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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
725 ratings and 387 comments received in the last 90 days.
28 November 2023
Communication was very good keeping me advised of the delays in the manufacture and shipment of the car
27 November 2023
They set up the wrong bank account for the monthly payment and I needed to spend time altering this with BMW Finance. Otherwise I would have given 5 stars.
26 November 2023
Very satisfied. Polite friendly service, was not rushed and on delivery was helped to set up my new car and shown around it. Owen was on hand to help with any questions I had.
26 November 2023
Hand over very well organised
23 November 2023
It was well planned well prepared and informative for the features the car had.
23 November 2023
All paperwork done efficiently and everyone very friendly
22 November 2023
Questions always answered promptly and good face to face relationships (as has always been the case in the past).
20 November 2023
Daniel Pearce the sales executive provided a seamless experience from start to finish
18 November 2023
Very happy with the service
18 November 2023
Staff in all parts have made sure I am completely happy with every part of my deal, delivery and nothing is too much trouble for any of the team.
18 November 2023
Again great service
17 November 2023
The purchase was simple and straightforward
16 November 2023
Great comms, lovely handover - v happy
16 November 2023
Found the car we wanted, helped ensure two test drives and turned around delivery quickly.
16 November 2023
The same as my response above
15 November 2023
Was fine but why give a gift of alcohol when maybe car cleaning products more suitable?
14 November 2023
Fab service, made to feel welcome! Love the coffee and pastries ?????
09 November 2023
Good service
08 November 2023
Very friendly and reliable people to deal with, providing good service in a clean and modern showroom. Nothing was too much trouble, even requests such as leaving the car untouched.
07 November 2023
Asked for a better option list and price. Very happy to make the changes
06 November 2023
Well looked after by all staff
04 November 2023
Completely satisfied whole process was quick and simple couldn't of been any better
04 November 2023
It is difficult to say anything different from what we said 5 weeks ago. Once again the help and patience shown by Mark Minns was exemplary and we must also give thanks to a number of others whose names I do not recall but who gave willing help to us
02 November 2023
Extremely satisfied, George Williams who dealt with our BMW purchase was fantastic. He regularly kept us up-to-date with the vehicle's progress. Nothing was too much trouble for him. An absolute delight to deal with!
02 November 2023
After some initial miscommunications around my part exchange offer that was disappointing and that resulted in me having to go elsewhere to obtain a satisfactory purchase of my car, I was eventually very satisfied with the purchase of my new BMW.
30 October 2023
I was treated fairly and given good customer service.
30 October 2023
Delivered a good deal and delivered on time
28 October 2023
All went very smoothly.
27 October 2023
Very good service.
26 October 2023
Very helpful and knowledge gentleman looking after us
26 October 2023
As above
18 October 2023
Joe and Owen kept in touch with me throughout the process and I was happy with their customer service.
11 October 2023
Its a great place to come and view a new car, look around the showroom and talk to the sales advisors. It's not far from where I live which is an added bonus. Well done all, I am loving the new car.
08 October 2023
It was presented in an amazing way
03 October 2023
Pleasure to deal with very helpful staff that put the customer at the top of their list
03 October 2023
Every aspect of the buying experience was made pleasurable and explained perfectly. A very positive experience.
03 October 2023
Arnie made me feel very welcome and made the experience feel very laid back.
26 September 2023
Friendly and familiar faces from being a regular customer. Easy to talk with all concerned which was helpful in this purchase.
19 September 2023
My overall experience was good. A high standard of communication was maintained on the build progress, delivery date with a slick hand over of the vehicle.
19 September 2023
Fabulous service at Cotswold Group, Amelia was excellent; very knowledgable about electric vehicles and what our options were. Finance team were amazing, both they and Amelia communicated well (even when it was regarding the hold on the vehicle).
17 September 2023
Very well looked after and car arrived sooner than expected.
