Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Courteous and covid compliant

Service

Again great staff, safe processes and good service

Service

Efficient, polite and easy to deal with. Communication with customers very good, keeping people aware of all situations regarding Service/Repairs. Handling of provision for Covid-19 excellent.

Service

Very good customer service great job on first service

Service

From start to finish carried out in a most professional and helpful manner

Service

As ever a perfect, simple, safe experience

Service

The mechanic I dealt with was extremely helpful, honest and clear throughout the whole process.

Service

Excellent, Covid19 compliant service

Service

Car always returned clean

Service

I booked a 'while you wait service and was told the service would take 90 minutes. It took nearly 3 hours. I've no particular objections to how long it takes, but my expectations were set and I had planned work activities which had to be postponed

Service

I booked in for engine oil service which was trouble free. On the day everything was dealt with very well.

Service

Completely happy with my visit during these trying times.

Service

Excellent service. Even fitting a broken part found when doing the service check.

Service

All of my questions were answered and I felt very confident that myself and my car was being looked after to the very best of abilities.

Service

Very good customer service and they stay in contact to let you know what's happening with your vehicle

Service

Incredibly quick at finding a solution for my issue

Service

Great levels of service throughout - despite covid!

Service

The job was done in a timely and competent manner.

Service

Happy with the entire process from making the booking to collecting my car.

Service

carried out to time

Service

More than happy with the service.

Service

Work started and finished as expected

Service

My experience is good in dealing with your company. i am particularly pleased with the vehicles which i have purchased from you

Service

Quick efficient service at a very reasonable price

Service

Service personnel polite and extremely helpful

Service

Professional approach, kept in contact by phone re MOT, The knowledge that our car has been given 100% checks by fully trained mechanics. One way system and staff confidence, friendliness helped too.

Service

Rang to explain what they found (very minor) and went ahead, got authorisation and acted upon instructions

Service

Car fixed as promised

Service

Good service

Service

Great greeting, some good problem and flexibility from Andy too. Loved Tom's knowledge on the cars as a fellow enthusiast!

Service

met expectation for this service visit

Service

very helpful and attentive

Service

Key drop process simple. Phone call explaining what would be done. Phone call taking card payment and work on vehicle completed (slightly earlier than thought)

Service

Cotswold BMW Service centre only provides excellent service. The MOT was efficiently carried out.

Service

My car was repaired under warranty at no fuss

Service

Dan was a most professional and covered all my concerns

Service

BMW Cotswold provide a first class service in a first class facility. The staff are always friendly and helpful without being overbearing. On this occasion I was impressed with their efforts to mitigate the spread of the Covid 19 virus.

Service

The work was completed on time and with great care.

Service

Kept informed at each stage,and work completed on time.

Service

Spot on as usual always first class.

Service

Andrew McAdam - excellent service as usual

Service

courteous helpful and prompt.

Service

I had to enquire as total invoice price did not tie up with advance notice. Plus given consistent low mileage, maybe I do not need microfilters replaced every year

Service

Service took much longer than estimated for no apparent reason - update advising of delay would have been appreciated .

Service

Very professional, friendly and helpful personnel working in a state-of-the-art service centre. They carried out the work exactly within the timescale set out when the appointment was booked.

Service

I had a timed appointment from 14:00 scheduled for 90 minutes with me waiting in on site. Work had not started by 16:00 and I did not get my car back until after 17:00. I was supposed to be in Bristol for 17:00 and I had to call someone else to go.

Service

Excellent feedback during the day

Service

Could not fault service in any way.

Service

Polite, safe, friendly and a decent price.

Service

All round excellent service and Nick made it friendly and a great outcome.

Service

Every aspect of care for you and your vehicle is taken care of.

Service

Great service.

Service

Amazing service centre with brilliant facilities. Very clean

Service

Total confidence in the service i received.

Service

Cotswold Cheltenham always go the extra mile to support their customers.

Service

Andrew McAdam handled recent fairly long repair very professionally.

Service

Jo in the service department was excellent and kept me informed of what was happening and the remedy. She also organised a hire car for me. Excellent service by her !!!

Service

Cannot fault the entire procedure.

Service

They treated me with great courtesy, professionalism and efficiency while I was without my car for over a week.

Service

Excellent customer care and focus from all the service team. outstanding process in these challenging times which made me feel valued. Progress reports and updates were very helpful

Service

No complaints at all

Service

Although streched due to the current situation still manges to look after me very well.

Service

The gentleman was very knowledgable and the process was very smooth

Service

Professional efficient service

Service

As explained above Engaging service and SME expertise, generally delivered by the same POC Mr Macadam, which is additionally helpful.

Service

The work was undertaken well, but the invoice that was presented to me on collection was not correct. I had to ask for it to be re-done, for the (lower) amount that we had agreed by telephone the previous day.

Service

Yes all good

Service

Very reactive

Service

Excellent service, no complaints at all - also a very friendly and courteous atmosphere.

Service

Good responsive service

Service

Pleased no hassle

Service

Did the necessary work in the time they said they would, car returned clean. Clean environment to wait and call when the job was done

Service

Dave Rogers was very helpful and friendly

Service

Know and like my service adviser Andrew. Get sensible advice and additional work was completed in one booking

Service

all on time and very nice helpful people

Service

Great service from them

Service

Your staff are always very good.Were on the phone to say they had recieved the car for contactless service,before i had got home!

Service

Everything was completed to timescale set out

Service

BEST COFFEE I HAVE EVER TASTED ESPECIALLY WITH THE GINGERBREAD SHOT IN MY DRINK. SAM IN THE COFFEE SHOP IS THE BEST

Service

B.M.W "did what it said on the can" so to speak. Car required servicing .... car services promptly and professionally.

