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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
425 ratings and 248 comments received in the last 90 days.
04 July 2025
Zak spent a lot of time making sure everything was just right.
25 June 2025
The vehicle arrived ahead of schedule. It was good to get all of the financial paperwork done online so at the handover we could concentrate on the car itself.
17 June 2025
Excellent updates and comms prior to hand over etc. Wrong mats fitted.
16 June 2025
There wasn't a great deal of information relating to the timing of the delivery of the vehicle (I had to chase) and the salesman kept getting my name wrong in emails
14 June 2025
Really smooth handover of my previous BMW to the new one.
10 June 2025
Staff and reception first class.
05 June 2025
Thank you very much to Toby for his help. I will certainly be returning to him at the end of my contract to figure out another new car.
01 June 2025
A first class experience which you could not fault. Darren Pritchard was amazing from start to finish. Thorough throughout the whole process and kept us updated. Darren was friendly ,knowledgeable and professional from purchase to handover.
30 May 2025
Very smooth process
25 May 2025
Very satisfied. Maddie followed up a couple of days later with a telephone call asking me if everything was ok. A minor issue regarding the linking of my iphone to car is effectively ongoing & down to me. Maddie has offered further help if required.
22 May 2025
Great experience (even my mother mentioned how helpful Mark was) when I picked it up
12 May 2025
Everything ran smoothly
08 May 2025
As above
07 May 2025
Darren was prompt and efficient throughout the sale/ handover procedure.
06 May 2025
Great service lovely showroom
30 April 2025
Helpful and attentive staff / sales team Fantastic dealership site
30 April 2025
Great service and support from Owen Young.
21 April 2025
Great experience. Very responsive and helpful. Provided good advice throughout the process.
16 April 2025
Mark was helpful from the moment i sat in the aubergine car. I never felt under pressure to purchase a car.
15 April 2025
Toby gave us lots of support, from letting me start by driving around the carpark when I had a test drive, to helping with the technology challenges we faced. He spent time explaining the car's features and the packages available.
15 April 2025
Very efficient, courteous and friendly service throughout the whole process from test drive to taking delivery of the new car.
09 July 2025
Information provided was helpful and the work was done ahead of schedule.
09 July 2025
Work was performed as expected. No complaints
08 July 2025
Job completed ahead of time when I mentioned that I was under pressure to get away.
08 July 2025
The job was supposed to take two hours. It was completed within that time
08 July 2025
I don't like the vehicle health check. Any wear and tear is portrayed as urgent work. When it clearly is not
08 July 2025
Poor communication, car went in for what was meant to be a same day fix and has now been away for 2 and a half weeks. Still unknown why so many further problems have occurred!
08 July 2025
The service on the day was great
07 July 2025
Booking in and service on the day was excellent
07 July 2025
Always do a good and thorough job
07 July 2025
I could work from the cafe whilst I waited
07 July 2025
Great service from all staff and excellent facilities on site
07 July 2025
Great team, fantastic facilities!
07 July 2025
Kept me informed of the progress of the service and repairs
07 July 2025
Good service
07 July 2025
BMW Cotswold were fantastic - their professionalism, helpfulness and customer service have restored my faith in the BMW brand. Cotswold will be my new dealer of choice.
07 July 2025
Always fantastic
06 July 2025
Good service
06 July 2025
okay, they hound you about 500 time with phonecall to confirm something you have already confirmed.
06 July 2025
See above.
05 July 2025
Service levels from Evie and Sam were fantastic
05 July 2025
See above details
04 July 2025
Reason above
04 July 2025
As above
04 July 2025
Quick and professional
04 July 2025
Waited for 3 hours should of been 2
02 July 2025
All good
02 July 2025
See above
01 July 2025
The guys sorted the problem
01 July 2025
Everyone was helpful, friendly and competent and the car was ready on time
01 July 2025
Efficient and well taken care of.
