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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
403 ratings and 166 comments received in the last 90 days.
10 June 2022
Excellent
07 June 2022
once the car arrived I could not fault the service I received
06 June 2022
Very good experience
06 June 2022
Plenty of contact to update me on when the car would be arriving. Paperwork sent through when advised and all straightforward
05 June 2022
Cotswold Cheltenham are always super professional and helpful I will always use them
31 May 2022
Helpful Good communication Follow up call to see how car was going
31 May 2022
Excellent Customer service, even though there was a very long delay between ordering my new car and picking it up. The day we picked up my new car was a great experience, excellent service from George Williams and we never felt we were being rushed.
26 May 2022
Love the car it's amazing
26 May 2022
Covered all handover questions. Didn't fill rushed or pressured.
22 May 2022
My car was very-well presented, the sales team did a brilliant job and the hand-over was seamless.
20 May 2022
Very good service
18 May 2022
Excellent service with helpful and friendly staff
17 May 2022
Many issues on delay were outside of control of the dealership however George was clear and transparent all the way through the journey
15 May 2022
Our main dealings were with George Williams who was extremely helpful and knowledgeable. The facilities and hospitality were also excellent.
12 May 2022
Always a pleasant experience getting the keys for a new car but more so from BMW
11 May 2022
Everyone involved made extra efforts to ensure that I was happy with each stage of the process
04 May 2022
George Williams took over my sale from a previous sales executive and since that moment the process has been brilliant. George was professional, quick to respond ( always returning my calls) and made the hand over process an enjoyable experience.
03 May 2022
Enjoyed the day picking it up
02 May 2022
Excellent service from initial enquiry to purchase and delivery. The salesman was knowledgeable, informative and very capable. Any potential glitches were pre-empted and resolved. All staff were helpful and friendly.
02 May 2022
kept in contact and phoned after getting car to make sure everything was ok
27 April 2022
We were very impressed by the friendly and helpful service that we received from George.
25 April 2022
Excellent customer service, Tom Lawrence came in on his day off, as I couldn't make another date to pick up my new car.
25 April 2022
Good communication throughout buying process
19 April 2022
Not rushed and everything was ready and again no pressure to hurry. Car was gleaming and all extras present.
19 April 2022
Overall, very good customer experience.
17 April 2022
We loved the 'grand reveal' and time was taken to go through our new car with us in detail- thank you.
13 April 2022
Smooth transaction as always! Sam McMurtrie was very good, very friendly and knew his stuff...Super Job!
11 April 2022
Very informative and great service
09 April 2022
The car was ordered in August 2021 and I received it in April 2022 with the spec I asked for. George kept me up to speed with the car's progress . The car keys were handed over to me on April 1st a very informed experience in nice surroundings.
08 April 2022
Very good service. The salesman I dealt with Oli Hayden was very knowledgeable through the ordering process and then kept me up to date with progress regularly. Best salesman I have ever dealt with at any dealership.
05 April 2022
It was a smooth process
04 April 2022
Fantastic experience at every stage of the sales process.
29 March 2022
Excellent hand over by Tom and Zak.
12 June 2022
Good friendly professional staff
12 June 2022
Very professional service
12 June 2022
Courteous staff, car maintained, good communication.
11 June 2022
The Cheltenham branch generally gives me the service i need
10 June 2022
Work done as required
10 June 2022
From start to finish quality service
10 June 2022
Always excellent
10 June 2022
Reliable, helpful and professional.
09 June 2022
Great service
07 June 2022
Tyre replacement due to pothole damage was not as eyewatering as expected
07 June 2022
Job completed in the time and cost agreed
07 June 2022
Ability to sit in comfortable environment to wait for car to have MOT. Kept up to date with progress if needed. Car returned washed and clean inside.
06 June 2022
The work was done properly. My service contact was very kind, polit, kept me updated of any progress. We had time to review the status of the car and review priorities. Never feeled pushed but advised. Well done.
06 June 2022
All round very good
06 June 2022
Friendly and customer focused service desk staff.
05 June 2022
Great!
05 June 2022
Good communication
05 June 2022
Excellent service and quality work.
03 June 2022
A couple of minor problems with the car but were fully resolved with no hastle
02 June 2022
They were able to book me in and service all requirements within the week. They lost one star on the availability of courtesy cars.
02 June 2022
Everything went to plan and with helpful friendly service.
