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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
428 ratings and 323 comments received in the last 90 days.
03 May 2026
All very good ?? 10
02 May 2026
Excellent service from start to finish. I got lucky with the sales consultant - Brett. Very knowledgeable, enthusiastic and efficient. I would say the best sales experience to date. It's my fourth BMW from this dealer. Hopefully more to come?!
29 April 2026
Your Sales person Muraf was extremely efficient and informative. His narrative was the persuasive reason for finalising our decision to buy the X1. The purchase and handover went very smoothly and clear instructions given on the operation of the car.
28 April 2026
Maruf Ahmed handled our purchase and we could not fault him in the service he provided. He was excellent
27 April 2026
The customer service was excellent
27 April 2026
George Williams has been very helpful and professional during the process of buying my new car He was friendly and made the purchase go smoothly.
19 April 2026
Brilliant centre and sales exec experience
09 April 2026
All our questions were answered satisfactorily and the buying process made simple and easy
08 April 2026
very informative and helpful-collaborative in getting to an acceptable deal and good spec
05 April 2026
George Williams looked after us extremely well and was a delight to deal with. He always made time for us and always called us back if we left telephone messages. Help in dealing with our trade in would have taken the pressure off us but we got there
04 April 2026
We had a rocky start with 'Elias' messing up my order. Once things were handed over to George, everything was great. I cannot thank him enough for getting me sorted out and the car delivered. George went above and beyond, and the car is fantastic.
04 April 2026
Excellent service and communication from Brett M who assisted me recently with my BMW 1 purchase. Would highly recommend.
03 April 2026
The customer service by your sales e executive Darren Pritchard is excellent but your mountain of online paperwork and a non proven, untested system truly ruined his hard work. Darren shared excellent product knowledge and a sincere interest in us.
03 April 2026
Maruf who was my sales assistant was extremely helpful took me through the whole process and explained everything
03 April 2026
Great service and information throughout
02 April 2026
Your salesperson Said Parker was extremely helpful and knowledgeable showing me in detail all the features of the car.
29 March 2026
Very friendly and cooperative,when asked questions did everything to support the purchace of the car. Very knowledgable
27 March 2026
Great service and clear communication/Instructions throughout the process, thanks Zaid
25 March 2026
Purchase was straight forward and covered my requirements
25 March 2026
Zaid was extremely profession and helpful from our initial meeting to discuss buying a new car to the point of handover. He was excellant at explaining all the features and packages available. His enthusiasm for the car and the brand shone through.
24 March 2026
Mr Zahid Parekh gave us outstanding service he always happy to help and made easy all my needs, he is very respectful person ,he still happy to help even I collected my car!
24 March 2026
Brett was lovely
23 March 2026
Excellent service, very efficient
17 March 2026
Very satisfied
16 March 2026
Very simple experience, straightforward.
12 March 2026
Always responded when called promptly
11 March 2026
Very engaging and informative salesperson, and not pushy
10 March 2026
A purchase at a distance that proved quite complex, made easy at all times Mark who was always there to make it happen.
08 March 2026
Very good service
08 March 2026
Well taken care of by Brett Morgan, clear information. He took us through the detail and met the schedule for delivery. Enjoyed the coffee too
08 March 2026
No high pressure up selling unlike other manufacturer dealerships I visited making it a pleasant experience. Excellent showroom facilities. Very knowledgeable Sales Executive.
06 March 2026
Professional service
06 March 2026
everything went very as promised with the help of Owen the salesman.
24 February 2026
Amazing from Darren and the car is stunning
21 February 2026
Well looked after during my time in the shop felt comfortable and at ease
09 May 2026
There was only one small issue . I requested that the boot was cleaned as part of the valet .This was noted at check in but when I checked on return of the car it had not been done .I pointed this out and the matter was quickly resolved.
07 May 2026
Unprofessional service experience
07 May 2026
Very friendly, very efficient and very helpful, thank you.