15 September 2023
The purchase was a very pleasant experience and I was ready to take delivery on 25th August. On that morning I was told there was a problem and BMW would not allow the release of the car. Extra cost rearranging insurance etc. Out of the dealers hands
12 September 2023
This was good and easy to do with Sam. This is not a reflection of Cotswold or Sam as I am assuming this happens at every BMW dealership: 1. E-singing all of the documents before car handover. This is such a waste of paper and time
11 September 2023
Joe, Luke and the whole team are very knowledgeable and easy to talk with
01 December 2023
As above, together with a very comfortable experience in the customer waiting area
01 December 2023
Everything done on time and no nasty surprises.
30 November 2023
Would have been a better score but forgot to do a simple task I asked them to do. Done in seconds when I pointed it out.
30 November 2023
Friendly, knowledgeable, nice environment whilst you wait
30 November 2023
As above
30 November 2023
Pleasant experience
30 November 2023
Straight forward from check in to collection
30 November 2023
Staff explained advisories very well, easy to understand
30 November 2023
Same as above
30 November 2023
I was advised appropriately before the service. That was fantastic
30 November 2023
Oliver Burman truly stood out. His pleasant, professional, and customer-centric approach significantly enhanced the interaction with the service department, making it both effortless and efficient.
29 November 2023
Polite informative staff
29 November 2023
Amazing service and great facilities
29 November 2023
Drove away not knowing the problem had not been resolved and had to turn round and go back
29 November 2023
Warranty never covers anything, staff not knowledgeable, don't return calls or emails. I can't even get a price to do some work!
29 November 2023
See above
29 November 2023
Amazing service from Ian Cox at Cotswold. I needed at new clutch at 100,000 miles. The dual mass flywheel was on back order at BMW Germany, and the reasons for delay were all explained to me. Not enough space to say how excellent Ian was
29 November 2023
MOT was carried out and the people I spoke to were helpful and polite but..... Why do you need to alter seat settings? I get fore and aft but height and angle of the seat back? Right pain. Please don't do it.
29 November 2023
Lovely atmosphere
28 November 2023
Had it all day did the mot at 4.30 and had to wait untill 5.30 to collect. Couldn't have fixed any issues would have to come back requiring more messing around with time off as never have enough courtesy cars
28 November 2023
Staff friendly , put at ease
28 November 2023
See above
27 November 2023
I booked my car in for a recall over 2 weeks before it went in. I was told to have my car there by 10.00am. I let the centre know I would be staying onsite. Care was not looked at until 16.10 and finished at 17.15. I was left feeling a bit annoyed
27 November 2023
Hassle free process. Great communication.
26 November 2023
The job was done professionally & the health check did raise an issue I wasn;t aware of.
26 November 2023
Service excellence and nice staff at the dealership
26 November 2023
Would have been 5 stars but for the length of time it takes for most visits
26 November 2023
Over and above.
25 November 2023
But didn't like having to use drop box to leave keys would prefer in person service
24 November 2023
I especially liked the video of the underside of the car, though the video kept buffering! The car was cleaned too.
24 November 2023
Staff were very helpful and friendly and kept me updated with progress and cost options for alternate repairs.
23 November 2023
Helpful staff, brilliant service.
23 November 2023
Always great service from Charles and the team.
23 November 2023
Cont. totally exhasuted. I througout explained to BMW on these multiple calls that i am doctor and have work next day but depite this no measures were taken to get me to my destination in good time.
23 November 2023
All good
23 November 2023
I don't want to leave my car all day which in my experience trends into the next day. You like the car on site for you to service when it suits you. It doesn't suit me as a customer.
23 November 2023
Courteous and efficient servicing.
23 November 2023
Charlotte was excellent
23 November 2023
The team are good.
23 November 2023
Vehicle was not serviced as per the booking request.
23 November 2023
as above
22 November 2023
Superb, I drive from Bristol for your services.
22 November 2023
Quick, easy and efficient to have your car serviced.
22 November 2023
Getting the initial cost of the work was difficult and the final cost of the work carried out different to that quoted. In my favour whlch was good of course.
22 November 2023
I was very happy with the service provided
22 November 2023
Car was not expected ( breakdown)but they quickly responded
22 November 2023
Service and MOT carried out efficiently.
