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Car repairs were not satisfactorily carried out resulting in a need to re-visit the service department and having to time out of work to do so. Car was not washed after repairs were carried out.
Staff were very friendly and very helpful. However they removed the blue protective delivery strips from the metal kick plate on the front door sills without asking me and I didn't notice this until 03/11/19
all went to plan
Helpful service staff
Not Impressed.! This was a recall organise maybe 6 to 8 weeks in advance and all the parts should have been ready and available.
service person very pleasant and helpful.
No problems in getting the work done.
From the initial contact to financial negotiations to after sales issue fixing, the team have been great.
Couldn't tell me which modules were updated as part of the software updates I had completed.
Car fixed. I was kept informed.
very good service at quickest time possible very nice and helpful members of staff. Very happy with my purchase as I got the maximum I could hope for the money I spent. I will certainly will go back for the purchase of my or a family member next car
See above. To far out of Cheltenham
Excellent, car warned me a service was due, as did an email from Cotswold BMW. After the car was delivered to Cotswold I was kept informed - including a video -of the progress of the service and talked through any decisions to be made.
Charming staff, who fixed the problem with the car, and did so very swiftly.
Another car purchase from this quality dealer
Because I was completely satisfied.
the spray repair job was done very well
Very courteous and efficient from booking service to car collection and return
Concerns over my invoices costs and repairs this year .need clarification
Excellent customer service Craig Hatton went above and beyond.
good efficient service
Cotswold always offer a great service, certainly no complaints.
You did as you said
Very enthusiastic efficiency
Got looked after from start to finish
after sales guy was extremely helpful, knowledgeable and work was done quickly and on time. good price to on this occasion.
Excellent customer focussed individual support from the service department. Always a pleasure to deal with
Car still makes creaking noises and excessive cabin noise
My dealings were mostly with Nathan Beaman, the service provided was absolutely excellent, with continuous communication on progression of my order from initial quotation right through to shipping.
The heading and details on invoice referred to anther vehicle. Information regarding action to be taken from observations confusing. No video content of vehicle inspection.
Work required was carried out without any problems for me
I was made to feel very welcome other experiences with other cars have been very different.
The service department very welcoming, polite, efficient and I have never had a reason to complain. However I am returning the vehicle to check the exhaust which I thought would have been checked in the warranty check as I believe it may be blowing.
Efficient and professional
I booked an oil and filters service and was told plugs etc needed doing despite no indication that they were in need of changing and not required according to service indicator lights.. Proceeded without plug change
Really professional and friendly service and a great car clean!
Good knowledgeable staff, kept updated, no issues
Service & warranty work was carried out quickly and I was kept well informed.
Service was excellent
always professional and very effecient
Work properly carried out
Quick, easy and efficient.
The service interval was not reset after a front brake service, I had to take the car back the next day to get that reset but it was only reset to 3000 miles. This also occurred when I had the rear brake pads replaced earlier in the year.
Lovely hassle free experience
Apart from the fact that my pre booked courtesy car was not available, the experience was very good.
Blissfull experience in the new Cheltenham HQ. Complementary coffee and kuchen while one looks at the new cars on display and it is all over too quickly.
This would have been a 5 but sadly the car was not ready on time so I had to then have a loan car and return the next day to pick the car up.
All arrangements worked very well. Car was well cleaned.
Speed and customer service
I have been a customer for many years and service has always been delivered on all fronts
Excellent facilities and excellent staff too - always willing to spend time to get things right. I can talk to technical staff and also keep in touch throughout . Far better than BMW UK who could learn from their level of customer interface skills.
Service was finished 30 mins earlier. Nice place to sit and wait with food and drink.
Greeted cheerfully and politely. Work completed on time and car returned washed and cleaned.
This is repeat question
Car ready when promised
well looked after but to be completely satisfied the price of the service must come down.
But I wish my email address had been updated as requested.
Lovely place to wait for your car. Great service, coffee and selection of cars on show.
A Macadam extremely helpful and ensured fully aware of progress of vehicle
My car passed its MOT, no advisories, whats not to like? Tom arranged the loan of a Z4 M40i, wonderful!!
just poor - the car pick up the communications through out the day. You have reset all my stored settings many many things. You haven't reset my next service due time
Lewis was very helpful :)
Went smoothly and no delays
Very courteous, did have an issue but they rebooked the car in without any fuss.
it happened when it was supposed to and how it was supposed to. there were a couple of questions that could have been answered before I arrived but got sorted on the day
Once again 5 star service from the minute I rang up with my query.
Cost of work required.
Unfortunately ALL of my settings had gone meaning the repairing of all the devices and contacts etc and radio stations.
Very good, but could have had a better clean.
No issues and very helpful
I was reasonably happy with the service I was a little put out that my conversation with service assistant were passed on to a third party. Also that all the repairs where carrier out well but there were two small faults that were not correct.
Prompt collection and delivery. Why not valet the car properly, not hoovering the boot is just petty! Next time I'm likely not to pay for a BMW service and pay Separately for valeting. I dislike not having a proper service book
I was told I had a nail in a tire but there wasn't!