07 May 2026
Efficiency, and good customer service
06 May 2026
Work done one time. Additional cost for discs not unexpected
06 May 2026
Always great service
06 May 2026
Mei Sung was excellent. A super manner and professional. Highly recommend.
06 May 2026
Probably the worst visit I have had recently. No contact with my handler at any time through the process, except to ask for a good review after the work had been undertaken. Communication of outstanding issues was all last minute.
06 May 2026
Quick resolution of issue and good communication
05 May 2026
Very helpful and polite staff, recall was done very quick and health check was comprehensive
05 May 2026
They were really polite and attentive. They gave me all the information I needed. Wouldn't take my car anywhere else :)
05 May 2026
Good communication through the process and problem resolved
05 May 2026
Brogan was very Friendly and helpful throughout the process.
05 May 2026
There was a clear plan and I was kept informed throughout.
05 May 2026
Mei was extremely helpful and professional whilst being friendly and happy. I feel this is important when paying for a service.
05 May 2026
Great customer service - the service agent dealing with me went above and beyond to sort a tyre issue that was identified during the free safety check.
04 May 2026
Friendly and efficient, good communication
04 May 2026
All good
04 May 2026
Great service from start to finish
03 May 2026
Professional Efficient Good customer service
03 May 2026
Everything ran smoothy, work was completed in a timely manner and all staff were really friendly.
03 May 2026
Very happy with the service. Only reason for not 5 stars was the cost of tyres and realignment.
02 May 2026
Efficient
02 May 2026
Tom was really helpful
30 April 2026
Courteous and professional. Kept up to date with job requirements. Also a very quick check in all in all what i have come to expect from BMW.
30 April 2026
On schedule.good front of house house.
30 April 2026
I don't understand why it takes 7 hours to fit a starter motor. What is the point of having a booking slot for 09:30 and being told to make sure to turn up on time to avoid delays if you are not going to even start the work for over an hour.
29 April 2026
The front left tyre replaced was a Conti Sport 6 not a 7 as the rest are. In addition the front right tyre which was not supposed to be touched was at 12psi when Amanda drove out the gate - as per the warning on the dash which your mechanic missed!
29 April 2026
Excellent service from reception (Holly) through to health check video and printed report.
29 April 2026
No problems encountered
29 April 2026
Recall work done well & in quick time
29 April 2026
Service was excellent as always. Staff were knowledgeable and managed my expectations from the outset. I didn't offer the fifth star as I believe a new car shouldn't use a litre of oil in 12k miles. Even if the handbook says otherwise!
29 April 2026
Friendly staff and good service
29 April 2026
Very proffesional
28 April 2026
As expected - everything was managed efficiently...
28 April 2026
Efficient and very pleasant
28 April 2026
Great customer service
28 April 2026
Did what I needed, no fuss
28 April 2026
Friendly greeting, helpful in explaining procedure, explained problem clearly, offered solution, all executed and car delivered beautifully valeted.
27 April 2026
Brogan T was helpful & communicative, action was taken to address issues missed by Williams BMW (his colleague who opened the Service Area back up on Sat afternoon was most kind!). Could have been 5 star, but not all issues have been resolved.
27 April 2026
Holly was amazing, kept me informed throughout my visit and completed the work in a timely manner. Couldn't ask for a better service.
27 April 2026
Donna Williams was amazing. Great & regular Comms throughout and nothing was an issue. Your Accident & Recovery Team could definitely learn a few things from Donna on how to look after Customers and provide a Premium Experience.
27 April 2026
Would have been five stars but a two hour booking turned into over four hours! This has not happened before so I'm not 'griping' about it. They had a lot to do do in the time given but two hours was their estimation.
27 April 2026
Have used you since 1990, disappointed you are charging for a courtesy car now.
27 April 2026
agreed work completed on time to a high standard with courtesy and a smile.Thanks for notification the gas in bonnet struts was beyond expiration date.Excellent upsell attempt, but not urgent enough to cause MOT fail or warning :) x
27 April 2026
efficient, curteous, the garage kept me informed. A pleasure to deal with such helpful and knowledgable staff. Thank you
27 April 2026
Good efficient service and communication.
