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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
529 ratings and 300 comments received in the last 90 days.
03 October 2025
Exactly as i responded to question 1. Damon is EXCELLENT from start to finish. Nothing is too much trouble, he is thorough and clear with everything and ensures the whole experience runs smoothly and is more exciting and enjoyable as you could wish.
23 September 2025
I have always felt that Cotswold BMW, have given excellent service throughout all my dealings with them. This was my third car purchase from them, (my first new) and every time i have felt welcomed.
23 September 2025
Joe and Ebony a pleasure to deal with, made to feel welcome, handover went well and everything explained...with patience.
20 September 2025
From initial enquiry to taking delivery of new car just 4 days later, Maruf was keen to assist and finalise the purchase. A phone call about an X1 in stock made Sat am as an tentative enquiry - private reg trans and collected on Weds!
17 September 2025
Great relationship with Toby Elliott over the years, he's helped me out with demo cars etc and been patient as I've gone through my decision making process.
12 September 2025
Nice touches like the car had a ribbon on it and a bottle of bubbles
10 September 2025
Great customer service
10 September 2025
Offered a car and deal that suited me. Again. That's why I keep coming back
09 September 2025
Because the lady who helped us with the purchase was super in all departments thanks Maddie
09 September 2025
Great Premises, Staff polite
06 September 2025
Always a pleasurable experience, the personnel, the centre itself and of course the great coffee
04 September 2025
Everything went smoothly and according to plan. Tony was a gentleman throughout.
22 August 2025
Nothing was too much trouble for Maruf and he took any stress out of buying a car.
21 August 2025
Overall everyone whom we dealt with at our BMW Centre was very helpful.
17 August 2025
I am extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. The entire process was seamless, efficient, and enjoyable, exceeding my expectations in every way.
17 August 2025
Personal service from Mark was excellent.
15 August 2025
The whole experience was brilliant and the car pick up was done in a fantastic way to make me feel really special collecting my new car!!
07 August 2025
The sales people did everything they could to help the smooth delivery! Lovely people especially Maddie. Very pleased.
01 August 2025
The dealership was amazing, a wonderful experience.
16 July 2025
See above but it is an experience worth having. My first visit was for a car for my wife service was great so went back. Great service
13 July 2025
George was helpful and knowledgeable throughout!
05 October 2025
Good service
05 October 2025
Service rep made contact with me prior and informed me of an offer which was very helpful and informative
05 October 2025
Very efficient service provided
04 October 2025
I was told the work would be covered under warranty.
04 October 2025
1st class service and great cafe
04 October 2025
The staff were friendly and professional. The service was delivered on-time. The centre is a palace to all things BMW, and a great space to spend time and work quietly whilst waiting.
03 October 2025
It's a good experience, but it's important to know that the dealership is somewhat busy which can be frustrating when appointment times are missed
03 October 2025
Excellent, very easy to book via phone or web.. However prices did differ which is confusing. Donna Williams: can I just say what an absolute credit to BMW she is. Polite, knowledgeable and friendly.. excellent customer care!!
03 October 2025
Prompt and good service.
02 October 2025
Allgood
02 October 2025
Donna - my service provider was very helpful
02 October 2025
Great service, but on the pricey side.
01 October 2025
Was as expected
01 October 2025
Service was quick, efficient and straightforward. Not a bad word to say
01 October 2025
It would have been 5 star, but my vehicle wasn't washed when I came to collect it
01 October 2025
As above.
01 October 2025
Efficient service. Great customer care.
01 October 2025
The video that the mechanic took didn't work and when I mentioned this to the service manager she just said that often happens. I've had issues with a tyre since the service as well.
01 October 2025
I had some questions that I wanted to ask the Service Manager, 'he was obviously busy' as he allowed the lady dealing with my service to take my questions. The gentleman I deal with in 'Sales' also came down, I was satisfied with their explanation.
30 September 2025
Makes it easy
30 September 2025
As a whole the experience is good. Little disappointed with the lack of communication with my issues that I've asked about.