02 June 2022
Work done as requested and car returned on time. Pleasure to deal with Andrew McAdam in service
02 June 2022
Perfect
30 May 2022
Issue with my vehicle was resolved. I have only reduced the score a little as it required two separate bookings and a loan car was unavailable for the second day.
30 May 2022
Can't fault a thing, staff were great, coffee excellent!
30 May 2022
Got me in and sorted and a drive in on the day
30 May 2022
I have always received the best reception and conclusion of services from your personnel because this is why I am staying with Cotswold BMW. The cleaning of the car was, far and away, the best.
30 May 2022
As mentioned in question 1 first class service be friendly, knowledgeable staff.
29 May 2022
Done the job and give advice
28 May 2022
Drop off at time that suits me, updates on progress of vehicle and all done within stated timescales at known price. Plus car gets a good clean
27 May 2022
Great service as always from Andrew
26 May 2022
5 star service every time.
26 May 2022
Excellent emergency service during an extremely difficult day for me. Service Manager Andrew took control while I had a coffee.
26 May 2022
Damon Tulloch was very helpful, professional, friendly and knowledgable. My car was in for repairs so I used the time to look at other cars. I was able to do a test drive very quickly and arranged the deal on the spot.
25 May 2022
Timely work, good communication, good facilities while waiting.
23 May 2022
The staff were courteous and knowledgeable. The drop off and pick up processes were quick and issue free. The work was carried out to a high standard and the explanation to me on the brake investigation was clear, including next steps.
23 May 2022
Very helpful, quick and easy.
23 May 2022
Everybody was so knowledgeable
23 May 2022
Very professional
23 May 2022
Easy to arrange, all the staff that dealt with me were friendly, knowledgeable and helpful. Service was carried out in the time promised whilst I waited and the car cleaned.
22 May 2022
Basically I was happy fast turn around service
22 May 2022
Communication was excellent and up front email's regarding free vehicle tracking check and offer of oil to purchase to be added to boot.
21 May 2022
Work completed on time.
21 May 2022
Helpful staff and good service given.
20 May 2022
Because everything just worked like it should...and that is not always something you can say nowadays TBH. Non fuss, no bother - excellent service. And great coffee to go with it.
20 May 2022
Everything was done and completed, excellent service from service team.
20 May 2022
Polite friendly knowledgeable employees
20 May 2022
Service staff where excellent and the coffee lounge to wait was amazing
19 May 2022
EFFICIENT,POLITE AND GREAT SERVICE
18 May 2022
Well look after and well informed aswell
17 May 2022
Easy to deal with
16 May 2022
Everything leading up to the collection of the vehicle was faultless. Had to queue for 5mins before being attended to . . .
15 May 2022
Car serviced in the timelines promised and while I waited in the showroom lounge with its excellent facilities (wifi / coffee etc).
15 May 2022
People need to know they are valued.
15 May 2022
I was look after very well
15 May 2022
The problem was fixed the same day which was a surprise to me. All my questions regarding the car we're answered precisely and in a polite and professional manner
10 May 2022
Good attention
10 May 2022
Friendly service staff, good knowledge of BMW and happy to chat. Could not fault quality of work carried out.
09 May 2022
I always have perfect service from Cotswold BMW
09 May 2022
All was very easy and satisfactory. It would be nice to see the resumption of the courtesy driver for dropping off and collection of my car
08 May 2022
Always a good friendly team
08 May 2022
Well explained work done on the vehicle
07 May 2022
Detailed communication and good customer service
06 May 2022
Polite courteous staff & very clean reception area
06 May 2022
Everything was resolved by the end of the day, competitive pricing, able to carry on working whilst waiting and great coffee and pastry!
05 May 2022
Great service, issue resolved no fuss
04 May 2022
Everything at Cotswold Cheltenham is fantastic, from the quality of cars on show, the set-up of the show room, the drinks and pastries available, the cleanliness of the bathrooms, the service of the staff - and thats why we use them!
02 May 2022
Standard of service provided by the team at Cheltenham
01 May 2022
All questions answered to my satisfaction.
01 May 2022
Easy booking and service
01 May 2022
Work carried out very efficiently
30 April 2022
They always go out of there way to make sure your happy Including extra work that I had not booked in for
30 April 2022
Very satisfied because MOT carried out at short notice,which I overlooked due to holiday.Cotswold got me an MOT next day.
30 April 2022
Excellent service in all respects
25 April 2022
Kept me informed every step of the way.
24 April 2022
All my issues raised was completed on time
24 April 2022
Even though the work was as planned they spotted some other work, discussed and we agreed to proceed.