21 November 2023
See above comments
21 November 2023
Donna went above and beyond to make sure things were as smooth and simple as possible, and Beverley stepped in to help sort out an unexpected MOT test issue so that I was back out in my own car within minutes. Couldn't be better.
20 November 2023
The only downside was that when my car was given back, all the seatbelts were still in, 2nd row seat still pushed forwards, the 3rd row seats were up & the parcel shelf was left on the back seat I.e. it wasn't returned how i left it.
20 November 2023
Excellent communication
20 November 2023
Very satisfied. Staff were friendly & professional.
20 November 2023
Video posted promptly and all works carried out.
20 November 2023
Great quality and communication.
19 November 2023
Fantastic customer service
19 November 2023
Wasn't very good at all
19 November 2023
I have to take my vehicle back a 2nd time because the recall wasn't done
19 November 2023
Only niggle was being told by the older lady at the coffee bar that I couldn't have three pastries. She said they were limited to two per customer
18 November 2023
Excellent service
18 November 2023
Given confidence by analysis
17 November 2023
I love going to Cotswold and they have always been brilliant, but I feel really let down this time. My trust in them has been dented to the extent that when I renew my vehicle next year I may decide to move to another garage.
17 November 2023
The service was completed within a couple of hours of arriving and my car was returned all nice and clean. I was sent a video of the underside of my car, which is not something I remember ever having before and was a nice touch. Good service indeed.
17 November 2023
Same as above
17 November 2023
As above.
17 November 2023
Service side OK. See below for communications
16 November 2023
Great hospitality
16 November 2023
As stated above.
16 November 2023
Should probably have offered to submit a Goodwill Case to BMW as soon as they diagnosed the problem though..
16 November 2023
Very pleased with the service provided
14 November 2023
Excellent high quality service and very good communication with vehicle updates
14 November 2023
I was not happy about the recall happening. The video about my car showed the engineer poking my tyres with a screw driver making things worst.
14 November 2023
I was kept informed daily and when I had a secondary issue that needed attention it was dealt with.
14 November 2023
Again it appears they have damaged my car
14 November 2023
.
14 November 2023
The rep was Donna. She was fantastic. She was polite, friendly and went the extra mile. She resolved all my issues and even retrieved my work laptop as I forgot it in my car. I live in Cheshire and still use Cheltenham centre due to excellent service
14 November 2023
Very good overall, but the prices quoted for new tyres were ridiculous. I am not prepared to pay a 60% plus cost premium over other local national tyre companies. More realistic pricing would bring you more profit and avoid me shopping around.
14 November 2023
Problem sorted quickly and efficiently. Car washed beautifully.
14 November 2023
Service was good. No problems.
14 November 2023
I can have peace of mind that my car will be returned to me in perfect condition
13 November 2023
Two days without any transport-stuck at home- blue badge holder
13 November 2023
Hassle free and complementary tea - what more do you need
12 November 2023
Couldn't do enough.
12 November 2023
Very satisfactory Customer service.
12 November 2023
Excellent service
12 November 2023
WORK WAS CARRIED OUT WITHOUT ANY FUSS.
12 November 2023
Everything that was required was done with no issues.
11 November 2023
Prompt service
11 November 2023
Very professional and efficient
11 November 2023
Very good level of service delivery
10 November 2023
My BMW had a recall to replace a faulty airbag issue. The whole experience with Cotswold BMW was flawless
10 November 2023
Service was ok but there was a lack of parking spaces on drop off & the car wasn't valeted & the plastic seat cover was still in the car on collection.
09 November 2023
Very pleased with the service.
09 November 2023
Made wet welcome.
09 November 2023
Good service staff and my issues dealt with under warranty
09 November 2023
All work completed as expected. Additional work also done while I waited (battery and faulty tyre replaced)
08 November 2023
The same-day service proved impossible because not enough time had been allowed for changing the spark plugs. I had to defer collecting the car by a week.
08 November 2023
Kept informed throughout the day.
