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Asked for exchange value. Did not happen. Said would email. Nothing received
Excellent, very professional staff and explained everything to me
Service staff were polite, respectful, knowledgeable & efficient. Work carried out on my car was as discussed & agreed and within the given timescales.
Lived up to the standard set by Cotswold bmw
Happy people good sales and aftercare.
I was concerned at a squeaking brake...explanation was produced as to why this was, and that there was not really a problem at all...it was just normal noise from corrosion on discs.
Car mot & repair completed very quickly. Very happy with the work carried out. Car valeted before collection which was a nice surprise.
Booked in for 09am and my pick up time was 11am I walked into town then turned around and walked back and my car was waiting for me, perfect, and I'm totally happy??
The work was done on time, i was kept up to date with progress and enjoyed the facilities on site, Nice coffee and area to relax
The service was performed quickly and with excellent customer service. Infinitely better than the local BMW dealer I used previously .
On time, helpful, professional representatives and service staff, Arranged transportation into Chelt during vehicle service. Excellent communication. Thank you
excellent customer service .
Easy to book a service. Provided with an expected cost. provided with a lift to town. Notified of additional work required and expected cost and checking with me that wanted the work done before going ahead.
I got an MOT reminder, booking car in was easy, they provided me a collection service and also reminded me of a free service which i had forgotten about. Desk staff and drivers were extremely friendly and professional
Exhaust still has a rattle, bmw Cotswold couldn't fault it and said the new update would make it go away anyway. It seemed to work for a bit but now continues to rattle on a year old car. The service was however very good
We were informed what was done and always go that extra mile to help
Problem solved, easy to book in to service area, pleasant area. Did not have long to wait to be seen.
Nice to pick my car serviced and cleaned.
Could not wish for better service and support
Excellent service. Friendly but not intrusive staff. Excellent premises.
The only issue with the service, is that the up date on service history in the car wasn't done i did ask for this to be updated. thiis now hasn't been done on the last 2 visits to you.
We were supposed to meet with Tom but he got delayed with a customer. We then met with Alex who, despite describing what I was looking for in previous email correspondence with Tom, we had to go through the process from the beginning.
I was appalled to discover the cost of repairing my car, but very pleased with the substantial financial contribution made by BMW
All work carried out efficiently and at a decent price.
Helpful. Always try to fit you in st a time to suit you. Polite.
Booked in for an oil change due to telematic email. Car had the oil change and I enjoyed a mint mocha coffee while waiting. Perfect
Service was booked for 90 minutes and took almost 2 hours (better to say 2 hours and take less). Adviser said ready in 10 mins, some 25 mins before car was actually ready! Car had bird droppings left on it and rear wiper blade was detached from arm.
Still not performing at its best level
Above about time scale and being given information
Quick, efficient assistance
All of the above, I'm not a time waster looking to seep every £ back out of the garage but you're treated like one. See service issue above, I work in London and do 400 miles a week, I can't change my life for BMW to utilise my FREE service.
Car returned no time
I am very satisfied...I drive an extra c. 90 miles round trip to go to Cotswold BMW, rather than Dick Lovet BMW, which I live c.3 miles away from
All went as expected and good communication from all members of staff
We always receive exceptional service from Andrew McAdam. He is extremely professional, kind, courteous and friendly.
Poor vac and clean, the boot of the car (even though empty) did not get vaccumed. The dash, gear box ect had not been cleaned.
Excellent customer care.
Always do a great job
I came away happy with my visit
Found the problem and fixed ASAP
I asked them to clean inside of rear window as it had been missed when I collected the car from new They forgot
Car returned with a yellow stain on both front leather seats. I was able to remove these stains subsequently.
My last Four cars have been BMW and have all been purchased from Cotswold. The service received from all staff - Sales and After Care - is First Class.
Generally goof service but loan car was a smaller non-estate model.
I was kept informed of progress at all stages of what proved to be a major repair
There was a hiccup with my wait time which is why I haven't given the maximum score. However this was dealt with very well so I was very satisfied overall
Work was completed within the allocated time frame. Vehicle was cleaned after work was conducted. Staff came to find me to let me know my vehicle was completed.
Service guys are excellent. Fab facilities also. A shame that the problem had to be resolved at all.
The service we received was exactly what we expected.
They did exactly what we had agreed, in every respect. Calvin was helpful, honest and efficient.
Poor attitude from staff with a degree of arrogance and disregard for customer concerns. Poor adherence to procedure with regards to paperwork completion. Confusing and inaccurate servicing paperwork with no logic to expiry dates.