24 April 2022
your good
24 April 2022
Josh was attentive and helpful throughout, always delivering on his promises and intervened to sort out my car hire when BMW & LCH let me down
24 April 2022
As before phone reception team not always sure whether you are connected to them or the required person.
23 April 2022
Did everything as requested & reported progress
23 April 2022
Easy check in, kept informed and free coffee and wi-fi while I waited. Everyone treated me like a king!
21 April 2022
They booked me in quickly and gave me a courtesy car.
21 April 2022
Friendly staff excellent facilities and kept upto date with progress even had my car cleaned as a bonus thank you
20 April 2022
Extremely satisfied, greeted well and fully kept updated.
20 April 2022
Prompt, questions answered cleaned all within estimated time period.
20 April 2022
the chap who was dealing with me did everything he said he would do and updated me if there was new or unexpected information
19 April 2022
I had confidence in what to expect right from the initial booking. I was informed of additional work advised on the day and the cost if proceeded with. The work was completed on time and the car was handed back finished and cleaned.
19 April 2022
Nothing to complain about.
18 April 2022
Rectified an identified issue with braking system
18 April 2022
Did the work I needed while I waited in the showroom seating area, with its complementary coffee etc. Courteous staff let me know when the work was done. A free wheel alignment check was followed up with a video to show me some damage to my tyres.
17 April 2022
Good service from the staff
17 April 2022
Good fast and friendly
16 April 2022
The team at Cotswold Motorrad are brilliant
16 April 2022
Everything was actually as it was explained it would be.
15 April 2022
Service visits always go without hitch. The provision of free refreshments is a bonus.
15 April 2022
A truly class act.
15 April 2022
Very well trained and knowledgeable staff. Tom Lawrence came in on his day-off to meet with us, as we had no opportunity to change dates. Shelley and Zac were also very helpful on the admin and technology of our new 8 series....happy days!
13 April 2022
They treated me right
13 April 2022
My car had it's MOT carried out as a whilst you wait appointment on a Saturday morning. The work was carried out in just over an hour or so and I was able to enjoy the free coffee and cake on offer and enjoy browsing the cars in the showroom.
13 April 2022
Very well dealt with and speedy
13 April 2022
Excellent communication and service
12 April 2022
Because I'm completely satisfied
12 April 2022
Warranty work completed promptly & to an excellent standard.
10 April 2022
Excellent care as usual
10 April 2022
Refer to my previous answer.
10 April 2022
There was an issue with the work carried out, but it was resolved quickly in an efficient, courteous and appropriate way.
09 April 2022
Excellent
09 April 2022
Lots of reminders and MOT completed. Discussed other options and agreed not necessary at this time
09 April 2022
Tom was awesome totally professional
07 April 2022
All as promised and in good time
04 April 2022
A great experience all round
04 April 2022
Because all what I came in to have done to my car was completed to my complete satisfaction.
04 April 2022
It all went to plan, much appreciated
04 April 2022
BMW service is always exceptional at Cotswold Cheltenham. Everyone who works there is courteous, knowledgable and go out of their way to help and make the experience as good as possible. I regularly recommend them to friends and family.
03 April 2022
Kept fully informed of any potential problem. Work carried out in the given time and car returned cleaned and vacuumed.
03 April 2022
Work completed while I waited in cafe
03 April 2022
Polite, helpful, explained details.
03 April 2022
Easy booking and on time
02 April 2022
Car performed really well post service
02 April 2022
Good service
02 April 2022
The people were friendly, helpful and knowledgeable. The cafe was perfect. The cars were inspiring. My pride and joy was given excellent attention and the price was very reasonable.
02 April 2022
Seen immediately and directed to the correct dept. After handing over the keys we sat upstairs while we waited for car to be serviced.Enjoyed a cup of coffee and Danish pastry before being called to collect car, which had been immaculately cleaned.
01 April 2022
On time, thorough and courteous.
01 April 2022
Professional courteous service
01 April 2022
Its simply the best
01 April 2022
Excellent customer service provided. Slightly disappointed that there is a £25 cost for a courtesy car, as there is no charge at the Worcester Rybrook dealership
31 March 2022
Very accommodating
30 March 2022
Video of works. Always kept up to date. Car is always spotless when it comes back and never any issues
30 March 2022
Service done on time. Car clean on return.
30 March 2022
Overall the best service I have had
29 March 2022
Nice welcome and very efficient polite staff.
11 June 2022
Very quick and easy