08 November 2023
It's a long story, but in short, they MOT my car because the oil overfill warning was showing because I checked the oil on uneven ground. They said they couldn't reset it and didn't do the MOT. They had reset it, just didn't do the MOT
08 November 2023
Can't give me an accurate description of the fault. Didn't check issues that were picked up by bmw authorised mechanic. No trust in garage
07 November 2023
It would have been 5 stars but my follow up questions by phone (no call back) and email (no reply) have not been answered.
07 November 2023
Job done and on time as stated
07 November 2023
Your words say it all.
07 November 2023
Everyone was attentive and helpful.
06 November 2023
I feel like a very well looked after customer when I visit BMW service
06 November 2023
Wasn't sure when my car was ready - I had to go and find out. Confusion over where my keys were.
06 November 2023
All very easy to check in, despite the computers being down (let's see how A.I. deals with that in the future !)
06 November 2023
Satisfied as my vehicle was not moved at all whilst the new airbag was fitted
06 November 2023
Very helpful reception staff
06 November 2023
Good service
06 November 2023
Service friendly
06 November 2023
As above
06 November 2023
Professional and courteous
06 November 2023
As above, technician seemed to be a big hurry even though he had the car twice over a whole day. Or just didn't know how to work on a car. I expected a lot more from bmw. I feel very disrespected
05 November 2023
BMW Spare parts Eliot FROST at Cotswold Group was excellent, patient, accommodating , friendly and performed brilliantly. NOTE: What is not brilliant and an unmitigated DISASTER is BMW SHOP. No one has replied back to me why the website is faulty.
05 November 2023
Everything was as described
03 November 2023
Dawn was helpful. Recall done as returned.
02 November 2023
Booked in quickly, fault diagnosed to be the gearbox for which I was contacted and kept up to date with the fitting of a new one.
02 November 2023
All done to timescale.
02 November 2023
Fabulous service from knowledgeable and friendly staff
02 November 2023
The timings always as scheduled. I can work in a very pleasant environment whilst waiting.
02 November 2023
As above, cannot fault BMW Cheltenham
01 November 2023
Donna Williams looked after me brilliantly from start to finish. She kept me up to date with progress of my recall work and managed to get the work scheduled to finish in time for me to take my kids to after-school clubs at the end of day.
01 November 2023
I've already explained it
01 November 2023
Work was booked via the BMW app. Maintenance was carried out as planned.
01 November 2023
People great - 5 starts Key box in reception - tedious, 3 stars
01 November 2023
they have streamlined pickup and drop off compared to other bmw dealers and the staff are more friendly compared to my local dealer so i would rather travel to cotswold bmw then use my loacal dealer
01 November 2023
Great experience
01 November 2023
Absolutely no issues at all!
01 November 2023
Work efficiently carried out. Appreciated courtesy wash.
01 November 2023
Service team always helpful
01 November 2023
helpful and polite staff, sorted the problem
01 November 2023
The whole team are friendly and approachable.
01 November 2023
The service was carried out on time, with video footage of service results
01 November 2023
Great service from Donna.
01 November 2023
They did a good job and my car looked very good the staff are very helpful and willing to help
01 November 2023
The WiFi not working... which it's not great when needing to work.. payment was taken on a bit of paper.. not my finest visit..
01 November 2023
See above
30 October 2023
You'll accomplished what I needed to have done.
30 October 2023
As above.
28 October 2023
See above
28 October 2023
Was sent to waiting area when I arrived to collect my car and forgotten about. Waited an hour to collect car.
28 October 2023
MOT carried out within time frame plus car cleaned
27 October 2023
Great customer service
27 October 2023
For all the above. Basically I felt the work done was satisfactory.
26 October 2023
Check in on time and service completed in the stated 2 hours. Almost another wait for car to be ready for release
25 October 2023
Greeted promptly and kept informed.
25 October 2023
Already answered
24 October 2023
Great service team and staff are excellent
24 October 2023
As above. Have reported it.
24 October 2023
See snobe
23 October 2023
Good, BMW also did their best to get me a discounted price for the additional work, which I appreciated.
