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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
654 ratings and 329 comments received in the last 90 days.
08 April 2025
Nothing was too much trouble
07 April 2025
Kept Informed throughout the whole process and made to feel welcome and a valued customer
07 April 2025
The process was efficient and well conducted - though the mass of paperwork (much of it electronic) was daunting and seemed, sometimes, to be duplicative
07 April 2025
excellent communication from start to finish
07 April 2025
Damon was very professional and patient
06 April 2025
Everybody was very friendly and welcoming especially Rosie that recommended this garage. Thank you Rosie.
06 April 2025
Cotswold BMW were extremely helpful , knowledgeable and caring . Mark Minns dealt with us throughout and he was outstanding.
05 April 2025
Exceptional Customer with everyone who we came into contact with.
05 April 2025
How can be so simple to buy such an amazing car. The way how Wayne and BMW Celtenham Team treated us with alot of respect and trust and gave us total transparency.
01 April 2025
Great service and not pushy.
31 March 2025
Joel was always available to any my many queries
30 March 2025
Nothing too much issue.. No question too difficult and exceptionally easy to negotiate/agree deal(s)
30 March 2025
Great communication and service
30 March 2025
All went perfectly. Very pleased with the sales service provided.
29 March 2025
everybody helpful
28 March 2025
A nice touch having a cover withdrawn from the vehicle. Mercedes and Audi did this simple but lovely thank you, where as BMW didn't and that and other problems made me go to Cotswold Cheltenham and what a fabulous difference.
27 March 2025
Great service, polite, friendly, knowledgeable and kept me informed of when my car had arrived in the UK and of my collection date. Took time and trouble to explain the car.
26 March 2025
Mark Minns was great and really helpful and it was a pleasure to do business with him.
25 March 2025
Kept informed of the order all the way after sound help
24 March 2025
Toby went out of his way to organise a test drive when I was unable to get into the showroom, as well as sending a video of the car. Also, he came in on his day off to hand over the car. This was all very much appreciated.
14 March 2025
Sourced and delivered my car very quickly.
13 March 2025
Excellent product knowledge, customer service and regular communication and updates.
13 March 2025
Great facility and a hassle free process throughout.
11 March 2025
Seamless paperwork trail, car presented in top class condition. Salesman a pleasure to do business with.
08 March 2025
Always well looked after at Cotswold Cheltenham. Stuart took me through all the paperwork and took time to run through all the car's features and helped me connect my phone and set up the app etc. Very friendly and welcoming
07 March 2025
Free coffee . Cars to look at on site . Demo vehicles and a great salesman in George who wasn't pushy but was excellent in every way from options advice car choice finance et
06 March 2025
Knowledgable and appreciated my needs
06 March 2025
Regular contact and everything dealt with promptly and on time
06 March 2025
Professional & efficient
05 March 2025
Collection was calm, smooth and Owen was, as always, lovely and polite.
23 February 2025
Given lots of help and guidance by very pleasant and helpful sales person (George Williams)
11 February 2025
Maruf was very professional
09 February 2025
Having had problems from a centre with a previous car, this dealership were conscious to make this experience a lot better. Mark (sales executive) was great throughout the whole process.
04 February 2025
Sales staff very friendly helping an old man through the technology
03 February 2025
amazing experience and all queries were answered
22 January 2025
Couldn't have gone more smoothly
09 April 2025
They did what they said they would do, when they said they would do it. What more do you want.
08 April 2025
Efficient
08 April 2025
Waiting for call back re sos error and engine fault light
08 April 2025
Every fault on thee car was completed
07 April 2025
Very pleased with everything
07 April 2025
As stated in Q1 response. Car issue not resolved (suspected software issue) but it turns out thus is a hardware issue on the head unit but I have been offered support to resolve this.
07 April 2025
Chris was the perfect guide
06 April 2025
Was surprised NOT to get video health check of car prior to servicing- I noticed a bulge in near side front tyre - after service but nothing mentioned to me
06 April 2025
The service was carried out in the proposed time. The service adviser went through the report and answered my queries. I also had a small query and she went out of her way to obtain the answer.
