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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
558 ratings and 294 comments received in the last 90 days.
01 June 2025
A first class experience which you could not fault. Darren Pritchard was amazing from start to finish. Thorough throughout the whole process and kept us updated. Darren was friendly ,knowledgeable and professional from purchase to handover.
30 May 2025
Very smooth process
25 May 2025
Very satisfied. Maddie followed up a couple of days later with a telephone call asking me if everything was ok. A minor issue regarding the linking of my iphone to car is effectively ongoing & down to me. Maddie has offered further help if required.
22 May 2025
Great experience (even my mother mentioned how helpful Mark was) when I picked it up
12 May 2025
Everything ran smoothly
08 May 2025
As above
07 May 2025
Darren was prompt and efficient throughout the sale/ handover procedure.
06 May 2025
Great service lovely showroom
30 April 2025
Helpful and attentive staff / sales team Fantastic dealership site
30 April 2025
Great service and support from Owen Young.
21 April 2025
Great experience. Very responsive and helpful. Provided good advice throughout the process.
16 April 2025
Mark was helpful from the moment i sat in the aubergine car. I never felt under pressure to purchase a car.
15 April 2025
Very efficient, courteous and friendly service throughout the whole process from test drive to taking delivery of the new car.
15 April 2025
Toby gave us lots of support, from letting me start by driving around the carpark when I had a test drive, to helping with the technology challenges we faced. He spent time explaining the car's features and the packages available.
12 April 2025
Perfect, other than half a tank of fuel in a £98k car order !
12 April 2025
Again. Nothing was too much to ask. All the paperwork was fully explained and it was like dealing with a friend instead of a 'stuffy' salesperson.
09 April 2025
Toby Eliott has been very professional throughout the whole process. There was a long wait between order and delivery - he kept me informed and helped make sure my car was delivered before the April VED tax rise.
08 April 2025
Nothing was too much trouble
07 April 2025
Damon was very professional and patient
07 April 2025
The process was efficient and well conducted - though the mass of paperwork (much of it electronic) was daunting and seemed, sometimes, to be duplicative
07 April 2025
excellent communication from start to finish
07 April 2025
Kept Informed throughout the whole process and made to feel welcome and a valued customer
06 April 2025
Everybody was very friendly and welcoming especially Rosie that recommended this garage. Thank you Rosie.
06 April 2025
Cotswold BMW were extremely helpful , knowledgeable and caring . Mark Minns dealt with us throughout and he was outstanding.
05 April 2025
Exceptional Customer with everyone who we came into contact with.
05 April 2025
How can be so simple to buy such an amazing car. The way how Wayne and BMW Celtenham Team treated us with alot of respect and trust and gave us total transparency.
01 April 2025
Great service and not pushy.
31 March 2025
Joel was always available to any my many queries
30 March 2025
Great communication and service
30 March 2025
Nothing too much issue.. No question too difficult and exceptionally easy to negotiate/agree deal(s)
30 March 2025
All went perfectly. Very pleased with the sales service provided.
29 March 2025
everybody helpful
28 March 2025
A nice touch having a cover withdrawn from the vehicle. Mercedes and Audi did this simple but lovely thank you, where as BMW didn't and that and other problems made me go to Cotswold Cheltenham and what a fabulous difference.
27 March 2025
Great service, polite, friendly, knowledgeable and kept me informed of when my car had arrived in the UK and of my collection date. Took time and trouble to explain the car.
26 March 2025
Mark Minns was great and really helpful and it was a pleasure to do business with him.
25 March 2025
Kept informed of the order all the way after sound help
24 March 2025
Toby went out of his way to organise a test drive when I was unable to get into the showroom, as well as sending a video of the car. Also, he came in on his day off to hand over the car. This was all very much appreciated.
14 March 2025
Sourced and delivered my car very quickly.
08 June 2025
If all the faults with the vehicle before handover, I wouldn't have wasted my time and money bringin the car back I believe a record number of cars had been sold which has reflected in the poor service and quality you would expect to receive
08 June 2025
The reason the vehicle was in the work shop is because I was experiencing the car's timing was out so it was idling very bad but the technicians couldn't find a fault but I did say what it could be but I had no feed back on that suggestion at all
08 June 2025
Car serviced fine and on time for collection. Car clean is a bonus
08 June 2025
As above
08 June 2025
.