23 October 2023
Friendly
23 October 2023
Happy with service provided
23 October 2023
As above. Everything handled politely and professionally.
22 October 2023
All went well.
22 October 2023
As above
22 October 2023
As above
22 October 2023
All work carried out as requested.
22 October 2023
Charlotte was excellent a credit to the group. On top of that all the staff I encountered were professional, courteous, friendly and very helpful.
22 October 2023
As above
22 October 2023
Problem fixed and largely under warranty, keeping costs down. Andrew Macadam was extremely helpful, as always, in getting the problem resolved and is a key reason that we continue to drive a BMW
21 October 2023
Done everything on time
21 October 2023
Great staff and a fantastic facility.
21 October 2023
Excellent customer service
21 October 2023
Very clear explanation of work and timescale.
21 October 2023
with Charlotte Holder at BMW Cheltenham! Her customer service was truly outstanding. Charlotte was knowledgeable, attentive, and went above and beyond to assist m
21 October 2023
Very happy, although given the known fault and description it would have been useful if parts were order before the first vists rather than splitting it over 2 days
21 October 2023
Staff went over and beyond to keep me informed of my repair. Charlotte Holden was especially excellent
20 October 2023
As above
20 October 2023
Fitted me in quickly, unlike some, and did a great job. I like the video
20 October 2023
As above
19 October 2023
Great customer service, seen immediately no delays, always informed and nice clean courtesy car
19 October 2023
the staff are friendly and helpful. The required service is explained clearly and the price given.
18 October 2023
They even managed to fit in a tyre repair on a Friday afternoon
18 October 2023
As usual, Josh Finch looked after me in a very friendly and professional manner.
18 October 2023
Modern building with really helpful staff and innovative touches all over (coffee, heritage cars, etc.).
18 October 2023
Charlotte Holder, the service colleague who dealt with me provided excellent service and follow up. The receptionist greeting clients in the service area was also very helpful, courteous and welcoming.
17 October 2023
Slick and proffesional
17 October 2023
Accommodating and efficient
17 October 2023
previously on all visits car has been cleaned inside and out. This visit it wasn't touched despite being at BMW 2 hours and 20 minutes for an MOT and check.
17 October 2023
Punctual Friendly Supportive
16 October 2023
Very efficient and easy to use process for servicing and repairs
16 October 2023
Because I couldn't be more satisfied with the service I received,
16 October 2023
Always a pleasant experience
16 October 2023
Always helpful from check-in to check-out. I had a remote software issue that I was supposed to be able to install myself, it was corrupted so the vehicle had to go into service for completion. Good job I'm retired..!!
16 October 2023
Service report given verbally over phone not emailed. When shown, printed report in black & white, so a red recommendation not done. Only picked up when home after report eventually emailed. Rang to discuss but not available and didn't return call.
15 October 2023
After inspecting the car, 2 red items were flagged up. When I queried it, I was told that repairs could wait until next MOT in 2024?? Either these items were important to fix or they weren't. Have lost all confidence in BMW over this.
15 October 2023
Service took longer than expected- we were updated on the delays
15 October 2023
Great service from Donna. Very friendly and efficient.
14 October 2023
Yes they are trying but it's just too slow. Taking several weeks to get the car booked in for investigation and rectificación work
14 October 2023
Very friendly staff!!!
14 October 2023
1st class service
14 October 2023
They were very helpful and got me booked in very quickly.
14 October 2023
The booking was easy and I was kept informed. I was comfortable waiting and was able to work easily.
14 October 2023
Polite again no issues
14 October 2023
All problems sorted
14 October 2023
Professional and friendly service, good feedback received and car ready on time (and cleaned too)
12 October 2023
Professional and efficient
12 October 2023
Helpful
12 October 2023
Nice people
12 October 2023
Polite and accommodating and very helpful staff.
12 October 2023
Good friendly and very professional service
12 October 2023
Hurried service this time around and not given answers to concerns.