06 April 2025
I requested a price for a service inclusive package, promptly responded and I took out the package. However BMW need to look at the price for EV servicing. Once I have done the initial 2 year services, I will be looking at alternative specialists.
05 April 2025
Easy process from start to finish kept up to date by Alice throughout
04 April 2025
Was well looked after
04 April 2025
See above
04 April 2025
See above. Don't ask when we want the car back then ignore it.
04 April 2025
Trouble free at every turn.
04 April 2025
No problems encountered
03 April 2025
Brian Dyke handled the whole buy/sell procedure in such a friendly and professional way. We have dealt with Brian before and have always been impressed.
03 April 2025
Service accommodated all unplanned requirements and kept me informed - outstanding performance from the team.
02 April 2025
Everything went smoothly, no issues at all. Also, received some free gifts which was lovely.
01 April 2025
Initially there was some disappointment following a routine service where an oil leak was identified but not highlighted by the technician to me however, the remedial work which followed was faultless thanks to the service advisor Chris Bloomfield
01 April 2025
Completed work before estimated time so generally good.
01 April 2025
Alice was really helpful which is a pleasant change for Cotswold.
01 April 2025
collection time was not kept. when collecting and ready to pay, kept waiting by Service Dept for over 20 mins with no explanation
01 April 2025
Ellie / Sam/ Donna . v good, technision on the drive to locate the issue excrllent.
01 April 2025
As above
31 March 2025
Done one time
31 March 2025
Not 5 stars this time. Although I have no complaints, I was disappointed that my car had not been washed as arranged.
31 March 2025
Prompt service & good customer service
30 March 2025
Excellent from start to finish
30 March 2025
Overall the experience was professional and reasonably efficient. A small point was that I was called to say the car was ready but it wasn't. The bigger point is why do I have to pay over £400 for a running in service after only1000 miles-ridiculous!
30 March 2025
Excellent service as always.
30 March 2025
Super easy, great price, very professional
30 March 2025
The service that I have received from Cotswold Cheltenham has always been outstanding. The staff are polite, amiable and always willing to offer advice and guidance on any relevant topics.
30 March 2025
The quality of job is very good with the great costumer service.
30 March 2025
The problem I had was sorted without any fuss.
30 March 2025
The correct price supported by sound evidence and clearly set out
29 March 2025
Efficient and informative.
28 March 2025
The MOT was done efficiently
27 March 2025
Pretty good service when I spoke to staff. Bit of waiting around on arrival.
27 March 2025
Exceed my expectations and proactive at giving updates.
27 March 2025
Perfect, exactly what i wanted.
27 March 2025
A personal and pragmatic solution was found with a smile too! Can't asks for better
26 March 2025
Booking my car in was quick and easy and I was able to enjoy free coffee whilst I waited. It was returned to me in a timely manner and was all nice and clean too. They did a health check of the car and reported it in excellent all round condition.
26 March 2025
Due to my car having wet oil on the front passenger seat, this makes you think what else could be neglected or overlooked
25 March 2025
Had to cancel appointment and they managed to squeeze me in at last minute.
25 March 2025
The staff were fantastic. They were able to quickly sort out the car and help me void any headaches in a very busy week.
25 March 2025
No fuss fast and efficient
24 March 2025
I was very dissatisfied. I received no notification that my car was ready for collection and the following day I only got an update after 3 phone calls in morning and afternoon. Very poor service.
24 March 2025
Good service. Very friendly and accommodating
24 March 2025
My visits are always a pleasure,Cotswold first, I travel from Bristol too.
24 March 2025
Very professional and friendly staff, no issues of any kind. Very pleasant waiting area. Offered car wash which was highly appreciated (as I have really busy life, this was really helpful).
23 March 2025
Advice on extra work not needed at this time.
23 March 2025
There is always room for improvement
23 March 2025
Awful service, still don't know what's going on
23 March 2025
Could improve telephone service
23 March 2025
Very professional and superb facilities whilst waiting for service to be undertaken
22 March 2025
The valet was only external when it used to be both out and inside the car?
22 March 2025
Service seems to be slipping at cheltenham
22 March 2025
As above
22 March 2025
All service and MOT items completed satisfactorily.