07 June 2025
Took a long time considering you advertise an express service. Sat in waiting area from 0945 to 12.45 hrs. As a dealership I believe your standards have dropped off and not as they were from from personal experiences since the new dealership opened.
07 June 2025
Everything was perfect as usual . We would not use anywhere else.
06 June 2025
Great customer experience
06 June 2025
When you get to my age of 80 you need everything to be simple to organise
04 June 2025
Excellent communication throughout the servicing and MOT of my vehicle.
04 June 2025
Overall excellent, but I had to wait for over 30 minutes after being told that the car was ready before price of advisory work was available
04 June 2025
Chris was great , but in fact the whole team from reception onwards were very helpful, including Paul.
04 June 2025
The level of personal service regarding how you are welcomed, supported and communicated / interacted with is really good.
04 June 2025
As above
03 June 2025
Excellent throughout
03 June 2025
Thoroughly satisfied with the complete experience
02 June 2025
Everything done quickly and properly
02 June 2025
Explained everything to me
02 June 2025
The service was completed in the time allotted. The free car wash is very welcome as is the tyre pressure check and windscreen wash. The waiting facilities are excellent.
02 June 2025
Car serviced in the timelines promised and kept appraised via video review of progress. Costs have signficantly increased since my last service and do not appear justified.
02 June 2025
It's a pleasure taking the car there
01 June 2025
As above
01 June 2025
As previously answered
01 June 2025
All staff very pleasant
01 June 2025
Have used Cotswold BMW for a number of years and cars. Always get a friendly and professional service
31 May 2025
See above.
31 May 2025
Donna was easy to deal with and kept me informed of the progress.
31 May 2025
Rose was very good but everything else was way way below what I have received in the past. This along with my previous experience after a service makes me wonder.
31 May 2025
The work was not carried out as anticipated.
30 May 2025
Lovely premises nice staff
30 May 2025
All works completed. I'm sure I asked whether my windscreen wipers needed attention- don't think it was addressed
30 May 2025
Great service but warning light back on so car has to go back in again. Don't know if this is a Cotswold issue or BMW.
29 May 2025
Service completed as expected.
29 May 2025
Professional at all times.
29 May 2025
works carried out and kept up to date
29 May 2025
I was very well looked after by Alice and Donna
27 May 2025
Spent £150, but doesn't seem to have sorted reported problems satisfactorily, also asked for a for the free complementary valet to be done which was forgotten
26 May 2025
Kept informed of progress and car ready as promised.
26 May 2025
Sophie was excellent.
25 May 2025
Efficient booking in and service completed quickly.
25 May 2025
Work all done and recommended work agreed
25 May 2025
Good communication, you did what was agreed on time
25 May 2025
Did the diagnostic Then heard nothing about booking it in to get fixed
25 May 2025
Please see above
24 May 2025
All good
24 May 2025
Well informed and the whole experience was excellent
23 May 2025
Prompt call pick up, clear courteous accurate communication
21 May 2025
Quick response
21 May 2025
No problems although some delay in the car wash
20 May 2025
Polite and efficient service
19 May 2025
Donna was brilliant- again. I have to say I was really pleased to see she was taking care of our car / us at our last visit based on our previous experience.
19 May 2025
Most queries answered but not all. I had a rubber grommet I found loose under the bonnet after the last service and left it in the car to be identified / where it may have come from but they didn't let me know. I just hope its not important!
19 May 2025
Excellent service and good communication. Staff very helpful. would give 5 stars but on opening the boot I was disappointed to see a cosmetic cover not fitted and the under boot storage open. I have refitted the item but some fixings are missing.
18 May 2025
.
18 May 2025
Satisfied
17 May 2025
Friendly staff, who take note of any concerns or requests i have regarding my car, works carried out in a timely manner, kept updated throughout & bonus video from Technician..Thank you. Only use Cotswold Cheltenham BMW
16 May 2025
I was left confused by the experience. I was quoted £321.10 to change rear brake pads. During the service I was told that brake fluid could do with changing. Extra £180+ charge which I said no to. My final bill was £247.90. What???
16 May 2025
All done in the time suggested time and received a few freebies in the process.
