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Easy to book the service. Was the first service for the car and it was cleaned??.
Well informed knowledgeable and polite service
Because I'm satisfied
Solved the problem and kept me informed all the way through
As stated above, the service was good, but I need reliability on the car
The service is beyond the value
The staff were friendly and competent
I've dealt with Cotswold for more than a decade. As I have moved house it's over 70 miles from me, but worth the distance. I don't trust the local franchise, and their reputation isn't good either.
see above, maria on reception is always helpful and very good at recognising customers voices!
Great service and courtesy car.
service was faultless
I find the staff at the dealership to be friendly and helpful.
Service took longer than anticipated but otherwise all ok
Easy to book in, work required was well communicated. Car was ready promptly
Everything completed to my satisfaction
Everything carried out in good time on the day and kept very well informed throughout the service/repair.
Ian and Tom have worked hard to find the best solution for my vehicle and have made practical decisions along the way. Their support has genuinely made me want to stay with BMW when I change my main vehicle next month - impressive!
Because the service department explain everything clear so as you understand.
Customer experience was excellent and Jo Hall was able to book my car in at the last minute and answered all my questions
Really friendly, kept us up to date with everything, even sent videos of the bits that needed replacing,
The staff were very friendly and helpful
The work was completed as required with parts ordered as swiftly as possible. The car now drives really well. The service advisors were polite and helpful.
Very informative about what was needed, including video of the car
Quick and efficient. Follow-up video was useful.
MOT was undertaken during COVID lock down but a safe space and procedures was provided for the customer.
Everything superbly handled
Safe environment and great care taken of me and my precious BMW
1st class service everytime
I've always dealt with Chris Smith for servicing and issues with my BMW vehicles. Chris Is super efficient, always happy to help and gives clear, honest, friendly advice. He is an absolute asset to your business.
Craig extremely courteous, helpful and knowledgeable.
Everything explained & broken down for me, costed in advance and all done to the highest standard.
Good service, quick and easy.
Most of the time the service has been good,
Quick service. Very helpful staff. Great work on the car.
Completely satisfied apart from the lack of the perect coffee on the first floor, but that's down to COVID
No issues with anything.
Value for money
Efficient service with no problems.
Easy friendly service.
All sorted as agreed. No delays, no excuses, job done. All made very easy, very much appreciated!
Very good service
BMW has resolved all the issues that I presented them with. Pre-payment over the telephone made collection straightforward.
problem with car solved
Quality service, great job.
The sales associate understood our requirements and located a high specification vehicle at a competitive price.
Cotswold BMW have impressed me with their customer service consistently, especially for existing customers who, in car dealerships, are often pushed aside in favour of new car buyers.
Didn't dispute my concerns with the car at all had it in and fixed it
Every time I go in to have work carried out on my car the service staff always are very friendly and helpful
Tremendous help in finding a slot to arrange the service my car needed and information with regard to having a regular service by BMW.
Communication during the day was excellent - to the point of obsessive
We were informed with video of vehicle of what needed rectifying
All done perfectly thank you
Completed the check on time
Brake fluid service was done promptly.
Kept in contact with me about my car and worked with me on the price matching of the tyres my car required. Staff also excellent and helpful.
Very happy with service , able to wait in comfortable surroundings and enjoy a coffee
Everything went smoothly.
Very helpful and thoughtful staff
Service completed on time and within estimate
Car was MOT'd quickly and the drop off/pick up arrangements for Covid were ideal
Very friendly professional service with everything explained
Helpful and efficient
Lovely clean and problem solved!
Car was serviced very efficiently
Booking in was easy and polite and communication over progress was good .
Very helpful and kept me posted.
Did everything I requested.
The car went in for an MOT and the faults found were fixed without cost and on the same day. Very friendly and competent staff in our experience
Retaining the usual high standards, despite current restrictions for Covid
Smart, clean and tidy and great professionalism from all the staff??
Because of my last answer..you did the work quicker than expected and I was happy with the price. Craig, was very attentive and helpful.
Long standing customer. Good service every time.
Considering the circumstances the team did everything they could. Very good. I miss my free coffee and croissant though...
convenient and trouble free experience
Best main dealer service I have had across a range of brands. Great communication throughout, easy to get to the location and excellent resolution of technical problems.
Did what you said you'd do. Thanks to whoever sorted the nice hire car.
Service representative very helpful and updated on vehicle status.
The staff are always friendly and helpful and servicing is offered at good prices and always informative.
The staff always go the extra mile and the communications are excellent.
All was very smooth & no problems
No complaints. Slightly unusual due to covid. Bit the car is magnificent.
Completely satisifed, it was easy, trouble free and the customer service was second to none.
Adam my sales assistant was excellent and very help full
Whole experience made pleasurable and easy.
Very efficient service from start to finish, especially given the fact that we are in lockdown.
I was satisfied with my experience with BMW
In these difficult times the service was fantastic accommodated all my needs and requirements. I had awful service at Audi and Cotswold Cheltenham were brilliant will continue to use them and recommend them to my clients and friends.
Sales man was great.
The purchasing experience was very straightforward, efficient and painless, particularly considering these very difficult times. Everyone at Cotswold BMW with whom I had contact was very friendly and helpful.
Alex was very easy to deal with and provided a fantastic service.
Great customer service and good value
Very friendly and a highly COVID secure click and collect transaction. Despite that, both Tom and the reception Team were keen to ensure that all my questions were answered.
Very good customer service
The vehicle arrived ahead of when it was promised
Everything went smoothly. the service from Dan Roebuck was excellent from start to finish, and even after delivery.
Tom Wattmore has been fantastic. He couldn't have done a better job. He has dealt with a number of problems we have had along the way, very well. He made my purchase a very enjoyable experience and wouldn't hesitate in using him again.
The vehicle was clean, tidy and despite social distancing etc, made my wife and I feel special.
Good process given the conditions
The whole experience was great
Sales person was helpful and friendly
Again in difficult times the handover was COVID safe and probably not quite as elaborate as in non COVID times but everything was on time, car full of diesel (many thanks) and we have enjoyed driving it since.