11 October 2023
Donna was very helpful at sorting a problem with my car. Offering resolution and fixing the problem
11 October 2023
Car in for a brake fluid service and recall on airbag. I was waiting about 6 hours but time flew by as i was served coffee and watched tv had my phone and looked at cars. ??
11 October 2023
Great service and communication
11 October 2023
Picked up the car after major service and very next day i had a warning light about tyre pressure. Seems that in the service tyre pressure not checked. I would have expected it to be for the price of the service
11 October 2023
Always friendly and professional
09 October 2023
Charles went the extra mile to accommodate me, even though he was busy with other customers
09 October 2023
Great communication
09 October 2023
Car is always done well and car is always done to perfection
09 October 2023
A professional and slick operation.
09 October 2023
The experience at the Cheltenham address was as usual a good one.
09 October 2023
Car was in for a recall and was cleaned after to a high standard.
09 October 2023
The car was serviced in a timely manner
08 October 2023
Great, friendly service, free snacks and drinks available. Good quality wifi, with ample space to set up to work from the dealership whilst you wait. Kept well informed throughout, and reasonably priced. There's nothing I'd complain about.
08 October 2023
Okay we were provided with a car whilst our car was fixed however we were pushed to get it back either late in the venting when traffic was bad or very thing in the morning when we had worked all evening. So not a brilliant experience
07 October 2023
Sadly I was disappointed as I was given a quote which I accepted and booked in my vehicle based upon this, only to find the when I arrived with the vehicle the quotation was incorrect and had nearly doubled?
07 October 2023
This reflects the recall rectification that I have received.
07 October 2023
The fault that was notified was not resolved
07 October 2023
because I received everything I expected
06 October 2023
Quite simply, the best dealership I have ever dealt with. Josh Fince in the Service Team provides outstanding customer service.
06 October 2023
Servicing was excellent however, I do have an issue with the digital display
05 October 2023
Excellent communication and a sympathetic handling of the repairs to my vehicle
05 October 2023
The requirement was 1 Upgrade sat nav 2 resolve poor windscreen washer 3 allow for folding mirrors on door lock Despite all your service team efforts this was not achieved, it appears that I need to find 3rd party software Why when it's a function
04 October 2023
I was satisfied with the service manager but felt the lack of support from BMW was unfair.
04 October 2023
Supply issues on Z4 rear brake pads and my busy diary meant the car was away for an unscheduled week....but I was collected from Cheltenham Spa Station when I finally got back there.
04 October 2023
No issues at all
04 October 2023
No issues with most recent visit, service was very good.
04 October 2023
Great service
03 October 2023
The service is very profesional and done correctly
03 October 2023
The ramp was broken so took longer for the MOT - it's not usually like this!
03 October 2023
Andrew McAdam is outstanding and always makes sure that I am up to date with all aspects of the car. He is Cotswold BMW as far as I am concerned
02 October 2023
Donna in the service department was very helpful and really kept me informed of progress, prices and when the car would be ready. Everything I wanted doing was attended to and the car was pristine when it was returned.
02 October 2023
Took rather longer than I hoped to fit tyres: 3 seconds for F1 car, 3 hours for BMW! Disappointing that there was no capacity to carry out oil service at the same time.
02 October 2023
The team are friendly and professional both on calls and in person.
02 October 2023
Had a brake fluid service whilst I waited. Treated very well by all who dealt with me from when I arrived and left. Even the final bill came to a little less than I expected.
02 October 2023
No problems and speedy service.
02 October 2023
6 days to change 2 tyres is appalling but the staff were all helpful and courteous.
02 October 2023
Service has been good. Answered queries when they arose.
02 October 2023
Very pleased with the personal service received. Particular thanks to Mr Oliver Burman the service engineer that dealt with me.
02 October 2023
I gave you this answer because the service was first class from start to finish. I was well received on delivery of my car , well advised as to collection and my car ready on time with a full report.
01 October 2023
Reaction of Ian to MOT software glitch which caused delays in completing the task and handing back the vehicle was great example of customer service
30 September 2023
Jessica was very reassuring and professional
30 September 2023
Excellent service from Brian Dyke our contact at Cotswold BMW
30 September 2023
Car was fixed within promised timeframe
30 September 2023
Happy with the BMW service
30 September 2023
Everything was fine on time and everyone was professional and friendly. The results were discussed thoroughly.