Very good experience.
Service cost too expensive
I thought the service was first class
They did a fantastic job and the car felt like new after its major service.
Persisted to find and fix a fault that my local dealer was unable to diagnose.
Nice staff. Very nice waiting area while my car was being worked on as I live one hour away.
As previously Also I was supplied with coffee and pastries while I waited
I don't think is very good, because after 2 days when i take care i need to change one wheels so yes ,and after tyres and full service after 8000 miles in just 5 month so I'm not very happy with this ,so no i will finish this and after i will change
I may have got a small paint chip to my bumper during my MOT or subsequent cleaning. Otherwise I have always been very happy with each visit to the centre.
Query on Advisory regarding nsf tyre - when I queried it with your service department I was told that the 2 front tyres had different speed ratings? i believe that they were both the original tyres fitted as new.?
Ask BMW Worcester they will tell you why and they are currently waiting for parts
I was well received by the staff. Explained what service is required. Service completed by the stated time.
Of particular note is the complementary was and vac of my car following its MOT.So pleased with overall impression that I intend to have Cotswold servicing my car instead of the independent garage I have been using for my previous car.
They were very , very helpful, regularly called me to update me with the progress on my car, checking with me to continue with the work before proceeding etc Very polite and very helpful when I picked up my car, I can't recommend them highly enough..
Always good service
Great garage, and Andy my service guy seemed to have my best interests at heart.
I didn't have to wait long, and the girl who I dealt with was professional and friendly.
I still have squeaky brakes despite asking for them to be inspected for any work needed to resolve..
The issue I had on my car has improved but not resolved even though I was told it was. I need to bring the car back in to sort the problem out completely
Service was carried out whilst I waited, and was completed on time; the guy that looked after me was efficient, friendly, polite, helpful. The car was very dirty and was cleaned as well.
Simple to arrange, flexible with timings to accommodate and pleasant to speak to over the phone.
All issues with the vehicle comprehensively dealt with.
The experience at Cheltenham was straightforward and painless (again thank you Andrew!). This was a direct comparison to a previous service experience (for a recall) at Hereford BMW early this year.
You sorted my problem identified the fault and repaired it within two days
Everything done as promised on time
Warranty issue fixed without fuss
My car was very clean inside and out after being serviced.
Jobs are completed on time and communication from staff is informative and helpful.
Great service as always
BMW are always professional in their dealings and response to issues. The workmanship is 100% also..
I was dealt with efficiently. Good service
Very good attitude and support to getting me away as soon as possible.
Fast and efficient, great level of service
Because I was fairly satisfied.
No problems with work
Fixed issue with car in less thar 3 days. And provided a replacement while being fixed.
I am lucky to have a BMW manager as a neighbour, so booking, collection and return all first class.
As on previous survey for this visit (can I opt out of repeated requests for the same visit?!!) Roz did really well combining two visits so it was all done in the one visit.
I brought the car in before taking to France after being offered a BMW Detox for £40.00. I came away with a poorly cleaned car, no advice on taking the car out of the UK and no clear understanding of when the brake pads would need replacing.
Efficient and quick
Service easy to book and carried out to a high standard
Pleasant and responsive customer service. Good quality work.
Advised that my tyres did not need replacing, which saved me a lot of money, and also cleaned the car for no charge.
Everything was sorted at minimum stress to ourselves
Excellent, helpful and friendly
Repair completed on time. I was well looked after in the interim
Car returned exactly as asked and extension of courtesy vehicle worked out OK as well.
Andrew McAdam He`s done very well again.
All was fine but got a text message to say the car was ready on a while you wait service. Would have expected to be told in person.
Overall service provided was exceptional and all work was completed to expectation, only small disappointment was not being made aware that VAT was not included in the price quoted for the body work repairs, therefore had to pay an unexpected £40
The car was ready when told and returned clean and hovered.
When your mechanics did the vehicle check, they noted that the rear near side tyre was wearing a lot in the centre of the tyre. That is a sign of over inflation of a tyre so why didn't they correct/set the tyre pressure? Instead of leaving it?
Replaced my faulty exhaust at no charge even though out of warranty
I was give very good service on arriving through to the service being completed
the servicing was done as promised - slightly let down on the car valeting though, not very thorough..
all went well
One small mark was missed on the respray
Heath check video a nice touch. Girl on service desk really nice and helpful
As I said earlier not quite so good with regards to communication the service manager said he had called me but I had had no missed calls I ended up chasing him and he admitted having phone issues I would've thought alternatives could have been found
Car was taken for an MOT & returned to the door in good time. It passed in all areas.
Apart from one blip, so far I am happy with the service I have received.
Unfortunately there was a fault on the car which was not identified on the pre delivery check. This meant I had to make 60 mile round trip to get the fault confirmed and wait for the part and the repair a few weeks later.
As far as I know, all the work I asked for was carried out. I have to wait and use the car a while to see if the starting issue is completely resolved.
The people were very pleasant and efficient
On this occasion the service/ MOT were carried out well and very professionally. The car was returned in immaculate condition at the agreed time. The staff were very pleasant, helpful and clear in their explanations.It was a much better experience.
