisory work was done to time. With the extra work being clearly explained as why it was required.
22 July 2026
All is good but e expensive
22 July 2026
The service assistant was brilliant. He took time to welcome me, explain the work being carried out and even showed me a few of the functions I didn't know my car had.
22 July 2026
Usual gold standard.
22 July 2026
Very good experience
22 July 2026
Donna Williams in your service dept is excellent. Despite a very difficult situation over a 6 month period with parts she did her best to resolve the situation which was largely out of her hands and kept me updated. I would have her on my team!
22 July 2026
A very quick 15 min search for my banging noise. I had already said I had new tyres on order so I didn't need these looking at but guess what, you looked and spent my money on telling me about my tyres. Then telling me my rod ends were not tight etc
22 July 2026
Professional, easy to deal with.
22 July 2026
Peter Greaves is stand out and goes above and beyond. He's put Cotswold BMW at the top of the list when recommending.
22 July 2026
Very satisfied and very professional and jack the sales rep was brilliant ps me and my wife loved the coffee
21 July 2026
I wasn't completely satisfied
21 July 2026
Cotswold BMW, is a fantastic place to go, the service is first class, staff are so helpful, highly recommend anyone looking at BMW cars to visit,
20 July 2026
Peter provided excellent service throughout. He was friendly, knowledgeable and kept me updated every step of the way. Everything was explained clearly, and the whole experience was efficient and professional.
20 July 2026
Excellent service from Peter Greaves, thank you.
19 July 2026
Not enough discount on final bill
19 July 2026
There has been a complete lack of interest in investigating my bmw overheating. This has been going on since February 26. I have spent £4000 and still overheating but being told it is not. Very unhappy and considering taking this much further.
19 July 2026
Quick check in, efficient service, quick check out
19 July 2026
Great communication
19 July 2026
Poor communication and very poor customer service
18 July 2026
As always great customer service and a nice and clean showroom.
18 July 2026
We were greeted and didnt have to wait long before the receptionist took our keys and checked our details.
18 July 2026
Ease of booking and drop off. Excellent customer facilities. Polite, knowledgeable professional staff. Doing what you say you are going to do and on time and all within a reasonable cost. Thank you.
18 July 2026
1st class service
17 July 2026
good information
17 July 2026
I was told i would get called back in 5 minutes with a price for new tyre and whether you had one in stock. 50 minutes later the manager came to see me after numerous times calling and twice asking the reception desk i was waiting.
15 July 2026
Service centre has always been very efficient, timely and within quoted price. Staff are friendly and very helpful. On the latter point I'd like to single out Donna Williams in particular who was outstanding when I had an emergency.
15 July 2026
Kept informed as they did the MPT
15 July 2026
Donna was very professional and was very helpful in explaining all that was carried out on my BMW.
15 July 2026
Superb comms and attention to detail from from Holly Bowery
15 July 2026
Everything just got done & on time, this was despite the additional steps of getting approval from Arval for some of the work. Car nice & clean afterwards too.
15 July 2026
The notifications from my vehicle and service provider were unexpected but ultimately timely as a brake fault was indicated. Arranging the service was very easy and prompt and the contact was very personable.
14 July 2026
Booking process was easy. The representative Donna Williams was super helpful, communicated well and made the process smooth.
14 July 2026
Satisfactory
14 July 2026
Seen at the Service Section immediately on arrival. Clear guidance given on car service time requirements. Communication very good during the service interval and once completed. Car returned valeted on the predicted time period.
14 July 2026
Very effecient
14 July 2026
Prompt attention on arrival, excellent hospitality area with clean, modern facilities. Work on car finished before expected time, vehicle nicely cleaned after service
14 July 2026
IX had a charging lead fault, I already had a report proving the fault before attending, sent that to your service team before dropping the car off and the same morning when dropping the car. Waiting 6 hours to be told they hadn't looked at the lead!
14 July 2026
Excellent service visit on time and at correct pricing with good staff / customer experience the staff worked hard and gave a top notch experience
14 July 2026
Mei Sung was charming, attentive and her communication with me whilst waiting was exceptional.
14 July 2026
I believe Donna did everything she could to help. Warranty claim is long process but made it as painless as possible
14 July 2026
Car was easily booked in at a convenient date, work carried out at a reasonable cost and car returned nice and clean
13 July 2026
Car is moving better post-service. Cleaned. Time taken was what I was told beforehand.
13 July 2026
A friendly feel to the whole experience Video of inspection sent
12 July 2026
Kept i formed and serviced in a timely manner
12 July 2026
All service work done as agreed in good time and extra help in routing a cable much appreciated.
12 July 2026
Very good service and didn't take too long
12 July 2026
Efficiently dealt with.