22 March 2025
details explanation before and after service
22 March 2025
no complaints
22 March 2025
The engineers were able to resolve the issue with my vehicle and an MOT was issued.
21 March 2025
See above
21 March 2025
Very efficient
21 March 2025
The installation was swift and I was booked in in a timely fashion. My only complaint is that for some reason when the airbag was removed and refitted it has left a mark in the leather
21 March 2025
Good customer service. And they cleaned the car well.
21 March 2025
Was excellent
20 March 2025
Cotswold fitted my car in for a service and did it within the time they said
20 March 2025
You carried out the work as agreed. But you can do better at clarifying your criteria for suggesting a tyre replacement. Was that really an advisory note? Shouldn't you suggest an approximate mileage left for the tyres given the depth of the thread?
20 March 2025
As above.
19 March 2025
Every one was very helpful but I never received a phone call to say the car was ready due to the service dept being overloaded and the main reception never answered when I rang twice.
19 March 2025
Job done in a timely manner
19 March 2025
It's amazing in there
19 March 2025
Service completed on time and within the budget set
19 March 2025
very helpful at explaining problems with my 16 year old car
18 March 2025
Politeness
18 March 2025
Good selection of vehicles, with a good selection of engines. Professional approach to customers
17 March 2025
They seem to have sorted the problem that the vehicle was initially in for. But came out with another fault on the electric/computer system!!!!
17 March 2025
It was quite hard to get through on the phone as the lines were busy and it took about 3-4 days
17 March 2025
Good service and welcoming environment, good communication. the service colleague was very good.
16 March 2025
I called, no answer. I sent an email no reply. After a while, I drove to the store to find agent at their desks on their mobiles not dealing with customers, not busy but still no one to answer the phone when I called.
16 March 2025
Work completed without fuss and on time
16 March 2025
Cost, and even booking 3 weeks ahead, BMW couldn't provide a courtesy car.
16 March 2025
Very happy with the service
16 March 2025
All done well and on time by the Service Team
15 March 2025
Well the car went in for a service and a recall, I am happy about the service but I have nothing to say the recall was dealt with.
15 March 2025
Tyres fitted with no wheel damage and car runs well.
15 March 2025
The car was serviced & had an mot within the quoted time frame. It was also washed. I received a video detailing the work & a phone call updating Its progress & to tell me it was ready for collection. A positive experience.
15 March 2025
Great level of contact from original booking through to collection.
15 March 2025
I couldn't say that the entire experience was 5 star worthy due to my comments below.
15 March 2025
Love the video and commentary of the check up
15 March 2025
Donna, the lady who looked after my service was excellent. Highly professional, attentive with good communication skills. She kept me informed on progress throughout the whole processs. Excellent.
14 March 2025
Very satisfied, staff are very helpful and the facilities for the customer is excellent.
14 March 2025
Can't fault the staff or workmanship. - only small issue I had asked for the car not to be washed post its service, it was noted on the paperwork - as I am concerned about swirl marks in the washing process - the car came back washed
14 March 2025
As above. Generally great, just the niggle over follow up.
13 March 2025
Car in for brake fluid. All carried out to satisfaction
13 March 2025
Staff as helpful as usual.
13 March 2025
Very good job apart from the cleaning of the interior hovering you should remove the mats and do under them this let you down.
12 March 2025
Service and customer care are first rate
12 March 2025
Always a pleasure
12 March 2025
All good
12 March 2025
No issues, easy to deal with. On time
12 March 2025
Brilliant service all round
11 March 2025
Ellen Brooks was very helpful and kept me informed throughout the day.
11 March 2025
Joel was cheerful, helpful and efficient
11 March 2025
Arrived on the wrong day and was still assisted, incredible service
10 March 2025
No issues to report, all good
10 March 2025
3 times I phoned for advice and a return call was promised but never happened! I gave up in the end!
10 March 2025
The experience was good but not brilliant.
