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just poor - the car pick up the communications through out the day. You have reset all my stored settings many many things. You haven't reset my next service due time
A Macadam extremely helpful and ensured fully aware of progress of vehicle
My car passed its MOT, no advisories, whats not to like? Tom arranged the loan of a Z4 M40i, wonderful!!
Lewis was very helpful :)
Went smoothly and no delays
it happened when it was supposed to and how it was supposed to. there were a couple of questions that could have been answered before I arrived but got sorted on the day
Once again 5 star service from the minute I rang up with my query.
I was told I had a nail in a tire but there wasn't!
Prompt collection and delivery. Why not valet the car properly, not hoovering the boot is just petty! Next time I'm likely not to pay for a BMW service and pay Separately for valeting. I dislike not having a proper service book
I was reasonably happy with the service I was a little put out that my conversation with service assistant were passed on to a third party. Also that all the repairs where carrier out well but there were two small faults that were not correct.
Very good experience.
Service cost too expensive
I thought the service was first class
Persisted to find and fix a fault that my local dealer was unable to diagnose.
They did a fantastic job and the car felt like new after its major service.
Nice staff. Very nice waiting area while my car was being worked on as I live one hour away.
As previously Also I was supplied with coffee and pastries while I waited
I may have got a small paint chip to my bumper during my MOT or subsequent cleaning. Otherwise I have always been very happy with each visit to the centre.
I don't think is very good, because after 2 days when i take care i need to change one wheels so yes ,and after tyres and full service after 8000 miles in just 5 month so I'm not very happy with this ,so no i will finish this and after i will change
I was well received by the staff. Explained what service is required. Service completed by the stated time.
Query on Advisory regarding nsf tyre - when I queried it with your service department I was told that the 2 front tyres had different speed ratings? i believe that they were both the original tyres fitted as new.?
Of particular note is the complementary was and vac of my car following its MOT.So pleased with overall impression that I intend to have Cotswold servicing my car instead of the independent garage I have been using for my previous car.
Ask BMW Worcester they will tell you why and they are currently waiting for parts
Always good service
They were very , very helpful, regularly called me to update me with the progress on my car, checking with me to continue with the work before proceeding etc Very polite and very helpful when I picked up my car, I can't recommend them highly enough..
Great garage, and Andy my service guy seemed to have my best interests at heart.
I still have squeaky brakes despite asking for them to be inspected for any work needed to resolve..
I didn't have to wait long, and the girl who I dealt with was professional and friendly.
Simple to arrange, flexible with timings to accommodate and pleasant to speak to over the phone.
Service was carried out whilst I waited, and was completed on time; the guy that looked after me was efficient, friendly, polite, helpful. The car was very dirty and was cleaned as well.
The issue I had on my car has improved but not resolved even though I was told it was. I need to bring the car back in to sort the problem out completely
You sorted my problem identified the fault and repaired it within two days
The experience at Cheltenham was straightforward and painless (again thank you Andrew!). This was a direct comparison to a previous service experience (for a recall) at Hereford BMW early this year.
Everything done as promised on time
All issues with the vehicle comprehensively dealt with.
My car was very clean inside and out after being serviced.
Warranty issue fixed without fuss
Jobs are completed on time and communication from staff is informative and helpful.
Great service as always
BMW are always professional in their dealings and response to issues. The workmanship is 100% also..
I was dealt with efficiently. Good service
Fast and efficient, great level of service
Very good attitude and support to getting me away as soon as possible.
Because I was fairly satisfied.
Fixed issue with car in less thar 3 days. And provided a replacement while being fixed.
As on previous survey for this visit (can I opt out of repeated requests for the same visit?!!) Roz did really well combining two visits so it was all done in the one visit.
I am lucky to have a BMW manager as a neighbour, so booking, collection and return all first class.
No problems with work
I brought the car in before taking to France after being offered a BMW Detox for £40.00. I came away with a poorly cleaned car, no advice on taking the car out of the UK and no clear understanding of when the brake pads would need replacing.
Service easy to book and carried out to a high standard
Efficient and quick
Advised that my tyres did not need replacing, which saved me a lot of money, and also cleaned the car for no charge.
Pleasant and responsive customer service. Good quality work.
Everything was sorted at minimum stress to ourselves
Repair completed on time. I was well looked after in the interim
Excellent, helpful and friendly
Car returned exactly as asked and extension of courtesy vehicle worked out OK as well.
Andrew McAdam He`s done very well again.
All was fine but got a text message to say the car was ready on a while you wait service. Would have expected to be told in person.
Overall service provided was exceptional and all work was completed to expectation, only small disappointment was not being made aware that VAT was not included in the price quoted for the body work repairs, therefore had to pay an unexpected £40
The car was ready when told and returned clean and hovered.
