Service is very good, but our gran tourer has been in 3 times to investigate a knocking noise from N/S/F sounds like suspension or steering rack (worse in sport mode). The O/S/F on the other hand doesn't make any noise at all.
Handled very well by the service adviser with flexibility on return of loan car
Great attention to my needs
they are very poor at communicating what is happening and don't care if they leave you waiting for hours on end.
I have squeaky suspension, I've asked for it be inspected several times, each time I've been told they can't reproduce. As soon as I drive out I hear it. I think they just forget.
I have a BMW 330e 69 plate and we have just purchased a Mini Clubman for my wife this is how happy we are with the product and service
The service was carried out within the timescale I was given with the extra checks I requested also successfully completed. The car was well cleaned as well which I was pleased with.
Staff attentive without being pushy and felt no pressure to buy. Listened to what I wanted and led on from that. Nick Chuter was great.
Overall a very professional and satisfactory service received.. Only gripe you couldn't price match with Kwik Fit on a pair of tyres that were needed.
Service carried out without fuss and within the time constraints given.
It's all a bit impersonal and you feel processed rather than looked after.
Courtesy taxi provided to and from my work place. I was kept informed of the progress of the work
Ease of making appointment and superb showroom in which to wait. The classic BMWs are an outstanding feature.
I was able to choose a suitable date for my 1st service and was able to arrange transport to and from BMW centre. All carried out perfectly.
Would have been better to have free car hire or pick up service offered.
My vehicle was booked in for repair under the Cosmetic Insurance cover, the Smart repair was completed in one day, by professional staff, the repair was flawless, excellent service.
Clear Invoicing and recommendations when it comes to taking care of my beloved 2003 5 Series. I feel Cameron genuinely wants to help me keep it on the road and in tip top condition.
All work done efficiently
Work carried out quickly .good communication. Good service
The people are friendly and make you welcome and the staff you meet offer a professional service.
Kept me informed and the work started before it was due.
Great service by excellent customer focused staff. From arrival until collecting the car everything was done to a high standard. And lovely welcome from your host team and delightful service at your coffee bar!
from recpetion to sales man (and coffee girl) was the best
Tyre pressure warning light still on when collected car, despite reporting this on arrival
You fixed the issues and kept me informed
Everything top drawer no problems
Great staff, timming as planned.
They were quick, efficient and nothing seemed too much trouble
Not 5 stars in view of cost
Very friendly staff and an efficient service
Excellent service all round
Happy with the service provided. Drivers & service desk contact were very good. My car was collected and returned the same day which was very convenient. I also received the emailed video of my car check, which was great. Thanks.
I was treated very quickly and efficiently by a smart receptionist and my car was returned valeted and on time. It was necessary for an additional part to be ordered and this was fitted the following day even though I was late owing to local flooding
This experience should not have happened, especially at a dealership. If it was a back street garage then maybe; but not after forking out£500 plus.!!
Recall work carried out satisfactorily.
Everything went to plan and it all staff I had dealings with were great, nothing was too much trouble
Bike serviced and cleaned on my choice of day, and I got to try out another bike. Always treated like part of the family.
Car done before time, good courtesy car allocated
The staff are courteous and efficient and the quality of the servicing is excellent. Furthermore Cotswold's premises are the best that I have experienced locally - having used both Mercedes, Jaguar and Audi in the past
Camera & Calvin gave me first class service, they are a credit to your showroom, giving polite, courteous service??
They sorted out the problem with my car, hassle free ??
Service was completed on time without fuss.
I have nothing negative to report and thus Cotswold get top marks.
Problems solved. Honest pricing. Provided courtesy car at the very last minute.
I got everything I expected and more done at the dealership
Cotswold carried out my service without fuss or inconvenience to myself. I knew that the oil filter can be brittle on cars like mine but the service team put my mind at rest saying that only some early cars were affected and all was well on the day.
The work was carried out within the stated time period and was ready to drive away after a full wash and vacuum.
If you are waiting for your car to be serviced or repaired a very pleasant coffee area is available.
Again, it was the price. Staff and service was very good
4 new tyres needed. Gave go ahead for this. Tyres not in stock. 3 weeks later still no tyres in stock although appointments made and emails received several times telling us tyres needed replacing. appointment cancelled still email getting emails.
Car took longer to service than anticipated
You all seem to be pushing "diagnosis " and we charge by the minute , I never feel at ease dealing with you in the service department.
Car got the MOT! After a cup of coffee we were dropped into Cheltenham and picked up a couple of hours later - all part of the service.
the work was carried out satisfactory
Had to phone next morning as my email address was incorrect. Also date for my next service was stated as last year, 2018.
Completely satisfied with the service given.
When I got back into my car the warning came up that my remote battery needed changing. I am not sure whether this was the first time or whether the mechanic would have seen it?
Kept me informed of a difficult repair problem
A very efficient service provided from arrival at garage to return of car post repairs. A key feature was how our service advisor communicated with us on the cause of the car's problem and the progress of the remedial repairs.
Very friendly and efficient
Very friendly helpful staff (including great coffee shop) and work done efficiently.
Did what was expected and on time
Helpful, friendly, effective, welcoming.
The Service Reception Manager that I dealt with, carefully listened to a problem that I had suffered after a previous visit for a BMW recall. The problem was checked out and confirmed that I would have no further problems.
Car delivered on time, and immaculately valeted
Ian who was dealing with my car in service was professional and helpful
I have a grinding noice on my brakes, your technician heard the noise when we test drove the car. After two visits and being told two different reasons the brakes still grind.
Alex Biruls was professional, friendly & informative throughout & I do feel I could contact him again if needed.
Great sales experience with Sienna Lynwood, friendly, spent time with us when we needed it. Also arranged a bunch of flowers which we will receive shortly.
Nothing too much trouble from Tom and oli
I love the car and the customer service from Oli . Very happy with the finance and how I was looked after .
Although there was a bit of a mix up originally around test drives, Sienna Lywood stepped in and provided a first class service from start to finish.
Really personable and helpful salesman, unbelievable showroom environment - the best I have ever experienced.
Sienna was lovely to deal with
Car ordered and delivery earlier than expected
I was treated with respect and there was no BS from the sales team. They were interested andmad me feel as though my custom was important. and see answer above
From the initial appointment to collecting the car all the staff were polite, courteous & we felt that nothing was too much trouble when purchasing the car, Tom Lawrence should have a particular mention as nothing was too much trouble for us
Need to sort out handing back old car. Even though BMW I had to take a day off work to wait in for BCA to collect car.
From start to finish it was a great experience
Helpful people and pleasant showroom.
I was made to feel very welcome. The sales advisor was really nice to deal with, he had a great sense of humour and made the whole experience very pleasant.
Excellent service through out the whole process of purchasing and delivery of my car.
Lovely please great sales team.
Very good service from trainee sales person who was knowledgeable about all aspects of the purchase including retention of personal number plate
Cotswold Cheltenham BMW
Cheltenham
