Excellent Service

Service is very good, but our gran tourer has been in 3 times to investigate a knocking noise from N/S/F sounds like suspension or steering rack (worse in sport mode). The O/S/F on the other hand doesn't make any noise at all.

Handled very well by the service adviser with flexibility on return of loan car

no faults

Great attention to my needs

they are very poor at communicating what is happening and don't care if they leave you waiting for hours on end.

As above

I have squeaky suspension, I've asked for it be inspected several times, each time I've been told they can't reproduce. As soon as I drive out I hear it. I think they just forget.

I have a BMW 330e 69 plate and we have just purchased a Mini Clubman for my wife this is how happy we are with the product and service

The service was carried out within the timescale I was given with the extra checks I requested also successfully completed. The car was well cleaned as well which I was pleased with.

Staff attentive without being pushy and felt no pressure to buy. Listened to what I wanted and led on from that. Nick Chuter was great.

Overall a very professional and satisfactory service received.. Only gripe you couldn't price match with Kwik Fit on a pair of tyres that were needed.

Service carried out without fuss and within the time constraints given.

It's all a bit impersonal and you feel processed rather than looked after.

Courtesy taxi provided to and from my work place. I was kept informed of the progress of the work

Ease of making appointment and superb showroom in which to wait. The classic BMWs are an outstanding feature.

I was able to choose a suitable date for my 1st service and was able to arrange transport to and from BMW centre. All carried out perfectly.

Would have been better to have free car hire or pick up service offered.

My vehicle was booked in for repair under the Cosmetic Insurance cover, the Smart repair was completed in one day, by professional staff, the repair was flawless, excellent service.

Clear Invoicing and recommendations when it comes to taking care of my beloved 2003 5 Series. I feel Cameron genuinely wants to help me keep it on the road and in tip top condition.

All work done efficiently

Work carried out quickly .good communication. Good service

The people are friendly and make you welcome and the staff you meet offer a professional service.

Kept me informed and the work started before it was due.

Great service by excellent customer focused staff. From arrival until collecting the car everything was done to a high standard. And lovely welcome from your host team and delightful service at your coffee bar!

from recpetion to sales man (and coffee girl) was the best

Tyre pressure warning light still on when collected car, despite reporting this on arrival

You fixed the issues and kept me informed

Everything top drawer no problems

Efficient

Great staff, timming as planned.

They were quick, efficient and nothing seemed too much trouble

Not 5 stars in view of cost

Very friendly staff and an efficient service

Excellent service all round

Happy with the service provided. Drivers & service desk contact were very good. My car was collected and returned the same day which was very convenient. I also received the emailed video of my car check, which was great. Thanks.

I was treated very quickly and efficiently by a smart receptionist and my car was returned valeted and on time. It was necessary for an additional part to be ordered and this was fitted the following day even though I was late owing to local flooding

This experience should not have happened, especially at a dealership. If it was a back street garage then maybe; but not after forking out£500 plus.!!

Recall work carried out satisfactorily.

Everything went to plan and it all staff I had dealings with were great, nothing was too much trouble

Bike serviced and cleaned on my choice of day, and I got to try out another bike. Always treated like part of the family.

Usual efficient work.

Car done before time, good courtesy car allocated

All Good

The staff are courteous and efficient and the quality of the servicing is excellent. Furthermore Cotswold's premises are the best that I have experienced locally - having used both Mercedes, Jaguar and Audi in the past

Camera & Calvin gave me first class service, they are a credit to your showroom, giving polite, courteous service??

Alex Biruls was professional, friendly & informative throughout & I do feel I could contact him again if needed.

Great sales experience with Sienna Lynwood, friendly, spent time with us when we needed it. Also arranged a bunch of flowers which we will receive shortly.

Nothing too much trouble from Tom and oli

Great buying experience

I love the car and the customer service from Oli . Very happy with the finance and how I was looked after .

Although there was a bit of a mix up originally around test drives, Sienna Lywood stepped in and provided a first class service from start to finish.

Really personable and helpful salesman, unbelievable showroom environment - the best I have ever experienced.

Perfect

Sienna was lovely to deal with

Car ordered and delivery earlier than expected

I was treated with respect and there was no BS from the sales team. They were interested andmad me feel as though my custom was important. and see answer above

From the initial appointment to collecting the car all the staff were polite, courteous & we felt that nothing was too much trouble when purchasing the car, Tom Lawrence should have a particular mention as nothing was too much trouble for us

Need to sort out handing back old car. Even though BMW I had to take a day off work to wait in for BCA to collect car.

From start to finish it was a great experience

Helpful people and pleasant showroom.

I was made to feel very welcome. The sales advisor was really nice to deal with, he had a great sense of humour and made the whole experience very pleasant.