30 September 2025
All good
30 September 2025
Excellent service happy to help out with a smile also free cuppa what more could you ask for.
29 September 2025
Made all changes
29 September 2025
No issues, high standards
29 September 2025
Great service by the whole team. They even managed to source a loan car on the morning I turned up, I hadn't appreciated they wanted the car the whole day. Thank you
29 September 2025
First Class sevice
29 September 2025
Checked the car over and given feedback on the condition
29 September 2025
Everything done smoothly & great feedback on tyre tread, brake discs etc
28 September 2025
See above
28 September 2025
As above
28 September 2025
Service was quick and easy to sort and the site was a great place to wait. Easy access and parking also added to the ease of servicing the vehicle. Service attendant was happy to help and resolved any issues and even got a courtesy car.
28 September 2025
Despite being told the car would be cleaned it was dirtier when I collected it than when I dropped it off. I wouldn't expect that from a premium operating that charges premium prices.
28 September 2025
Perfect.
27 September 2025
Forgot to do air pressure in my tyres I specifically asked for this
27 September 2025
Great service.
27 September 2025
The service advisor Fay kept me informed of the progress of my car repair throughout the time in was in for repair at Cotswold BMW. This was followed by a courtesy call from Andrew Macadam to ensure that my car was now free from defects.
26 September 2025
When I booked the service, I specified that one of the wipers would need to be changed. When I checked in, it was obvious that this message wasn't passed on, which caused delays with picking up my car.
26 September 2025
The lady looking after me kept me up to date with how the service was going
26 September 2025
Very clean site and obliging stsff
26 September 2025
The team was great in delivering a professional and comfortable environment to walk into. Evie was fantastic in identifying my service experience needs during my visit and excelled in every aspect.
25 September 2025
Excellent service and value.
25 September 2025
as above
25 September 2025
Not satisfied as work still not completed and now costing a substantial amount of money when I was initially told this was going to be covered as a gesture of goodwill.
25 September 2025
Good service
25 September 2025
Outstanding service
25 September 2025
Because you deserve it,
25 September 2025
Attention to detail
24 September 2025
As always, easy to work with and proactive
24 September 2025
Efficient drop off and collection process. Very friendly and helpful staff. Kept updated on progress at all times
24 September 2025
Sam provided excellent service
24 September 2025
Lewis was great and kept me updated with the progress, he also helped resolve another issue.
24 September 2025
Easy to book and had it fixed in a day. Very quick
23 September 2025
Evie could not have been more helpful. Whole experience a joy !
23 September 2025
I was consulted at each stage as the work progressed. The team supported my needs even when stock supply was limited - this allowed me to get my vehicle back ahead of time enabling me to get on with my priorities.
23 September 2025
Always helpfully
23 September 2025
Lewis was very helpful and knowledgeable
23 September 2025
Did what was needed on time.
23 September 2025
Work completed on time and to price quoted. Vehicle returned in better condition both inside and out. Peace of mind knowing the work was carried out to a manufacturer recommended standard.
23 September 2025
friendly staff, always open to listen
22 September 2025
The service advisor was very good
22 September 2025
Very professional
22 September 2025
I did need a lift home as my MOT failed and this was organised for me and greatly appreciated. The staff are excellent.
22 September 2025
Top performance from the service team.
21 September 2025
BMW done a fantastic job for the recall and cleaned my car after as well. Great work
20 September 2025
Great service
20 September 2025
Everything went to plan
19 September 2025
Service was as expected. However on driving out, and getting on the dual carriageway I had the 'bonnet open' warning come up which meant I needed to try and pull over on a busy road to put down, whilst feeling unwell.
19 September 2025
expensive for just 2 tyres!
18 September 2025
Quick and efficient service
18 September 2025
Excellent All round customer service
18 September 2025
I was kept fully informed.
17 September 2025
Everything was handled well from the initial booking to appointment confirmation to booking in and completion handover. First class.
