Loading...

ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Alex Sinclair

Business Manager

Joe Christie

Used Car Sales Controller

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Dan Pearson

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Riley King

Trainee Sales Executive

Alex Biruls

Product Genius

Tom Kemp

Product Genius

Harriet Dowding-Jones

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Grace Gwilliam

Receptionist/Host

Camilla Homer

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was told on the initial call that the job would be foc as I had a service package but on arrival told there would be a cost but on picking up the car told it was foc as I had a service package.Confusing

Service

Cotswold serviced my car, MOT'd it, washed it, ran me home and the collected me from home at an arranged time when the work was completed. Couldn't have asked for more.

Service

Staff are always exemplary. It is the car I have issues with.

Service

The after sales experience is always second to none when we are dealing with Andrew McAdam in the service/after sales department He is polite, professional and always helpful.

Service

Very well looked after by Andrew McCann in servicing. Very professional.

Service

Friendly, helpful, completed while I was waiting.

Service

1. The parking light was supposed to have been fixed but a light has come on again to say its not working! 2. The cigarette lighter (also supposed to have been fixed) appears not to be working either! 2B fair I need to try with another adapter.

Service

Premium service all the way. By far the best BMW retailer I have ever dealt with. Efficient and honest. Highly recommended.

Service

Very efficient

Service

All as above and below. A very personal and pleasant experience. Always has been from when I first moved to Cheltenham realised I urgently needed an MOT and despite in middle of move sorted it out.

Service

Amazing centre - superb personal service from all the hosts that greeted me and Andrew McAdam deserves a pay rise! I could not fault the entire process and service team at Cotswold.

Service

They always do a good job and keep you informed

Service

Customer satisfaction is the number 1 priority regardless of whether you are buying a car or just having a coffee while waiting

Service

The staff and facilities are first class and quality / pride of workmanship are without fault.

Service

The rattle is still happening

Service

Although time I required the car was given at outset there was not time to have it cleaned

Service

Excellent process as I was kept informed of what is being done and also stated what will be required to be done at the next service.

Service

everything done on time

Service

Excellent service, finished at the time stated and washed! Very busy road back to motorway. Service staff answered my questions re service shedule and explained how to update sat nav.

Service

Service itself and front-of-house employees all seem top notch. Noticed later several parts of car not washed when valeted - including the entire rear bumper. If you're going to offer this as part of the service, then should ensure it's done fully.

Service

The experience was faultless. Great care and very hospitable. Everything that was done was clearly explained.

Service

They could have done nothing more

Service

The advice and explanations about what needs to be done are excellent and the staff are always very helpful.

Service

Not impressed in anyway. Used to get better service before this new super centre opened. Really only interested in car sales not after sales service and support.

Service

To need the car for two days was excessive for a minor problem that was unresolved on account of cost.

Service

Great customer service and fantastic showroom

Service

Good efficient service and attention

Service

car had to be recovered by BMW emergency services. hadn't booked in yet they still made time for me, explained everything and answered all my questions

Service

A far-easier process this time, the Sales Team were excellent and provided everything we wanted.

Service

Some areas were a little not quite right as reported earlier

Service

Craig looked after me superbly and was extremely efficient and professional

Service

Efficient and courteous.

Service

Very professional and very ready to help in anyway.

Service

Car not returned on time and has to go back for work to be completed

Service

The service agent was friendly and polite the car arrived back at he stated time and everything seems fine with it

Service

Quick and efficient

Service

Service time was not as communicated and the car was returned to me in a state of cleanliness that suggests that Cotswold really don't care about standards or are respectful of their customers' custom.

Service

It's slow. I don't understand why it take 3 hours to service a car. I've been through this process twice. ALSO, on both occasions, they said there was no one to drive me into town (which they're supposed to offer to every few minutes).

Service

Overall everything was very good - just had to wait 20 minutes to collect car whilst another customer was being dealt with (which is unusual based on past experiences)

Service

Sorted me out

Service

Excellent, very professional staff and explained everything to me

Service

Asked for exchange value. Did not happen. Said would email. Nothing received

Service

Only a 3 scored because the 90 minute appointment actually took well over 2 hrs to complete a simple task - fitting a new battery

Service

Good service, although it was a long wait for a windscreen recalibration but the valet was very much appreciated. Not so the coffee, I'm afraid which was one of the worst I've had (and I drink a lot of coffee).

Service

Service staff were polite, respectful, knowledgeable & efficient. Work carried out on my car was as discussed & agreed and within the given timescales.