Service

I was kept inform on the progress of the work and the out come.

Service

Excellent staff at service centre.

Service

Everything was completed as required, MOT and a new front tyre. The car was returned cleaned and ready to go.

Service

The car was in for a recall, this was done on time and a courtesy car provided

Service

Professional and thorough service

Service

Did what it said on the tin. Well designed.

Service

Dealer sorted all issues quickly and were polite at all times.

Service

Joanne Hall on customer reception was really helpful and proactive. Thanks Jo

Service

Easy to book MOT and service over phone. MOT and service carried out quickly as I waited. Pleasant waiting area with refreshments

Service

Because I was satisfied

Service

All was good with the car and it was returned washed as always on completion

Service

Courteous and efficient

Service

Stress free and with satisfaction

Service

super quick, friendly, helpful service. Problem solved.

Service

Helpfull staff and job well done

Service

Covid safety excellent comfortable waiting area

Service

Overall the Cotswold Cheltenham staff are always cheerful and very helpful.

Service

While you wait service completed to time. No hassle, and a complimentary drink.

Service

We are very satisfied with the service,very well done and looked after.

Service

Very polite from the service personnel to the young lady serving refreshments

Service

Great value and great service from Alex in particular

Service

Everything was fixed well

Service

Front off house perfect

Service

Excellent service

Service

Covid19 procedures were well thought out: key drop off, hand sanitizer, one way system, specific seating allocated to me in the waiting area, payment taken over the phone - least possible contact with staff, who, still had a warm smile behind glass.

Service

Friendly service and a nice cup of tea.

Service

Refurbished my alloys outside of the warranty due to CV19 and the mileage driven on them.

Service

Confidant everything that had to be checked was checked

Service

Work was completed to a high standard and very happy with the overall experience

Service

Excellent staff serving with a smile. Kept me informed as to what was happening to my vehicle and resolved my issue.

Service

The car was in for a major service and I can only assume everything was done according to the manufacturer schedule - very difficult for me to check personally as the car still goes and so I can only take it on trust.

Service

Very pleased everything done very smooth

Sales

I did not visit Cotswold BMW due to lockdown, but Matthew sent all the details I required for exactly the vehicles I was looking for.

Sales

Good communication up to purchase, great handover, even a good coffee!

Sales

Every transaction, query, assistance was of the highest standard. I could not ask for more.

Sales

Very helpful and friendly

Sales

Good service

Sales

Efficient and well presented handover

Sales

Smooth and hassle free process

Sales

Knowledgable staff. Nice environment.

Sales

She placed the car in a special area away from the public and we went through it still keeping six feet apart and wearing mask. She explained the basic controls and showed me where to obtain the information for future reference.

Sales

We felt that we were not pressured into buying a car, the day we went into the branch

Sales

No hiccups, kept informed, considered, friendly and professional

Sales

I'm completely satisfied!

Sales

BMW Cotswold Cheltenham have always helped me with all of the purchases of my new cars,from following up my every wish and keeping me informed where my car was upto and delivery on the day making me feel so important. They are just great.

Sales

One of the best dealerships I have visited. Loved looking at the vintage/older cars. And a cafe to boot. Faultless!

Sales

Really happy

Sales

professional and competent in all aspects.

Sales

Couldn't fault the dealership

Sales

Right from the beginning of deciding whether to change cars through to after the successful collection of my car, I was consulted at every step and kept informed of my car's order & manufacture process. Daniel Roebuck was instrumental in this

Sales

Excellent customer service, dealership very clean, modern and tidy.

Sales

Nothing was too much trouble

Sales

Satisfied with the service

Sales

Process worked well despite COVID

Sales

Amazing service. Arranged 2 test drives and then made the order to completion experience smooth but exciting. Was impressed with the video clips etc and also one of the guys even sent me some pics. Just a class outfit and really smart showroom.

Sales

Compared to my first purchase of a vehicle, this was very much a different experience. One that I suppose was hoped for on the first so this time round it was a really nice surprise. First time was transactional, this was more thoughtful.

Sales

Very efficient sales advice and contact throughout.

Sales

Great service from Dan Roebuck

Sales

good services

Sales

Got the car i wanted in the time frame

Sales

Dan Roebuck is the ultimate professional. We felt a valued customer and were kept informed every step of the way. He listened to our requirements, recommended and advised to assist with the purchase and ensured that our completed satisfaction.

Sales

Great service from Sienna

Sales

An excellent experience. It made buying the BMW car to be painless

Sales

Great salesperson and great atmosphere at the showroom. I really felt I was buying a premium product.

Sales

Thomas Whatmore was great, very professional, polite and knowledgeable. First time I have ever bought a new car, Thomas made the experience very special.

Sales

Excellent service from the moment of stepping into the showroom with having a test drive to then having recommendations of what car was in my budget. The sale & delivery took extra time due to the pandemic but thought it was handled extremely well.

Sales

Nothing was too much trouble.

Sales

Cotswold BMW and the salesman (Oli Hayden) provided excellent service throughout, I am very fussy with details and wanted some things done to the car prior to me picking up the vehicle. The car was exactly as I imagined. Great job by Cotswold BMW!!

Sales

Great service from the team and nothing was too muck trouble, from welcome to leaving, particularly considering the challenges due to Covid.

Sales

Experience with Cotswold Cheltenham was excellent both whilst purchasing and collecting the vehicle. It was a little difficult to keep in touch when the car got delayed due to staff going on furlough but this was only a minor issue.

Sales

Helpful staff (Alex Burils], good display, friendly atmosphere and beautiful showrrom