26 April 2026
Communication was great
26 April 2026
Professional approach. Good communication
26 April 2026
Exceptional service from the service team.
26 April 2026
Excellent end to end experience from booking, check in/and updates from service advisor Evie and BMW Technician Taylor.Working while waiting with a lovely coffee/broadband service and then collecting on time a lovely serviced, clean and gleaming car.
26 April 2026
Donna has looked after us before- and she's excellent. Super personable, friendly and professional. All the staff are great to be fair, and the coffee and pastries helped!
26 April 2026
Very helpful and efficient staff.
25 April 2026
Clarity of explanation and setting realistic expectations. Welcome extras like a free car wash too.
25 April 2026
Good service.
25 April 2026
I initially was letdown by BMW over something but in the end I am very happy the way they resolved and dealt with it in fact I am extremely happy with the professionalism they showed resolving the issue.
24 April 2026
Extremely professional and friendly service. Made the experience stress free and easy while also having a high level of luxury.
24 April 2026
Although I was completely satisfied with the work carried out, starter motor recall. The personal service was lacking this time. Didn't get any freebie's in my car, no sit down to go through everything. Just waited for my car and that was it.
23 April 2026
Very polite staff and quick process
22 April 2026
Even though I've got an older car, I don't feel I'm treated any differently. Evie was great to deal with and kept me informed. Like the video we get and really enjot being able to get a coffee and have a mooch around all the cars and bikes.
22 April 2026
During the inspection, it was discovered I have two defective tyres that I was not aware of. My car was also returned clean.
22 April 2026
Donna consistently is a great help and makes the whole process easy and smooth . Exactly the service I expect from a bmw garage .
22 April 2026
Good service
21 April 2026
Donna was very good. BMW funded the repair
21 April 2026
You needed my car longer then anticipated but o needed it back for a meeting. Harry organised a courtesy car last minute for me. Excellent service
21 April 2026
??? ??????
20 April 2026
The car was checked in quickly and easily ad received a phone call when the car was ready to be collected.
20 April 2026
The service was carried out fine.
20 April 2026
Evie was professional and efficient
20 April 2026
I made the appointment 3 weeks in advance. The car was booked in on the day at 8.30am - I dropped the car off at 8am. Between the time of drop-off and 13.30pm I was given no update or time for collection despite stating I could be contacted by phone.
20 April 2026
staff attitude is very good, nothing is too much trouble.
19 April 2026
Outstanding customer care and fo us throughout the experience. From initial booking to collection, every team member, every step of the way, made you feel welcome and appreciated.
19 April 2026
The whole process was faultless and staff very attentive.
19 April 2026
Staff were highly professional and helpful
19 April 2026
Fantastic check in and facilities.
19 April 2026
Brogan called day before to confirm, car was as completed in time slot, dealer facilities very good, all staff polite and pleasant. Brogan also delivered on invoice query, much appreciated.
19 April 2026
Extremely satisfied overall. Donna delivered exceptional service throughout, professional, proactive and trustworthy. She organised a courtesy car, kept my wallet safe when I left it behind, and ensured my window issue was fully resolved.
18 April 2026
Work carried out as per quote.
18 April 2026
Service is always top tier in Cheltenham.
18 April 2026
,,,
18 April 2026
We had two cars with repairs, service and MoT. The engagement with Donna the service liaison was professional and we were kept informed of progress and issues.
18 April 2026
very satisfied with the work and attention to detail
16 April 2026
I was able to book at a time that suited me, plus Natalie indicated what needed servicing plus the time required. Tom B booked me in, understood I was concerned about the headlights and confirmed an adjustment had been done. I was very happy
16 April 2026
Kept waiting for longer than promised. Garage broke key holder, and no replacement sent as promised on the day
16 April 2026
I think the customer service given by Harry Flood wasn't the best I have received from BMW Cheltenham. There was work on my car that should have be contact for so it could have been resolved.