15 May 2025
My bmw was broken and I was unable to fund having the repair done but I was treated so well by a professional called Sam and even though I was unable to fund the repair he treated me so well and helped as much as he could possibly do
14 May 2025
Professional service
13 May 2025
Rose was extremely proactive and helpful.
13 May 2025
Again costs are more than other similar providers
12 May 2025
Service was very good and as a recall it was free. So all okay
12 May 2025
I had to come back a second time because the service light hadn't been reset, for how much money I pay for the car and the service it's frustrating something so small can happen
12 May 2025
Two scratches in close proximity, boot lid. I hand wash my car regulary and would have noticed. TBH much too small to warrant bodyshop repair. Will try to abrade broken paint then deal with myself if I can obtain a Mineral White touch up stick.
12 May 2025
Tom sorted out the mechanical issues, calling and checking with me at each stage. Donna took care of the cost behind the scenes, looking after me as a customer, with no fuss or bother. Always love the complimentary clean too!
12 May 2025
Excellent level of service from initial query upto the point of replacing a particular part. My car should have been in for 1 night but turned into 3. Part didn't turn up as expected then incorrect part sent. Not impressed.
11 May 2025
Great service from all involved.
11 May 2025
Limited courtesy car availability. High costs.
07 May 2025
Car was there 4 days short of a month,in that time I had to hire a car to get to work,no courtesy car was offered
07 May 2025
As above
07 May 2025
Everything went smoothly
07 May 2025
The staff were very helpful and efficient
06 May 2025
Didn't get a satisfactory answer to my question.
06 May 2025
Excellent service
06 May 2025
excellent service
06 May 2025
It had completely put me off ever buying another BMW and I have only ever had bmw/mini it's a shame I am not the only person who has recently experienced this too. I have since taken my car to a garage and been advised different.
06 May 2025
I had a ace 3 pro fitted and all i had was a card left in the centre console with a QR code on how to use it. After downloading i still dont really know how to use it. Quite disappointing for £665!
05 May 2025
As above.
05 May 2025
It seems self service check in is the only option these days = no chance to raise questions (both ways)
05 May 2025
It's very easy, trustworthy and is good for peace of mind. I like that I can work while waiting for my car.
05 May 2025
Very good I have no comment on how the service could be improved.
05 May 2025
the staff give their time & help when needed to explain options and tech. details
05 May 2025
See above comments
05 May 2025
Great service and great on-site cafe.
05 May 2025
Always good and efficient
05 May 2025
Work completed in agreed timescale to standard expected
04 May 2025
The appointment to have the engineers do the needed work on my car was easily arranged and carried out to my satisfaction.
04 May 2025
Professional and good communication however, there seemed to be an issue on arrival, that being a courtesy car not being available. The service advisor sorted the issue in no time and provided a Mini which was a suprise but pleasant for a few hours.
04 May 2025
I was well informed and sent a video of the health inspection.
04 May 2025
Service good but much longer than predicted
03 May 2025
Good service from start to finish
02 May 2025
Work carried out quickly and efficiently
02 May 2025
Always feel that I and my car have been looked after. 'While you wait' is a very realistic option as there is a comfortable customer lounge with WiFi and coffee etc. It also gives you time to have a look at some cars new and classic.
30 April 2025
Completely satisfied due to the attention given by the service adviser Ms Donna Williams. Not only was she both courteous and professional she kept me fully informed as to progress with the rectification to the vehicle.
30 April 2025
perfect. Donna Williams is a great service adviser.
30 April 2025
As above
29 April 2025
Job completed on time, problem fixed, everything working properly.
29 April 2025
Donna was amazing and very helpful. Brought car in for MOT, which it failed, then huge bill (nearly 2k) to start with which was really upsetting and a huge shock. Donna was patient, kind and understanding. Only knocked one star off for the price.
28 April 2025
Always BMW!
28 April 2025
As expected
28 April 2025
Again couldn't do enough, fitted me in at short notice as I had to replace tyre and had no locking nut amazing service.
28 April 2025
It is very good. The only reason for not giving five is that I am now too old to 'borrow' a car while the work is done
28 April 2025
Perfect at every stage.
