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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Alex Sinclair

Business Manager

Joe Christie

Used Car Sales Controller

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Dan Pearson

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Riley King

Trainee Sales Executive

Alex Biruls

Product Genius

Tom Kemp

Product Genius

Harriet Dowding-Jones

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Grace Gwilliam

Receptionist/Host

Camilla Homer

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied with service. Only let down by losing my original memory card from initial installation when changing devices. I did mention this to sales assistant who obtained a memory card from somewhere but I realised it was not mine as mine was

Service

All discharged as requested. Car cleaned.

Service

Great service from start to finish.

Service

Pleased with service but not happy not being dropped back to Gloucester or picked up.The answere I was given ,transport was available to Chetenham but not Gloucester.

Service

issues dealt with and explained

Service

Lewis provided excellent support while the car was in, co-ordinating a range of repairs and service actions. The alloy wheel refurbishment that Cotswold did was especially impressive and the wheels look as goo as new.

Service

Service from Cheltenham Cotswold BMW has always been helpful and even gone out of the way to help with service part for my BMW car to reduce pricing. Pricing was much better and helped with making relationship stronger with BMW.

Service

Breakdown occurred just 3 hours into a 13-hour journey, so ability to respond quickly and efficiently was paramount. BMW Cotswold answered the call as well as we could have hoped for.

Service

Omitted to change a tyre but quickly resolved the matter and gave 15% discount on the final invoice

Service

Fault was fixed within the day and the person I dealt with was extremely helpful and pleasant.

Service

Great service and experience. The staff are all friendly and helpful. My son looks forward to going to the dealership.

Service

Whilst it's not Cotswolds fault but more BMW there should be a courtesy car or experience car from the centre available without waiting 5/6 weeks. I understand another recall on the 3 series hybrid adding to this delay.

Service

Well informed efficient service providers. Everything promised was delivered.

Service

See above

Service

Again the customer service is very good.

Service

On time, courteous and professional.

Service

Extravagent premises, frustrated by the process. I was in for a recall, I have an old BMW, high mileage, sensed the car and owner was not a priority. I dislike being patronised.

Service

Very satisfied with the service received. 5 stars not given as only booked in for a MOT, but extra work (oil change and rear break pad change) was also identified but was not very urgent which meant valet of the car was rushed.

Service

It was a very painless experience

Service

No hesitation to go there. My experience had been A*

Service

Super service, car just could have been cleaner on inside

Service

When you take a vehicle in you need to know when you talk to some one they understand and you do not have to return for the same issue.

Service

Before service, I reported car was not running smoothly. The service was performed, BMW said all was OK. Soon after the service the drivetrain alarm activated including loss of power. A quick diagnostic showed valve fault! Why did BMW not discover?

Service

This was the second visit to the dealership to rectify a problem on a two month old car, and it was not fixed. This now requires a third visit.

Service

There is not enough text available in the box to provide details but no details at any stage were provided, and the paperwork detailing the cars condition and status was not completed and I found some of the staff rude and difficult

Service

Very professional

Service

OK but problems were not anticipated leading to delays

Service

Cotswold advised they could not apply powder metal to my alloys before they diamond skimmed them, then advised that there is now not sufficient ally left to skim again if they get scuffed - and would need a new wheel. Not Happy.

Service

Craig, the member of staff who was dealing with my appointment (for a de-tox) was brusque to begin with and barely spoke to me. He was busy finishing off something else and his manner was not at all what I expect from BMW.

Service

The MOT got done, the Valet was terrible.

Service

Arranged a courtsey car at short notice, very flexible with regard to return and pickup. Very happy with the work completed on my car.

Service

Went in for airbag recall and left with an airbag warning light on , which was not on before!!

Service

Excellent staff, with a short wait to be seen, love visiting Cotswold Cheltenham.

Service

Very pleased dealership and experience with the service department there.

Service

Efficient service and follow up arranged for a longer leadtime warranty item.

Service

They have always looked after my car since 2003 Runs like new I

Service

Did the job needed

Service

It would take too long here to state the reasons, but I would be happy to do so face to face. BMW have always put things right once I have been able to speak with the manager, but that does not excuse the fact that it should not have happened.

Service

Always receive good customer service. Craig is a good guy

Service

Because Cotswold Cheltenham dealt with my query, ordered my parts and had them delivered far quicker than Syntner Sheffield and Stephen James Bromley.

Service

The work was supposed to take

Service

Excellent facilities and very well looked after

Service

Service gave s solution to my problem then BMW rejected their findings and suddenly my vehicle is fit for purpose and ready to collect. Joke!

