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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Alex Sinclair

Business Manager

Joe Christie

Used Car Sales Controller

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Harriet Booth

Trainee Sales Executive

Riley King

Trainee Sales Executive

Alex Biruis

Product Genius

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Betty Boaden

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was serviced and cleaned to a good standard

Service

Attentive, professional staff. Nothing is too much trouble.

Service

Staff were helpful, pleasant and went over and above to support my expectation as a new customer

Service

Faultless

Service

Staff were friendly and helpful and it was relaxing waiting for my car to be serviced.

Service

The service was polite and formal, but I didn't feel as if bmw considered me to be anything more than a line on a balance book. It didn't feel like a personalised service.

Service

Good surroundings, instant welcome and connection with available agent. Outstanding outcome.

Service

This is no reflection on the service staff, who are always helpful and very courteous, but more a mark of frustration the fault was not identified and rectified, which means I will need to spend another day at the garage hoping the fault is evident l

Service

All work carried out in the time frame stated.

Service

Unlike BMW’s car handbook re navigation manual, they do what they say they will do.

Service

see above

Service

Everything went very smoothly and efficiently.

Service

I have owned my X3 for 7 years and have been fairly treated by excellent service staff who go the extra mile, and are knowledgeable.Sales staff require the usual caution : they never do their homework, never offer acompetitive deal.

Service

As above

Service

I booked a service online but was told it wasn’t working correctly and had to rebook.At the service I was told it would take 90 mins but it took 2 hrs 45. I was with my 10 yr old son & given no updates. Finally my car wasn’t washed.

Service

As above.

Service

High degree of Customer care experienced and easy to deal with

Service

I have never experienced service like it in all my driving life.

Service

Good servce

Service

Service experience was good.

Service

Because you are made to feel that you matter and are there guest whilst there and the work carried out is as always 100%

Service

Wouldn't go anywhere else.

Service

Everything done to time and quality expectations. Service process handled smoothly and efficiently

Service

MOT carried out efficiently and car well cleaned. I later found the dashcam disconnected and this has never happened in use. If engineers disconnect this item for any reason, it should be re-connected after servicing.

Service

I was able to book the service in very good time, even considering that I wanted to use the collect from home option.

Service

The service team at Cotswold are one of the best I've ever dealt with. Andrew McAdam leads a great service team!

Service

Your service staff are charming and efficient but I am fed up with the mechanic changing the seat and steering wheel positions. He only has to drive it into the bay. Adjusting seat reach is reasonable, but seatback rake? Steering wheel position?

Service

The staff were great sorting out the company's error from Saturday.

Service

Every think done as promised and on time.

Service

all done in a day including some additional work that was found during service

Service

Impressive professionalism.

Service

Booked a fast-track slot, service completed in just over an hour. Excellent.

Service

bery professional

Service

Had a problem with cat after buying it,fault once discussed and reviewed was fixed and amended in good time. Was cleaned as well !!!

Service

Would have like to received some paperwork about status of the car. for example tyre condition.

Service

Long story short when I found out I had to bank roll BMW I was a little bemused and concerned to hear you had no money. Due to my car having 2nd time now build defects a taxi was required to take me home BMW had no money so i loaned BMW .

Service

Staff are welcoming and pleasant.

Service

Knowledgeable staff and prompt service

Service

PROFESIONALISM, COURTESY, TECHNICAL KNOWLEDGE.

Service

Had to rebook appointments and they were accomodating with my requests.

Service

We didn’t have the car serviced .

Service

As above comment

Service

It is a pleasure to deal with the friendly customer service team who recognise me when I need their assistance.

Service

They just go that extra mile with coffee and cake whilst you wait

Service

The service department are really good to deal with.

Service

Great service team. Andy Wellsby is a pleasure to deal with. He is helpful and proactive with advice

Service

Job well done

Service

I booked my car in for a service and then asked whether I could have the MOT done at the same time. You were very obliging and repairs were also carried out at the same time. Cotswold Cheltenham was easy to find and pleasant to be in.

Service

The technician, Simon, is the best I’ve ever dealt with.

Service

Because of the care and the professional and courteous treatment at the plant. Cafe bar and after service wash were treats

Service

Andrew Mcadam was very helpful and got me out of a spot ( I had forgotten my MOT was due and in fact ran out the day after I contacted him

Service

No problems at all.