16 April 2026
I brought the car in on Friday morning. I arrived to collect it on Friday evening and it had not been looked at. I phoned on Monday and was told it would be ready for collection. It was not. I finally collected it Tuesday evening
16 April 2026
Excellent service and follow ups
15 April 2026
Satisfied with work carried out on my car, A little dissatisfied that I had to sit and wait for over 5 hours for the work to be done. I was informed the work would take around 1 half hour to complete.
15 April 2026
Recall repair done quickly whilst I waited. The only negative comment I would have is that the health survey highlighted the gas struts on the bonnet being out of date, but they were actually out of date when I purchased the car as an approved used.
15 April 2026
Went like clockwork and service was excellent
14 April 2026
Mia was super efficient, friendly and informative. Communication throughout the day was faultless
14 April 2026
Completely satisfied.very professional service from the start to collecting car.
14 April 2026
I was satisfied.
14 April 2026
MoT while you wait delivered in good time no delays. Friendly and informative video report from Technician. Good facilities whilst waiting
14 April 2026
Booking and reception process was very accessible and straightforward. I was kept informed of progress and results of service and test. The complimentary coffee service was also much appreciated during wait.
14 April 2026
Donna get us informed all the way through the process of diagnosing and repair
14 April 2026
I was dealt with professionally and politely, kept informed of all stages of the work being carried out, had the bill explained to me clearly. The showroom is a superb place to wait, for those who choose to utilise the working space and
14 April 2026
Harry flood was very clear and eager to help, he made sure everything was done quickly and in time for the weekend. Couldn't of asked for anyone better
14 April 2026
We were disappointed with the lack of progress re the door issues.
13 April 2026
What could have been a case of a very disgruntled customer was resolved and expectations were exceeded by Harry Flood. Asset to your team and great service from him all the way through to completion.
13 April 2026
Your service center reception staff (harry)was very polite and knowledgeable.
13 April 2026
Lovely environment. Clean, always kept in the loop, met and discussed the work that is required and arranged. Sent video of the condition of the vehicle.
13 April 2026
Very easy to book in, very detailed with their checks.
13 April 2026
Punctual and thorough. Pleasant coffee bar. Friendly customer service
12 April 2026
I ordered a spare key, but on the first visit BMW were unable to pair vehicle. Had to revisit and was charged £146.00
12 April 2026
Could be cheaper.
12 April 2026
Had no issues during the visit and left content.
10 April 2026
Pete from the service department sorted everything from arranging a hire car which was delivered to my house the same day to sorting the part which came in a lot quicker than expected brilliant service from him all under the extended warranty
09 April 2026
Professional & personal service taking into account our requirements. Evie managed our visit extremely well, she was polite and informative keeping us updated whilst the car was at Cotswold BMW.
09 April 2026
Bit slow to open the doors. that's being picky. Bit peed off as some 'lovely' customers ignored those queuing, usurped the waiting line and made the way to the front. Spectacularly rude but hats off to them for being so socially unaware.
08 April 2026
Helpful and work done within time given
08 April 2026
Time predicted and taken matched
08 April 2026
Words cannot explain how satisfied I was with my experience at Cotswold BMW, Harry Flood went above and beyond with my cars MOT and even though it failed he put my mind at ease regarding the retest.
08 April 2026
Friendly staff, nice coffee
07 April 2026
Because it's what I'm used at Cotswold Cheltenham
07 April 2026
Excellent
06 April 2026
Couldnt book on app, call to book not returned as promised. Call to say car ready not given..,,
06 April 2026
Very efficient and helpful staff
06 April 2026
Extremely impressed with the service consultant, Mei Sung, who dealt with my service/MOT. She was very professional and kept me informed during the process. Final cost was extremely reasonable and the complimentary coffee/cake was appreciated.
05 April 2026
Efficient and professional fm booking through to collection
05 April 2026
all completed to a good standard full report given and no surprises!