When your mechanics did the vehicle check, they noted that the rear near side tyre was wearing a lot in the centre of the tyre. That is a sign of over inflation of a tyre so why didn't they correct/set the tyre pressure? Instead of leaving it?
Replaced my faulty exhaust at no charge even though out of warranty
I was give very good service on arriving through to the service being completed
One small mark was missed on the respray
the servicing was done as promised - slightly let down on the car valeting though, not very thorough..
all went well
Heath check video a nice touch. Girl on service desk really nice and helpful
Apart from one blip, so far I am happy with the service I have received.
Car was taken for an MOT & returned to the door in good time. It passed in all areas.
As I said earlier not quite so good with regards to communication the service manager said he had called me but I had had no missed calls I ended up chasing him and he admitted having phone issues I would've thought alternatives could have been found
The people were very pleasant and efficient
As far as I know, all the work I asked for was carried out. I have to wait and use the car a while to see if the starting issue is completely resolved.
Unfortunately there was a fault on the car which was not identified on the pre delivery check. This meant I had to make 60 mile round trip to get the fault confirmed and wait for the part and the repair a few weeks later.
On this occasion the service/ MOT were carried out well and very professionally. The car was returned in immaculate condition at the agreed time. The staff were very pleasant, helpful and clear in their explanations.It was a much better experience.
Completed in a reasonable time. The requested visit was explained by Service. A lift into town whilst waiting was perfect and my car was immaculate when I picked it up...:-]]
Did the best to make the work as easy as possible
Everyone is very friendly and accommodating to my needs. Service is always great
I was disappointed with whatever material had been applied to my front screen as it has acquired a very cloudy appearance which is very hard to remove, and also it had impaired my vision considerably. please do not use this material again.
Because Andrew on the service reception desk is outstanding, a fact that I appreciate enormously
Most staff are superb and humour me - I am something of a worry person - but one member of staff was frankly obnoxious
Service Reception Manager Andrew McAdam could not have been more helpful or professional in dealing with us.
Satisfied with the service but knowledge of the 2 items above left me with some Doubt.
The service was faultless.
My only bad experience ever with Cotswold BMW. The service/ repair work done as booked was first class, but at some stage my car was disconnected . Settings all changed and iPhone no longer paired with car. Took a revisit to resolve.
We had an error on the car's computer and they fitted us in really quickly to get it sorted. Helpful, straight forward, and we got the car back clean!
Very positive experience and always know I can rely on this
Can't fault service provided.
The service myself and my partner got from Cotswold Cheltenham was 1st class They answered any questions I had and helped with the items I wanted.
No problems with work undertaken or staff interaction
As stated before
Being told my tyre was illegal and that my car would not be returned to me, when it was in fact legal
I was particularly pleased that a long-standing resin blot on the bonnet, which I thought required a either a touch up or respray, was removed through careful cleaning.
I waited longer than expected for my oil service, otherwise 5.
Customer service good. Tyres rubbish.
As ever the service was top notch
When booking my car in for the recall they said they would look at it first to see how bad it was because they need to order the part in the have the car back. How ever they must of ordered the part in before hand so it was all changed in one day.
It would be great if I didn't have to pay a collection fee just because there are no dealerships nearby!
Like most people I want the best quality for the best price. I am feeling that the dealership try to be competetive on price whilst maintaining quality. I prefer to visit the dealership for any needs.
Car with like new diamond cut wheels cleaned by me prior to taking in, on collecting from service found 1 kerbed and 4 with deep scratches to surfaces.. Staff told me it was old damage.. Could not explain why/what had happened. Offered to fix1.
Nothing was too much trouble
The service was carried out on time and I was informed when my car was ready for collection.
A problem with radio/ Nav not fixed properly
Great new centre able to get on with doing my work whilst I waited
Great staff, great service, outstanding showroom
good service, quicker than expected
this rating is based on my most recent visit. previous visits were in the 1-2 range, which, for an owner of 1 BMW and 2 Minis was very disappointing, and made me wonder whether my next purchase should be with a different brand
I dropped the vehicle off early than required and the driver was more than happy to take my keys through as the door wasn't open until 8am. I was dropped at my place of work and returned using the same driver, very happy with his service on the day.
Everything completed on time and to the usual high standard
Could not source origin of noise inside car, but acknowledged they could hear it. Also the complimentary car cleaning wasn't very thorough
I was kept up to date throughout and the scheduled work was carried out on time just as advised
Efficient service and everything is always fully explained. Never a loose end.
They lost one tyre air valve. I didn't expect that from BMW service centre.
Andrew McAdam provides great service
Initial experience VERY poor. Service team in a meeting except two people so had to wait to book the car in, annoying when I had booked a Fast Track service. Other than that it was fine.
