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I thought my car was due for a service but the honest Service Team told me that the Service was not due. They still have the car a free heath check and was cleaned before I had the car back. All free of charge
Service seemed good but took a long time for a routine oil service (3 hours). Facilities while I was waiting were very good.
I was dealt with promptly, efficiently and in a courteous manner and the work on my vehicle was completed ahead of schedule.
Very good service and price but the car wash could have been better.
The service team who managed my car service was very good, but my experience regarding my problem with the paint laquer was very different. The individual who looked at the laquer of my car completely dismissed me.
Although my car is not the youngest, time was taken to to effect a very good standard of repair.
It went in for rattle noise coming in from boot area, still not totally resolved going to book it back in after my holiday. Cleaning not up to standard after .
My issues was sorted
breakdown and service completed with no prior notice, very accomodating
All good clear since start (no surprise) and I asked for a specific check to be done (Oil level on the differential). They confirmed they did it, great. Just a bit of extra wait due to some queue at wash & vacuum complimentary service.
Louis Dowdesy - Polite, well informed sales person who went out of his way to be helpful.
very appreciated bmw contribution towards ac condenser
From start to finish there were no problems.
Car drives like I was driving away new - and the valet adds to the remarkable service.
Rubbish, everybody scratching their heads on collections breaks have been squeaking since service. Breaks were new last year and was told very healthy
Service was carried out OK, but it was planned for the previous day when the car was to be collected. On the day no one arrived but a service representative arranged for the service and collection to be done the next day.
Had to wait a bit to just be given keys, bo paperwork involved as was for recall under warranty. Could have just given me the keys immediately.
Part of the service was cleaning my car but there was still the residue of bird mess on my rear window, hence lower mark.
It's nice to be greeted on arrival by a member of staff and the service from the staff dealing with my car book in was exceptional
No problems. Price as agreed. Easy to drop off and collect.
I raised an issue with the gearbox and this appears to have been successfully addressed. The vehicle was the subject of a safety recall, the issue was effecfively rectified.
Stanadard of work was excellent, and completed before time quoted.
The customer hospitality is good, the service expensive. I am not ressurred that the car has had a thorough check. It appears that the service is just oil and filter and valet whereas I am accustomed to the car being fully checked when serviced
Would be higher but this is the second time they have forgotten to reset the next service interval on the computer. When I got back in the car it said it was still due for a service. Seats were dirty and door handle I had to clean when I got home.
Very well presented and helpful able to also upgrade my radio.
No one from BMW followed up on two enquires - flaky paint after the car had been cleaned and the service plan we had bought.
I did feel under a little bit of pressure to make a decision and some of the story about the car later changed also a little rude if we changed our mind about certain aspects.
Just amazing service
The service advisor, Andrew, was polite, informative and helpful.
The car said there was a fault and Cotswold BMW responded quickly, satisfying the car and the customer.
No fuss just sorted.
Their friendliness, professionalism and eagerness to help is second to none.
No problems. All sorted with my car. Also had a courtesy car for the day.
Thomas was excellent throughout the entire process. Kept me up to date on the progress of the car and was extremely helpful with the organising of the transport of the car to a professional detailers.
Service was good but one required piece of work requested and written down for the repair team was not done. This was to replace the boot badge.
Unhappy that there wasn't a curtesy car available or collect service Also has to pay £140 to replace a blocked filter on a car less than a year old
Headlamps are now adjusted, as I'd requested.
because it was overseen by the afore mentioned service adviser
Mechanic was very helpful. However, the issue with the brakes wasn't evident during the test drive. The brakes were checked in the workshop. Unfortunately, the irritating creaks and groans have continued. Probably due to design faults.
The new part required by the recall inspection was not available so it took 2 days to complete the work rather than the 1 initially stated
First experience of Bmw service and very happy
I would have given 5 stars but for the fact that when my four tyres were replaced different size tyres to the originals were fitted.
Nice environment to wait and car fault issue dealt with
Very pleased with the finish of the jobs undertaken. I knew one of them was going to difficult and time consuming and did worry on the finish but on having the vehicle returned, my fears were allayed.
See above and wait to see a service representative in a pretty quiet office was unacceptably long.
Quick Check in, quick check out. Car fixed, identical courtesy car.They clearly took care of the car,but my only concern is and from previous BWM aftersales experience, will it be the same next time,when I haven't been passed to you by another dealer
the service was carries out very smartly and the taxi service provided was greatly appreciated
For a 2 year old car with 11000 miles the service was very expensive. looks like your clients are paying for a new facility and overstaffing. Very happy with the car. Looks like if I want to keep the car I will have to live with high servicing bills
a very efficient team. Everything from checking the car in, contact while it is with them and then collection was spot on.
