Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was completed within the time estimate and a condition report on the car provided. The car was valeted very well.

Service

Now I have a recharged battery thank goodness.

Service

Would not hesitate to use your services again, a great idea to have the car checked over coming out of COVID lockdown

Service

Brilliant. Prompt, informed, seamless

Service

Polite and helpful; fault dignosed and rectified quickly. Generally have an excellent experience when I have visited Cotswold BMW

Service

The overall efficiency and quality of your staff

Service

They sorted out the problem

Service

Efficient service.

Service

Very satisfied

Service

Service was completed in a timely manner, as usual

Service

Everything was completed as requested

Service

Cotswold are a great dealership

Service

Fantastic service, nothing too much trouble

Service

Really good, only in for MOT, but as usual all dealt with with efficiency and politeness, and customer kept fully informed.

Service

Fantastic

Service

I was very well looked after

Service

Always take my car to Cotswold. A fantastic dealership with great people.

Service

Cam - amazing as always

Service

Service done on time & efficiently

Service

Service reception very helpful

Service

Very Professional everywhere

Service

service and Mot completed within the time given, wash and vaccum nice touch thanks

Service

Pleasant friendly staff and efficient service.

Service

My car was looked after very well the staff were very friendly and knowledgable

Service

No issues, work completed on time delivery and collection to and from the premises all COVID compliant

Service

Friendly and professional team at Cotswold BMW. Andrew McAdam (service reception manager), made me welcome and is thoroughly professional.

Service

Very effective notification service identifying schedule and scope of work required and easy access to book the service required to meet my time requirements. Efficient and safe reception of vehicle, excellent friendly service on completion of work.

Service

I am always advised of the work carried out on my car and also advised of items which will need attention on the next scheduled visit.

Service

excellent service

Service

See above

Service

All good thanks.

Service

Kept us informed, high standards, friendly service personnel - Tom

Service

Andrew McAdam looked after us extremely well.

Service

Andrew Mcadam- absolutely brilliant!!

Service

Every time I called was dealt with with genuine service. Courteous and very efficient

Service

Because I was completely satisfied? Doh!

Service

Efficient and friendly service

Service

As always, staff were polite and helpful and service was completed on time.

Service

Well handled, great service... shame I couldnt stay for a coffee, but maybe next time (fingers crossed!)

Service

Easy and smooth. Attentive service and accommodating to my needs in this case because I needed to deposit the vehicle early and collect several days after the service had been completed. All very easy.

Service

Easy booking, pleasant staff and an excellent facility to work in, whilst work is undertaken.

Service

No problems

Service

I was unaware that the service was due until the key fob was checked. I was delighted that the service was done there and then and completed within the estimated time scale. Social distancing was managed very well and parking spaces were available.

Service

The service was as expected

Service

Good experience

Service

As above. Mainly due to the support from Andrew.

Service

Great team and experience, even with COVID restrictions.

Service

The staff were all very friendly and I felt very safe with all the social distance measures put in place.

Service

Great customer support

Service

Everyone was very friendly and extremely efficient

Service

My concerns were acted on. Recommendations made with full quote for work required and having agreed to this the work was carried out very quickly. No hassle.

Service

What more can I say? I was completely satisfied.

Service

Satisfied with everything done, but does seem expensive.

Service

The request this time was dealt with thoroughly, with the service manager phoning regularly to give an update on progress.

Service

Helpful and friendly plus the service agent listen to the customer requirements and achieved my request.

Service

All worked fine

Service

Always first class

Service

Excellent

Service

Always go the extra mile

Service

It was very good service with a lot of knowledge and advice, very welcoming

Service

Work undertaken at agreed price

Service

Clean and Professional

Service

Job done. No fuss.?

Service

Cameron was amazing and made the whole experience just great

Service

Good speed and communication

Service

Notified of recall- car was booked in promptly and the work was carried out together with a condition inspection and report. Car returned freshly washed.

Service

Too many recurrences of the same fault

Service

Happy with my visit all good.

Service

Easy to book in / great covid social distancing made it easy to drop and collect. Helpful staff willingness to help.

Service

Good service

Service

Outstanding customer care with very friendly and helpful service team members

Service

Very courteous

Service

No hassles.

Service

Good standard of customer care

Service

They have looked after me.

Service

Car was serviced and washed.

Service

All service work sorted

Service

As for question 1

Service

Everything done well

Service

I had to wait for around 10 minutes to be served, but other than that, the experience was first class.

Service

My visit to Cotswold BMW was as a result of a recall. The service was excellent however, I was slightly disappointed to be given a Hyundai loan vehicle, it would have been very interesting to try a new 3 series equivalent to my own car.

Service

The staff where very helpfull.

Service

Everything done efficiently and I was kept well informed throughout

Service

always put customer first

Service

Good communication by phone to keep me updated or if any extras are needed, and prices etc.

Service

Good, efficient, polite service. My only problem was contacting the service dept by phone. They were always engaged and I was returned to the switchboard every time. When I finally spoke to service Dept they were efficient and helpful.

Service

Great experience fixed my car first time.

Service

Jo was awsome also rest of staff who looked after me

Service

The centre always accommodates me at a time convenient to me and I can always choose a time.Your staff are always on hand to discuss anything with.

