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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
426 ratings and 244 comments received in the last 90 days.
17 August 2025
I am extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. The entire process was seamless, efficient, and enjoyable, exceeding my expectations in every way.
15 August 2025
The whole experience was brilliant and the car pick up was done in a fantastic way to make me feel really special collecting my new car!!
07 August 2025
The sales people did everything they could to help the smooth delivery! Lovely people especially Maddie. Very pleased.
01 August 2025
The dealership was amazing, a wonderful experience.
16 July 2025
See above but it is an experience worth having. My first visit was for a car for my wife service was great so went back. Great service
13 July 2025
George was helpful and knowledgeable throughout!
08 July 2025
Extremely long waiting time from ordering till delivery. We weren't always kept up to date with progress.
04 July 2025
Zak spent a lot of time making sure everything was just right.
25 June 2025
The vehicle arrived ahead of schedule. It was good to get all of the financial paperwork done online so at the handover we could concentrate on the car itself.
17 June 2025
Excellent updates and comms prior to hand over etc. Wrong mats fitted.
16 June 2025
There wasn't a great deal of information relating to the timing of the delivery of the vehicle (I had to chase) and the salesman kept getting my name wrong in emails
14 June 2025
Really smooth handover of my previous BMW to the new one.
10 June 2025
Staff and reception first class.
05 June 2025
Thank you very much to Toby for his help. I will certainly be returning to him at the end of my contract to figure out another new car.
01 June 2025
A first class experience which you could not fault. Darren Pritchard was amazing from start to finish. Thorough throughout the whole process and kept us updated. Darren was friendly ,knowledgeable and professional from purchase to handover.
30 May 2025
Very smooth process
20 August 2025
Think i've already said enough
20 August 2025
Lewis was great
20 August 2025
Work done as agreed. Car returned clean
19 August 2025
Very satisfied, kept informed at all times, would always bring my car to this dealership.
19 August 2025
I have been using your services for few years and i have always been happy with brilliant customer care you offer Thanks
19 August 2025
Drop-off earlier than my appointment (2 days) was easy, collection arranged to suit me and updates provided whilst the car was on site.
19 August 2025
Excellant service
19 August 2025
As above
18 August 2025
Great customer care
18 August 2025
Every aspect of my dealing with the team has been spot on.
18 August 2025
Perfection
18 August 2025
Very happy with everything from the check in on my arrival, the work done and collecting my car.
18 August 2025
The arrangements satisfied my needs.
17 August 2025
Everyone is happy to go the extra mile.
17 August 2025
I couldn't fault Cotswold Cheltenham in any way, they fulfil on every promise they make and make the journey as frictionless as possible. Tom and Leighton have been amazing all the way through my interactions with the service team.
17 August 2025
Everything was carried out to my satisfaction
17 August 2025
Because I was completely satisfied.
17 August 2025
This time was v good. A helpful man who progressed the service and MOT and kept me informed. A quick handover of a washed and shiny car. Occasionally in past have had to wait quite a long time for handover which is a bit annoying.
16 August 2025
Very expensive oil change
16 August 2025
Brilliant
16 August 2025
.
16 August 2025
Rose was fantastic and kept me informed throughout the process
16 August 2025
Everything was handled properly
15 August 2025
As above
14 August 2025
Very fast
13 August 2025
Professional, excellent customer service & advice.
12 August 2025
Everything completed to a high standard and efficiency.
12 August 2025
My car has been fixed, I was kept updated.
11 August 2025
Problem identified and sorted quickly, courtesy car provided and service while in centre was very good.
11 August 2025
Aftercare has been lacking.
11 August 2025
Had my X5 serviced and was told 2 x suspension arms needed urgent replacement. Had two subsequent appointments cancelled due to unavailability of parts with no explanation of when parts would be available despite asking for an update or whether car w
11 August 2025
Completely satisfied with their service and communication
11 August 2025
Big issue with me having to prove I had the Service package that required me having to borrow a car to drive home to get my original purchase documentation
11 August 2025
Everybody was friendly everybody was helpful and you even clean my car
09 August 2025
courteous and efficient
09 August 2025
Kept me up to date with what was going on
08 August 2025
Good friendly service
08 August 2025
Firstly, the communication around servicing is excellent, Lewis explained things clearly to me and was really accommodating, and the loan car experience was great (although quite dirty inside, not that it bothered me!)
08 August 2025
Poor communication from Harry - telling me everything is fine with my car, despite there being urgent work required on my car. Harry told me that the service manager would call me to rectify this - 8 days later, still no communication.