30 September 2023
I was kept informed of progress and was able to work in comfort whilst waiting
30 September 2023
Every time I go to Cotswold Cheltenham, I'm blown away by their service from the moment you walk in. The care & attentiveness of the staff has always been impressive from my experience.
29 September 2023
Very well organised with very pleasant staff
29 September 2023
Everything carried out quickly and efficiently.
29 September 2023
Efficient and good service
29 September 2023
Satisfied.
29 September 2023
Great customer service
29 September 2023
I requested a call back, it didn't materialise!
29 September 2023
Work done in line with quote. Outstanding communicaitoion throughtout and always delightful to collect a clean shiny car at the end.
28 September 2023
Never had any issues here and the staff are always helpful and knowledgeable.
27 September 2023
Work done on time and to price.. very good customer experience all round and actually a very nice place to be.. ambience, cars, coffee bar.. really good atmosphere
27 September 2023
I thought the service was first class
27 September 2023
Automatic check-in worked well, car was dealt with and work completed quickler than expected.
26 September 2023
Completed on time and the service advisor explained everything to me fully
26 September 2023
Booking very easy after timely MOT reminder. Car also valeted.
26 September 2023
Ian Cole was a great help as ever
26 September 2023
no issues with the service which is far better than another German car dealer I have had recent experience with.
26 September 2023
AdBlue was not topped up as part of checks and service Personalised video sent was very generic info video and nothing related to my car service specifically
26 September 2023
Totally professional
26 September 2023
Everything was very good. My only hesitation was that the car smelled quite strongly of the workshop for a good couple of weeks afterwards.
26 September 2023
Easy to book in, fast and efficient as always 10/10
26 September 2023
Everything was fine
26 September 2023
Ian was excellent
25 September 2023
As usual the staff (this time Ian Cox) are polite and helpful.
25 September 2023
The DVLA link had a technical issue causing a delay to the MOT but I was kept up to date.
25 September 2023
Service adviser Charles was very helpful and professional.
25 September 2023
We'll train and happy staff.
25 September 2023
Everything was done that was required plus the vehicle assessment is a good to know.
25 September 2023
Requested service completed as expected/required.
25 September 2023
Easy to book and nice place good coffee!
25 September 2023
Good to wait in relaxed coffee bar while service is completed.
25 September 2023
Service was above and beyond; cleaning the car following recall was unexpected and appreciated
25 September 2023
Booking made and then changed by me with no problem - thank you
25 September 2023
That's because I was completely satisfied.
24 September 2023
i asked for a price for tyres of my chosing from 2 service personel - neither of them got back to me
24 September 2023
Great job and health check,
24 September 2023
Ian is a legend
24 September 2023
Fixed my issue very quickly and provided coffee too!
24 September 2023
Very satisfied
24 September 2023
. There are training issues that need to be addressed and your calls should be listened to, to improve service delivered to the customer. . Listening skills needs to be worked on. . Verbal nods need working on because it is not clear to the customer
24 September 2023
I was kept in the picture how the servicing was proceeding unlike previous visits where only the completion was notified.
23 September 2023
Expensive
23 September 2023
Easy process to book in. Once on site Charlotte looked after both of our cars very well, and was a pleasure to deal with.
22 September 2023
Nice waiting area and very pleased with car state and performance after the check
21 September 2023
Car was serviced + new tyres to timescales, and cleaned and costs were reasonable. Service advisor very helpful.
20 September 2023
Kept me informed and fixed the problem- although it was on the second attempt
20 September 2023
Met expectations no reservations
20 September 2023
All round good experience
20 September 2023
There is nothing I know of that could have improved the experience
19 September 2023
The car passed mot without issue, it also had been washed which was a nice feature
19 September 2023
Efficient service
18 September 2023
Have used Cotswold for servicing for years, always straight forward
18 September 2023
Able to pre register my car, updated throughout the day and a comprehensive summary upon collection.