30 June 2025
No issues and enjoyed the show room and the coffee bar
30 June 2025
Overall it was a good service, polite staff and seen to promptly. However I had specifically called up and asked for my hire car to be a BMW and was unfortunately given a mini countryman. I would have expected a like for like or similar car to mine.
30 June 2025
The service was carried out while I waited and the car was ready earlier than expected.
26 June 2025
High technical standards presented through person to person service-advisor interface, and the via-internet survey films.
26 June 2025
Great customer service and everything explained simply
26 June 2025
Perfect
24 June 2025
Helpful staff from start to finish
24 June 2025
Very clear explanation of issues and cost
24 June 2025
Tom is a credit o your company.
24 June 2025
Polite and friendly treatment
24 June 2025
All done as expected
23 June 2025
I think there may be several training needs, see above.
23 June 2025
Easy, quick, well explained and v pkeasant
22 June 2025
Very good service i like that
22 June 2025
Great service, slightly expensive diagnostic price
22 June 2025
No outstanding issues
22 June 2025
The car went in for a regular MOT, no issues at all. The service staff stayed later than usual on a Friday afternoon to make sure I could collect the car for the weekend, very much appreciated.
22 June 2025
Job done to time schedule and all good
21 June 2025
Looked after very well
21 June 2025
I did expect better from an MOT tester as a 3 year old car why would it be missing a buckle?
21 June 2025
Good experience
21 June 2025
Great team providing excellent service from the moment the car is dropped off to the point it's picked up. I was late due to work commitments but the team stayed behind almost until 6 on a Friday to make sure I could have my car back for the weekend!
20 June 2025
Still not fixed the problem and still dont kno when it will be as nobody has got back to me.
18 June 2025
The receptionist and the people who provide coffee/tea etc are warm and welcoming. I needed a new battery for my key. The individual who served me at the Parts desk could hardly manage a smile and I was a nuisance to him. Customer care is needed!!!
16 June 2025
It was as expected
16 June 2025
small issues sorted while I waited
16 June 2025
Donna phoned the day before to ensure that I was happy with the date and time. On the day I was well received and she went through the work needed and gave me the price. The car was ready by the time I required it and the carwash was a bonus.
16 June 2025
As above
15 June 2025
Friendly, excellent service and completely helpful , booking time and date always to suit me and my needs
15 June 2025
They got my car through its MOT with little fuss
15 June 2025
No communication all day. The vehicle report was sent after I'd chased 3 times for an update and after the work was completed. I was told by the service rep that the fault had 'hopefully' been fixed (it hasn't) and 'fingers crossed' it would be ok
15 June 2025
4 stars. Not 5 for reasons above.
15 June 2025
BMW at its best!
15 June 2025
Disappointed with the car wash qnd screen wash
15 June 2025
Got my car MOT'd in the morning
15 June 2025
As above. Also facilities are 5 star.
14 June 2025
Dealt with quickly and efficiently
13 June 2025
Video clarity was not best, couldn't understand some aspects of vehicle review.
12 June 2025
Did not have to wait to long car came back like a new one
12 June 2025
See above. The only disappointing thing was that you had no white screw covers to replace the ones on my front numberplate, which had cracked and one had fallen off. I found it very strange that a garage of your size did not have these in stock.
12 June 2025
I would like to be kept up to date via in person, text message or via my BMW App when I sat waiting in your Dealership
11 June 2025
As above
11 June 2025
Very good
10 June 2025
It was lovely to deal with Harry, he was approachable and gave thorough answers to my questions. I appreciated the call regarding the service on the day before so it was good to know who I would be dealing with on the day of the service.
10 June 2025
Tom the service advisor as always very helpful making sure everything goes smoothly keeping me updated with the progress
10 June 2025
As above
09 June 2025
Drop off was fine, but pick up not so good. car was ready several hours before I was notified and service agent was not available when I arrived.
09 June 2025
See above
09 June 2025
As above.