Service

very efficient as regards to service. Great hospitality within showroom whilst waiting. As a bonus my car was washed external and cleaned internal which i wasn't expecting.

Service

Prompt and courteous service. Rear wiper problem still unresolved though!

Service

All round service from start to finish is perfect. Polite staff, excellent environment, fast turn around.

Service

No issues with service, however I have been having one particular issue in the winter every winter and no one has been able to resolve for me.

Service

Good updates during service.

Service

They did just about everything they could to rectify an irritating problem

Service

They kept me informed of what was happening every step of the way.

Service

As well as my service the car had developed a problem.This was dealt with very efficiently with minimal fuss.

Service

Despite having to spend the whole day waiting for completion of work, the waiting environment is very good

Service

The experience was excellent until I realised I had not got the value for money I was expecting, that Is why I have scored 3 stars

Service

It did take a while to get an appointment and I had to change my work hours and place to fit in the appointment

Service

The only slight niggle is that nobody rang to say the car was ready and when I rang to check the phone wasn’t answered

Service

Services are expensive (ServcingStop, for example, do the same service for half the price). They also failed to address dashboard warning light, so I had to take the car back the next day (just a bulb, but still...)

Service

Clear communication and everything went as planned.

Service

Answer as above good service..

Service

Excellent service. Car collected and returned.

Service

Very efficient and informative

Service

The car seems to be running fine. Overall a bit expensive but not excessive. I was not given any explanation of the bill or any guidance which was a bit disappointing. At least it was ready at the right time.

Service

Service excellent but marked down 1 due to road safety cam left unplugged when collecting the car.

Service

Welcomed and looked after - first class. Expectations met. Easy to do work while waiting for car.

Service

Again, the immediate response, and able to 'get the job done'

Service

Very friendly and professional atmosphere. Well organized and work done on time.

Service

Friendly, polite, professional and interested in my car

Service

When arriving staff have always been very plesant very helpfull when i had my last BMW Matt on the sales team was really superb with the service he gave my wife and I

Service

Straightforward and service with a smile. Very helpful and the outcome I was hoping for. Thank you very much.

Service

The staff on duty provide a helpful and knowledgeable service

Service

Online booking confirmed I could use a courtesy car but declined later by the garage. Resulted in me kicking my heals for 6 hours

Service

All work done to a good standard, and the service receptionist kept me informed and was very helpful.

Service

Staff are helpful and courteous. My car went in for its main service, I asked if a mechanic could fix a plate that had become un clipped in the back of the car which they did. It was probably no effort for them but it was for me and I, very grateful

Service

Excellent service my car was collected & delivered the same day by the technician that did the work Chris Redman very professional service from him & an asset to the company.

Service

Problem resolved nicely. Tyre valve issue under warranty/goodwill.

Service

X1 went for a QE, whilst there it was noticed that a washer nozzle was missing. I was informed of this when I arrived to collect my vehicle and told that a new one would be ordered straight away. Observant with great initiative, fantastic!

Service

Very good service but took a little longer than 90 mins and actually took 2 hours

Service

As above.

Service

Cotswold are an excellent service centre.

Service

The people I deal with make the difference. Ambience in the dealership is good

Service

The garage couldn't even provide an oil service within the 90 mins fast lane booking.

Service

for the reasons given above

Service

The whole team are excellent. Dealing with Nick in Motorrad, Calvin in service, Paul & Simon in sales make doing business with you a pleasure.

Service

90 minute appointment took 3 hours and it always does

Service

Communication was good. No nasty surprises. The car was in immaculate condition when it was returned. The driver was very friendly too

Service

good knowledge and customer service

Service

I had a lot of things to do on the day I had my car serviced and the dealership provided me and my wife with courtesy drop off and pickup.

Service

Except timing no waiting great facilities

Service

Fantastic

Service

Very helpful

Service

because the work was completed as promised.Also they are very plessant to deal with.

Service

Good service but time overran.

Service

Only gripe is the cost - otherwise very happy

Service

I had the fault diagnosed

Service

Staff always go above and beyond the call of duty.Was met by lovely lady and handed over to Andrew Mc adam promptly, he even came out to the car with me and wished me a happy christmas and genuinely said the car was now ready for winter.Brilliant .