07 August 2025
Kept informed of what was happening throughout
07 August 2025
No complaints
06 August 2025
Tom was excellent
06 August 2025
A lot of issues with Cotswold and potentially, unnecessary repairs to my vehicle carried out without resolving faults during the first three months of this year. Recently, much improved customer service, since I had a meeting with Anthony Cooper.
05 August 2025
All round very helpful
05 August 2025
I was kept informed of everything going on throughout the day.
05 August 2025
Excellent
04 August 2025
Smooth process, friendly staff
04 August 2025
Great selection of vehicles, new and used, impressive site at Cheltenham, relaxed and no pressure sales. Easy to book a service and collected car on time agreed nice and clean.
04 August 2025
Service carried out without any issues and in timescales discussed, kept up to date throughout
03 August 2025
My service advisor was Lewis Moore,a very helpful,friendly and efficient member of the Cotswold team,Many thanks to him.
03 August 2025
Have answered this question many times.Why would I travel 120 miles if I wasn't happy.
03 August 2025
I was very satisfied with the service, communication and the video of the car getting done. Friendly service advisor in front of house.
02 August 2025
Really pleased with the service I received. My car got fixed with no charge and everything was easy
02 August 2025
Poor technical knowledge, car came back to filthy with bodywork damage Work was not done but charged Items on invoice that were not correct and had to be credited
02 August 2025
Great customer service
01 August 2025
My car was in for a recall Donna Williams handled everything with politeness and with confidence and in a very professional manner. Thanks
01 August 2025
Very satisfied with the service etc
01 August 2025
Brilliant
01 August 2025
Very satisfied.
31 July 2025
Great waiting area, nice to see classic models in showroom
31 July 2025
Fitted me in at short notice so very helpful
30 July 2025
A mix up in communication meant that I was waiting in the showroom a bit longer for the work to be completed.
30 July 2025
As above
30 July 2025
As a customer I was listened too and allowed to find a price match for new tyres which you accepted.
30 July 2025
Donna booked the appointment promptly and arranged for a courtesy car. She explained the process to us and telephoned when the car was ready to collect. James the mechanic sent a video showing the state of the car.
30 July 2025
As above
30 July 2025
On time and as quoted.
30 July 2025
The recall issue was completed.
29 July 2025
Very professional people
28 July 2025
Everything done well and on time
28 July 2025
Good communications and same and previous answer
28 July 2025
Everything was explained fully and no pressure applied to accept extra work.
27 July 2025
If I had been told it would be another 2 hrs when I got the garage I would have booked another visit but I was given to understand it wouldn't be long !!!
27 July 2025
Booking the service was easy and as well as doing the service, they identified an issue I was not aware of.
27 July 2025
Very personable
26 July 2025
Nice staff and a very quick service with a free car wash thrown in.
26 July 2025
Efficient service
22 July 2025
Always good prompt and helpful service and workmanship
21 July 2025
One star less as I asked for a copy of the video inspection of my car but never recieved it
21 July 2025
Reassurance of a high-quality maker service
21 July 2025
Overall a great experience
20 July 2025
As above, a first class customer experience all round. I was kept informed of progress and given expert advice throughout.
20 July 2025
Great service from Tom.
19 July 2025
Everything was handled quickly and efficiently as well as providing a top service
18 July 2025
Service etc fine, customer service and actually doing something very simple outside the box, absolutely useless.
17 July 2025
The issue I had was resolved the same day - on time
17 July 2025
Kit not returned with car! I did not have the opportunity to empty car of stuff.
17 July 2025
Our summer check was completed within the expected timescale and to our complete satisfaction
17 July 2025
Everything completed as promised.
17 July 2025
The car was ready on time and was nice and clean
17 July 2025
As above
16 July 2025
Service from the rep was good. But I'm very certain my car was scratched whilst at Cotswold. I did report it but cannot prove beyond reasonable doubt so said I'd not take it further. I would've expected an acknowledgement of my email though
15 July 2025
Swift service
15 July 2025
Welcoming and pleasant staff
15 July 2025
Good communication by Alice
15 July 2025
Nice people
14 July 2025
No issues
14 July 2025
As above
13 July 2025
Started on time, finished on time, nothing to do. In and out
13 July 2025
The paperwork wasn't filled out correctly on line and I seem still to be showing needing a service on my car and my app
12 July 2025
See reply above
12 July 2025
BMW always do a good job
12 July 2025
There was no one to tell/explain what done and what not done. I still don't know if both recall has been done or not. Someone just charged me money and handover a folder
11 July 2025
Fully satisfied
11 July 2025
I was met by a member of your team who was able deal with my query without issue
11 July 2025
Eager and efficient. Determined to please
11 July 2025
As the owner of a 2017 X3 30d, why am I now made to feel like a second class customer? I feel that much of this poor experience was due to the lack of interest, diligence and customer service skills of the service advisor.