Very accommodating, friendly and knowledgeable. Customer facilities great for working, having a coffee and cake and viewing vintage and new cars while waiting.
we were told that parts would be in for repairs on a date but did not arrive until 2 days later.
The car was collected on time processed and returned following a wash and hoover
Seemless and made to feel valued
Everything happened as it should.
Quick to help and book in
......car computer service reminder not reset .I would have to go to Cheltenham just so they can reset the in car computer
Always very helpful in service reception and work carries out as required
Drop off with the security was arranged the night before as done previously. Arrived, only to be told he no longer accepts cars. BMW arranged to collect early the next day, but it was an early morning reschedule.
Was well looked after
Expectations managed and delivered for a while you wait service. Coffee bar is an excellent touch, along with free Wi-fi, perfect. And also tempting new cars to look at while you wait!
Nothing is too much trouble even in the face of my unreasonable requests. Calvin in particular has given me excellent service of over many years
The sales representative was very courteous but had insufficient knowledge of the product and had to keep "referring to others" for answers to what we thought were quite basic questions on model specifications, extras and package configurations.
Everything was completed as required within anticipated timescale
I was dealt with promptly, efficiently and in a courteous manner and the work on my vehicle was completed ahead of schedule.
I thought my car was due for a service but the honest Service Team told me that the Service was not due. They still have the car a free heath check and was cleaned before I had the car back. All free of charge
Service seemed good but took a long time for a routine oil service (3 hours). Facilities while I was waiting were very good.
Very good service and price but the car wash could have been better.
The service team who managed my car service was very good, but my experience regarding my problem with the paint laquer was very different. The individual who looked at the laquer of my car completely dismissed me.
My issues was sorted
It went in for rattle noise coming in from boot area, still not totally resolved going to book it back in after my holiday. Cleaning not up to standard after .
breakdown and service completed with no prior notice, very accomodating
Although my car is not the youngest, time was taken to to effect a very good standard of repair.
Louis Dowdesy - Polite, well informed sales person who went out of his way to be helpful.
All good clear since start (no surprise) and I asked for a specific check to be done (Oil level on the differential). They confirmed they did it, great. Just a bit of extra wait due to some queue at wash & vacuum complimentary service.
From start to finish there were no problems.
very appreciated bmw contribution towards ac condenser
Rubbish, everybody scratching their heads on collections breaks have been squeaking since service. Breaks were new last year and was told very healthy
Car drives like I was driving away new - and the valet adds to the remarkable service.
It's nice to be greeted on arrival by a member of staff and the service from the staff dealing with my car book in was exceptional
Part of the service was cleaning my car but there was still the residue of bird mess on my rear window, hence lower mark.
Stanadard of work was excellent, and completed before time quoted.
I raised an issue with the gearbox and this appears to have been successfully addressed. The vehicle was the subject of a safety recall, the issue was effecfively rectified.
Had to wait a bit to just be given keys, bo paperwork involved as was for recall under warranty. Could have just given me the keys immediately.
Service was carried out OK, but it was planned for the previous day when the car was to be collected. On the day no one arrived but a service representative arranged for the service and collection to be done the next day.
No problems. Price as agreed. Easy to drop off and collect.
The customer hospitality is good, the service expensive. I am not ressurred that the car has had a thorough check. It appears that the service is just oil and filter and valet whereas I am accustomed to the car being fully checked when serviced
Very well presented and helpful able to also upgrade my radio.
Would be higher but this is the second time they have forgotten to reset the next service interval on the computer. When I got back in the car it said it was still due for a service. Seats were dirty and door handle I had to clean when I got home.
No one from BMW followed up on two enquires - flaky paint after the car had been cleaned and the service plan we had bought.
The service advisor, Andrew, was polite, informative and helpful.
Just amazing service
I did feel under a little bit of pressure to make a decision and some of the story about the car later changed also a little rude if we changed our mind about certain aspects.
No problems. All sorted with my car. Also had a courtesy car for the day.
Their friendliness, professionalism and eagerness to help is second to none.
No fuss just sorted.
The car said there was a fault and Cotswold BMW responded quickly, satisfying the car and the customer.
Thomas was excellent throughout the entire process. Kept me up to date on the progress of the car and was extremely helpful with the organising of the transport of the car to a professional detailers.
Unhappy that there wasn't a curtesy car available or collect service Also has to pay £140 to replace a blocked filter on a car less than a year old
Headlamps are now adjusted, as I'd requested.
because it was overseen by the afore mentioned service adviser
Service was good but one required piece of work requested and written down for the repair team was not done. This was to replace the boot badge.
Mechanic was very helpful. However, the issue with the brakes wasn't evident during the test drive. The brakes were checked in the workshop. Unfortunately, the irritating creaks and groans have continued. Probably due to design faults.