Service

In every element of the issues with my car, Andrew McAdam went above and beyond what I expected. Truly exceptional.

Service

Car was booked 2 weeks in advance for a tyre change at the recommendation of Cotswold BMW. When arrived they could not see why the type needed replacing, the damage was internal and they had not removed the tyre. Then told said the tyre was not avail

Service

Process was straightforward for me.

Service

Currently fairly satisfied, as previously detailed service was mixed. But I received a promise that in a week the Garage would get back to me after consulting BMW about noisy gear lever. That was 26 Oct 18 - still no contact! Dissatisfied soon!

Service

I did ask for some additional information, but did not get the answers. I was however dealing with a different service agent on pick up following drop off. This was down to me being busy when the car was made available.

Service

Superb service and prompt

Service

I was unable to book a courtesy car.

Service

As a BMW customer I expected the car should be cleaned on delivery. Otherwise I was fully satisfied

Service

Achieved the deal I wanted at the price I wanted. Lots of models to choose from all in an area where you can have a good look around each one.

Service

Love the new service area ; complimentary refreshments, visitor area, car washed really wellThe rear brake pads and discs were down as advisory. Got a second opinion- pads nowhere near needing replacement and discs were fine....not happy.....

Service

This was a simple service handled well as usual.

Service

Went according to plan

Service

Poor service once again

Service

Cotswold BMW provide a welcoming, relaxing and comfortable environment for its customers.

Service

Efficient and easy to deal with

Service

Efficiently done, on time

Service

ifeel the car was checked properly but no real reason was given for the issue i had .which was uneven tyre wear - i had wheel alignment checked ,tracking checked then a full check at Cheltenham.No reason could be given

Service

The Woman who helped me out (Danielle if I remember) She knew exactly what the issue was of my car and got it all solved by booking it in to be replaced right away. Absolutely amazing she was!! I wish I could have service like that everywhere I go.

Service

Everything appears to be fine with the car

Service

Very few things in life are perfect and see above

Service

See above, no repetition needed.

Service

After leaving the car there was no communication as to status. No offer of transportation despite location of the Cheltenham workshop.

Service

Personnel friendly and efficient

Service

The service dept did everything asked of them.However my car was supposed to have been cleaned & valeted,but I was most disappointed as there was dust on the wheel trims & the inside of the car left a lot to be desired.Not happy at all with the clean

Service

The car was handed back without going through the details. I later found that my rear tyres needed changing but this wasn’t pointed out at the time of handover. Also, the tyre pressure System had not been reset

Service

The service was quick easy and professional.

Service

I would have prefered to have car collection t from David Lloyd or have car for two hours. Didn't appreciate hanging around waiting.

Service

Please see above and I think it is disgraceful that the customer service manager did not even reply to my email. I have waited two weeks and still had no reply. Customer service and after sales care is appalling at Cotswold Cheltenham.

Service

The presentation of the branch and the staff was very professional and customer friendly.

Service

Only because of Andy and his communications. Pity about the mechanic not reconnecting the underplate correctly!

Service

My car was taken in as soon as I arrived. At one point I was advised of another issue needing attention. It was dealt with and the car returned sooner than expected, washed and ready to drive away? I left completely satisfied.

Service

excellent service - contacted me when I needed the service - very easy find a slot that suited unlike other dealers . on time with the service

Service

Friendly Staff, Nice environment, Excellent service

Service

Only problem upon it's return - all the satnav and seating settings were changed and we had to come into Chelt. for advice on complicated satnav requirements as the instruction book was no help at all! Your member of staff Ross helped out.

Service

Not quite full marks as I never got detail as to what the second safety recall item was for my car. Plus, I was executing an update call mid afternoon which I never received. I had to call the office.

Service

The whole process from booking in to to the pick up was dealt with veru throughly and the staff were very helpful .Cotswold BMW went the extra mile on my recent service and tyre change

Service

Same reason as above

Service

The fault keeps returning suggesting it was not the fault that the team had thought it was and possibly the fitted parts not required at a considerable cost

Service

Nothing to fault.

