Total confidence in the service i received.
Amazing service centre with brilliant facilities. Very clean
Jo in the service department was excellent and kept me informed of what was happening and the remedy. She also organised a hire car for me. Excellent service by her !!!
Cotswold Cheltenham always go the extra mile to support their customers.
Andrew McAdam handled recent fairly long repair very professionally.
They treated me with great courtesy, professionalism and efficiency while I was without my car for over a week.
Cannot fault the entire procedure.
Excellent customer care and focus from all the service team. outstanding process in these challenging times which made me feel valued. Progress reports and updates were very helpful
Although streched due to the current situation still manges to look after me very well.
The gentleman was very knowledgable and the process was very smooth
Professional efficient service
As explained above Engaging service and SME expertise, generally delivered by the same POC Mr Macadam, which is additionally helpful.
The work was undertaken well, but the invoice that was presented to me on collection was not correct. I had to ask for it to be re-done, for the (lower) amount that we had agreed by telephone the previous day.
Did the necessary work in the time they said they would, car returned clean. Clean environment to wait and call when the job was done
Excellent service, no complaints at all - also a very friendly and courteous atmosphere.
Dave Rogers was very helpful and friendly
Know and like my service adviser Andrew. Get sensible advice and additional work was completed in one booking
all on time and very nice helpful people
Your staff are always very good.Were on the phone to say they had recieved the car for contactless service,before i had got home!
Everything was completed to timescale set out
Excellent staff at service centre.
B.M.W "did what it said on the can" so to speak. Car required servicing .... car services promptly and professionally.
BEST COFFEE I HAVE EVER TASTED ESPECIALLY WITH THE GINGERBREAD SHOT IN MY DRINK. SAM IN THE COFFEE SHOP IS THE BEST
Everything was completed as required, MOT and a new front tyre. The car was returned cleaned and ready to go.
I was kept inform on the progress of the work and the out come.
The car was in for a recall, this was done on time and a courtesy car provided
Did what it said on the tin. Well designed.
Professional and thorough service
Stress free and with satisfaction
Joanne Hall on customer reception was really helpful and proactive. Thanks Jo
Easy to book MOT and service over phone. MOT and service carried out quickly as I waited. Pleasant waiting area with refreshments
super quick, friendly, helpful service. Problem solved.
Covid safety excellent comfortable waiting area
Dealer sorted all issues quickly and were polite at all times.
Helpfull staff and job well done
All was good with the car and it was returned washed as always on completion
Overall the Cotswold Cheltenham staff are always cheerful and very helpful.
We are very satisfied with the service,very well done and looked after.
While you wait service completed to time. No hassle, and a complimentary drink.
Very polite from the service personnel to the young lady serving refreshments
Great value and great service from Alex in particular
Everything was fixed well
Covid19 procedures were well thought out: key drop off, hand sanitizer, one way system, specific seating allocated to me in the waiting area, payment taken over the phone - least possible contact with staff, who, still had a warm smile behind glass.
Refurbished my alloys outside of the warranty due to CV19 and the mileage driven on them.
Friendly service and a nice cup of tea.
Confidant everything that had to be checked was checked
Excellent staff serving with a smile. Kept me informed as to what was happening to my vehicle and resolved my issue.
Work was completed to a high standard and very happy with the overall experience
The car was in for a major service and I can only assume everything was done according to the manufacturer schedule - very difficult for me to check personally as the car still goes and so I can only take it on trust.
The booking and team members I met on visiting the garage were very helpful.
They're always super helpful at Cotswold, all the staff are really friendly and always welcoming
Pleasant helpful staff, the job was done as agreed.
Excellent contact with the service adviser Andrew McAdam
What my car was originally booked in for there were additions which I was notified about once you had my car, not really sure this happened as you should be fully aware of what needs doing on your system.
Although problem was more complicated than orginally thought it was quickly rectified perfectly.
All work carried out to the highest standard by very professional staff
From the moment I walked in I was looked after in a professional manner. I felt like a valued customer throughout the process. It was a 90 minute wait appointment so had the pleasure of using the lounge and coffee shop whilst waiting.
Fantastic experience at Cotswold Cheltenham, amazing centre and great friendly staff. Cameron Gilder & Lewis Crawford were outstanding. 5 Star
Very prompt attention and was dealt with quickly
Everything went exactly to plan
High standards and good service as usual.
Dropped the car in, had communication throughout the day about my car, then picked it up at the end of the day, serviced, clean and ready to drive away. Not a lot more you can ask for really.