Understood my needs and responded promptly
The service sales staff were great even though my quoted price when purchasing the car for its following service was completely inacurrate. As a result they kindly gave me a discount though it was still 50% more than quoted!
90 minute fast lane service took 2 and a half hours.
Paul was always at the end of the phone was friendly and involved my wife and 3 year old in the sale of the car. He was fantastic Throughout.
Car had to go in twice as the problem wasn't fully solved first time, but all handled well and now all sorted
Took far too long and some poor communication
Excellent facilities to work whilst waiting for the MOT to be completed
BMW Cotswold incorrectly fitted the M-Performance HAS kit to my M4. I had to get it resolved by an independent company as I have lost all faith in that dealership. I wish I had just had the kit fitted by Tamworth Sytner, whom have been very good.
Kept updated at all times
I was told that I had a 5 year service plan included, which I was unaware of on purchase. Very impressed.
From the moment I was greeted by the customer host Tracey and then checked in by Danielle, I felt like I was being well looked after.The dealership is an amazing place and would highly recommend to my family and friends!
Efficient and polite customer engagement
Would have been perfect if I could have had a courtesy car.
For all the reasons stated above. Only explanation was very busy we have a lot of recall work to do
To be honest everything about the experience was fine, it's just the full 90min wait then getting the information, which I thought could have been communicated sooner.
It was hard work to get a problem with the brakes resolved and suspect that if I was someone who was less assertive the outcome would have been very unsatisfactory.
car was collected and returned with jobs completed.
I found a scratch on my right front bumper just below the lower grill, without telling the owner that something had happen. I am just not happy at all. I rang the service and they said they will call me back. But until now I haven't heard anything .
As I expected and no expensive surprises
friendly and helpful
Very quick and good standard
Staff were efficient and polite and service was performed as requested. However during the service the software was upgraded. Information about the effects of this would have been more useful than a free coffee
Just the time it took to get my car from your service department .I was there from 9.30 to 12.30 .
good service which could be improved by making courtesy cars easier to obtain in a reasonable timeframe
The service was free as part of the service pack. However, when it came to pay, I was told that the vehicle inspection was not included in the service pack and I had to pay about £55 for this. I was not expecting this
I have no issues with the service received but my initial attendance was due to a subtle strange noise that was coming from the engine. After their inspection nothing was found. Had the car for a month, nouse is still there!
Issue resolved, clutch replaced within the day. Specific non valeting instructions adhered to. Problem arose from the initial service, car returned a week later and problem promptly sorted. Nothing too much trouble.
My drivers seat is creaking. I've returned the car twice but unfortunately the problem still has not been resolved so I'll need to come back again.
Completed within time frame full information about what has been done to the car.
Replacement front tyres were recommended due to pot hole damage causing bulging. On inspection it was obvious that the tyres weren't new showing wear and being dirty. I asked for an alloy refurb quote and have not received this. Not impressed!
The squeaking brakes is not yet resolved and so the car is going back to service again
Great service experience with a good customer service.
Ian Cox, always very pleasant to deal with and goes the extra mile
Everything smoothly organised from polite email reminders to car serviced. Used "fast lane" service so handed car over at 8.45am and I was back home before 11am (Gloucester) - car serviced and washed.
I have been a customer of North Oxford Garage for 25 years with both BMW and Lotus cars. Before their takeover 3 years ago or so, they were everything on would hope for from a prestige brand's dealer. Now they are awful. Cotswold restored my faith!!
I would of given a 10, however when I collected my car there was oil all over my white bonnet.
fast service and was able to sit and enjoy a coffee
As above. Staff are friendly and facilities are good.
James Colwell gave excellent service - repair completed on time and car like new!
The reason for taking the car in was to solve a rattle. It wasn't solved unfortunately.
service itself was very good
took longer than expected/suggested
The booking experience was a mess. When I arrived the information was not accurate and after having walked was offered a courtesy car after all. The check in the front bumper issue was not thoroughly checked and had to be pointed out.
Service chap wasn't sure if the techs had used the oil I provided as they often don't read the job cards so went out to double check Also not called or asked regarding issues found during vehicle health check
Quick, efficient, convenient.
A 90 min service took over 2hrs 30m. No one came to update me at any time. Eventually I had to find someone and insist on getting my car back so I could go home. No feedback on the car service and no apology given. Got 'oil low' warning on way home!!
