Quality service, great job.
Didn't dispute my concerns with the car at all had it in and fixed it
Cotswold BMW have impressed me with their customer service consistently, especially for existing customers who, in car dealerships, are often pushed aside in favour of new car buyers.
The sales associate understood our requirements and located a high specification vehicle at a competitive price.
Every time I go in to have work carried out on my car the service staff always are very friendly and helpful
Tremendous help in finding a slot to arrange the service my car needed and information with regard to having a regular service by BMW.
Communication during the day was excellent - to the point of obsessive
We were informed with video of vehicle of what needed rectifying
All done perfectly thank you
Completed the check on time
Kept in contact with me about my car and worked with me on the price matching of the tyres my car required. Staff also excellent and helpful.
Brake fluid service was done promptly.
Very happy with service , able to wait in comfortable surroundings and enjoy a coffee
Everything went smoothly.
Very helpful and thoughtful staff
Service completed on time and within estimate
Car was MOT'd quickly and the drop off/pick up arrangements for Covid were ideal
Very friendly professional service with everything explained
Booking in was easy and polite and communication over progress was good .
Car was serviced very efficiently
Lovely clean and problem solved!
Very helpful and kept me posted.
Did everything I requested.
The car went in for an MOT and the faults found were fixed without cost and on the same day. Very friendly and competent staff in our experience
Retaining the usual high standards, despite current restrictions for Covid
Long standing customer. Good service every time.
Because of my last answer..you did the work quicker than expected and I was happy with the price. Craig, was very attentive and helpful.
Smart, clean and tidy and great professionalism from all the staff??
Considering the circumstances the team did everything they could. Very good. I miss my free coffee and croissant though...
convenient and trouble free experience
Did what you said you'd do. Thanks to whoever sorted the nice hire car.
Best main dealer service I have had across a range of brands. Great communication throughout, easy to get to the location and excellent resolution of technical problems.
The staff are always friendly and helpful and servicing is offered at good prices and always informative.
Service representative very helpful and updated on vehicle status.
The staff always go the extra mile and the communications are excellent.
Very good customer service
Overall process was very efficient
I was able to leave the car overnight to collect as I live 1 hr away. But look forward to having a coffee next time !
Efficient and always right.
Again, Andy was great and met Todd who worked on my car - again, helpful and informative.
Carried out everything I asked for. Kept me informed about status of the job. Returned my car in excellent condition.
All the staff are excellent and efficient, and very helpful especially in these difficult times!
Prompt, friendly service.
From the start of the booking to pick up my car from garage very clear communication.
The whole process was done with great ease
Efficient and smooth experience work completed on time
My questions were answered. I was happy with the service on the car.
Cameron in the service team was outstanding and delivered an admirable level of customer care which generated a high degree of confidence. He kept me "updated" throughout the whole service journey and delivered on all commitments made.
Excellent service, great personal contact and the car was dealt with quickly.
Excellent customer service
Got the work done in the desired time boundaries.
Kept me informed, service manager went out of his way to help me
Very professional and kept me informed on progress of wok to fix car.
Quick and efficient, no fuss
Always polite and kept me informed of vehicle status whilst having work done
Courteous and covid compliant
Very good customer service great job on first service
Efficient, polite and easy to deal with. Communication with customers very good, keeping people aware of all situations regarding Service/Repairs. Handling of provision for Covid-19 excellent.
Again great staff, safe processes and good service
From start to finish carried out in a most professional and helpful manner
As ever a perfect, simple, safe experience
The mechanic I dealt with was extremely helpful, honest and clear throughout the whole process.
Excellent, Covid19 compliant service
Car always returned clean
I booked a 'while you wait service and was told the service would take 90 minutes. It took nearly 3 hours. I've no particular objections to how long it takes, but my expectations were set and I had planned work activities which had to be postponed
I booked in for engine oil service which was trouble free. On the day everything was dealt with very well.
Completely happy with my visit during these trying times.
Excellent service. Even fitting a broken part found when doing the service check.
All of my questions were answered and I felt very confident that myself and my car was being looked after to the very best of abilities.
Very good customer service and they stay in contact to let you know what's happening with your vehicle
Incredibly quick at finding a solution for my issue
Great levels of service throughout - despite covid!
The job was done in a timely and competent manner.
Happy with the entire process from making the booking to collecting my car.
More than happy with the service.
My experience is good in dealing with your company. i am particularly pleased with the vehicles which i have purchased from you
Work started and finished as expected
Quick efficient service at a very reasonable price
Service personnel polite and extremely helpful
Professional approach, kept in contact by phone re MOT, The knowledge that our car has been given 100% checks by fully trained mechanics. One way system and staff confidence, friendliness helped too.
Rang to explain what they found (very minor) and went ahead, got authorisation and acted upon instructions
met expectation for this service visit
Great greeting, some good problem and flexibility from Andy too. Loved Tom's knowledge on the cars as a fellow enthusiast!
very helpful and attentive
Key drop process simple. Phone call explaining what would be done. Phone call taking card payment and work on vehicle completed (slightly earlier than thought)
Cotswold BMW Service centre only provides excellent service. The MOT was efficiently carried out.
Dan was a most professional and covered all my concerns
My car was repaired under warranty at no fuss
The work was completed on time and with great care.
BMW Cotswold provide a first class service in a first class facility. The staff are always friendly and helpful without being overbearing. On this occasion I was impressed with their efforts to mitigate the spread of the Covid 19 virus.
Kept informed at each stage,and work completed on time.
Very good customer service
The vehicle arrived ahead of when it was promised
Everything went smoothly. the service from Dan Roebuck was excellent from start to finish, and even after delivery.
Sales person was helpful and friendly
Tom Wattmore has been fantastic. He couldn't have done a better job. He has dealt with a number of problems we have had along the way, very well. He made my purchase a very enjoyable experience and wouldn't hesitate in using him again.
Good process given the conditions
The whole experience was great
The vehicle was clean, tidy and despite social distancing etc, made my wife and I feel special.
Again in difficult times the handover was COVID safe and probably not quite as elaborate as in non COVID times but everything was on time, car full of diesel (many thanks) and we have enjoyed driving it since.
Very pleased everything done very smooth
I did not visit Cotswold BMW due to lockdown, but Matthew sent all the details I required for exactly the vehicles I was looking for.
Good communication up to purchase, great handover, even a good coffee!
Every transaction, query, assistance was of the highest standard. I could not ask for more.
Very helpful and friendly
Efficient and well presented handover
Smooth and hassle free process
Cotswold Cheltenham BMW
Cheltenham