Modern facility. Pleasant staff. Free coffee and pastries. Lots of shiny metal to ogle.
Booked in, needed a part. Re-booked one week later but without car for two days as wrong part ordered
The problem was identified and resolved very quickly. This did however necessitate two visits to the service centre
Because Tom has been amazing and dan previously was amazing selling me my first car. Toms sales techniques sold me and convinced me to buy my new car :)
Prompt and friendly courtesy lift arranged and service completed
Great customer service. Cameron was fantastic.
The issues with my car were discussed and rectified with rubber minimum of fuss and maximum care
Collection was rather slow
5 star service
Faultless. The car was collected , serviced, MoT'd and returned the same day. This car is 10 years old. I have complete confidence that the dealer will treat it with the same respect as a new car - and will not stiff me with unnecessary work
Cotswold Cheltenham BMW pulled out all the stops to get the job done in double quick time. They had the parts delivered overnight for fitting on Saturday - A really great service.
See above! Can't fault anything. Had to hang around as my plans had changed so got in with some work and had a coffee. The service guys got my car sorted and a car wash faster than anticipated, considering I only told them my plans had changed then.
Kept waiting 45 minutes despite being informed the car was ready.
Excellent start to finish
dont think enough was done to try adn sort the clear issue
Very attentive and courteous staff.
The gentleman collecting and delivering the vehicle back was excellent, right on the time specified. The cleaning of the vehicle, whilst complimentary, wasn't as good as on previous occasions.
Top service and help
The mileage recorded on the MOT certificate was incorrect. If I had not checked the paperwork it would have gone unnoticed. Fortunately, a quick call resulted in the correct mileage to be added.
Helpful and went the extra mile.
Always a first class service and superb facilities
Friendly, efficient and helpful
As previous comment. Andy was very professional and informative.
Everything on time. Warm welcome. Informed staff. Cleaned car.
The Service manager was clear about the issues. Repairs were done in a timely manner
I recently took my BMW in for a major service and not only did they service it but washed and valeted so I was extremely happy.
Excellent service and attention, good waiting facilities
Very helpful, courteous and prompt
As above. Friendly, polite, efficient..
My questions were answered,the car was returned to me after being washed and completed by the time stated.
The car has a tricky / intermittent creaking fault. The team has determinedly tracked down the fault. It will be fixed in a couple of weeks when a part has arrived from Germany.
Good experience. Watched Wimbledon for a couple of hours!
Couldn't fault service
No problems, booked in and out within the schedule.
Staff- great. My car- a dissapointment
Andrew McAdam was very helpful and is a credit to you.
The staff at the dealership are extremely professional, courteous, polite and go the extra mile to make your visit totally painless . This is from reception, service to the coffee shop .
I was kept informed and updated while waiting.
Total professionalism by the whole team.
I was impressed with Andy's friendly demeanor and attention to detail. Very smooth process.
The answer is in the question
Rectified the problem as diagnosed
Friendly staff good service and the free coffee and cakes are great.
Once again I was made to feel like a valued customer
Efficient and delivered as per arrangement
It helps being dealt with by some very professional internal sales advisors
Other than this problem, other dealings with Cotswold have been good.
Everything was organised as agreed
Treated well and fairly for an import and costlier than normal service. Car came back to me clean with everything attended to / fixed.
As explained above. There seem to be too many layers of communication between customer and engineer so messages get lost.
As above, very professional service, friendly staff, great facilities, excellent
Very well looked after great customer service
No problems but a short wait when arrived and paperwork not to hand.
The problem still hasn't been resolved
Cotswold are always very helpful, explain what is been done and answer any questions with great knowledge. The car is always washed and cleaned upon return
This is explained in the previous comment.just that Cotswold
Mr McAdam was extremely helpful and professional. After explaining my issues he examined my vehicle and concurred with the points I had raised. He advised that he would contact me over the next 24/48 hours to update me.
The work to be done was unusual and time-consuming but it was dealt with smoothly and came in cheaper than the quote.
Matt was good to deal with and knowledgeable about the bmw vehicles we discussed and I also felt listened too.
Great service staff, absolutely brilliant building with the very welcome barista coffee bar. Plus, although not cheap, I have always thought my car servicing cost to be reasonable for a luxury brand.
It came in to correct an issue not resolved from the previous service, inspection to assess before handing back the car with no actions required, no resetting of the service interval, which is what it came in for.