Located & fixed water leak (warranty) into car after thorough search. Curtousy car provided & kept informed of progress
Speedy but expensive.
Very efficient service with good customer care. Calvin Thompson was very professional.
KEPT FULLY INFORMED AT ALL STAGES
Work carried out on time
Very professional, helpful and friendly service.
Car was serviced and cleaned to a good standard
Attentive, professional staff. Nothing is too much trouble.
The service was polite and formal, but I didn't feel as if bmw considered me to be anything more than a line on a balance book. It didn't feel like a personalised service.
Staff were helpful, pleasant and went over and above to support my expectation as a new customer
Staff were friendly and helpful and it was relaxing waiting for my car to be serviced.
Good surroundings, instant welcome and connection with available agent. Outstanding outcome.
All work carried out in the time frame stated.
This is no reflection on the service staff, who are always helpful and very courteous, but more a mark of frustration the fault was not identified and rectified, which means I will need to spend another day at the garage hoping the fault is evident l
Unlike BMWs car handbook re navigation manual, they do what they say they will do.
I booked a service online but was told it wasnt working correctly and had to rebook.At the service I was told it would take 90 mins but it took 2 hrs 45. I was with my 10 yr old son & given no updates. Finally my car wasnt washed.
Everything went very smoothly and efficiently.
I have owned my X3 for 7 years and have been fairly treated by excellent service staff who go the extra mile, and are knowledgeable.Sales staff require the usual caution : they never do their homework, never offer acompetitive deal.
High degree of Customer care experienced and easy to deal with
Extremely satisfied. Harriet was very helpful through the entire process and kept me totally informed of everything and was especially helpful with my requests for the car.
Well organised handover
Appointments were offered, made and kept, expertise was on hand and there was every effort made to meet my requirements.
Tom Larewnce, Tom Harris and their colleagues have provided excellent service
Staff worked on getting me the best deal while I was away. Good communication. Delivery timing was an issue for me due to work, my salesperson made arrangements to fit my needs.
Lovely building, free coffee, friendly people
The sales department at Cheltenham, Thomas and Adam, were very helpful, friendly and understanding of my needs.
Nice environment, low pressure sales and the right car at the right price
The dealership is a light , open space and quite different from some places where a poky area and nasty coffee machine are the norm
We didn't feel that the experience was as special as we thought it would be. (This is our first BMW)... When the cover was pulled off the vehicle on the occasion of the
The car arrived but had the wrong transmission. I ordered an automatic but a manual was delivered instead. I then had to wait another twelve weeks for another car to be ready. I was rushed through the second order and didn't get to choose trims or op
It was a shame that initial salesman left during the process but new salesman was very efficient & helpful, keeping me up to date
Fantastic customer service and exceptionally accomodating to my specific circumstances.
I dealt with Gareth Rees-Jones. He made the whole experience of changing my car very easy. Nothing was too much trouble and he went above and beyond through the whole process of changing from my old car to the new one. Thank you.
The staff and surroundings were great from the initial approach to collection/delivery. The handover on delivery was made special with an unveiling, inspection and an explanation of the features before being handed the keys and driving away.
Things did not go to the orginal plan, but cotswold pick up the issue without question and resolved it, which in effect was to build a new car. They also provided me with a loan car for 6 weeks. Excellent service.
We were well looked after and time was taken with us to ensure we had everything we need.
Cotswold BMW is a very nice facility
Extremely flexible with test drive such that I could fully experience the car in different driving conditions, took the time to enquire why I was considering the vehicle and what spec I wanted. Given time to think, no pressure selling.
The new Cotswold BMW showroom is fantastic and the guys that dealt with us were great.
Time was given for a thorough handover which was comprehensive and I never felt rushed. I would highly comment Harriet Booth on her salesmanship.
Better than any other supplier
Excellent quality of advice on the car in a relaxed and welcoming environment. Together with a fair deal. My particular thanks to the hard working and for ever helpful sales person.
Cheltenham showroom is very impressive, the service delivered is good. However, when I collected my car I was presented with a GardX bill for ~£500 that had been bundled into the price of the car without my knowledge, this has dented my trust in BMW
Very good facility and service was very competent. It would have been useful to have a quick reminder phone call in advance of handover of car to confirm what I needed to bring. Staff forgot to arrange for extra roof bars that were agreed at sale
All went extremely well
After driving a car with a manual gearbox I wished to change to an automatic the salesman gave me all the confidence I needed to drive the excellent car I bought.
Great demo and initial walk around.
Every process went as promised