Everyone is very friendly and accommodating to my needs. Service is always great
Because Andrew on the service reception desk is outstanding, a fact that I appreciate enormously
I was disappointed with whatever material had been applied to my front screen as it has acquired a very cloudy appearance which is very hard to remove, and also it had impaired my vision considerably. please do not use this material again.
Completed in a reasonable time. The requested visit was explained by Service. A lift into town whilst waiting was perfect and my car was immaculate when I picked it up...:-]]
Did the best to make the work as easy as possible
Most staff are superb and humour me - I am something of a worry person - but one member of staff was frankly obnoxious
Service Reception Manager Andrew McAdam could not have been more helpful or professional in dealing with us.
Satisfied with the service but knowledge of the 2 items above left me with some Doubt.
The service was faultless.
My only bad experience ever with Cotswold BMW. The service/ repair work done as booked was first class, but at some stage my car was disconnected . Settings all changed and iPhone no longer paired with car. Took a revisit to resolve.
We had an error on the car's computer and they fitted us in really quickly to get it sorted. Helpful, straight forward, and we got the car back clean!
Very positive experience and always know I can rely on this
No problems with work undertaken or staff interaction
Can't fault service provided.
The service myself and my partner got from Cotswold Cheltenham was 1st class They answered any questions I had and helped with the items I wanted.
As stated before
As ever the service was top notch
Being told my tyre was illegal and that my car would not be returned to me, when it was in fact legal
Customer service good. Tyres rubbish.
I was particularly pleased that a long-standing resin blot on the bonnet, which I thought required a either a touch up or respray, was removed through careful cleaning.
I waited longer than expected for my oil service, otherwise 5.
When booking my car in for the recall they said they would look at it first to see how bad it was because they need to order the part in the have the car back. How ever they must of ordered the part in before hand so it was all changed in one day.
It would be great if I didn't have to pay a collection fee just because there are no dealerships nearby!
Like most people I want the best quality for the best price. I am feeling that the dealership try to be competetive on price whilst maintaining quality. I prefer to visit the dealership for any needs.
Car with like new diamond cut wheels cleaned by me prior to taking in, on collecting from service found 1 kerbed and 4 with deep scratches to surfaces.. Staff told me it was old damage.. Could not explain why/what had happened. Offered to fix1.
Nothing was too much trouble
The service was carried out on time and I was informed when my car was ready for collection.
A problem with radio/ Nav not fixed properly
From Adam Harper to Matt Parry service was excellent, I would definitely do business with these guys again at Cotswold in Cheltenham
Cotswold BMW and the team and great
I experienced the very best in customer care, attention and service from the dealership.
The showroom is absolutely amazing with delicious refreshments. We were always greeted with a friendly face.
The car had a serious problem on delivery. However the dealer worked hard to sort it out, loan me a car whilst it was being sorted and was clear in communication.
Great service from my sales executive Sienna
Very happy from start to finish.
Attention to details from an employee who was courteous and efficient
The dealership is pleasant to deal with. However, there was a bit of to-ing and fro-ing in finalising the purchase on the day despite there being clear agreements beforehand for the sale (so it did not go as smoothly as hoped). Sorted in the end.
Purchase went well but a few things during the delivery which let the experience down: Age of the car, (stock vehicle but 12 month old build date); car very dirty and poorly prepared at collection; only 2 years connected drive services due to age
I was extremely satisfied with the sales representative, Sienna Lywood. She was very polite, knowledgeable and professional. However, I am disappointed that the car delivered to me does not match the full specification agreed at the point of sale.
Only thing I had an issue with was that the car was so new I couldn't insure it and I think it would be worth this being clearer
No CD player or AUX socket. advice given to download CDs to thumb drive but track order car display differs to pc. found a USB CD player online (not a writer) Also could use portable player with Bluetooth transmitter more advice would be helpful
Kept in the loop by Alex from first appointment to collection. Alex is a credit to BMW and Cotswold BMW.
High quality product sold by helpful, knowledgeable staff
Really easy to deal with, contact was frequent and helpful
BMW Cheltenham is a fantastic venue and a great experience
First rate knowledge from Tom Lawrence
We received an excellent service from Cotswold, it was a pleasure to purchase the car from Alex and a lovely morning collecting the new car. Many thanks
Shame salesman didn't change the car registered owner as requested and forgot to retain the removed badges off the car but the latter has been rectified. Overall very good dealership.
All very smooth and a great experience
Only 300 miles on the car but so far it is fantastic
Everything was very professional but I felt it was all about getting the bulk sales for September
Sienna made sure everything was sorted and not a burden! Was great service.
Everyone at Cotswold BMW worked hard to help in every way
Tom went out of his way to make me feel special as a customer, and that I wasn't just one of a list. Just an overall pleasant experience.
Very helpful, customer service was good.
Buying the car at Cotswold motors was a pleasant experience Made to feel very welcome by Silver tongue Oly and all other staff Whilst silver tongued we thought he was genuine and would buy off him again and would highly recommend him. Bless him
Excellent service, was never left waiting.