Service

See answer 1

Service

Same as above

Service

very polite service staff

Service

The part required to upgrade/replace in the coolant systems took over a week to arrive and although I was in one of their cars it was an inconvenience

Service

See comments above.

Service

The service department was well organised and delivered exactly what I needed.

Service

It took much longer than expected but the job got done.

Service

Good service

Service

All the service staff welcome both my wife - very important - and I. Talk and Listen. Also the vehicle talks for itself by being reliable. (At least until today, when warning messages are causing some head scratching)

Service

Car was returned with scratches. Dealer would not take responsibility.

Service

Partly delivered my request

Service

Everything was completed within the timescale agreed and I was able to get a coffee in the lounge. Nothing extraordinary happened to warrant a 5.

Service

Couldn't ask for better

Service

Craig Hatton in Service made everything easy

Service

Efficient and did what was promised

Service

Wonderful people who couldn't have been more helpful! It was like having American customer service in the UK! Such a breath of fresh air to have in a dealership, rather than feeling like they are doing you a favour for servicing your car!

Service

Andrew in the service department is remarkable . Thank you to him, his customer care is the reason that I stay with bmw .

Service

Always efficient

Service

Car returned immaculate and on time.

Service

Service reception and actual tecrption have alternate views as to whether adblu is a dtive i no appt service ir not. Confusing to customers.

Service

My car had a full service and one of the items was windscreen wipers that could have been replaced but I wasn't given the opportunity to ask them to do this so I guess I will have to come back. I was only aware of this up after I collected my car.

Service

I dropped the car off at the agreed time of 0950hrs 11th April 2019. I was told it would take about an hour. After an hour nobody had come to see me so I went down myself to Servicing. I was then told there was a delay...

Service

It was like getting into a new car when I drove away

Service

The complete service!

Service

Work completed on time, good documentation provided of the work done.

Service

Successfully identified the issue and managed to get the car booked in the next day to be resolved.

Service

3 tyres replaced. Returned twice due to vibration due to incorrect balancing. After second rework was informed that they thought weight had come off one or more wheels, possibly after washing!!!!

Service

I cannot fault anything in my service experience. It wasn't like going to a car dealer to get one's car serviced, more like going on holiday.

Service

Took slightly longer than scheduled but otherwise great.

Service

i felt very comfortable.

Service

Had a problems with the dash cam as it wouldn't work initially as was left a limbo so had to chase for the remedial work to be carried out which was not very good as the camera system was expensive. It was found to be the memory card fault.

Service

Really great service department. Was given a tour by the manager. Exceptionally clean and tidy: demonstrates a team with organized minds, giving the customer reassurance that any work done on their pride and joy will be done with care and done well.

Service

While you wait service. Completed to time whilst I enjoyed a coffee and a little work on my I pad.

Service

It is due to the staff I meet and deal with at your Cheltenham Branch.,

Service

Courtesy Kindness Disponibility

Service

All service items verified and logged

Service

I was met at the door by a friendly lady. Taken to a very knowledgeable young man to sort out keys etc. Then escorted to a very comfortable waiting area . Coffee and pastries were delicious and the problem with the car is resolved.

Service

The excellent facility at BMW Cotswold has always been matched by the standard of service provided by the employees who are polite, friendly and helpful.

Service

By request the pipe that had allegedly chewed by a rodent was retained. There is no sign of rodent teeth marks, but rather appeared the grommit could possibly have been ruptured during its extraction from the bulk head. The car is not kept in a barn

Service

Car cleaning average at best.

Service

Friendly and efficient service

Service

All done as quoted and completed on time professionally

Service

No option was available for my car to be picked up from my home.

Service

Courteous, professional service

Service

A slight wait to pick up car, but other than that excellent.

Service

Was told on the initial call that the job would be foc as I had a service package but on arrival told there would be a cost but on picking up the car told it was foc as I had a service package.Confusing

Service

Cotswold serviced my car, MOT'd it, washed it, ran me home and the collected me from home at an arranged time when the work was completed. Couldn't have asked for more.

Service

1. The parking light was supposed to have been fixed but a light has come on again to say its not working! 2. The cigarette lighter (also supposed to have been fixed) appears not to be working either! 2B fair I need to try with another adapter.

Service

Staff are always exemplary. It is the car I have issues with.

Service

Very well looked after by Andrew McCann in servicing. Very professional.

Service

Friendly, helpful, completed while I was waiting.

Service

The after sales experience is always second to none when we are dealing with Andrew McAdam in the service/after sales department He is polite, professional and always helpful.