17 September 2025
Evie was helpful and courteous. Timely with all updates and looking for ways to make the visit cost effective
16 September 2025
Service Manager who attended me has nice, heard and responded to my query well
16 September 2025
Listened to my concerns
16 September 2025
Always the best service
16 September 2025
Always about the great staff This time , after many years with Cotswold , my thanks go to Sam Goddard . Professional, knowledgeable and courteous. Thank you Sam . Michaela
16 September 2025
See above
16 September 2025
Very pleased over all.
16 September 2025
We were very pleased with the service and appreciated the car having a hoover inside!
15 September 2025
See above
15 September 2025
Handled everything very professionally
15 September 2025
You went above and beyond to make sure I was satisfied.
14 September 2025
Wait time to be seen a little longer than we would have liked. Complimentary coffee and pastries enjoyed.
14 September 2025
Clear explanation of issues and pricing
14 September 2025
Good communication
14 September 2025
Good comms; pleasant customer service
14 September 2025
Hugely professional, and great staff
14 September 2025
Informed of procedure every step of the way.
14 September 2025
Very satisfied. Lewis was my point of contact and got all my issues sorted really quickly and with a fantasticly satisfying action too. Lewis helped us get our warranty to cover the costs and was very good at explaining the issues we had with the car
14 September 2025
Pleasant staff very helpful everything is explained. A pleasure to visit.
13 September 2025
Evie was very professional
13 September 2025
I love the car and the after care is excellent service. Coming from a Tesla, I was dreading a traditional dealership experience following their efficiency. Turns out you can have the best of both worlds.
13 September 2025
Rose at reception was excellent. Disappointed that the car wasn't cleaned having spent £750 on a service
13 September 2025
Very customer focused staff, very polite, professional but also down to earth
13 September 2025
Impressed with the video call with all information explained in simple terms
13 September 2025
Complete let down on the in house appointment where I was passed to pillar and post,almost that you never had time for me.
13 September 2025
Efficient and kept me updated
12 September 2025
All of the above
12 September 2025
Be cause service experience was good apart automatic wipers continually work at three different speeds.
12 September 2025
As above
12 September 2025
They carried out the necessary work and kept me informed during.
11 September 2025
Good experience start to finish.
11 September 2025
Had to do a bit more in cleaning than the mechanic expected
11 September 2025
Very personal attention to my needs
11 September 2025
How I felt.
11 September 2025
As written in the above form. While service team are polite and aim to help (Tom was lovely). The level of service recieved is poor. I only use this BMW because I want original parts and there are no other BMW services close to Cheltenham.
10 September 2025
Every member of the team was chatty and friendly that I have spoken to or dealt with.
10 September 2025
All completely as I expected.
10 September 2025
Excellent customer service and care treated me with respect, and made me feel welcome
09 September 2025
I have the satisfaction of expectations achieve within complications and complexity of job .
08 September 2025
Timely. Good waiting room and cafe. Car wash. Fair price and no pressure to upsell.
08 September 2025
I had a while u wait diagnostic appointment. Was seen on time as advised by Sam.
08 September 2025
Dealt with in a professional manner by courteous staff
07 September 2025
Team goes out of its way to answer yes.
07 September 2025
All ok
07 September 2025
Health check done 03/09/25!but no video sent to my mobile till date .I asked several times on phone and been said will pass on the message .no one bothers to call for an update really bad after service
07 September 2025
The overall service provided by Cotswold BMW has got better and it's good to see familiar faces of the service consultants on the desks. Given that I have been using this establishment for some years it was noticeable that staff weren't retained
06 September 2025
The Lady looking after me on the day went above and beyond to look after me to get me on to the BMW app. I couldn't do myself but she managed it in time . (Donna Williams) ????
06 September 2025
Timely, no issues no problems, what more can one ask.
06 September 2025
Tyres not checked during service - a basic, and the in car service schedule wasn't updated. What else did they miss that I can't see!! Hmmmm
06 September 2025
Lovely to have somewhere nice to sit with a lovely drink
05 September 2025
Attentive
04 September 2025
As above
04 September 2025
Great communication and updates on the work, car returned in excellent condition fully charged.
