Loading...

ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

BMW i Brand Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Richard Taylor

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

Andrew Cresswell

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Harriet Booth

Trainee Sales Executive

Alex Biruis

Product Genius

Ross McCormick

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Joanna Mlynska

Receptionist/Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to work with

Service

brilliant staff, friendly helpful 5 star service

Service

Service advisor was extremely pleasant and knowledgeable, work completed in good time with no difficulties. Amazing set-up - like an airport!

Service

Efficient and helpful

Service

Oil change quite pricey but service was good

Service

Overall pleased with the service, everybody is very welcoming and helpful when you are there. Was slightly disappointed that i had to leave my car and that no courtesy cars were available. And initially wouldn't be given a lift to Gloucester.

Service

Quick, efficient, I was able to work while I waited

Service

Wheels were not washed when car was valeted.The car was collected from my place of work and when returned the keys and paperwork were left with the receptionist.OK in itself but paperwork was not in an envelope so any third party could see details?

Service

The work was completed to my full satisfaction and the courtesy car provided was fine, I always wish that there was a dealership slightly nearer to my home to make minor remedial work less of a chore.

Service

Excellent facilities and a reliable transfer service to and from home meant that I lost the minimum amount of time on the day of my recent service.

Service

Had to wait a long time, was booked for 3.45pm, left 5.35pm.

Service

Have always found staff courteous and helpful. Always prepared to go the extra mile!

Service

Everything I highlighted was dealt with to a satisfactory manner. Kept me up to date during the day.

Service

One problem with the detailing of the inside of the car but overall the experience of the service process for the customer is extravagantly good because of the new facility and ambience it creates. My problem is that I have a sticky steering wheel.

Service

Service was arranged on a date to suit me. Car was collected from my house and returned having been serviced and thoroughly valeted - in fact it looked like a new car!

Service

Service done on time and ready when you said it would be ready. The new show room/facilities makes it a much more pleasurable experience

Service

Clean friendly enviorment

Service

I received good service

Service

Car was ready on plan. I asked for it to be ready for 16.30 and it was available a little before then, washed and hoovered.

Service

Very efficient staff throughout the company , very good service always obliging to fit in with my time schedule car always presented back to me immaculate after being worked on.

Service

Easy, pleasurable experience with great staff

Service

I was told by Andrew what was going to be done to my car and the time it would take. the work was done exactly as he had told me.

Service

Polite and as efficient as they could be. Sytner Newport have now agreed to service the wheels and replace the hub caps.

Service

The technician knew what the issue with my car was and resolved it there and then - no visits back needed.

Service

Goodwill payment given but still left a large bill.

Service

Cotswold did exactly what I requested.

Service

Very impressed by service, care and communication

Service

Although it was just an MOT, I am very grateful for the professional advice and advisories that were given to me - and the car was washed and vacuumed too!

Service

well looked after

Service

I had a security device fitted to my car and I cannot fault the work that they’ve done. I know that internal panels would have been removed to get to the car’s wiring yet there’s not a hint of badly fitting or rattling panels or dashboard trim.

Service

Car returned with different tyre pressures. O.5 bar

Service

End result was perfect and I know if a problem arises it will be resolved.

Service

Overall customer service; excellent showroom and facilitaties for working while you wait.

Service

My questions wer answered and the car is performing better

Service

Everything requested was addressed! With the minimum of fuss!

Service

Problem solved on the first visit

Service

The servicing of the car, and the communication with staff was, as usual, excellent; but I was disappointed this time not to have the option of a loan car.

Service

Welcoming experience, a bit like visiting your favourite coffee shop

Service

Helpful communicative staff in the Body Shop , particularly the Manager Mark at Cotswolds. Price also right and the work was excellent.

Service

i was very satisfied with the way i was looked after as i did not have a booking when i phoned about the problem i had, they ask me to bring my car to the service department asap they then fitted the car in sorted the problem, i was on my way.

Service

As above.

Service

Performed the work quickly, kept me up to date on progress, personal touch

Service

Easy and uncomplicated experience with good communication

Service

No problems experienced as far as the service itself was concerned - exactly as promised

Service

As above, was well looked after, lovely staff, great coffee, and pleasant surroundings not a bad place to spend a couple of hours

Service

Kept us informed all the way and tried to help

Service

Everything was smooth and efficient happy ??

Service

Rather than having to take a car and come back the very helpful lady I was dealing with was able to get the car repair organised whilst I waited.

Service

Service Centre efficient and responsive

Service

the was due car to be MOT’d at a prearranged time. Were promised to be called when car ready. We were not called. We called twice each a hour apart to be told each time no one could tell us if the car was ready or not. Got a call back 4pm next day!

Service

Fairly satisfied as the gentleman that looked after me was professional and efficient. However, I did have to wait for around 10 minutes on arrival before I could be seen though and I did find the cost was quite high for the work done too.

Service

I have always been given cost effective advice and the collection and return service has been invaluable

Service

Very efficient and customer service orientated.

Service

Excellent

Service

Service was good, however the inside of my car was not cleaned very well. For example the boot was not cleaned at all.

Service

So seamless, car collected and returned to my driveway with telephone updates on how it was doing during the day.

Service

Work carried out to perfection

Service

No nasty surprises, pleasant staff and excellent environment.