10 March 2025
A bit expensive whe I asked for a quote you gave me a good price but when I came to pay it was a lot more because you never added the vat on the quote ouch
10 March 2025
I waited all day and found all staff charming
10 March 2025
The best BMW dealership I have visited by far. Very easy to park, lots of space, good welcome, very quick and friendly booking in system. Great commuication from Harry the service technician and Alice on the service desk.
10 March 2025
Very happy with the service I was given.
09 March 2025
I had a service/MOT plus an additional repair with the service department. Sophie Morgan and Evie Eaton both helpful with communications before and during the different days I attended.
09 March 2025
Face to face service once checked in was good and Evie was very accommodating. It's all the elements prior to booking the service is of poor service.
09 March 2025
Pleasant dealing with Sophie and she kept me up to date and the day progressed. Whoever valeting the car deserves a medal. It was immaculate.
09 March 2025
Why have a hybrid loan car if you're not going to charge it overnight
09 March 2025
Cotswold always go above and beyond
09 March 2025
The work was carried out and completed satisfactorily, however, 2 to 3 hour estimate went into 2 days?
09 March 2025
She didn't really know what to say but gave me the battery reading at 41% on the system, her colleague Donna Williams took over, I asked what the reading was on the Tues as it wasn't on the system, workshop was closed and she will get back to me .
08 March 2025
Wonderful service from Lydia, who was most professional and a pleasure to liaise with. The other team members I met too were also most friendly and helpful. Chris, the Sales Controller came to congratulate me on my purchase. Overall great experience.
08 March 2025
See above
08 March 2025
Nice to see on video of areas of concern shown by the technician
07 March 2025
Happy in your Service.
07 March 2025
The whole experience was very pleasant and professional
06 March 2025
Because my car was dirty when I pickup at engine everywhere from adblue and I will bring back and said to me 1 hour but was 3 hours and I spend money couple of years on costwold bmw at cheltenham and never giv me replacement car ??????????????????
06 March 2025
My car was in the Bodyshop for repair. Because it showed a recall it was sent to Cheletenham which I only found out when I had messages/emails asking me to book in. This has delayed the repair by at least a week.
06 March 2025
Cotswold BMW have been fantastic. Rose Burgess who was my contact throughout the repair was excellent.
06 March 2025
Professional, friendly, timely - an experience which could have been awful turned into one which offered real support!
05 March 2025
Had it not been for the consummate professionalism of the service department, namely Tom Broughton I would be in discussions with BMW Financial Services. The sales department were lacking in every respect I had to do all the chasing, disgraceful.
05 March 2025
I was treated very well by all staff members and the whole experience was very easy, however having a courteously car would of made things easier for me. I feel signege for access too and from the service centre could of been clearer.
05 March 2025
Work completed as stated.
04 March 2025
As above.
04 March 2025
Donna was great! Very welcoming and helpful, kept me updated and everything was done even quicker than the timeframe discussed. Couldn't have asked for anything more.
03 March 2025
I had no issues and was given a great service
03 March 2025
It took 2 days to confirm what I already knew about the fault but repair was quick after this.
03 March 2025
Very satisfied with the service experience. Only issue I had is the car wash, now have swirl marks (scratches) in paintwork.
02 March 2025
Was given spare key without it being programmed to car so had to make a second trip back
02 March 2025
Very helpful
02 March 2025
Very good vehicle service and good feedback on the vehicle.
02 March 2025
No problems with service at Cotswold BMW
02 March 2025
Completed within time given and given a technical list of things completed and those that may need attention in near future. Very pleased with this attention to detail.
02 March 2025
Done what was required
02 March 2025
Issue wasn't resolved. Also I had been booked in for a product recall but my car didn't need one
02 March 2025
It was very good..My only issue was the app didn't match what was required by the car..Subsequently it cost alot more
01 March 2025
Job booked in for was not carried out, car kept overnight. Additional bearing failure not spotted and reported by technician, requiring addition time at dealership.
01 March 2025
Brilliant facility and excellent Value for money. Brilliant to have Sam my service adviser - his previous experience as a tech was invaluable
01 March 2025
Immediate and informed Reception.
01 March 2025
They are excellent
28 February 2025
Terrible service. No courtesy car despite picking a date 4 weeks in advance specifically. Told to wait and left without an update. No where near the service of other luxury brands.
