Loading...

ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

BMW i Brand Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Richard Taylor

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

Andrew Cresswell

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Harriet Booth

Trainee Sales Executive

Riley King

Trainee Sales Executive

Alex Biruis

Product Genius

Ross McCormick

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Joanna Mlynska

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always very well looked after

Service

Everything communicated and explained well. When I had questions, they were answered and I felt confident in the response given

Service

Very good service and excellent staff.

Service

Very helpful and accommodating

Service

i was treated very well

Service

no one gets a 5*

Service

Problem not resolved, advised to go away and note when the problem occurs. Not really what a customer wants to hear!!!!

Service

Job done on time with no hassle.

Service

The work is covered, however I feel that the level of cleanliness is somewhat lacking following services in general, including marks on the internal door trim where the gloves are not replaced or taken off and with beige trim it shows every mark.

Service

Customer handling was very good, the fault was clearly explained and the repair turnaround was excellent. A pity that a couple of phone calls were not returned.

Service

Combination of unexpected high cost (£1500+) and need to remove a 2-inch diameter grease splatter on front seat affected score. However the service engineer was extremely helpful and efficient and the work seems to have been done to a high standard.

Service

Everything explained in detail, lifts arranged. A pleasure to deal with the service department.

Service

Helpful and friendly and efficient

Service

The work done to the car was fine except I was charged for items that I should not have been charged for (a set of locking nuts).

Service

Car has been damaged whilst in the care of the dealership. On two occasions, expected repairs have either not been completed due to incorrect fault diagnosis or car has been returned with fault still occurring.Promised loan car also not provided.

Service

Most brilliant. Delighted to be offered free coffee and refreshments but staff providing this on day seemed fairly disinterested. I had to ask whether I could have a coffee, etc. Hereford staff always offer immediately and make me feel welcome

Service

Very happy with the detail work they carried out around my steering wheel

Service

Prompt excellent service

Service

Richard Taylor who sold me the car always takes ownership of any issuesFantastic aftersales service

Service

Nice and pleasant service centre which offers refreshments and the convenience of observing new products and cars under one roof.

Service

Efficient reception, reasonable waiting time, pleasant surroundings and facilities whilst waiting

Service

I booked car in for service and to get a quote on body repairs. Service was great and people were all very helpful. But body repair guy was away so they promised to get back to me with a quote in next couple of days. Now over 2 weeks. Nothing

Service

Great experience.

Service

Excellent from start to finish

Service

Exceeded my expectations,

Service

Despite being told all the agreed work had been completed, that was not the case. When I checked and pointed out what had not been done the garage agreed to rectify the situation and did so immediately with profuse apologies.

Service

All work carried-out was as booked-in and agreed, and the car was ready on time

Service

Good but as you dont carry tyres I had to come back the following day and had to wait two weeks for a further spare part from Germany

Service

The reason why my car had to be attended to was evidently a ‘known’ issue with the EPG, or something like that. It would have been better to have been informed beforehand that my car was likely to suffer from such a problem rather than me worrying.

Service

Very helpful. Everything was smooth and well taken car of.

Service

Treated as a valued customer

Service

Carried out the work in the time scale stated

Service

Lewis Crawford is a real credit to BMW he explains everything very clearly and is always a happy person to deal with. He always makes us feel very welcome and treats us as a very valued customer something .

Service

No issues, called me back with my query

Service

Excellent interaction, managed expectations and found my son's DS in the courtesy car!

Service

completed on time

Service

No complaints

Service

Quick and efficient

Service

Did a good service on the car and valeted it for me.

Service

They could have done nothing more

Service

quick, smooth and well taken care of

Service

Friendly and helpful

Service

The new centre in Cheltenham is a great set up and all staff go out of their way to ensure you are looked after which is in complete contrast to my nearest dealer Dick Lovett in Swindon who seem to find customers an irritation.

Service

I wasn't held hanging around and the taxi service was great, all helps when you run a company.

Service

Good facilities but a bit slow

Service

On this occasion I had to revisit the dealership to get the job completed. The badges on the wheels had been accidentally forgotten to be applied but the technician fitted them no fuss even though my return visit was unannounced.