Service

Lived up to the standard set by Cotswold bmw

Service

Happy people good sales and aftercare.

Service

I was concerned at a squeaking brake...explanation was produced as to why this was, and that there was not really a problem at all...it was just normal noise from corrosion on discs.

Service

Car mot & repair completed very quickly. Very happy with the work carried out. Car valeted before collection which was a nice surprise.

Service

Booked in for 09am and my pick up time was 11am I walked into town then turned around and walked back and my car was waiting for me, perfect, and I'm totally happy??

Service

The work was done on time, i was kept up to date with progress and enjoyed the facilities on site, Nice coffee and area to relax

Service

On time, helpful, professional representatives and service staff, Arranged transportation into Chelt during vehicle service. Excellent communication. Thank you

Service

The service was performed quickly and with excellent customer service. Infinitely better than the local BMW dealer I used previously .

Service

excellent customer service .

Service

Easy to book a service. Provided with an expected cost. provided with a lift to town. Notified of additional work required and expected cost and checking with me that wanted the work done before going ahead.

Service

Exhaust still has a rattle, bmw Cotswold couldn't fault it and said the new update would make it go away anyway. It seemed to work for a bit but now continues to rattle on a year old car. The service was however very good

Service

I got an MOT reminder, booking car in was easy, they provided me a collection service and also reminded me of a free service which i had forgotten about. Desk staff and drivers were extremely friendly and professional

Service

We were informed what was done and always go that extra mile to help

Service

Problem solved, easy to book in to service area, pleasant area. Did not have long to wait to be seen.

Service

Nice to pick my car serviced and cleaned.

Service

Could not wish for better service and support

Service

Excellent service. Friendly but not intrusive staff. Excellent premises.

Service

The only issue with the service, is that the up date on service history in the car wasn't done i did ask for this to be updated. thiis now hasn't been done on the last 2 visits to you.

Service

We were supposed to meet with Tom but he got delayed with a customer. We then met with Alex who, despite describing what I was looking for in previous email correspondence with Tom, we had to go through the process from the beginning.

Service

I was appalled to discover the cost of repairing my car, but very pleased with the substantial financial contribution made by BMW

Service

Helpful. Always try to fit you in st a time to suit you. Polite.

Service

All work carried out efficiently and at a decent price.

Service

BRILLIANT

Service

expensive

Service

Booked in for an oil change due to telematic email. Car had the oil change and I enjoyed a mint mocha coffee while waiting. Perfect

Service

All Good

Service

Cleaning

Service

Service was booked for 90 minutes and took almost 2 hours (better to say 2 hours and take less). Adviser said ready in 10 mins, some 25 mins before car was actually ready! Car had bird droppings left on it and rear wiper blade was detached from arm.

Service

Still not performing at its best level

Service

Above about time scale and being given information

Service

Quick, efficient assistance

Service

All of the above, I'm not a time waster looking to seep every £ back out of the garage but you're treated like one. See service issue above, I work in London and do 400 miles a week, I can't change my life for BMW to utilise my FREE service.

Service

I am very satisfied...I drive an extra c. 90 miles round trip to go to Cotswold BMW, rather than Dick Lovet BMW, which I live c.3 miles away from

Service

Car returned no time

Service

Poor vac and clean, the boot of the car (even though empty) did not get vaccumed. The dash, gear box ect had not been cleaned.

Service

All went as expected and good communication from all members of staff

Service

Excellent customer care.

Service

We always receive exceptional service from Andrew McAdam. He is extremely professional, kind, courteous and friendly.

Service

Always do a great job

Service

I came away happy with my visit

Service

Car returned with a yellow stain on both front leather seats. I was able to remove these stains subsequently.

Service

I asked them to clean inside of rear window as it had been missed when I collected the car from new They forgot

Service

My last Four cars have been BMW and have all been purchased from Cotswold. The service received from all staff - Sales and After Care - is First Class.

Service

Found the problem and fixed ASAP

Service

Generally goof service but loan car was a smaller non-estate model.

Service

I was kept informed of progress at all stages of what proved to be a major repair

Service

There was a hiccup with my wait time which is why I haven't given the maximum score. However this was dealt with very well so I was very satisfied overall

Service

Work was completed within the allocated time frame. Vehicle was cleaned after work was conducted. Staff came to find me to let me know my vehicle was completed.

Service

They did exactly what we had agreed, in every respect. Calvin was helpful, honest and efficient.