02 September 2025
First class.
02 September 2025
Did what was expected, on time and to budget.
02 September 2025
See above
02 September 2025
Professional and friendly service: good quality communication even when I've not always been easy to contact ( eg walking through a forest in rural Ireland)
02 September 2025
Just waiting around for so long
01 September 2025
Helpful staff and quality service
31 August 2025
Everything covered Excellent service
30 August 2025
Treated as a human being. Very helpful service staff.
28 August 2025
Despite having a relatively old BMW, I'm treated like a valued customer. The service centre at Cotswold is a lovely place to be while you wait and the prices are reasonable (including parts). It's the only main dealer I use.
28 August 2025
Very satisfied. My car had to go in twice but the price was more than fair
28 August 2025
It was incredibly frustrating and annoying and a simple visit became a lot of hard work. As mentioned, after wasting time and money I am still left in a worse position.
27 August 2025
Work not identified
27 August 2025
Service team of Dena and May were both very professional and explained everything clearly. Also appreciated them being discreet when mentioning costs when other customers around.Car very smart after the included valet.thank you to all behindthe scene
27 August 2025
Friendly and knowledgeable help
27 August 2025
All work carried out as advertised.
27 August 2025
Excellent service. Everything was explained in a way that was easy to understand and Josh went above and beyond to dig into the previous MOT history and service records.
26 August 2025
Not the best to date.! My hope-full.?
26 August 2025
Found a repair slot at short notice. Great job and nice to have a coffee too.
26 August 2025
Sam was excellent - very helpful
26 August 2025
Very friendly, great service from Cotswold BMW
26 August 2025
Everything was all very easy and efficeient, from the time I arrived, to collecting the vehicle.
25 August 2025
Again, Sam excellent
25 August 2025
The whole visit was very helpful
25 August 2025
As above
25 August 2025
See above. I have emailed the service dept manager with a more detailed response.
25 August 2025
Treated with courtesy & politeness. I certainly was very satisfied with my experience.
25 August 2025
I never give 5 stars Although May, my service agent, was exceptionally good. Went out of her way to help.
25 August 2025
Did not properly investigate complaint of brake judder. Did not offer alignment check or replacement of potentially dangerous rear tyre. Cannot even clean up footwell after cabin filter replacement.
24 August 2025
The process servicing and MOT was undertaken during the allotted time slot and we were informed of the outcomes and these were clearly explained.
24 August 2025
Booking was easy, via phone. I chose a while-you-wait appointment. My expectations were fully met and Mei Sung, who was informative, professional and happy. Thank you Mei.
24 August 2025
Always very good service received
24 August 2025
May was very professional and friendly. Explained the what work was being done to my car clearly and didn't try push any unnecessary repairs
24 August 2025
Everything was on time and a comfortable place to wait
23 August 2025
Workmanship was good but what I was told would be a quick visit just to access the problem and order required parts turned out to be some 3 hours of sitting around waiting. For a simple change of a battery in a tyre pressure sensor and reset
23 August 2025
perfect service and attention
23 August 2025
Overall service experience was very good, I wasn't shown around the courtesy car re certain settings that someone with an older car may not be aware off, and I wasn't told whether it required petrol or diesel and had to call to ask
23 August 2025
Courteous service personnel, but charges to rectify faults was very high
23 August 2025
I have experienced other dealers and you and Mercedes are level above
23 August 2025
Very professional all round
22 August 2025
As above
22 August 2025
Friendly, eager to please staff. Beverages, etc., appreciated.