Service

You can always improve

Service

We were well looked after and time was taken with us to ensure we had everything we need.

Sales

Things did not go to the orginal plan, but cotswold pick up the issue without question and resolved it, which in effect was to build a new car. They also provided me with a loan car for 6 weeks. Excellent service.

Sales

Cotswold BMW is a very nice facility

Sales

The staff and surroundings were great from the initial approach to collection/delivery. The handover on delivery was made special with an unveiling, inspection and an explanation of the features before being handed the keys and driving away.

Sales

Extremely flexible with test drive such that I could fully experience the car in different driving conditions, took the time to enquire why I was considering the vehicle and what spec I wanted. Given time to think, no pressure selling.

Sales

The new Cotswold BMW showroom is fantastic and the guys that dealt with us were great.

Sales

Time was given for a thorough handover which was comprehensive and I never felt rushed. I would highly comment Harriet Booth on her salesmanship.

Sales

Better than any other supplier

Sales

Excellent quality of advice on the car in a relaxed and welcoming environment. Together with a fair deal. My particular thanks to the hard working and for ever helpful sales person.

Sales

Cheltenham showroom is very impressive, the service delivered is good. However, when I collected my car I was presented with a GardX bill for ~£500 that had been bundled into the price of the car without my knowledge, this has dented my trust in BMW

Sales

Very good facility and service was very competent. It would have been useful to have a quick reminder phone call in advance of handover of car to confirm what I needed to bring. Staff forgot to arrange for extra roof bars that were agreed at sale

Sales

All went extremely well

Sales

Every process went as promised

Sales

Great demo and initial walk around.

Sales

After driving a car with a manual gearbox I wished to change to an automatic the salesman gave me all the confidence I needed to drive the excellent car I bought.

Sales

as above

Sales

My original Sales Person moved on to another BMW location during the process - he was part of the reason I selected BMW over Mercedes (my last car). I want to, also, mention Alex (Genius expert) - he helped me a lot to learn about my new car.

Sales

As abovePlus it was very good at the end of our test drive the rep asked me to drive through the service area so if we purchased we knew where and how the center looks after us with our car,

Sales

Amazing couldn’t help enough.

Sales

Great facility, relaxed atmosphere, sales person, was well trained and enthusiastic about the product

Sales

Input and knowledge of sales rep.Very personal touch of including initials of my surname when choosing my registration plate.Which I was unaware of until I collected the car very impressed by this.General attentiveness of staff.

Sales

The sales person, Andrew Cresswell was enthusiastic and interested in my car requirements. He was easy to talk to and made sure that I got the car that I wanted. The negotiations over price were professional and Honest.

Sales

Again Oli was great from start to finish.

Sales

VERY COURTEOUS AND HELPFUL ESP TOM LAWRENCE AT COTSWOLD CHELTENHAM

Sales

Courteous. No hard sell of extras.

Sales

A five star experience from start to finish

Sales

Very friendly and professional approach

Sales

Staff at Cotswold BMW were extremely professional & helpful, particularly our sales executive, Harriet Booth. The Centre itself was very well presented with a good display of cars on the showroom floor to inspect. A thoroughly enjoyable experience

Sales

We got what we wanted when we wanted it.

Sales

I was contacted regularly whilst waiting for the car to arrive and kept informed at every stage.

Sales

Gareth was the best he keep me informed all the way through to delivery

Sales

Car was stunning and ready on the date/time BMW told me it would be. An experienced team saw me through the more difficult areas.

Sales

Cotswold BMW were amazing as always. They’re not our local dealership but we’re happy to travel to use them. They always give exceptional customer service, it’s a joy to visit them when we decide to change our cars. Nothing is ever too much trouble.

Sales

Tom looked after me very start to finish and was very helpful

Sales

Harriett Booth and Adam Harber provided excellent service all the way through the process

Sales

Gareth Rees-Jones( sales executive)provided an exemplary service. His manner was polite, professional with just the right level of personalisation and humour. The Centre was immaculate and all other staff were friendly and approachable

Sales

I bought my car through Gareth, who was very approachable, listened to what I wanted in a car, made the process clear and stayed in contact. I also came in looking for a 1 series and he pushed me towards a 3 series which was a much better decision.