04 April 2026
A small issue with a missing part was handled without impact to me by provinding a loan car. It took two visits to sort warranty issues, but I know this is due to BMW Corporate authority to order parts rather than hold stock.
04 April 2026
Friendly, knowledgeable and professional support from my named staff member. Kept me informed throughout.
04 April 2026
Always good detailed customer service
04 April 2026
Everything was spot on
02 April 2026
Very efficient
01 April 2026
When collecting my car after a major service and mot , I had to ask for my mot document, and my car was not washed as requested when it was booked in. It was not a major issue but it annoying at the time.
01 April 2026
There was just one task that wasn't done regarding the passenger doors always self-locking when you drive but it doesn't really matter.
01 April 2026
The service we received was excellent.
01 April 2026
The lady I dealt with was absolutely brilliant was really good at her job and made sure everything ran as it should
31 March 2026
All on time, car running great.
31 March 2026
Friendly staff
31 March 2026
Very good service and friendly team
31 March 2026
I have driven BMW vehicles for 20 years and have come to expect my cars returned spotlessly clean and to have a free car loaned to me. Charging £25 for insuring a car when all the cars are insured for test drives feels like nickle and diming.
31 March 2026
Perfect service as ever at Cotswold. Thanks to Andrew McAdam and the whole team for looking after my car.
31 March 2026
Pleased with customer service.
30 March 2026
Lovely premises, polite staff and excellent coffee, BUT.... £430 and over two hours for an oil and filter change ? Really ?
30 March 2026
Friendly, professional advice and quick response to questions as a follow up. Much appreciated.
29 March 2026
Everything done to time and price estimates
29 March 2026
Clear and efficient
29 March 2026
Smooth process and Tom was helpful throughout.
29 March 2026
Work carried out within 2 hours
29 March 2026
Went like clockwork
29 March 2026
Great process, staff efficient and charming. The centre is a great space to spend time, the heritage cars interesting. Coffee and cakes. This feels very premium - as good as it gets.
29 March 2026
Professional, quick, polite
28 March 2026
Always great service.
27 March 2026
The service from Donna has always made me feel truly welcomed. She's genuinely interested in what I have planned for the day and how my job is going, which makes the experience even better.
27 March 2026
New Windscreen wipers were needed, and fitted. They are not working as required. They are not clearing passenger side of windscreen.
26 March 2026
The service representative I dealt with was fine, kept me informed, no issues. When issues were raised following my concerns with the tyres and especially the repair kit (or lack of). I am not happy and not happy the sales person didn't reply
25 March 2026
Very efficient and friendly. Good communication.
25 March 2026
DonnaWilliams was amazing, went above and beyond to ensure I was informed at all times and that she got answers I needed.
25 March 2026
Ease of booking online. Staff are always pleasant particularly the advisors. To make it a 5 star experience, you need to focus on ensuring that once work is completed on a vehicle the customer is informed quickly so they can pickup immediately.
25 March 2026
the service and customer care at Cotswold Cheltenham is of the highest quality
25 March 2026
All good
24 March 2026
Very professional customer care from the moment you arrive.
24 March 2026
Donna Williams and Tom Broughton checked me in and could not do enough to help me and sort the problem with my car. Customer service was outstanding and made me feel very comfortable. Explained everything thoroughly. Thank you!
24 March 2026
Very hospitable and helpful
24 March 2026
I have had recent cause to use Cotswold BMW, both in Cheltenham and Tewkesbury, and BMW Assistance. I submitted a complaint for various poor services and have been totally fobbed off and my complaint disregarded. Appalling customer service.
24 March 2026
Evie was very attentive and helpful.
24 March 2026
Excellent service
23 March 2026
Kept me informed on progress
23 March 2026
I was well looked after
23 March 2026
Good service.
23 March 2026
We had great service from Tom at Cheltenham, we had to come back the next day for a new tyre and he fitted us asap to have this done.
22 March 2026
Brake fluid change was fine. Wouldn't repair parking sensors under warranty and quoted an astranomical amount to do the repair which I had to decline.