First experience of Bmw service and very happy
I would have given 5 stars but for the fact that when my four tyres were replaced different size tyres to the originals were fitted.
The new part required by the recall inspection was not available so it took 2 days to complete the work rather than the 1 initially stated
See above and wait to see a service representative in a pretty quiet office was unacceptably long.
Nice environment to wait and car fault issue dealt with
Quick Check in, quick check out. Car fixed, identical courtesy car.They clearly took care of the car,but my only concern is and from previous BWM aftersales experience, will it be the same next time,when I haven't been passed to you by another dealer
Very pleased with the finish of the jobs undertaken. I knew one of them was going to difficult and time consuming and did worry on the finish but on having the vehicle returned, my fears were allayed.
the service was carries out very smartly and the taxi service provided was greatly appreciated
Modern facility. Pleasant staff. Free coffee and pastries. Lots of shiny metal to ogle.
a very efficient team. Everything from checking the car in, contact while it is with them and then collection was spot on.
Booked in, needed a part. Re-booked one week later but without car for two days as wrong part ordered
For a 2 year old car with 11000 miles the service was very expensive. looks like your clients are paying for a new facility and overstaffing. Very happy with the car. Looks like if I want to keep the car I will have to live with high servicing bills
The problem was identified and resolved very quickly. This did however necessitate two visits to the service centre
Because Tom has been amazing and dan previously was amazing selling me my first car. Toms sales techniques sold me and convinced me to buy my new car :)
Great customer service. Cameron was fantastic.
Prompt and friendly courtesy lift arranged and service completed
Collection was rather slow
The issues with my car were discussed and rectified with rubber minimum of fuss and maximum care
Faultless. The car was collected , serviced, MoT'd and returned the same day. This car is 10 years old. I have complete confidence that the dealer will treat it with the same respect as a new car - and will not stiff me with unnecessary work
5 star service
Kept waiting 45 minutes despite being informed the car was ready.
dont think enough was done to try adn sort the clear issue
Excellent start to finish
Very attentive and courteous staff.
See above! Can't fault anything. Had to hang around as my plans had changed so got in with some work and had a coffee. The service guys got my car sorted and a car wash faster than anticipated, considering I only told them my plans had changed then.
Cotswold Cheltenham BMW pulled out all the stops to get the job done in double quick time. They had the parts delivered overnight for fitting on Saturday - A really great service.
The gentleman collecting and delivering the vehicle back was excellent, right on the time specified. The cleaning of the vehicle, whilst complimentary, wasn't as good as on previous occasions.
Top service and help
Attention to details from an employee who was courteous and efficient
Very happy from start to finish.
I was extremely satisfied with the sales representative, Sienna Lywood. She was very polite, knowledgeable and professional. However, I am disappointed that the car delivered to me does not match the full specification agreed at the point of sale.
Only thing I had an issue with was that the car was so new I couldn't insure it and I think it would be worth this being clearer
No CD player or AUX socket. advice given to download CDs to thumb drive but track order car display differs to pc. found a USB CD player online (not a writer) Also could use portable player with Bluetooth transmitter more advice would be helpful
Really easy to deal with, contact was frequent and helpful
High quality product sold by helpful, knowledgeable staff
Kept in the loop by Alex from first appointment to collection. Alex is a credit to BMW and Cotswold BMW.
BMW Cheltenham is a fantastic venue and a great experience
First rate knowledge from Tom Lawrence
We received an excellent service from Cotswold, it was a pleasure to purchase the car from Alex and a lovely morning collecting the new car. Many thanks
Shame salesman didn't change the car registered owner as requested and forgot to retain the removed badges off the car but the latter has been rectified. Overall very good dealership.
All very smooth and a great experience
Everything was very professional but I felt it was all about getting the bulk sales for September
Only 300 miles on the car but so far it is fantastic
Sienna made sure everything was sorted and not a burden! Was great service.
Everyone at Cotswold BMW worked hard to help in every way
Tom went out of his way to make me feel special as a customer, and that I wasn't just one of a list. Just an overall pleasant experience.
Very helpful, customer service was good.
Buying the car at Cotswold motors was a pleasant experience Made to feel very welcome by Silver tongue Oly and all other staff Whilst silver tongued we thought he was genuine and would buy off him again and would highly recommend him. Bless him
Excellent service, was never left waiting.
Delivered to my door
experience was excellent
I have had a very positive experience including an hour with your 'Product Genius' and feel I've got support if I need any help. Thank You
I was given fantastic service by Alex Biruls. He was very approachable and knowledgeable...I would not hesitate to purchase from him again. Similarly, I have received excellent service from Cameron Gilder in the service department
Scott kept us informed throughout