28 February 2025
Very satisfied from checking in to picking up
28 February 2025
It was OK
28 February 2025
At last after three visits the slow leak was isolated!!!
28 February 2025
As above. Very expensive am tempted to go elsewhere to be honest.
28 February 2025
Alice the servicing lady dealing with me was very courteous and efficient.
27 February 2025
As stated felt welcome and comfortable here when being my first main service dealer
26 February 2025
The service while you wait is excellent. Nice area, great coffee and had brilliant service from Alice.
25 February 2025
As above, initial contact was poor on several occasions; however, once I got to speak to the correct person all worked very well.
24 February 2025
Great service from the chap who was dealing with me
24 February 2025
Excellent
24 February 2025
Service was fine but over three weeks to get an appointment and initially couldn't get hold of service dept - their lines were always busy which was frustrating
24 February 2025
Service carried out as expected. Great that I had a video about the condition of my vehicle but the engineer needs to speak a little slower as everything was not explained with clarity and just rushed from one item to the next.
23 February 2025
Donna worked hard to resolve the problems created by the failure of the booking system and in poor customer service - for that we are grateful. It may have been due to having a new computer system but there were 3 points of failure
23 February 2025
I was given a completion time and a phone call sone 30 minutes before telling me the car would be ready on time.
22 February 2025
Seemed to be no rush to get it back to me in the allotted time slot I was given even though I was waiting on site obviously my time was of no importance
22 February 2025
Very happy and told me about the problem in my car.
22 February 2025
I was kept informed throughout
20 February 2025
The repair was carried out faultlessly, at a reasonable cost
19 February 2025
The gentlemen on the parts department was okay friendly and very organised.
18 February 2025
It was good
18 February 2025
As above
18 February 2025
Great customer service. Went in for diagnostic check found injector wasn't working. Provided me a curtesy car the same day and repaired the car within 2 days. Thank you!
18 February 2025
Rang after leaving as large banging coming from engine and told someone would call me back, still waiting! Again luckily I went under the bonnet and found the engine cover not to have been replaced correctly and a pipe not attached!
18 February 2025
Donna was exceptional. We had the mini and the X5 in over a few days and she kept us up to date with what was happening, had the cars ready on time, arranged for us to drop the X5 off as we picked up the mini. Excellent service.
17 February 2025
Service history had not been updated. £80 to supply and fit the BMW badge on bonnet (stolen in Spain) seemed excessive.
17 February 2025
It was a recall for cooler system but as usual service & staff were excellent
17 February 2025
Efficient and good value
17 February 2025
Work done in a reasonable time and explained well
17 February 2025
Took a long time
17 February 2025
Car went for 2 days but ended up staying 5 as wrong parts ordered
17 February 2025
I went in to ask about 3 things blind spot indicator, map updates and heater making an unusual noise. Unfortunately I didn't seem the same person on collection and only the blind spot indicator issue was addressed
17 February 2025
The first appointment had to be postponed due to a lack of parts. The diagnosed with was completed in time and I was charged less than the initial quote.
17 February 2025
I was told the slot was 2:30 - 4:30 but the car wasn't ready until 5:15.
17 February 2025
Donna could not have been more helpful. Consistent level of service across multiple visits now. Very impressed. Thank you
14 February 2025
See comments above.
14 February 2025
Fantastic customer service
13 February 2025
Always a good experience, staff are friendly, when you call in, you are helped - nothing to fault.
12 February 2025
It was a recall. All info given was helpful and the experience easy & sorted in one day .
12 February 2025
The service experience is average. The individuals are nice enough, polite, and quick to respond, but on two occasions parts haven't been delivered in time for my booked appointment. Courtesy cars seem to be rare.
12 February 2025
Efficient, effective and great service from start to finish
12 February 2025
Did the work o time, good ambience in the lounge, staff helpful.
12 February 2025
Good service and assistance. Did ask for a quote for repairs from body shop which I have heard nothing since despite requesting again. Fear it may be related to paint falling off rear spoiler which BMW do not seem interested in.