Service

While the staff were helpful the problem took a long time to resolve. Instaead of a couple of hours as quoted my car had to stay at Cotswold overnight

Service

Was kept informed at all stages by technician.

Service

Perfect service

Service

My car was booked in the next day after a warning message came up on the dashboard at 4.30 pm. Very efficient service from the staff.

Service

All my questions were answered and my car was spotless. I didn’t get a call to say my car was ready for collection.

Service

Good all-round customer experience. All done as planned and to time.

Service

Everything to be done clearly explained and then delivered

Service

Easy to work with

Service

brilliant staff, friendly helpful 5 star service

Service

Efficient and helpful

Service

Oil change quite pricey but service was good

Service

Overall pleased with the service, everybody is very welcoming and helpful when you are there. Was slightly disappointed that i had to leave my car and that no courtesy cars were available. And initially wouldn't be given a lift to Gloucester.

Service

The work was completed to my full satisfaction and the courtesy car provided was fine, I always wish that there was a dealership slightly nearer to my home to make minor remedial work less of a chore.

Service

Wheels were not washed when car was valeted.The car was collected from my place of work and when returned the keys and paperwork were left with the receptionist.OK in itself but paperwork was not in an envelope so any third party could see details?

Service

Quick, efficient, I was able to work while I waited

Service

Excellent facilities and a reliable transfer service to and from home meant that I lost the minimum amount of time on the day of my recent service.

Service

Had to wait a long time, was booked for 3.45pm, left 5.35pm.

Service

Have always found staff courteous and helpful. Always prepared to go the extra mile!

Service

Everything I highlighted was dealt with to a satisfactory manner. Kept me up to date during the day.

Service

One problem with the detailing of the inside of the car but overall the experience of the service process for the customer is extravagantly good because of the new facility and ambience it creates. My problem is that I have a sticky steering wheel.

Service

Service was arranged on a date to suit me. Car was collected from my house and returned having been serviced and thoroughly valeted - in fact it looked like a new car!

Service

Clean friendly enviorment

Service

Service done on time and ready when you said it would be ready. The new show room/facilities makes it a much more pleasurable experience

Service

I received good service

Service

Car was ready on plan. I asked for it to be ready for 16.30 and it was available a little before then, washed and hoovered.

Service

Very efficient staff throughout the company , very good service always obliging to fit in with my time schedule car always presented back to me immaculate after being worked on.

Service

Easy, pleasurable experience with great staff

Service

Polite and as efficient as they could be. Sytner Newport have now agreed to service the wheels and replace the hub caps.

Service

I was told by Andrew what was going to be done to my car and the time it would take. the work was done exactly as he had told me.

Service

The technician knew what the issue with my car was and resolved it there and then - no visits back needed.

Service

Goodwill payment given but still left a large bill.

Service

Cotswold did exactly what I requested.

Service

Very impressed by service, care and communication

Service

Although it was just an MOT, I am very grateful for the professional advice and advisories that were given to me - and the car was washed and vacuumed too!

Service

It's good but for the purchase of a £100,000 car you need to do more to offer a bespoke and individual level of service. Compare buying a first class ticket with an airline...

Sales

Very satisfied

Sales

Fab personal service - really liked picking the car up from inside and having it revealed to us!

Sales

As previously stated, the whole experience made enjoyable and easy due to the attention, curtesy and professionalism extended to is by Gareth Rees-Jones

Sales

Tom was very professional and easy to talk to. He did a great job of identifying all of our needs and showing us around the vehicle.

Sales

great service, most responsive compared with other BMW dealers and carwow dealers

Sales

Great experience, helpful staff, car arranged quickly an efficiently. Excellent car!

Sales

See above. We would have marked as completely satisfied, apart from our experience on the first handover day.

Sales

This is the 3rd purchase from Cotswold dealership. The two last purchases were from their senior sales executive Adam Harber who was superb.

Sales

Couple of issues with new car.

Sales

Andrew was very professional outlining the key point on the car and the car was ready on time for collection

Sales

I didn't get my smart key for almost a month after purchase, but otherwise all excellent.