21 March 2026
Nothing to complain about. Came for a recall on an airbag. Seamless drop off with a free coffee. Lovely classic cars to look at on exit. Quick repair and a gleaming car.
21 March 2026
Easy to book the car in. Mei (who knew the history of the vehicle) was really helpful and kept me informed with what was happening.
18 March 2026
Issue was well managed
18 March 2026
I had booked a courtesy car which on my arrival had not been retuned. The service department did manage to find me a vehicle good effort well done
18 March 2026
Donna was very helpful and the service was very easy and efficient
17 March 2026
No delay, and a problem solved more easily than expected
17 March 2026
Good service experience. Only issue surprised the bonnet strut safety replacement not included in the service plan?
17 March 2026
Excellent service experience, even though I've been overcharged by £35 against the quotations I accepted.
17 March 2026
MOT completed promptly
16 March 2026
Excellent service and information from start to finish
16 March 2026
Disappointed work carried out, next day fault still apparent. Contacted service dept who stated will need to book car in again and contact me with a date. Two days later still no phone call I had to phone twice and left message still waiting
16 March 2026
Very professional and excellent service.
16 March 2026
Very efficient service
16 March 2026
Quick service
16 March 2026
As a customer it satisfied my customer requirements on the day of my visit. Service personnel pleasant and very helpful.
16 March 2026
Another fantastic experience using the bmw service centre. Kept informed from start to finish.
15 March 2026
Attentive customer care and excellent facilities to wait in whilst MOT was carried out
15 March 2026
The personal service was as i expected and was very good, i booked a hire car and was given a mini, im a BMW driver.
15 March 2026
Very good service fro donna and her team. Good updates and communication.
15 March 2026
Kept well informed throughout the whole process
15 March 2026
Appointment was 09.30 but was not ready until 17.00! This was the longest waiting time ever experienced at Cotswold. Had the MOT invoice when we left but still waiting for the Service documentation to be emailed. No issues with the actual service.
15 March 2026
Wayne was great from start to finish
15 March 2026
Good service done on time, so I could make another appointment
15 March 2026
MIU was so helpful and polite.Took me throigh every step of the way
14 March 2026
Helpful friendly staff
14 March 2026
Thought it was very expensive and the car wasn't cleaned inside as I would have expected
14 March 2026
Great customer service from all the team. Kept me informed of progress and I was able to book my car in at a convenient time without too much of await.
14 March 2026
Ridiculous advisories and very dubious verging on dishonest
14 March 2026
Harry was very helpful and kept me updated on the progress of my service
13 March 2026
Great service very helpful
13 March 2026
Always a pleasure. Smooth drop off and excellent customer service. Lovely staff who do a fantastic job and are great.
13 March 2026
I was on a while u wait service , nice relaxed atmosphere.
13 March 2026
WiFi kept dropping out - so was difficult to work for the 5+ hours that I was there. I'd booked a fast track appointment at 8am but I believe the hold up was down to the leasing company
12 March 2026
Full service and MOT booked, only MOT completed, no mention of service on collection despite details being in my booking. Additional items on day not done. Rear door left open after wash and being parked up
11 March 2026
Because it was nothing like the experience I was expecting.
11 March 2026
Harry Flood was exception on the day of the visit.
11 March 2026
They did everything that was needed when they said they would do it, at the agreed cost.
11 March 2026
Kept informed and very efficient.
11 March 2026
Friendly, efficiant service
11 March 2026
Overall very good - just did not realise that they needed car for the length of time they had it - we would have booked a different time if known.
11 March 2026
Very easy to get to, kept well informed and issues were resolved quickly and when expected.
11 March 2026
Get up to date with progress very promptly
11 March 2026
Professional punctual service. Relaxing cafe area in which to wait.
10 March 2026
Car was 5 days at Cotswold BMW and cost me £760 - all for a simple job of restoring parking aid functionality. Dreadful service, alleviated only by outstanding client support work from the excellent Harry Flood.