Service

No reason to be dissatisfied

Service

Done quickly and good service

Service

See above

Service

Attentive staff, place to wait safely (Covid), on time and kept in contact with me during service. First class. Couldn't have asked for more

Service

Excellent service, easy to book, great communication, friendly and professional staff, comfortable waiting area, car washed and vacuumed, etc.

Service

I felt that the service staff were thorough in looking after my car and arranged for a new battery pack for the emergency call system to be fitted the same day as my service and MOT so I didn't have to come back another day.

Service

It is always very good.

Service

did what they said they would do

Service

As above

Service

See above

Service

I love Quality and that's what BMW provide me with

Service

I cannot thank my service advisor enough as he has always been very professional and very prompt with dealing any issues that have arrived.

Service

Straightforward without any problems,especially during these difficult times.

Service

Very good

Service

Good service , great facilities

Service

Always small surroundings, efficient, helpful even under Civid 19 restrictions. Communication is always good.

Service

First class work.

Service

Brilliant staff and a lovely dealership.

Service

Easy to book the service. Was the first service for the car and it was cleaned??.

Service

Well informed knowledgeable and polite service

Service

Because I'm satisfied

Service

Solved the problem and kept me informed all the way through

Service

As stated above, the service was good, but I need reliability on the car

Service

Fault resolved

Service

I've dealt with Cotswold for more than a decade. As I have moved house it's over 70 miles from me, but worth the distance. I don't trust the local franchise, and their reputation isn't good either.

Service

The staff were friendly and competent

Service

The service is beyond the value

Service

see above, maria on reception is always helpful and very good at recognising customers voices!

Service

Great service and courtesy car.

Service

service was faultless

Service

Great experience

Service

I find the staff at the dealership to be friendly and helpful.

Service

Service took longer than anticipated but otherwise all ok

Service

Everything completed to my satisfaction

Service

Easy to book in, work required was well communicated. Car was ready promptly

Service

Everything carried out in good time on the day and kept very well informed throughout the service/repair.

Service

very impressed with the explanation of how the basics worked on the vehicle (COVID Restrictions applied)

Sales

All remote

Sales

Superb despite a remote selling experience. A novelty but no less of a pleasurable experience

Sales

Excellent service from Tom Lawrence. He is very efficient, friendly and helpful.

Sales

Tom Lawrence was patient, attentive & extremely supportive during the entire process...

Sales

All ready and waiting for me at the allotted time, friendly people, everything clearly explained. Car is great!

Sales

Considering the current situation the hand over was very smooth and professional.

Sales

Very helpful in every aspect, helped me through the paperwork and delivery was very flexible to suite my timing.

Sales

Cotswold BMW were great, especially Alex Biruls who made the buying process from start to finish easy and a real pleasure.

Sales

Safe efficient handover

Sales

Helpful and enthusiastic

Sales

Difficult to buy a car during the 3rd lockdown but it's been relatively easy

Sales

Again, considering the circumstances, very good. No problems at all.

Sales

COVID limits the full sell

Sales

Again it all comes down to dan and joe at the chelteham branch both really top guys.

Sales

Lots of communication throughout the whole process. I felt like I always knew what was going on, and I got rapid responses when ever I needed to check anything.

Sales

Very happy with the car

Sales

Very impressed with Jon Lawrence and his attitude at Coteswold in Cheltenham.

Sales

Adam was extremely helpful and knowledgeable about the brand and vehicle.

Sales

All very friendly and efficient.

Sales

Great overall experience

Sales

Arrangements at Centre were well judged to allow the necessary exchanges despite COVID restrictions

Sales

Excellent customer service from start to finish from Tom. I will definitely be coming back again in the future.

Sales

Great sales representation and slick handover of vehicle in these unprecedented times by Dan R .

Sales

Normally we would prefer going to the showroom and discussing the purchase with the sales staff but because of lockdown this was not possible. However, Oli Hayden is a very competent salesman and guided us through the whole process.

Sales

Taking into account lockdown, very pleased!

Sales

This was my first experience with Cotswold BMW, Cheltenham and really appreciated the level of attention (and patience) of the dealership particularly Daniel Roebuck the sales executive. From start to finish the belief was the customer was valued.

Sales

Given we are in the middle of a pandemic the team did not miss a beat and even got my 21 plate car on the 1st of March - without leaving my home!

Sales

There was a very long delay in getting the car (9 months), not the centres fault they kept be updated throughout the ordering and delivery process

Sales

Excellent service and communication.

Sales

Lockdown restrictions meant the usual niceties couldn't happen. Understandable, but sad nonetheless

Sales

Under the circumstances everything seemed very efficient...buying a car without seeing it not my normal experience.

Sales

Alex Biruls was an amazing representative of the BMW brand, he approached the sale and hand over excellently and ensured that everything ran smoothly (despite the current restrictions). We can't thank him enough for getting us our dream 1st BMW.

Sales

All of the personnel from reception to sales and service is always friendly yet professional. In particular the attention provided by Tom Lawrence has been exceptional. Support from your 'genius' Tom Kemp has been prompt, helpful and informative.

Sales

Again great service and understanding my needs as well time scale t complete the purchase

Sales

All was very smooth & no problems

Sales

No complaints. Slightly unusual due to covid. Bit the car is magnificent.

Sales

Completely satisifed, it was easy, trouble free and the customer service was second to none.