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BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy to book the service. Was the first service for the car and it was cleaned??.

Service

Well informed knowledgeable and polite service

Service

Because I'm satisfied

Service

Solved the problem and kept me informed all the way through

Service

As stated above, the service was good, but I need reliability on the car

Service

The service is beyond the value

Service

The staff were friendly and competent

Service

I've dealt with Cotswold for more than a decade. As I have moved house it's over 70 miles from me, but worth the distance. I don't trust the local franchise, and their reputation isn't good either.

Service

Fault resolved

Service

see above, maria on reception is always helpful and very good at recognising customers voices!

Service

Great service and courtesy car.

Service

service was faultless

Service

I find the staff at the dealership to be friendly and helpful.

Service

Great experience

Service

Service took longer than anticipated but otherwise all ok

Service

Easy to book in, work required was well communicated. Car was ready promptly

Service

Everything completed to my satisfaction

Service

Everything carried out in good time on the day and kept very well informed throughout the service/repair.

Service

Ian and Tom have worked hard to find the best solution for my vehicle and have made practical decisions along the way. Their support has genuinely made me want to stay with BMW when I change my main vehicle next month - impressive!

Service

Because the service department explain everything clear so as you understand.

Service

Customer experience was excellent and Jo Hall was able to book my car in at the last minute and answered all my questions

Service

Really friendly, kept us up to date with everything, even sent videos of the bits that needed replacing,

Service

The staff were very friendly and helpful

Service

See above

Service

The work was completed as required with parts ordered as swiftly as possible. The car now drives really well. The service advisors were polite and helpful.

Service

Very informative about what was needed, including video of the car

Service

Quick and efficient. Follow-up video was useful.

Service

MOT was undertaken during COVID lock down but a safe space and procedures was provided for the customer.

Service

Everything superbly handled

Service

Safe environment and great care taken of me and my precious BMW

Service

1st class service everytime

Service

I've always dealt with Chris Smith for servicing and issues with my BMW vehicles. Chris Is super efficient, always happy to help and gives clear, honest, friendly advice. He is an absolute asset to your business.

Service

Craig extremely courteous, helpful and knowledgeable.

Service

Everything explained & broken down for me, costed in advance and all done to the highest standard.

Service

Good service, quick and easy.

Service

Most of the time the service has been good,

Service

Quick service. Very helpful staff. Great work on the car.

Service

Completely satisfied apart from the lack of the perect coffee on the first floor, but that's down to COVID

Service

Faultless service.

Service

No issues with anything.

Service

Value for money

Service

Efficient service with no problems.

Service

Easy friendly service.

Service

All sorted as agreed. No delays, no excuses, job done. All made very easy, very much appreciated!

Service

Very good service

Service

BMW has resolved all the issues that I presented them with. Pre-payment over the telephone made collection straightforward.

Service

Outstanding service

Service

problem with car solved

Service

Quality service, great job.

Service

The sales associate understood our requirements and located a high specification vehicle at a competitive price.

Service

Cotswold BMW have impressed me with their customer service consistently, especially for existing customers who, in car dealerships, are often pushed aside in favour of new car buyers.

Service

Didn't dispute my concerns with the car at all had it in and fixed it

Service

Every time I go in to have work carried out on my car the service staff always are very friendly and helpful

Service

Tremendous help in finding a slot to arrange the service my car needed and information with regard to having a regular service by BMW.

Service

Communication during the day was excellent - to the point of obsessive

Service

We were informed with video of vehicle of what needed rectifying

Service

All done perfectly thank you

Service

Completed the check on time

Service

Excellent service

Service

Brake fluid service was done promptly.

Service

Kept in contact with me about my car and worked with me on the price matching of the tyres my car required. Staff also excellent and helpful.

Service

Very happy with service , able to wait in comfortable surroundings and enjoy a coffee

Service

Everything went smoothly.

Service

Very helpful and thoughtful staff

Service

Service completed on time and within estimate

Service

Excellent experence

Service

Car was MOT'd quickly and the drop off/pick up arrangements for Covid were ideal

Service

Very friendly professional service with everything explained

Service

Helpful and efficient

Service

Lovely clean and problem solved!

Service

Car was serviced very efficiently

Service

Booking in was easy and polite and communication over progress was good .

Service

Very helpful and kept me posted.

Service

Did everything I requested.

Service

The car went in for an MOT and the faults found were fixed without cost and on the same day. Very friendly and competent staff in our experience

Service

Excellent.

Service

Retaining the usual high standards, despite current restrictions for Covid

Service

Smart, clean and tidy and great professionalism from all the staff??

Service

Because of my last answer..you did the work quicker than expected and I was happy with the price. Craig, was very attentive and helpful.

Service

Long standing customer. Good service every time.

Service

Considering the circumstances the team did everything they could. Very good. I miss my free coffee and croissant though...

Service

convenient and trouble free experience

Service

Best main dealer service I have had across a range of brands. Great communication throughout, easy to get to the location and excellent resolution of technical problems.

Service

Did what you said you'd do. Thanks to whoever sorted the nice hire car.

Service

Service representative very helpful and updated on vehicle status.

Service

The staff are always friendly and helpful and servicing is offered at good prices and always informative.

Service

The staff always go the extra mile and the communications are excellent.

Service

All was very smooth & no problems

Sales

No complaints. Slightly unusual due to covid. Bit the car is magnificent.

Sales

Completely satisifed, it was easy, trouble free and the customer service was second to none.

Sales

Adam my sales assistant was excellent and very help full

Sales

Whole experience made pleasurable and easy.

Sales

Very efficient service from start to finish, especially given the fact that we are in lockdown.

Sales

I was satisfied with my experience with BMW

Sales

In these difficult times the service was fantastic accommodated all my needs and requirements. I had awful service at Audi and Cotswold Cheltenham were brilliant will continue to use them and recommend them to my clients and friends.

Sales

Sales man was great.

Sales

The purchasing experience was very straightforward, efficient and painless, particularly considering these very difficult times. Everyone at Cotswold BMW with whom I had contact was very friendly and helpful.

Sales

Alex was very easy to deal with and provided a fantastic service.

Sales

Great customer service and good value

Sales

Very friendly and a highly COVID secure click and collect transaction. Despite that, both Tom and the reception Team were keen to ensure that all my questions were answered.

Sales

Very good customer service

Sales

The vehicle arrived ahead of when it was promised

Sales

Everything went smoothly. the service from Dan Roebuck was excellent from start to finish, and even after delivery.

Sales

Tom Wattmore has been fantastic. He couldn't have done a better job. He has dealt with a number of problems we have had along the way, very well. He made my purchase a very enjoyable experience and wouldn't hesitate in using him again.

Sales

The vehicle was clean, tidy and despite social distancing etc, made my wife and I feel special.

Sales

Good process given the conditions

Sales

The whole experience was great

Sales

Sales person was helpful and friendly

Sales

Again in difficult times the handover was COVID safe and probably not quite as elaborate as in non COVID times but everything was on time, car full of diesel (many thanks) and we have enjoyed driving it since.

Sales

Excellent experience