12 February 2025
See above
12 February 2025
Car in for 530D EGR cooler recall, MOT & oil svc. Dealer advised EGR cooler work would not be done - no part available, on the day before job was scheduled. No explanation of when the work will be done. Tyre pressure check - not done
11 February 2025
The booking in spoilt the experience
11 February 2025
Anthony cooper is excellent
11 February 2025
complete service completed in wait time for 2-1/2 hrs as advised all o completed very well
11 February 2025
Didn't get the problem first time but perservered
11 February 2025
See above
11 February 2025
Donna Williams made it worth the costs
11 February 2025
Kept informed, hopefull Solved the problem i was having (so far so good!)
11 February 2025
Everything was corrected and perfect to drive away knowing the job was done right.
11 February 2025
As above
11 February 2025
Thanks for your help and support. Its not ideal having an issue with the car but when your help and support is effective it does give us confidence. We also recognise that not everything can work perfectly all of the time.
11 February 2025
Very professional in every way polite, communication was excellent, Great relaxing place to visit. I really like the video on my vehicle, excellent touch.
11 February 2025
Tom tried his best to resolve the issue, but due to short staff comms were poor when he was sick. Had car for weeks
11 February 2025
Outstanding service from bmw Cotswolds
11 February 2025
Good ambience and patient customer service. They were very friendly
11 February 2025
Not very satisfying. Had make numerous unnecessary trips to dealership
11 February 2025
Good customer service
11 February 2025
Excellent service.
11 February 2025
Didn't sort the problem and charged me £950
09 February 2025
As above
07 February 2025
Walked through door, seen straight away, looked after by the lovely Evie who stayed in touch all day to let me know about other work needed and when the car was ready
07 February 2025
Please see above
07 February 2025
Information about further work was really detailed explained. The video was helpful.
07 February 2025
Donna was fantastic and handled the booking in a professional manner. Exemplary service
05 February 2025
Good, car came back clean too. Some waiting around when I picked up. Appears most service staff are gone post 5pm?
04 February 2025
Great service from start to finish
03 February 2025
On time and no fuss.
03 February 2025
There is always improvements that can be made.
03 February 2025
Kept me informed about anything that needed doing.
03 February 2025
Can tend to take rather a long time to get works completed When at the previous site, offered collection & return of vehicle. I appreciate the investment in facilities but previous service was more convenient
03 February 2025
Phone calls with updates, Sam always takes the time to explain the detail (I'm quite inquisitive and irritating when it comes to questions / understanding the work being done). and Sam went above and beyond
03 February 2025
Very helpful customer service lady
02 February 2025
Evie was supportive, knowledgable and very efficient.
02 February 2025
Jess is very knowledgeable and kind. She let me know when my car was ready and even organised a video to be sent over.
01 February 2025
Having been somewhat disappointed with the service I had had at Hereford Cheltenham were far better
01 February 2025
Could have been better, could have been worse!
01 February 2025
Left my car for EGR replacement and it was completed on time. Car was cleaned and left with surprise gifts in the passenger seats.
01 February 2025
The tyre I asked to be checked is still losing pressure despite reassurances that it was in good order. The new door seal wasn't entirely seated and I had to push it tight to correct the wind noise.
01 February 2025
Completely satisfied-very thorough and I liked the video showing what needs to be done etc. car wash not up to usual standard - last time car wash was super clean no water marks etc
31 January 2025
No problems encountered
30 January 2025
It was
30 January 2025
Work carried out in timely manner services reception staff friendly helpful and if helped having a Costa coffee shop as I waited for my car, also appreciate the car wash too
30 January 2025
Staff were very friendly and courteous!
29 January 2025
Felt like royalty in there and appreciated the honesty from technicians
29 January 2025
Donna was excellent as the person who processed my MOT/check - great interpersonal skills and a watchful eye on the detail of the check
28 January 2025
A lot of hidden extras that I had to pay for which was not told about.
28 January 2025
Tom was very helpful and informative.
28 January 2025
Completed as per request
28 January 2025
Evie Eaton was very pleasant and helpful
28 January 2025
Sam Goddard who works in the service department was excellent. His overall manner and attention to detail was exceptional. he even explained the functions of the courtesy car and kept me informed on the progress of the works being done to my car.