21 August 2025
Stress free
21 August 2025
Greeted by Tom Broughton, very polite and welcoming. Listened to any concerns i may have. Service carried out in a timly manner. Technicians health check video from beneath the vehicle is a nice bonus, Car returned spotless, Thank you
20 August 2025
Think i've already said enough
20 August 2025
Lewis was great
20 August 2025
Work done as agreed. Car returned clean
19 August 2025
I have been using your services for few years and i have always been happy with brilliant customer care you offer Thanks
19 August 2025
As above
19 August 2025
Drop-off earlier than my appointment (2 days) was easy, collection arranged to suit me and updates provided whilst the car was on site.
19 August 2025
Excellant service
19 August 2025
Very satisfied, kept informed at all times, would always bring my car to this dealership.
18 August 2025
Perfection
18 August 2025
The arrangements satisfied my needs.
18 August 2025
Very happy with everything from the check in on my arrival, the work done and collecting my car.
18 August 2025
Every aspect of my dealing with the team has been spot on.
18 August 2025
Great customer care
17 August 2025
Everyone is happy to go the extra mile.
17 August 2025
I couldn't fault Cotswold Cheltenham in any way, they fulfil on every promise they make and make the journey as frictionless as possible. Tom and Leighton have been amazing all the way through my interactions with the service team.
17 August 2025
Everything was carried out to my satisfaction
17 August 2025
Because I was completely satisfied.
17 August 2025
This time was v good. A helpful man who progressed the service and MOT and kept me informed. A quick handover of a washed and shiny car. Occasionally in past have had to wait quite a long time for handover which is a bit annoying.
16 August 2025
Very expensive oil change
16 August 2025
Brilliant
16 August 2025
.
16 August 2025
Rose was fantastic and kept me informed throughout the process
16 August 2025
Everything was handled properly
15 August 2025
As above
14 August 2025
Very fast
13 August 2025
Professional, excellent customer service & advice.
12 August 2025
My car has been fixed, I was kept updated.
12 August 2025
Everything completed to a high standard and efficiency.
11 August 2025
Problem identified and sorted quickly, courtesy car provided and service while in centre was very good.
11 August 2025
Aftercare has been lacking.
11 August 2025
Had my X5 serviced and was told 2 x suspension arms needed urgent replacement. Had two subsequent appointments cancelled due to unavailability of parts with no explanation of when parts would be available despite asking for an update or whether car w
11 August 2025
Completely satisfied with their service and communication
11 August 2025
Big issue with me having to prove I had the Service package that required me having to borrow a car to drive home to get my original purchase documentation
11 August 2025
Everybody was friendly everybody was helpful and you even clean my car
09 August 2025
Kept me up to date with what was going on
09 August 2025
courteous and efficient
08 August 2025
Good friendly service
08 August 2025
Firstly, the communication around servicing is excellent, Lewis explained things clearly to me and was really accommodating, and the loan car experience was great (although quite dirty inside, not that it bothered me!)
08 August 2025
Poor communication from Harry - telling me everything is fine with my car, despite there being urgent work required on my car. Harry told me that the service manager would call me to rectify this - 8 days later, still no communication.
07 August 2025
Kept informed of what was happening throughout
07 August 2025
No complaints
06 August 2025
Tom was excellent
06 August 2025
A lot of issues with Cotswold and potentially, unnecessary repairs to my vehicle carried out without resolving faults during the first three months of this year. Recently, much improved customer service, since I had a meeting with Anthony Cooper.
05 August 2025
All round very helpful
05 August 2025
I was kept informed of everything going on throughout the day.
05 August 2025
Excellent
04 August 2025
Great selection of vehicles, new and used, impressive site at Cheltenham, relaxed and no pressure sales. Easy to book a service and collected car on time agreed nice and clean.
04 August 2025
Service carried out without any issues and in timescales discussed, kept up to date throughout
04 August 2025
Smooth process, friendly staff
03 August 2025
My service advisor was Lewis Moore,a very helpful,friendly and efficient member of the Cotswold team,Many thanks to him.
03 August 2025
I was very satisfied with the service, communication and the video of the car getting done. Friendly service advisor in front of house.
03 August 2025
Have answered this question many times.Why would I travel 120 miles if I wasn't happy.