08 June 2025
If all the faults with the vehicle before handover, I wouldn't have wasted my time and money bringin the car back I believe a record number of cars had been sold which has reflected in the poor service and quality you would expect to receive
08 June 2025
Car serviced fine and on time for collection. Car clean is a bonus
08 June 2025
The reason the vehicle was in the work shop is because I was experiencing the car's timing was out so it was idling very bad but the technicians couldn't find a fault but I did say what it could be but I had no feed back on that suggestion at all
08 June 2025
As above
08 June 2025
.
07 June 2025
Took a long time considering you advertise an express service. Sat in waiting area from 0945 to 12.45 hrs. As a dealership I believe your standards have dropped off and not as they were from from personal experiences since the new dealership opened.
07 June 2025
Everything was perfect as usual . We would not use anywhere else.
06 June 2025
Great customer experience
06 June 2025
When you get to my age of 80 you need everything to be simple to organise
04 June 2025
Chris was great , but in fact the whole team from reception onwards were very helpful, including Paul.
04 June 2025
Overall excellent, but I had to wait for over 30 minutes after being told that the car was ready before price of advisory work was available
04 June 2025
Excellent communication throughout the servicing and MOT of my vehicle.
04 June 2025
As above
04 June 2025
The level of personal service regarding how you are welcomed, supported and communicated / interacted with is really good.
03 June 2025
Thoroughly satisfied with the complete experience
03 June 2025
Excellent throughout
03 June 2025
As above.
02 June 2025
The service was completed in the time allotted. The free car wash is very welcome as is the tyre pressure check and windscreen wash. The waiting facilities are excellent.
02 June 2025
It's a pleasure taking the car there
02 June 2025
Car serviced in the timelines promised and kept appraised via video review of progress. Costs have signficantly increased since my last service and do not appear justified.
02 June 2025
Everything done quickly and properly
02 June 2025
Explained everything to me
01 June 2025
As previously answered
01 June 2025
Have used Cotswold BMW for a number of years and cars. Always get a friendly and professional service
01 June 2025
All staff very pleasant
01 June 2025
As above
31 May 2025
See above.
31 May 2025
Donna was easy to deal with and kept me informed of the progress.
31 May 2025
Rose was very good but everything else was way way below what I have received in the past. This along with my previous experience after a service makes me wonder.
31 May 2025
The work was not carried out as anticipated.
30 May 2025
Lovely premises nice staff
30 May 2025
All works completed. I'm sure I asked whether my windscreen wipers needed attention- don't think it was addressed
30 May 2025
Great service but warning light back on so car has to go back in again. Don't know if this is a Cotswold issue or BMW.
29 May 2025
I was very well looked after by Alice and Donna
29 May 2025
Service completed as expected.
29 May 2025
Professional at all times.
29 May 2025
works carried out and kept up to date
27 May 2025
Spent £150, but doesn't seem to have sorted reported problems satisfactorily, also asked for a for the free complementary valet to be done which was forgotten
26 May 2025
Kept informed of progress and car ready as promised.
26 May 2025
Sophie was excellent.
25 May 2025
Efficient booking in and service completed quickly.
25 May 2025
Work all done and recommended work agreed
25 May 2025
Good communication, you did what was agreed on time
25 May 2025
Did the diagnostic Then heard nothing about booking it in to get fixed
25 May 2025
Please see above
24 May 2025
All good
24 May 2025
Well informed and the whole experience was excellent
23 May 2025
Prompt call pick up, clear courteous accurate communication
21 May 2025
Quick response
21 May 2025
No problems although some delay in the car wash
20 May 2025
Polite and efficient service
19 May 2025
Donna was brilliant- again. I have to say I was really pleased to see she was taking care of our car / us at our last visit based on our previous experience.
19 May 2025
Most queries answered but not all. I had a rubber grommet I found loose under the bonnet after the last service and left it in the car to be identified / where it may have come from but they didn't let me know. I just hope its not important!
19 May 2025
Excellent service and good communication. Staff very helpful. would give 5 stars but on opening the boot I was disappointed to see a cosmetic cover not fitted and the under boot storage open. I have refitted the item but some fixings are missing.