12 July 2026
Professional and great quality
12 July 2026
Donna was charming to deal with. Hugely friendly and very helpful. She's a great asset to the service team in Cheltenham.
11 July 2026
A positive experience aided by Donna who managed everything very well
11 July 2026
Work carried out on time and inspection video very informative.
11 July 2026
Very professionally handled and accommodating
09 July 2026
Really pleased, as always. Mei and Pete were fantastic - they always go the extra mile.
09 July 2026
Really helpful, your are unable to source parts but happy to assist
09 July 2026
I was told that the work had been done and my car was ready to be picked up. But when I got there they had not put my 2 new tyres on So then I was told it would take 1/2 hour to do the rest of the work. I waited for over an hour.
09 July 2026
Slight delay in collecting keys and paying but overall very good
09 July 2026
Well looked after from the time I made the booking to when my car was ready for collection
09 July 2026
Work carried out carried returned clean and tidy
08 July 2026
Very good service and very plight
08 July 2026
Great service, lovely place to wait for your car and bonus it gets a clean aswell!
08 July 2026
Fast and friendly service
08 July 2026
Not happy about mot
08 July 2026
The service team were perfunctory and not very engaging. On pick up one of the team said they would fetch the the responsible technician but failed to do so. We had to announce ourselves as the technical was unaware of our presence.
08 July 2026
smooth easy transaction. Friendly staff.
08 July 2026
Very happy with the result
07 July 2026
Friendly, timely and informative
07 July 2026
Car returned in good clean condition together with report of issues found and not found.
07 July 2026
Great as ever (Harry Flood) - Loan car available at short notice and the work was carried out under warranty + other items addressed thoroughly. Won't go to any other BMW retailer now.
06 July 2026
Very quick service also let me a car
06 July 2026
Lovely knowledgable person. So very helpful
06 July 2026
Efficiency and politeness goes a long way.
06 July 2026
Cotswold Cheltenham are always very helpful with any questions or problems.They will go the extra distance to make your visits enjoyable, hence I have been a customer now for 25 years and will continue.
06 July 2026
Clean car. Help with warranty claim. But replacing bonnet struts for £180...no thank you
06 July 2026
All good.
05 July 2026
On time, good facilities while waiting.
05 July 2026
MOT and fitting of replacement tyre all fine. However, there always has to be a discussion over the extortionate price of parts that normally results in a reduction. If you can match Quickfits price for a tyre, won't dont you offer that straight away
05 July 2026
Prompt appointment. Issue identified and fixed. Kept informed throughout.
05 July 2026
Fast efficient service
05 July 2026
Overall service was good, but the booking process is still a bit broken and wastes time.
05 July 2026
Excellent facilities while waiting for car to be dealt with. Nice coffee, pleasant staff. Nice exhibition of both historic cars as well as cars for sale.
05 July 2026
Very friendly professional service
05 July 2026
Everything done as expected
05 July 2026
My wifes 20k mile 420i conv was mot'd and failed - handbrake. £160 fix. But why when little used and probably needed a dose of WD40. On the m/way very excessive vibration and undriveable so 20 mph on the hardshoulder all the way home.
04 July 2026
Efficient and enjoyable Holly is very good
04 July 2026
THE WASH SERVICE AFTERWARDS LEFT THE CAR A LITTLE UNTIDY WITH WATER MARKS AND MUD ON THE TRIM EDGES OF THE CAR ON THE DRIVERS SIDE FROM SHOES CAUSED ON ENTERING THE CAR
04 July 2026
Harry kept me updated and fully informed during the whole process
03 July 2026
Everything done within timescale, car valeted, lovely surroundings. What's not to like
02 July 2026
Helpful and knowledgeable staff
02 July 2026
Every one was very polite and helpful.
02 July 2026
Everything done, no problems, and car washed. Thank you.
02 July 2026
Service visit exactly as described and great facility. Courtesy car, headlights tested and swapped out against known technical fault. car collected later that day.
02 July 2026
I was sent an email with a. Report suggesting two parts had an advisory to change and a button to authorised the work. When I wanted the video later the mechanic said slight wear and just to keep an eye on. Could be deemed profiteering.
02 July 2026
Knowing that the job is being done properly and polite staff
02 July 2026
Donna was particularly attentive and very helpful. She's made sure the process was as smooth and frictionless as possible. I'll be happy to visit again
FIND Cotswold Cheltenham BMW
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed (Online only)
Phone
- 01242 335335
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 375
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 365
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Savery Place, Shannon Way, Tewkesbury, Gloucestershire, GL20 8SL
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Cotswold Bodyshop is closed on Bank Holidays.
Phone
- 01684 855060
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed
Phone
- 01242 335 335
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
25 September 2026
Zaid took care of me as a customer, was very involved, understood our requirements and did everything in his power to ensure I am happy with my purchase.