SALES

5.0

SERVICE

4.5

644 ratings and 317 comments received in the last 90 days.

04 February 2025

Sales staff very friendly helping an old man through the technology

03 February 2025

amazing experience and all queries were answered

22 January 2025

Couldn't have gone more smoothly

16 January 2025

The online forms prior to collection made handover very easy. It was great to have the car unveiled before us in the showroom on day of collection which all went very smoothly indeed.

16 January 2025

Excellent customer service, we felt no pressure from the salesperson as he fully understood what we required.

13 January 2025

On the day of the handover, I met with MARUF AHMED, the New Car Manager JOE CHRISTIE and STUART SECULAR, the Retention Executive and all of them gave me a great welcome and added to the great experience I received.

11 January 2025

Joel was excellent throughout the sale, from test drive to going through the process of order to handover he was exceptional. Joel's approach is consistent with the great service received over the last three years by all of the team.

07 January 2025

This is the first time I have purchased a BMW from Cotswold Cheltenham. I was very impressed with them and the person I dealt with ( Owen Young) made the whole purchase process easy. His product knowledge and customer service was very good.

31 December 2024

Always felt welcomed and never pressured.

29 December 2024

Handover was brilliant by George. Had to chase a bit for delivery dates but won't mark down because of this

05 February 2025

Good, car came back clean too. Some waiting around when I picked up. Appears most service staff are gone post 5pm?

04 February 2025

Great service from start to finish

03 February 2025

Very helpful customer service lady

03 February 2025

Phone calls with updates, Sam always takes the time to explain the detail (I'm quite inquisitive and irritating when it comes to questions / understanding the work being done). and Sam went above and beyond

03 February 2025

Can tend to take rather a long time to get works completed When at the previous site, offered collection & return of vehicle. I appreciate the investment in facilities but previous service was more convenient

03 February 2025

Kept me informed about anything that needed doing.

03 February 2025

There is always improvements that can be made.

03 February 2025

On time and no fuss.

02 February 2025

Evie was supportive, knowledgable and very efficient.

02 February 2025

Jess is very knowledgeable and kind. She let me know when my car was ready and even organised a video to be sent over.

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