Your Covid-19 planning gives enhanced confidence that your risk management extends beyond just motoring issues. Knowledgeability of staff is also generally impressive.
Problem dealt with promptly.
Usual efficient and friendly service.
Quite helpful in most respects
for the same reason as above
The service at Cotswold Cheltenham is always first class
Cameron always keeps me up to date with progress on my vehicle and recommends work to be carried out.
Quick job, Finished with a lovely valet on the car.
Quality and wonderful replacement car for the day
Complete seamless and very good service.
While in this COVID 19 pandemic they layout to wait for the car to be serviced was good in maintaining spacing, very nice young lady made me a cuppa and biscuits were available too.
Great attention to detail, extremely helpful, knowledgable and freindly service. Exactly what a main agent for a brand such as BMW should be.
The car is driving well and was returned in immaculate condition
Was easy to drop car in, kept me up to date with phone calls, loan car was fantastic. Spot on.
car MOT'd as expected minor issue with washer bottle quickly sorted short notice
confidence all the way, such a great professional team.
Nothing more than the service provided by Andrew McAdam was above and beyond.
Excellent service and communication
service completed in 90 minutes. Only issue outstanding needs a return to the garage which is booked in.
Car always comes back nice and clean
Andrew McAdam could not be more helpful having looked after me and my lovely 525 for the last 15 years
James from Smart Repair very helpful.
Excellent, efficient service as ever.
I was happy with the service.
Friendly efficient service. What more is there to ask?
Everything as it should be
Work done exactly as promised and quoted and also spot on time
One of the best dealerships I have visited. Loved looking at the vintage/older cars. And a cafe to boot. Faultless!
professional and competent in all aspects.
Couldn't fault the dealership
Nothing was too much trouble
Excellent customer service, dealership very clean, modern and tidy.
Right from the beginning of deciding whether to change cars through to after the successful collection of my car, I was consulted at every step and kept informed of my car's order & manufacture process. Daniel Roebuck was instrumental in this
Satisfied with the service
Compared to my first purchase of a vehicle, this was very much a different experience. One that I suppose was hoped for on the first so this time round it was a really nice surprise. First time was transactional, this was more thoughtful.
Amazing service. Arranged 2 test drives and then made the order to completion experience smooth but exciting. Was impressed with the video clips etc and also one of the guys even sent me some pics. Just a class outfit and really smart showroom.
Very efficient sales advice and contact throughout.
Process worked well despite COVID
Great service from Dan Roebuck
Great service from Sienna
An excellent experience. It made buying the BMW car to be painless
Thomas Whatmore was great, very professional, polite and knowledgeable. First time I have ever bought a new car, Thomas made the experience very special.
Got the car i wanted in the time frame
Dan Roebuck is the ultimate professional. We felt a valued customer and were kept informed every step of the way. He listened to our requirements, recommended and advised to assist with the purchase and ensured that our completed satisfaction.
Great salesperson and great atmosphere at the showroom. I really felt I was buying a premium product.
Excellent service from the moment of stepping into the showroom with having a test drive to then having recommendations of what car was in my budget. The sale & delivery took extra time due to the pandemic but thought it was handled extremely well.
Nothing was too much trouble.
Cotswold BMW and the salesman (Oli Hayden) provided excellent service throughout, I am very fussy with details and wanted some things done to the car prior to me picking up the vehicle. The car was exactly as I imagined. Great job by Cotswold BMW!!
Great service from the team and nothing was too muck trouble, from welcome to leaving, particularly considering the challenges due to Covid.
Experience with Cotswold Cheltenham was excellent both whilst purchasing and collecting the vehicle. It was a little difficult to keep in touch when the car got delayed due to staff going on furlough but this was only a minor issue.
Helpful staff (Alex Burils], good display, friendly atmosphere and beautiful showrrom
Professional customer relations in pleasant surroundings
I was made to feel extremely valued and the turnaround timescale, despite being slightly delayed, was still very good.
All went well, Alex kept me informed throughout and everything online was convenient as I work long hours.
The staff are great and a delight to deal with. we were given all the time and assistance we required and came away very happy with our deal. The dealership is a pleasant place in which to do business.
everything done for you just sign on dotted line and car delived to you
Punctual and very attentive
It was a very easy and pleasant experience. Very efficient and great customer service.
Daniel was very helpful and answered all of my questions
Fantastic overall experience, great communication and updates throughout. Thoroughly enjoyed the collection of my car, a real surprise to be taken to the car to find it wrapped up ( this was all very personal and special). Thank you Adam Harber.
Cotswold Cheltenham BMW
Cheltenham