27 April 2025
Always efficient and great staff
27 April 2025
Experience all good
27 April 2025
Excellent service
27 April 2025
Very accommodating and pleasant staff.
27 April 2025
I wasn't given the Vehicle Check Sheet with the paperwork. I rang next day and left my email, but no one got back to me.
26 April 2025
Joe was stun
25 April 2025
As above I didn't have an issue with car yet now I do after a recall
25 April 2025
See above
24 April 2025
Work done to expected standard and tome schedule
24 April 2025
Job completed on time and as described
23 April 2025
Great service but last time I got a video report and text message reminders before the day. These were all missing this time
23 April 2025
very good service however they could do with improving on the time it takes to book in ( too long in my opinion) this is the only issue though
23 April 2025
Hassel free
23 April 2025
They managed to fit in getting my rear brake replaced whilst I waited which was on top of the brake fluid service my car was in for.
23 April 2025
My expectations were completely matched. The recall was carried out as was the vehicles MOT test.
23 April 2025
Given full appraisal during service
22 April 2025
Great team
22 April 2025
Great service from the Cheltenham team polite and friendly
21 April 2025
Cotswold BMW delightfully offered me a free car wash when I went to have my windscreen replaced. It did not happen! For everything else , thank you BMW. Thank you especially for repairing my car at short notice. Special thanks to Rose the Receptionis
21 April 2025
Really felt that service mattered
21 April 2025
Job done
21 April 2025
Prompt, efficient, polite
21 April 2025
No problems or unexpected costs.
20 April 2025
Your fault diagnostic service is not fit for purpose - we were to be charged for both an imprecise diagnosis and the numerous repairs (x 3) - we decided against the third repair because your quote was 7 x the price we were charged elsewhere.
19 April 2025
Fully satisfied with the service received. A particular thank you to Ellie, the Service Advisor who could not have been more helpful on both my recent visits. I hardly need add that I will continue to be a regular customer at Cotswold Cheltenham.
19 April 2025
Kept up to date with progress on vehicle cost known upfront and really great communication.
19 April 2025
Your customer service is always excellent. My car was booked in until 5:30 but I needed to leave earlier and you arranged this for me.
19 April 2025
Everything from booking through to service was 5 star unfortunates was a problem with the payment machine and payment was taken twice I have called twice and had no one return my call to rectify this
18 April 2025
No problems!
18 April 2025
Easy to sort
17 April 2025
As I previously expalainex it was lack of communication
17 April 2025
Incompetency ! I am scoring 0 for the visit
17 April 2025
Self explanatory!
16 April 2025
Well done Stuart although luckily nail hadn't punctured the tyre you weren't to know that
16 April 2025
Nice staff
16 April 2025
Donna was great
16 April 2025
Good communication
16 April 2025
Removed tracker and did not replace it after the service. I had to go to the desk to find out what was taking so long and the paperwork was on the desk and service completed.
16 April 2025
Dealt with efficiently
15 April 2025
Sam was very professional
15 April 2025
Would like to have been explained what was in paperwork and called back as explained I would be.
14 April 2025
All my concerns were dealt with with in an extremely sympathetic way.
14 April 2025
i was kept up to date all day, only slight annoyance in that I wasn't made aware at the time of booking that i needed the full service (spark plugs changed) this was added on the day with the added cost
14 April 2025
Best dealership in Cheltenham .
13 April 2025
The person I had the opportunity to speak with seemed poorly informed about which parts were supposed to be replaced and whether the work would actually be carried out. Although they scheduled an appointment for me on14th,I haven't confirmation.
13 April 2025
My first and best service centre experience.
13 April 2025
I booked a waiting appointment. Reception was very friendly and efficient. MOT and service very efficient.
13 April 2025
Service completed on time.and good contact by Donna ( customer service Representative ). Donna was cheerful, friendly, efficient and professional making check in and updates a breeze
13 April 2025
Car was taken in by myself to BMW for a routine BMW scheduled morning service (9:30 to 11:00), as nominated and scheduled by BMW. Nothing happened until the afternoon of Day 2. Car available at the end of Day 2 afternoon.
12 April 2025
Extremely happy with the level of service given.
12 April 2025
Couldn't fix car on same day due to part needed, even though they knew why it was going in. Had to leave vehicle overnight with no courtesy car
12 April 2025
Very satified with cotswold bmw service they went above and beyond my expectations.