10 March 2026
Everything went as expected for the oil service. Also a lot if classic BM's on site to browse so the wait for the car to be ready was not tedious.
10 March 2026
As always very friendly and professional.
10 March 2026
It should not have taken me to come in 3 times for the same issue for them to actually fix the problem.
09 March 2026
Harry (Flood) was very helpful. Every aspect of the communication anticipated what my questions would be and provided the information before being asked. Updates were provided in a timely manner. Really couldn't have asked for more!
09 March 2026
Service & MOT took considerably longer than estimated
09 March 2026
Holly saw us promptly and was very professional and friendly
09 March 2026
I have had a fault on my car that has now been in for 3 services since I first reported. I tried to tell Harry about the issue on the day, so that it was understood including a technician test drive; and he was totally uninterested.
09 March 2026
The coffee and waiting area are good The new service managers are friendly and helpful. The video report from the person doing the servicing is very helpful
08 March 2026
Would have been 5 stars but after phoning me stating that the car was ready, I was left waiting for around 25 minutes before the key and receipt were handed to me.
08 March 2026
Brilliant service What you would expect from rolls royce
07 March 2026
Friendly professional service from start to finish. May kept me updated really well and then when I collected the car was smiley, friendly and very professional.
06 March 2026
Professional and friendly staff, service completed in the time stated and my car was handed back thoroughly cleaned
06 March 2026
Attention was given to my requests. Excellent customer service by Harry Flood and the Cotswolds team. Overall, everything met my expectations.
05 March 2026
The staff were extremely helpful when I had an unexpected issue with my car while on route to a meeting
05 March 2026
Donna Williams dealt with this appointment extremely efficiently and the car was delivered back all complete in a timely fashion
04 March 2026
Because I was completely satisfied
04 March 2026
My car was ready - beautifully washed and valeted - but, as usual at Cheltenham, there weren't sufficient staff, or organisation, so noone was available to do the paperwork and hand over the keys. Intensely irritating.
03 March 2026
Everything went very smoothly from start to finish. Holly checked my car in and collected me when the work was completed. Excellent service which I very much appreciated.
03 March 2026
kept informed about the repairs on my BMW
03 March 2026
Excellent service in all respects. Couldn't be better!
03 March 2026
Overall satisfied with the service, it was prompt and efficient, good communication & updates on vehicle via Evie Everson who was very helpful & pleasant. I feel that some of the service items are somewhat over priced though, hence 4 out of 5 stars.
02 March 2026
Liked the time-slot (much better than deliver and then collect when ready) as well as the coffee and pastry. Very friendly staff.
02 March 2026
Great response to an emergency
02 March 2026
Good communication. I liked that I was called to arrange the appointment and that I was updated throughout the day
02 March 2026
Smooth process from booking in to dropping car off and having hire car. Very informative of the exact work being done and pricing. Harry Flood was very good with updating of the progress too and when it would be completed.
02 March 2026
Dealt with very well
02 March 2026
Andrew Mcadam delivered his usual seamless and excellent service. Main service completed on my 440i plus MOT. Documentation explained and car returned clean ...
01 March 2026
Cotswold always deliver 110%
01 March 2026
Cotswold always delivers a level of Customer Service that exceeds expectations.
01 March 2026
Because of emergency recall the car needed to be mended. You were lame in actually getting the car in due to the parts not being avaliable. Then heard nothing from you , I had kerp calling in. During such delay placed my insurance at risk .
01 March 2026
Welcoming efficient service
01 March 2026
I've had a real problem getting my squealing brakes sorted out over previous months and was told the noise was normal and given an information sheet on the visits. Unhappy! This time I saw Rick, who I've known for years, and he helped me.
01 March 2026
Very polite and excellent timekeeping
01 March 2026
Done what was reguired
01 March 2026
Evie was fantastic as usual!