11 July 2025
As above, it was a pleasure to meet Sam and know who my first point of contact is.
11 July 2025
Because of the issues above
10 July 2025
Great service.
09 July 2025
Work was performed as expected. No complaints
09 July 2025
Information provided was helpful and the work was done ahead of schedule.
08 July 2025
The service on the day was great
08 July 2025
Poor communication, car went in for what was meant to be a same day fix and has now been away for 2 and a half weeks. Still unknown why so many further problems have occurred!
08 July 2025
I don't like the vehicle health check. Any wear and tear is portrayed as urgent work. When it clearly is not
08 July 2025
The job was supposed to take two hours. It was completed within that time
08 July 2025
Job completed ahead of time when I mentioned that I was under pressure to get away.
07 July 2025
Booking in and service on the day was excellent
07 July 2025
Kept me informed of the progress of the service and repairs
07 July 2025
Great team, fantastic facilities!
07 July 2025
Good service
07 July 2025
Always do a good and thorough job
07 July 2025
I could work from the cafe whilst I waited
07 July 2025
Great service from all staff and excellent facilities on site
07 July 2025
Always fantastic
07 July 2025
BMW Cotswold were fantastic - their professionalism, helpfulness and customer service have restored my faith in the BMW brand. Cotswold will be my new dealer of choice.
06 July 2025
See above.
06 July 2025
okay, they hound you about 500 time with phonecall to confirm something you have already confirmed.
06 July 2025
Good service
05 July 2025
Service levels from Evie and Sam were fantastic
05 July 2025
See above details
04 July 2025
Waited for 3 hours should of been 2
04 July 2025
Reason above
04 July 2025
As above
04 July 2025
Quick and professional
02 July 2025
All good
02 July 2025
See above
01 July 2025
Everyone was helpful, friendly and competent and the car was ready on time
01 July 2025
The guys sorted the problem
01 July 2025
Efficient and well taken care of.
30 June 2025
Overall it was a good service, polite staff and seen to promptly. However I had specifically called up and asked for my hire car to be a BMW and was unfortunately given a mini countryman. I would have expected a like for like or similar car to mine.
30 June 2025
The service was carried out while I waited and the car was ready earlier than expected.
30 June 2025
No issues and enjoyed the show room and the coffee bar
26 June 2025
Great customer service and everything explained simply
26 June 2025
High technical standards presented through person to person service-advisor interface, and the via-internet survey films.
26 June 2025
Perfect
24 June 2025
Polite and friendly treatment
24 June 2025
Helpful staff from start to finish
24 June 2025
All done as expected
24 June 2025
Very clear explanation of issues and cost
24 June 2025
Tom is a credit o your company.
23 June 2025
Easy, quick, well explained and v pkeasant
23 June 2025
I think there may be several training needs, see above.
22 June 2025
Great service, slightly expensive diagnostic price
22 June 2025
Very good service i like that
22 June 2025
The car went in for a regular MOT, no issues at all. The service staff stayed later than usual on a Friday afternoon to make sure I could collect the car for the weekend, very much appreciated.
22 June 2025
No outstanding issues
22 June 2025
Job done to time schedule and all good
21 June 2025
Looked after very well
21 June 2025
Good experience
21 June 2025
I did expect better from an MOT tester as a 3 year old car why would it be missing a buckle?
21 June 2025
Great team providing excellent service from the moment the car is dropped off to the point it's picked up. I was late due to work commitments but the team stayed behind almost until 6 on a Friday to make sure I could have my car back for the weekend!
20 June 2025
Still not fixed the problem and still dont kno when it will be as nobody has got back to me.
18 June 2025
The receptionist and the people who provide coffee/tea etc are warm and welcoming. I needed a new battery for my key. The individual who served me at the Parts desk could hardly manage a smile and I was a nuisance to him. Customer care is needed!!!
16 June 2025
It was as expected
16 June 2025
small issues sorted while I waited
16 June 2025
Donna phoned the day before to ensure that I was happy with the date and time. On the day I was well received and she went through the work needed and gave me the price. The car was ready by the time I required it and the carwash was a bonus.