12 April 2025
Excellent work
12 April 2025
Service was completed earlier than anticipated. Free coffee.
11 April 2025
Process worked well from call back when initially trying to book, online check in, dropping off the car, video update & notification that service completed
09 April 2025
They did what they said they would do, when they said they would do it. What more do you want.
08 April 2025
Efficient
08 April 2025
Waiting for call back re sos error and engine fault light
08 April 2025
Every fault on thee car was completed
07 April 2025
Very pleased with everything
07 April 2025
Chris was the perfect guide
07 April 2025
As stated in Q1 response. Car issue not resolved (suspected software issue) but it turns out thus is a hardware issue on the head unit but I have been offered support to resolve this.
06 April 2025
Was surprised NOT to get video health check of car prior to servicing- I noticed a bulge in near side front tyre - after service but nothing mentioned to me
06 April 2025
I requested a price for a service inclusive package, promptly responded and I took out the package. However BMW need to look at the price for EV servicing. Once I have done the initial 2 year services, I will be looking at alternative specialists.
06 April 2025
The service was carried out in the proposed time. The service adviser went through the report and answered my queries. I also had a small query and she went out of her way to obtain the answer.
05 April 2025
Easy process from start to finish kept up to date by Alice throughout
04 April 2025
Was well looked after
04 April 2025
See above. Don't ask when we want the car back then ignore it.
04 April 2025
No problems encountered
04 April 2025
Trouble free at every turn.
04 April 2025
See above
03 April 2025
Service accommodated all unplanned requirements and kept me informed - outstanding performance from the team.
03 April 2025
Brian Dyke handled the whole buy/sell procedure in such a friendly and professional way. We have dealt with Brian before and have always been impressed.
02 April 2025
Everything went smoothly, no issues at all. Also, received some free gifts which was lovely.
01 April 2025
collection time was not kept. when collecting and ready to pay, kept waiting by Service Dept for over 20 mins with no explanation
01 April 2025
Initially there was some disappointment following a routine service where an oil leak was identified but not highlighted by the technician to me however, the remedial work which followed was faultless thanks to the service advisor Chris Bloomfield
01 April 2025
As above
01 April 2025
Alice was really helpful which is a pleasant change for Cotswold.
01 April 2025
Completed work before estimated time so generally good.
01 April 2025
Ellie / Sam/ Donna . v good, technision on the drive to locate the issue excrllent.
31 March 2025
Not 5 stars this time. Although I have no complaints, I was disappointed that my car had not been washed as arranged.
31 March 2025
Done one time
31 March 2025
Prompt service & good customer service
30 March 2025
The problem I had was sorted without any fuss.
30 March 2025
The quality of job is very good with the great costumer service.
30 March 2025
The service that I have received from Cotswold Cheltenham has always been outstanding. The staff are polite, amiable and always willing to offer advice and guidance on any relevant topics.
30 March 2025
The correct price supported by sound evidence and clearly set out
30 March 2025
Super easy, great price, very professional
30 March 2025
Excellent from start to finish
30 March 2025
Overall the experience was professional and reasonably efficient. A small point was that I was called to say the car was ready but it wasn't. The bigger point is why do I have to pay over £400 for a running in service after only1000 miles-ridiculous!
30 March 2025
Excellent service as always.
29 March 2025
Efficient and informative.
28 March 2025
The MOT was done efficiently
27 March 2025
Exceed my expectations and proactive at giving updates.
27 March 2025
Pretty good service when I spoke to staff. Bit of waiting around on arrival.
27 March 2025
A personal and pragmatic solution was found with a smile too! Can't asks for better
27 March 2025
Perfect, exactly what i wanted.
26 March 2025
Booking my car in was quick and easy and I was able to enjoy free coffee whilst I waited. It was returned to me in a timely manner and was all nice and clean too. They did a health check of the car and reported it in excellent all round condition.
26 March 2025
Due to my car having wet oil on the front passenger seat, this makes you think what else could be neglected or overlooked
25 March 2025
The staff were fantastic. They were able to quickly sort out the car and help me void any headaches in a very busy week.