28 February 2026
We were seen very quickly and were informed when the car was ready to be picked up
28 February 2026
Efficient and friendly
27 February 2026
Always polite and professional
26 February 2026
Very easy to deal with
26 February 2026
All work went as agreed.
26 February 2026
Efficiency if service
26 February 2026
Perfect service as usual
25 February 2026
Friendly service
24 February 2026
Prompt and professional
24 February 2026
Clear communication, no price surprises and good job done
24 February 2026
Donna, at Service Reception was welcoming and friendly. She kept me informed of progress throughout the day. The work was completed satisfactorily and on schedule
24 February 2026
reception staff were great.
24 February 2026
MOT and Oil Service dealt with in time specified
23 February 2026
Service team were great from start to finish
23 February 2026
Despite the services booked in advance and the car dropped early morning, my car was taken late. I was contacted late about MOT failure and the need to repair. No call from the day after to update me. I had to call the Saturday morning.
23 February 2026
Very helpful and responsive
22 February 2026
Not satisfied
22 February 2026
It was completed in a timely manor.
21 February 2026
Completely solved the issue
21 February 2026
Great service from Mei, she made the experience smooth and trouble free. Highly recommended
21 February 2026
Great team!
21 February 2026
Courteous, friendly and efficient.
21 February 2026
Very good attention
21 February 2026
When booked car in was told would be around 1.5 hours. When arrived, told it would take around 2 hours. 2.5 hours later I enquired on progress. Told it was being washed. Further hour later(!) I went down, and found car ready. Had not been told!
20 February 2026
You failed to notify me that my car was ready for collection until the following day.
20 February 2026
I booked a 2 hour slot for the servicing and my car was ready for me in exactly 2 hours
20 February 2026
Very straightforward and Nat sorted everything with no issues.
20 February 2026
The service manager who was my contact during my wait appointment was brilliant, courtious and inoformative, a great ambassador for Cotstwold Cheltenham. The service engineer, provided a very useful video cam, with advisble recommendations.
19 February 2026
Great place to stay while waiting for my car on MOT.
19 February 2026
I can't fault the service Cotswold Cheltenham provide the staff are very polite and knowledgeable of the brand can I also praise Donna Williams on the service department for all her help she is a credit to Cotswold
18 February 2026
The experience is fine, it's that this is the third time I have been in for faults in 8000 miles. Not over confident that this will be the last time.
18 February 2026
Kept informed and good video of check
18 February 2026
Great,efficient and professional service, as always. No undue waiting on arrival and great communication throughout.
18 February 2026
Just very good standard of service. Polite, communicative and knowledgeable.
18 February 2026
Efficient, courteous service, even though the warranty problem could not be repaired and has been referred to HQ.
18 February 2026
All good
18 February 2026
Well I had a survey done on the sos system on my x5 by a specialist bmw garage which they said that there water getting in through the roof antenna and I told cotswold BMW but yet they told me the same thing and I was charged £150 for knowing that ag
17 February 2026
Received a friendly warm welcome from Evie Eaton. She made accurate notes of my vehicle service requirements and additional items. She kept me updated with progress and discoveries and is an excellent ambassador for Cotswold BMW. Five stars!
17 February 2026
Prompt professional service
17 February 2026
On time, good communication, and I was kept up to date on progress.
16 February 2026
Professional, easy and clear
16 February 2026
Trying to make an appointment took 2 attempts - the phone kept ringing but no reply! I was inconvenienced because a simple tyre replacement was not possible to do on the day of the service/MOT - I was without a car for a day which was a big problem!
16 February 2026
Efficient and engaged check in process. Front line staff excellent
FIND Cotswold Cheltenham BMW
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed (Online only)
Phone
- 01242 335335
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 375
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 365
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Savery Place, Shannon Way, Tewkesbury, Gloucestershire, GL20 8SL
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01684 855060
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed
Phone
- 01242 335 335
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
10 May 2026
Maruf could not have been more friendly, supportive and professional. Even when I doubted my decision, he took the patience and time to fully explain all my options, which gave me the reassurance I needed.