Service

Convenience of drop off, fast service, cafe bar upstairs, ability to get bus into Cheltenham, ability to do business with parts team whilst on site

Service

Safe in the knowledge that the work is carried out by competent well trained BMW personnel using genuine BMW spares. The work has the BMW seal of approval and is warranted for 12 months.

Service

Really impressive dealership and personnel. The only small thing I can think of is having a system whereby you can give the customer a rough eta on when the car could be ready, this could help manage expectations if nipping into town like I did

Service

always excellent attention.

Service

The work done was very good. The car came back with a small dent in the back bumper which I believe was not there when it was taken in for repair. That took the edge of the pleasure of having the bodywork restored at the front.

Service

I received a warm welcome, every detail was explained clearly throughout the process.

Service

Attentive,good workmanship and car nicely presented.

Service

Quick check in, and good ongoing contact throughout the day.

Service

Disappointed at the mounting cost of the repairs to the rear brakes throughout the 2 days my car was with you.

Service

Service light not been switched off

Service

Excellent collection and re delivery service, this time offered foc because my wife and I both had health issues at that time.

Service

The service was completed, the notified issues resolved and the car returned washed and valeted. Unfortunately a new fault was generated allegedly via a software update.

Service

From handing my car over to picking it back up I was kept fully informed of its progress.Listened to my requests / concerns whilst the car was with them.Very pleased with the work carried out, service was spot on.Thank you.

Service

Poor communication, long lead time to wait for a courtesy car. repairs done and upon collection, secondary issues encountered by work being carried out incorrectly. being dragged into internal politics when applying for a warranty claim!

Service

Good communication

Service

Efficient and to agreed timetable

Service

The courtesy car was good and was extended by a day easily. All the service and wheel refurbishment issues were dealt with and communications were swift and clear. Attitude of the staff is excellent - switched on people.

Service

they are a very professional and helpful dealership and did everything that was asked of them

Service

A bolt was missing from engine cover, requiring a return visit.

Service

Because I was happy with the service given, only issue was with a gasket from the intercooler to the turbo which had deformed, reducing the power after the Power Kit was fitted. This was later resolved at Cooper York at a cost to myself.

Service

excellent but cant give 5stars as perfection is difficult to obtain and then maintain

Service

Service was carried out in a timely manner, I was given a ride into town and back and also sent a video when a nail was found in a tyre. I was provided refreshments, internet access and a comfortable seating area with a charging point as well.

Service

Good experience - just took a little longer than we were told but a nice showroom to be waiting in.

Service

Excellent job at a fair price

Service

Car was collected from my home and returned once the service was completed.

Service

Very Helpful service staff

Service

Overall, very satisfied. Only let down by the failure (again) to call us when the work had been finished. This is the second time this has happened (the previous one with my wife's car) and so seems to be a consistent issue.

Service

Good welcome. Efficient service. Transfer and pick up from Cheltenham centre an extra bonus

Service

The service advisor was able to arrange help for me at short notice and the issue with my car was rectified in a very timely manner. I was also provided a courtesy car at late notice

Service

Good offer to price match on tyres

Service

All serviced as expected apart from a spare part being unavailable which was remedied the very next day

Service

See previous text box.

Service

Would have been 5, but the time slot I booked online and had confirmed was then not the time of my service - only half an hour later.One suggestion: is it possible to link service history record with website so I don’t have to pick type of service?

Service

A great new BMW centre for Cheltenham and surrounds. Impressive site. Helpful staff.

Service

When something falls of your car whilst driving your car at 30mph after only having the car 5 weeks and this was the cars first long journey you shouldn't have to argue about it being covered under warranty.

Service

It is the staff that make a company and Cotswolds always go the extra mile with all customers.

Service

Warranty work completed to my satisfaction.

Service

Always looked after by the staff at Cotswold. Andrew Macadam always very helpful and always provides a great service.

Service

Slight delay on duration of service but nothing major

Service

As said above, great service and helpful dealers

Service

See above. We would have marked as completely satisfied, apart from our experience on the first handover day.

Sales

This is the 3rd purchase from Cotswold dealership. The two last purchases were from their senior sales executive Adam Harber who was superb.

Sales

Couple of issues with new car.

Sales

Andrew was very professional outlining the key point on the car and the car was ready on time for collection

Sales

I didn't get my smart key for almost a month after purchase, but otherwise all excellent.

Sales

Adam Harber was outstanding. He was practical, no bullshit and got stuff done. Support staff were very friendly too.

Sales

I had a bad experience with my previous BMW but BMW group have compensated me for this and helped greatly to get me into my new car. I am delighted with it so far and look forward to enjoying it over the next few years

Sales

Because we had a good experience and were looked after well/However, dealing with your Head Office and B.C.A. has not been as satisfactory.

Sales

Gods experience with my sales executive (Jamie Cooke), however due to ordering the vehicle from another dealer’s stock, the other dealership tried to block the transfer of the vehicle once I had placed deposit and sale nearly fell through as a result

Sales

We never felt under pressure, felt valued as customers and were able to ask all the questions to make sure we understood what we were in for.

Sales

You are made to feel special

Sales

The experience at the centre was excellent and everyone dealing with me was friendly and attentive. The centre is light and airy with coffee and cakes available and there is a wide range of cars on display.

Sales

It was a quick and easy process - no problems.

Sales

As I said above sales experience was very good but let down by the delivery experience.

Sales

Matt was there to welcome us as soon as we arrived

Sales

Well presented

Sales

Friendly - nice coffee