02 August 2025
Really pleased with the service I received. My car got fixed with no charge and everything was easy
02 August 2025
Poor technical knowledge, car came back to filthy with bodywork damage Work was not done but charged Items on invoice that were not correct and had to be credited
02 August 2025
Great customer service
01 August 2025
My car was in for a recall Donna Williams handled everything with politeness and with confidence and in a very professional manner. Thanks
01 August 2025
Very satisfied.
01 August 2025
Very satisfied with the service etc
01 August 2025
Brilliant
31 July 2025
Great waiting area, nice to see classic models in showroom
31 July 2025
Fitted me in at short notice so very helpful
30 July 2025
The recall issue was completed.
30 July 2025
On time and as quoted.
30 July 2025
As above
30 July 2025
Donna booked the appointment promptly and arranged for a courtesy car. She explained the process to us and telephoned when the car was ready to collect. James the mechanic sent a video showing the state of the car.
30 July 2025
As a customer I was listened too and allowed to find a price match for new tyres which you accepted.
30 July 2025
As above
30 July 2025
A mix up in communication meant that I was waiting in the showroom a bit longer for the work to be completed.
29 July 2025
Very professional people
28 July 2025
Everything was explained fully and no pressure applied to accept extra work.
28 July 2025
Everything done well and on time
28 July 2025
Good communications and same and previous answer
27 July 2025
If I had been told it would be another 2 hrs when I got the garage I would have booked another visit but I was given to understand it wouldn't be long !!!
27 July 2025
Very personable
27 July 2025
Booking the service was easy and as well as doing the service, they identified an issue I was not aware of.
26 July 2025
Efficient service
26 July 2025
Nice staff and a very quick service with a free car wash thrown in.
22 July 2025
Always good prompt and helpful service and workmanship
21 July 2025
Reassurance of a high-quality maker service
21 July 2025
One star less as I asked for a copy of the video inspection of my car but never recieved it
21 July 2025
Overall a great experience
20 July 2025
Great service from Tom.
20 July 2025
As above, a first class customer experience all round. I was kept informed of progress and given expert advice throughout.
19 July 2025
Everything was handled quickly and efficiently as well as providing a top service
18 July 2025
Service etc fine, customer service and actually doing something very simple outside the box, absolutely useless.
17 July 2025
The issue I had was resolved the same day - on time
17 July 2025
As above
17 July 2025
Our summer check was completed within the expected timescale and to our complete satisfaction
17 July 2025
Everything completed as promised.
17 July 2025
The car was ready on time and was nice and clean
17 July 2025
Kit not returned with car! I did not have the opportunity to empty car of stuff.
16 July 2025
Service from the rep was good. But I'm very certain my car was scratched whilst at Cotswold. I did report it but cannot prove beyond reasonable doubt so said I'd not take it further. I would've expected an acknowledgement of my email though
15 July 2025
Good communication by Alice
15 July 2025
Welcoming and pleasant staff
15 July 2025
Nice people
15 July 2025
Swift service
14 July 2025
No issues
14 July 2025
As above
13 July 2025
Started on time, finished on time, nothing to do. In and out
13 July 2025
The paperwork wasn't filled out correctly on line and I seem still to be showing needing a service on my car and my app
12 July 2025
There was no one to tell/explain what done and what not done. I still don't know if both recall has been done or not. Someone just charged me money and handover a folder
12 July 2025
See reply above
12 July 2025
BMW always do a good job
11 July 2025
Fully satisfied
11 July 2025
I was met by a member of your team who was able deal with my query without issue
11 July 2025
Because of the issues above
11 July 2025
As the owner of a 2017 X3 30d, why am I now made to feel like a second class customer? I feel that much of this poor experience was due to the lack of interest, diligence and customer service skills of the service advisor.
11 July 2025
As above, it was a pleasure to meet Sam and know who my first point of contact is.
11 July 2025
Eager and efficient. Determined to please
04 October 2025
I've purchased several BMW's in the last few years and Maruf has provided exceptional customer service to me.