25 March 2025
No fuss fast and efficient
25 March 2025
Had to cancel appointment and they managed to squeeze me in at last minute.
24 March 2025
I was very dissatisfied. I received no notification that my car was ready for collection and the following day I only got an update after 3 phone calls in morning and afternoon. Very poor service.
24 March 2025
Good service. Very friendly and accommodating
24 March 2025
My visits are always a pleasure,Cotswold first, I travel from Bristol too.
24 March 2025
Very professional and friendly staff, no issues of any kind. Very pleasant waiting area. Offered car wash which was highly appreciated (as I have really busy life, this was really helpful).
23 March 2025
Awful service, still don't know what's going on
23 March 2025
Could improve telephone service
23 March 2025
There is always room for improvement
23 March 2025
Very professional and superb facilities whilst waiting for service to be undertaken
23 March 2025
Advice on extra work not needed at this time.
22 March 2025
Service seems to be slipping at cheltenham
22 March 2025
The engineers were able to resolve the issue with my vehicle and an MOT was issued.
22 March 2025
All service and MOT items completed satisfactorily.
22 March 2025
details explanation before and after service
22 March 2025
As above
22 March 2025
The valet was only external when it used to be both out and inside the car?
22 March 2025
no complaints
21 March 2025
See above
21 March 2025
Was excellent
21 March 2025
Very efficient
21 March 2025
The installation was swift and I was booked in in a timely fashion. My only complaint is that for some reason when the airbag was removed and refitted it has left a mark in the leather
21 March 2025
Good customer service. And they cleaned the car well.
20 March 2025
Cotswold fitted my car in for a service and did it within the time they said
20 March 2025
You carried out the work as agreed. But you can do better at clarifying your criteria for suggesting a tyre replacement. Was that really an advisory note? Shouldn't you suggest an approximate mileage left for the tyres given the depth of the thread?
20 March 2025
As above.
19 March 2025
very helpful at explaining problems with my 16 year old car
19 March 2025
Job done in a timely manner
19 March 2025
It's amazing in there
19 March 2025
Service completed on time and within the budget set
19 March 2025
Every one was very helpful but I never received a phone call to say the car was ready due to the service dept being overloaded and the main reception never answered when I rang twice.
18 March 2025
Politeness
18 March 2025
Good selection of vehicles, with a good selection of engines. Professional approach to customers
17 March 2025
Good service and welcoming environment, good communication. the service colleague was very good.
17 March 2025
It was quite hard to get through on the phone as the lines were busy and it took about 3-4 days
17 March 2025
They seem to have sorted the problem that the vehicle was initially in for. But came out with another fault on the electric/computer system!!!!
16 March 2025
I called, no answer. I sent an email no reply. After a while, I drove to the store to find agent at their desks on their mobiles not dealing with customers, not busy but still no one to answer the phone when I called.
16 March 2025
Work completed without fuss and on time
16 March 2025
Cost, and even booking 3 weeks ahead, BMW couldn't provide a courtesy car.
16 March 2025
Very happy with the service
16 March 2025
All done well and on time by the Service Team
15 March 2025
Well the car went in for a service and a recall, I am happy about the service but I have nothing to say the recall was dealt with.
15 March 2025
Tyres fitted with no wheel damage and car runs well.
15 March 2025
The car was serviced & had an mot within the quoted time frame. It was also washed. I received a video detailing the work & a phone call updating Its progress & to tell me it was ready for collection. A positive experience.
15 March 2025
Great level of contact from original booking through to collection.
15 March 2025
I couldn't say that the entire experience was 5 star worthy due to my comments below.
15 March 2025
Love the video and commentary of the check up
15 March 2025
Donna, the lady who looked after my service was excellent. Highly professional, attentive with good communication skills. She kept me informed on progress throughout the whole processs. Excellent.
14 March 2025
Very satisfied, staff are very helpful and the facilities for the customer is excellent.
14 March 2025
Can't fault the staff or workmanship. - only small issue I had asked for the car not to be washed post its service, it was noted on the paperwork - as I am concerned about swirl marks in the washing process - the car came back washed
14 March 2025
As above. Generally great, just the niggle over follow up.
05 June 2025
Thank you very much to Toby for his help. I will certainly be returning to him at the end of my contract to figure out another new car.