16 June 2025
As above
15 June 2025
Friendly, excellent service and completely helpful , booking time and date always to suit me and my needs
15 June 2025
They got my car through its MOT with little fuss
15 June 2025
No communication all day. The vehicle report was sent after I'd chased 3 times for an update and after the work was completed. I was told by the service rep that the fault had 'hopefully' been fixed (it hasn't) and 'fingers crossed' it would be ok
15 June 2025
4 stars. Not 5 for reasons above.
15 June 2025
BMW at its best!
15 June 2025
As above. Also facilities are 5 star.
15 June 2025
Disappointed with the car wash qnd screen wash
15 June 2025
Got my car MOT'd in the morning
14 June 2025
Dealt with quickly and efficiently
13 June 2025
Video clarity was not best, couldn't understand some aspects of vehicle review.
12 June 2025
Did not have to wait to long car came back like a new one
12 June 2025
See above. The only disappointing thing was that you had no white screw covers to replace the ones on my front numberplate, which had cracked and one had fallen off. I found it very strange that a garage of your size did not have these in stock.
12 June 2025
I would like to be kept up to date via in person, text message or via my BMW App when I sat waiting in your Dealership
11 June 2025
As above
11 June 2025
Very good
10 June 2025
It was lovely to deal with Harry, he was approachable and gave thorough answers to my questions. I appreciated the call regarding the service on the day before so it was good to know who I would be dealing with on the day of the service.
10 June 2025
Tom the service advisor as always very helpful making sure everything goes smoothly keeping me updated with the progress
10 June 2025
As above
09 June 2025
Drop off was fine, but pick up not so good. car was ready several hours before I was notified and service agent was not available when I arrived.
09 June 2025
See above
09 June 2025
As above.
08 June 2025
If all the faults with the vehicle before handover, I wouldn't have wasted my time and money bringin the car back I believe a record number of cars had been sold which has reflected in the poor service and quality you would expect to receive
08 June 2025
.
08 June 2025
The reason the vehicle was in the work shop is because I was experiencing the car's timing was out so it was idling very bad but the technicians couldn't find a fault but I did say what it could be but I had no feed back on that suggestion at all
08 June 2025
As above
08 June 2025
Car serviced fine and on time for collection. Car clean is a bonus
07 June 2025
Took a long time considering you advertise an express service. Sat in waiting area from 0945 to 12.45 hrs. As a dealership I believe your standards have dropped off and not as they were from from personal experiences since the new dealership opened.
07 June 2025
Everything was perfect as usual . We would not use anywhere else.
06 June 2025
When you get to my age of 80 you need everything to be simple to organise
06 June 2025
Great customer experience
04 June 2025
As above
04 June 2025
Excellent communication throughout the servicing and MOT of my vehicle.
04 June 2025
The level of personal service regarding how you are welcomed, supported and communicated / interacted with is really good.
04 June 2025
Chris was great , but in fact the whole team from reception onwards were very helpful, including Paul.
04 June 2025
Overall excellent, but I had to wait for over 30 minutes after being told that the car was ready before price of advisory work was available
03 June 2025
Excellent throughout
03 June 2025
As above.
03 June 2025
Thoroughly satisfied with the complete experience
02 June 2025
The service was completed in the time allotted. The free car wash is very welcome as is the tyre pressure check and windscreen wash. The waiting facilities are excellent.
02 June 2025
It's a pleasure taking the car there
02 June 2025
Explained everything to me
02 June 2025
Everything done quickly and properly
02 June 2025
Car serviced in the timelines promised and kept appraised via video review of progress. Costs have signficantly increased since my last service and do not appear justified.
01 June 2025
As above
01 June 2025
As previously answered
01 June 2025
All staff very pleasant
01 June 2025
Have used Cotswold BMW for a number of years and cars. Always get a friendly and professional service
31 May 2025
The work was not carried out as anticipated.
31 May 2025
Rose was very good but everything else was way way below what I have received in the past. This along with my previous experience after a service makes me wonder.
31 May 2025
Donna was easy to deal with and kept me informed of the progress.
31 May 2025
See above.
30 May 2025
All works completed. I'm sure I asked whether my windscreen wipers needed attention- don't think it was addressed
30 May 2025
Lovely premises nice staff
30 May 2025
Great service but warning light back on so car has to go back in again. Don't know if this is a Cotswold issue or BMW.
29 May 2025
Professional at all times.
29 May 2025
Service completed as expected.
29 May 2025
works carried out and kept up to date
29 May 2025
I was very well looked after by Alice and Donna
27 May 2025
Spent £150, but doesn't seem to have sorted reported problems satisfactorily, also asked for a for the free complementary valet to be done which was forgotten
17 August 2025
Personal service from Mark was excellent.