Service

Very efficient

Service

Premium service all the way. By far the best BMW retailer I have ever dealt with. Efficient and honest. Highly recommended.

Service

All as above and below. A very personal and pleasant experience. Always has been from when I first moved to Cheltenham realised I urgently needed an MOT and despite in middle of move sorted it out.

Service

The staff and facilities are first class and quality / pride of workmanship are without fault.

Service

The rattle is still happening

Service

They always do a good job and keep you informed

Service

Customer satisfaction is the number 1 priority regardless of whether you are buying a car or just having a coffee while waiting

Service

Amazing centre - superb personal service from all the hosts that greeted me and Andrew McAdam deserves a pay rise! I could not fault the entire process and service team at Cotswold.

Service

Excellent process as I was kept informed of what is being done and also stated what will be required to be done at the next service.

Service

Although time I required the car was given at outset there was not time to have it cleaned

Service

Service itself and front-of-house employees all seem top notch. Noticed later several parts of car not washed when valeted - including the entire rear bumper. If you're going to offer this as part of the service, then should ensure it's done fully.

Service

Excellent service, finished at the time stated and washed! Very busy road back to motorway. Service staff answered my questions re service shedule and explained how to update sat nav.

Service

The experience was faultless. Great care and very hospitable. Everything that was done was clearly explained.

Service

everything done on time

Service

They could have done nothing more

Service

The advice and explanations about what needs to be done are excellent and the staff are always very helpful.

Service

Not impressed in anyway. Used to get better service before this new super centre opened. Really only interested in car sales not after sales service and support.

Service

To need the car for two days was excessive for a minor problem that was unresolved on account of cost.

Service

Great customer service and fantastic showroom

Service

car had to be recovered by BMW emergency services. hadn't booked in yet they still made time for me, explained everything and answered all my questions

Service

A far-easier process this time, the Sales Team were excellent and provided everything we wanted.

Service

Some areas were a little not quite right as reported earlier

Service

Good efficient service and attention

Service

Craig looked after me superbly and was extremely efficient and professional

Service

Efficient and courteous.

Service

Very professional and very ready to help in anyway.

Service

Car not returned on time and has to go back for work to be completed

Service

Quick and efficient

Service

The service agent was friendly and polite the car arrived back at he stated time and everything seems fine with it

Service

The process was fast and efficient from start to end.

Sales

Very happy

Sales

Helpful staff, good communications, nice cafe and lots of great cars to look at.

Sales

Great professional service

Sales

The sales people were friendly, knowledgeable and helpful through out the whole process and taking delivery was really good.

Sales

The process of purchase and later hand over was punctuated by periods of waiting while the salesman disappeared into the back office to retrieve extra pieces of paper or info. Just as well there was an excellent coffee bar!

Sales

There were some areas of no communication between staff and it's a good job I knew what was going on

Sales

Great dealership facility!

Sales

Purchase was processed quickly and with the minimum of fuss

Sales

I would have been completely satisfied, however on taking delivery of my new car the navigation system wasn't working. I would expect an issue like this to have been addressed in a pre-delivery inspection.

Sales

I was kept up to date with any information and it was an easy and enjoyable experience.

Sales

Personal service from Matt, supported by Adam who we'd dealt with previously. We particularly liked the concept of 'unveiling' our car in a private room, we've not come across this previously. Product Genius was very knowledgable.

Sales

As mentioned above Alex Biruls was top notch in all discussions and in keeping us well informed throughout

Sales

Just a great experience. I now even come here just for a coffee and to browse at the BMW and Mini accessories (as we also purchased a Mini here). The environment is great, also as a workout space if I have to have work done. Very friendly staff.

Sales

Made to feel welcome

Sales

Paperwork straightforward and car ready on time

Sales

I had been pretty disappointed at Lexus, Audi were good but a bit complacent with very little follow up. My Sales Executive was keen to listen to my needs, explain what the options were and worked hard to get a mutually beneficial solution.

Sales

Over the interactions to find my ideal car I felt I was being kept informed and did not feel at all pressurised in to making a decision

Sales

Adam and Harriet went out of their way for us both a credit to you

Sales

The sales man was very helpful

Sales

Love the car, salesperson very helpful but being unable to provide an accurate delivery date caused huge frustration and was not the salesperson s fault

Sales

All was great and exciting. Complete satisfaction would have been some gifts at the car pickup time given the cost of vehicle which is a prestige car I believe.

Sales

Good company and an amazing service was received from Gareth reese-jones