18 May 2025
.
18 May 2025
Satisfied
17 May 2025
Friendly staff, who take note of any concerns or requests i have regarding my car, works carried out in a timely manner, kept updated throughout & bonus video from Technician..Thank you. Only use Cotswold Cheltenham BMW
16 May 2025
I was left confused by the experience. I was quoted £321.10 to change rear brake pads. During the service I was told that brake fluid could do with changing. Extra £180+ charge which I said no to. My final bill was £247.90. What???
16 May 2025
All done in the time suggested time and received a few freebies in the process.
16 May 2025
Slow on updates
15 May 2025
My bmw was broken and I was unable to fund having the repair done but I was treated so well by a professional called Sam and even though I was unable to fund the repair he treated me so well and helped as much as he could possibly do
14 May 2025
Professional service
13 May 2025
Rose was extremely proactive and helpful.
13 May 2025
Again costs are more than other similar providers
12 May 2025
Service was very good and as a recall it was free. So all okay
12 May 2025
I had to come back a second time because the service light hadn't been reset, for how much money I pay for the car and the service it's frustrating something so small can happen
12 May 2025
Two scratches in close proximity, boot lid. I hand wash my car regulary and would have noticed. TBH much too small to warrant bodyshop repair. Will try to abrade broken paint then deal with myself if I can obtain a Mineral White touch up stick.
12 May 2025
Tom sorted out the mechanical issues, calling and checking with me at each stage. Donna took care of the cost behind the scenes, looking after me as a customer, with no fuss or bother. Always love the complimentary clean too!
12 May 2025
Excellent level of service from initial query upto the point of replacing a particular part. My car should have been in for 1 night but turned into 3. Part didn't turn up as expected then incorrect part sent. Not impressed.
11 May 2025
Great service from all involved.
11 May 2025
Limited courtesy car availability. High costs.
07 May 2025
Car was there 4 days short of a month,in that time I had to hire a car to get to work,no courtesy car was offered
07 May 2025
As above
07 May 2025
Everything went smoothly
07 May 2025
The staff were very helpful and efficient
06 May 2025
Didn't get a satisfactory answer to my question.
06 May 2025
Excellent service
06 May 2025
excellent service
06 May 2025
It had completely put me off ever buying another BMW and I have only ever had bmw/mini it's a shame I am not the only person who has recently experienced this too. I have since taken my car to a garage and been advised different.
06 May 2025
I had a ace 3 pro fitted and all i had was a card left in the centre console with a QR code on how to use it. After downloading i still dont really know how to use it. Quite disappointing for £665!
05 May 2025
As above.
05 May 2025
It seems self service check in is the only option these days = no chance to raise questions (both ways)
05 May 2025
It's very easy, trustworthy and is good for peace of mind. I like that I can work while waiting for my car.
05 May 2025
Very good I have no comment on how the service could be improved.
05 May 2025
the staff give their time & help when needed to explain options and tech. details
05 May 2025
See above comments
05 May 2025
Great service and great on-site cafe.
05 May 2025
Always good and efficient
05 May 2025
Work completed in agreed timescale to standard expected
04 May 2025
The appointment to have the engineers do the needed work on my car was easily arranged and carried out to my satisfaction.
04 May 2025
Professional and good communication however, there seemed to be an issue on arrival, that being a courtesy car not being available. The service advisor sorted the issue in no time and provided a Mini which was a suprise but pleasant for a few hours.
04 May 2025
I was well informed and sent a video of the health inspection.
04 May 2025
Service good but much longer than predicted
03 May 2025
Good service from start to finish
02 May 2025
Work carried out quickly and efficiently
02 May 2025
Always feel that I and my car have been looked after. 'While you wait' is a very realistic option as there is a comfortable customer lounge with WiFi and coffee etc. It also gives you time to have a look at some cars new and classic.
30 April 2025
As above
30 April 2025
perfect. Donna Williams is a great service adviser.