18 September 2023
Charlotte did not try to defend my allegation that I had not been told the recall examination would require my car to be left at BMW all day. A refreshing acceptance of customer statement.
18 September 2023
Excellent. Helpful & informative. Kept me updating with the car situation. Love the videos. Charlotte is a credit to BMW as well as the helpful staff in reception. Always very attentive. Training must be very thorough
18 September 2023
Friendly and efficient service
18 September 2023
Completely satisfied with arrangements, service & attention
18 September 2023
I was told the car would be ready at 1pm I finally got the keys at 3:30 pm, I just like people to tell me the truth I understand things don't always go according to plan just be honest.
17 September 2023
Car not cleaned thoroughly after service
17 September 2023
Excellent Dealership, fantastic proactive service
17 September 2023
Expert service and reasonable prices.
17 September 2023
I had booked my car in for rear brake pads to be replaced. I think it was Oliver who dealt with me when i dropped my vehicle in on the morning of the 30th September @ 12:15 He duly phoned me later to tell me my car was ready. He was very helpful.
16 September 2023
Great reception, great service, complimentary cleaning, and a great environment in which to work while waiting
16 September 2023
Good overall experience. Particularly liked the video from the service technician showing the health status of my vehicle
16 September 2023
Everything went very smoothly
16 September 2023
Polite staff - car always come back looking new
16 September 2023
Although the vehicle was booked in before 10:00, it was not handed back until 16:30. This I feel is a somewhat lengthy period of time.
16 September 2023
You did a health check at the same time on the 6 September and you said my tyres were fine, but ten days later and less than 100 miles later on my MOT test today they're an advisory on them, so how do you figure that out ? Please get back to me
15 September 2023
Jess was really helpful and explained everything thoroughly
14 September 2023
Very good aside I don't think the work should be chargeable.
14 September 2023
The problem was quickly identified and a plan of action put in place and everything has now been sorted.
14 September 2023
Great service.
14 September 2023
Work completed in timescale
14 September 2023
Extra work was needed to be done and I had another appointment not long after. Donna made sure that all was completed in time and kept me informed as time went by.
13 September 2023
All went smoothly with a great outcome
13 September 2023
The health check video mentioned that one shock absorber was required. The report I received after the service was asking me replace both. You must be consistent.
13 September 2023
The actual service side of things was good and as expected. I was disappointed though not to be made aware that the booking would take all day - it was for an MOT and I booked in early hoping to be out by mid day.
12 September 2023
Very well looked after by Service Advisor Oli Burman. Additional queries were handled in an efficient and knowledgeable manner. Also, reassuring to have a visual check carried out on the vehicle, particularly tyres and brakes.
12 September 2023
Flexibility and arranged for courtesy car when it became clear that the repair was not straightforward due to seizure of parts
12 September 2023
My vehicle was safety recalled. I dropped off at 0900 and it was not ready until 1715 (only workshopped at 1400 (apparently)). Donna was my prime point of contact, but I never met or heard from her. BMW's arrogance was my inconvenience. Not good.
11 September 2023
Outstanding five star service
11 September 2023
Good service and facilities
11 September 2023
I was kept updated at all times on progress.
11 September 2023
Coffee not available on collection as closed
11 September 2023
No problem transaction
11 September 2023
no problems encountered
10 September 2023
The servicing took little bit longer than I was told so I gave 4 star for that.
10 September 2023
Oliver kept me informed every step of the way. I was confident that a good job was done
10 September 2023
All ran smoothly
10 September 2023
Again as before friendly members of staff asked if I was being looked after /seen
10 September 2023
Efficient, friendly and professional
09 September 2023
Did everything
09 September 2023
My car is always collected, serviced, cleaned and returned to me in the agreed times. I always have confidence that I receive the correct advice and recommendations for my car.
08 September 2023
Great job done
01 December 2023
Outstanding dealership. After previously working in the motor trade and working at a brand new Audi dealership, the BMW centre I visited makes other dealerships look poor.