Fast and high standard level of work
No further comments other than given in previous question
Everything was good. I had help from a 'genius' - she was very good
When back with the same problem 2 times and still not fixed
As above. Poor work on first visit. This is the first occasion that I have had cause to complain! Perhaps that afternoon they were very busy but, of course, that is no excuse!
Work completed on time,car returned immaculate.
Happy with the work but unhappy with the cost
They gave me a price for the work and the work was completed on time
It worked for me
I did not visit BMW Cheltenham. My car was collected and returned at the times expected. I got my MOT, and the car is hunky dory.
My appointment was on time and I was kept informed of progress throughout until completion.
The person who I was allocated to was a mini service advisor who had no idea about my car.
Down in a professional way and looked me while I waited
Didnt realize mot was due this month but they fitted me in and also did end of warranty check at same time so I didnt have to make 2 separate visits.
Problem with radio/ connected drive that I reported when went in for service not looked at so I have to rearrange my work schedule to take it back again
As described above Cotswold Cheltenham BMW failed to deliver the service requested and failed to provide me with reasonable alternative options.
Had brake fluid renewed, then they washed car afterwards unfortunately the jet washer took paint off wheel.
Very satisfied with service. Only let down by losing my original memory card from initial installation when changing devices. I did mention this to sales assistant who obtained a memory card from somewhere but I realised it was not mine as mine was
Had car taken in from my home by salesmen who lives near me - an excellent bonus
Just simply they perform a very good service whilst being so friendly.
Great service from start to finish.
Pleased with service but not happy not being dropped back to Gloucester or picked up.The answere I was given ,transport was available to Chetenham but not Gloucester.
All discharged as requested. Car cleaned.
issues dealt with and explained
Lewis provided excellent support while the car was in, co-ordinating a range of repairs and service actions. The alloy wheel refurbishment that Cotswold did was especially impressive and the wheels look as goo as new.
Service from Cheltenham Cotswold BMW has always been helpful and even gone out of the way to help with service part for my BMW car to reduce pricing. Pricing was much better and helped with making relationship stronger with BMW.
Breakdown occurred just 3 hours into a 13-hour journey, so ability to respond quickly and efficiently was paramount. BMW Cotswold answered the call as well as we could have hoped for.
Fault was fixed within the day and the person I dealt with was extremely helpful and pleasant.
Omitted to change a tyre but quickly resolved the matter and gave 15% discount on the final invoice
Great service and experience. The staff are all friendly and helpful. My son looks forward to going to the dealership.
Whilst it's not Cotswolds fault but more BMW there should be a courtesy car or experience car from the centre available without waiting 5/6 weeks. I understand another recall on the 3 series hybrid adding to this delay.
experience was excellent
I have had a very positive experience including an hour with your 'Product Genius' and feel I've got support if I need any help. Thank You
I was given fantastic service by Alex Biruls. He was very approachable and knowledgeable...I would not hesitate to purchase from him again. Similarly, I have received excellent service from Cameron Gilder in the service department
Scott kept us informed throughout
Its been a pleasure shopping at Cotswolds BMW Cheltenham
Everyone was happy and polite, macs boss Adam came out for a chat and was very supportive, I felt extremely confident I have made the right choice knowing every time I visit will be a pleasure. The after care phone call & support is great. Thanks.
The entire team were very helpful and professional
Very pleasant experience, dealer listened to me and provided the service I required. Matt and Oli were both great to deal with, backed up expertly by Adam.
Could not have asked for more.
Alex and Adam were both excellent. Made us feel welcome and worked hard to get the right car and offer for us.
Cotswold BMW are extremely competent, helpful and knowledgeable
Excellent sales staff
Nothing to complain about.
Good attention to any queries regarding vehicle purchased. Whole process made easy and understandable. Even down to remembering how we took our coffee even though several days had passed since first visit.
Still made it a exciting handover
Excellent facility with a dedicated handover bay from a knowledgeable and customer focused handover team!
Thomas Whatmore provided a personal service and was excellent in looking at options, keeping me up to date with build, delivery etc..
Can't fault the service, product or finance
Seemed to have all the time necessary to help us understand its facilities.
Sienna did an fantastic job of sorting everything out and answering my questions
Thomas Whatmore, sales exec, had a high degree of customer focus and delivered on all his commitments. His product knowledge was excellent and his guidance invaluable. He's a great ambassador for both Cotswold BMW and the BMW brand overall
The process was fast and efficient from start to end.
Helpful staff, good communications, nice cafe and lots of great cars to look at.