28 January 2025
As usual I received excellent attention from the staff and a quick turn-around for the Servicing.
28 January 2025
As above
28 January 2025
See above
27 January 2025
Great customer care and very good service.
27 January 2025
Great service from staff
27 January 2025
I was very pleased, I'm just happy that I never came across the same salesperson my friend encountered at your showroom. When you buy a bag apples, you're always likely to find one rotten apple amongst the good!
27 January 2025
Alice was polite and smiley and efficient .
27 January 2025
The extra work I authorised wasn't done and the item I asked to be checked/advised about wasn't done (and is still a problem). Overall it's normally excellent, and so that's what I have come to expect, but this time it didn't seem as good.
27 January 2025
Very good service
27 January 2025
Sales person helped me get a better car by putting together an attractive package
26 January 2025
Everything was sorted and had nothing to worry about
26 January 2025
Everything sorted right down the hire car,
26 January 2025
No customer service. Car was worse then I brought it in
26 January 2025
Very good service
25 January 2025
Excellent friendly service
25 January 2025
I had called a couple of days earlier to get a couple of quotes for potential work but didn't get a call back as promised. Called in to the site and asked again and was called and received the email
25 January 2025
My visit was only a MOT but all went smoothly
25 January 2025
Exceptionally well run. Staff polite helpful and informative.
25 January 2025
Minimal diagnosis undertaken and not really listening
25 January 2025
Evie was very personable and kept me informed throughout my visit
25 January 2025
I believe the dealership did try to question the warranty issue but to no avail.
24 January 2025
Unlikely. Appointment wasnt in the system, which I had a text confirming. Was while you wait EV service, max 2 hours 30 mins I was advised. Came in at 8:30 and didn't leave till 12:30. Asked for car to be cleaned, took too long overall so drove away
24 January 2025
Good, nice to be able to work while it was all carried out.
23 January 2025
Everything carried out correctly and the car washed and checked over.
23 January 2025
Recall was carried out in an agreed timeframe, hire car was provided also.
23 January 2025
Everything went very smoothly
22 January 2025
Ellen was wonderfully and very professional.
22 January 2025
No issues car was ready the time agreed
22 January 2025
Always do an efficient job with great staff
22 January 2025
Customer focused and outstanding service. Jess was great to deal with and very patient with Cinch (who were very slow!) Jess was a credit to your company.
21 January 2025
Nice and simple
21 January 2025
Good communication
21 January 2025
Carried out the work which was planned plus a couple of add-ons. All complete during my visit. All communication are stress free and carried out with a 'here to help' attitude. Staff are kind and helpful and always seem to value my custom.
21 January 2025
Was guided through the process in a very professional manner.
21 January 2025
Car was cleaned and valeted after service
21 January 2025
Brilliant. I certainly enjoyed the coffee and pastry while I was waiting, also see above.
21 January 2025
Very kind staff.
21 January 2025
Thanks to the people i dealt with and the quality that goes into the work on my car.
21 January 2025
Great service and nice facilities. Enjoyed the mini experience.
20 January 2025
Service carried out as required although I'm in no position to check but I trust BMW servicing.
20 January 2025
Excellent, as ever
20 January 2025
I made an error in my booking but when I arrived at Cotswold they were able to accommodate me
19 January 2025
Appointment wasn't booked as a waiting appointment like I'd asked for, but the issue was soon resolved.
18 January 2025
Good service provided, but disappointed that BMW does not respect warranty on replaced items under manufacturer's warranty beyond the end date of that manufacturer's warranty.
18 January 2025
Just good service
18 January 2025
I was kept waiting at check-in and collection
18 January 2025
Mostly very satisfied, customer care was top, centre was clean, only down side was the pricing and my car didn't get hoovered during the complementary clean.
18 January 2025
They let u know about anything that might need doing
09 April 2025
Toby Eliott has been very professional throughout the whole process. There was a long wait between order and delivery - he kept me informed and helped make sure my car was delivered before the April VED tax rise.