30 April 2025
Completely satisfied due to the attention given by the service adviser Ms Donna Williams. Not only was she both courteous and professional she kept me fully informed as to progress with the rectification to the vehicle.
29 April 2025
Donna was amazing and very helpful. Brought car in for MOT, which it failed, then huge bill (nearly 2k) to start with which was really upsetting and a huge shock. Donna was patient, kind and understanding. Only knocked one star off for the price.
29 April 2025
Job completed on time, problem fixed, everything working properly.
28 April 2025
Perfect at every stage.
28 April 2025
It is very good. The only reason for not giving five is that I am now too old to 'borrow' a car while the work is done
28 April 2025
Again couldn't do enough, fitted me in at short notice as I had to replace tyre and had no locking nut amazing service.
28 April 2025
As expected
28 April 2025
Always BMW!
27 April 2025
I wasn't given the Vehicle Check Sheet with the paperwork. I rang next day and left my email, but no one got back to me.
27 April 2025
Excellent service
27 April 2025
Experience all good
27 April 2025
Very accommodating and pleasant staff.
27 April 2025
Always efficient and great staff
26 April 2025
Joe was stun
25 April 2025
See above
25 April 2025
As above I didn't have an issue with car yet now I do after a recall
24 April 2025
Job completed on time and as described
24 April 2025
Work done to expected standard and tome schedule
23 April 2025
very good service however they could do with improving on the time it takes to book in ( too long in my opinion) this is the only issue though
23 April 2025
Hassel free
23 April 2025
They managed to fit in getting my rear brake replaced whilst I waited which was on top of the brake fluid service my car was in for.
23 April 2025
Great service but last time I got a video report and text message reminders before the day. These were all missing this time
23 April 2025
Given full appraisal during service
23 April 2025
My expectations were completely matched. The recall was carried out as was the vehicles MOT test.
22 April 2025
Great service from the Cheltenham team polite and friendly
22 April 2025
Great team
21 April 2025
Job done
21 April 2025
No problems or unexpected costs.
21 April 2025
Prompt, efficient, polite
21 April 2025
Cotswold BMW delightfully offered me a free car wash when I went to have my windscreen replaced. It did not happen! For everything else , thank you BMW. Thank you especially for repairing my car at short notice. Special thanks to Rose the Receptionis
21 April 2025
Really felt that service mattered
20 April 2025
Your fault diagnostic service is not fit for purpose - we were to be charged for both an imprecise diagnosis and the numerous repairs (x 3) - we decided against the third repair because your quote was 7 x the price we were charged elsewhere.
19 April 2025
Your customer service is always excellent. My car was booked in until 5:30 but I needed to leave earlier and you arranged this for me.
19 April 2025
Everything from booking through to service was 5 star unfortunates was a problem with the payment machine and payment was taken twice I have called twice and had no one return my call to rectify this
19 April 2025
Kept up to date with progress on vehicle cost known upfront and really great communication.
19 April 2025
Fully satisfied with the service received. A particular thank you to Ellie, the Service Advisor who could not have been more helpful on both my recent visits. I hardly need add that I will continue to be a regular customer at Cotswold Cheltenham.
18 April 2025
Easy to sort
18 April 2025
No problems!
17 April 2025
Incompetency ! I am scoring 0 for the visit
17 April 2025
As I previously expalainex it was lack of communication
17 April 2025
Self explanatory!
16 April 2025
Well done Stuart although luckily nail hadn't punctured the tyre you weren't to know that
16 April 2025
Nice staff
16 April 2025
Donna was great
16 April 2025
Good communication
16 April 2025
Removed tracker and did not replace it after the service. I had to go to the desk to find out what was taking so long and the paperwork was on the desk and service completed.
16 April 2025
Dealt with efficiently
15 April 2025
Sam was very professional
15 April 2025
Would like to have been explained what was in paperwork and called back as explained I would be.
08 July 2025
Extremely long waiting time from ordering till delivery. We weren't always kept up to date with progress.