Service

The service we received was exactly what we expected.

Service

Service guys are excellent. Fab facilities also. A shame that the problem had to be resolved at all.

Service

Poor attitude from staff with a degree of arrogance and disregard for customer concerns. Poor adherence to procedure with regards to paperwork completion. Confusing and inaccurate servicing paperwork with no logic to expiry dates.

Service

90 minute fast lane service took 2 and a half hours.

Service

Paul was always at the end of the phone was friendly and involved my wife and 3 year old in the sale of the car. He was fantastic Throughout.

Service

Car had to go in twice as the problem wasn't fully solved first time, but all handled well and now all sorted

Service

Understood my needs and responded promptly

Service

The service sales staff were great even though my quoted price when purchasing the car for its following service was completely inacurrate. As a result they kindly gave me a discount though it was still 50% more than quoted!

Service

Took far too long and some poor communication

Service

Excellent facilities to work whilst waiting for the MOT to be completed

Service

very satisfied.

Service

BMW Cotswold incorrectly fitted the M-Performance HAS kit to my M4. I had to get it resolved by an independent company as I have lost all faith in that dealership. I wish I had just had the kit fitted by Tamworth Sytner, whom have been very good.

Service

Kept updated at all times

Service

I was told that I had a 5 year service plan included, which I was unaware of on purchase. Very impressed.

Service

From the moment I was greeted by the customer host Tracey and then checked in by Danielle, I felt like I was being well looked after.The dealership is an amazing place and would highly recommend to my family and friends!

Service

Efficient and polite customer engagement

Service

For all the reasons stated above. Only explanation was very busy we have a lot of recall work to do

Service

Would have been perfect if I could have had a courtesy car.

Service

It was hard work to get a problem with the brakes resolved and suspect that if I was someone who was less assertive the outcome would have been very unsatisfactory.

Service

To be honest everything about the experience was fine, it's just the full 90min wait then getting the information, which I thought could have been communicated sooner.

Service

car was collected and returned with jobs completed.

Service

I found a scratch on my right front bumper just below the lower grill, without telling the owner that something had happen. I am just not happy at all. I rang the service and they said they will call me back. But until now I haven't heard anything .

Service

Very quick and good standard

Service

As I expected and no expensive surprises

Service

Andrew McAdam

Service

good service which could be improved by making courtesy cars easier to obtain in a reasonable timeframe

Service

Just the time it took to get my car from your service department .I was there from 9.30 to 12.30 .

Service

No problems

Service

Staff were efficient and polite and service was performed as requested. However during the service the software was upgraded. Information about the effects of this would have been more useful than a free coffee

Service

friendly and helpful

Service

The service was free as part of the service pack. However, when it came to pay, I was told that the vehicle inspection was not included in the service pack and I had to pay about £55 for this. I was not expecting this

Service

I have no issues with the service received but my initial attendance was due to a subtle strange noise that was coming from the engine. After their inspection nothing was found. Had the car for a month, nouse is still there!

Service

Issue resolved, clutch replaced within the day. Specific non valeting instructions adhered to. Problem arose from the initial service, car returned a week later and problem promptly sorted. Nothing too much trouble.

Service

My drivers seat is creaking. I've returned the car twice but unfortunately the problem still has not been resolved so I'll need to come back again.

Service

Completed within time frame full information about what has been done to the car.

Service

As above. Staff are friendly and facilities are good.

Service

as above.

Service

Everything smoothly organised from polite email reminders to car serviced. Used "fast lane" service so handed car over at 8.45am and I was back home before 11am (Gloucester) - car serviced and washed.

Service

Replacement front tyres were recommended due to pot hole damage causing bulging. On inspection it was obvious that the tyres weren't new showing wear and being dirty. I asked for an alloy refurb quote and have not received this. Not impressed!

Service

The squeaking brakes is not yet resolved and so the car is going back to service again

Service

Ian Cox, always very pleasant to deal with and goes the extra mile

Service

I have been a customer of North Oxford Garage for 25 years with both BMW and Lotus cars. Before their takeover 3 years ago or so, they were everything on would hope for from a prestige brand's dealer. Now they are awful. Cotswold restored my faith!!

Service

fast service and was able to sit and enjoy a coffee

Service

Great service experience with a good customer service.

Service

I would of given a 10, however when I collected my car there was oil all over my white bonnet.

Service

Self explanatory.

Service

The reason for taking the car in was to solve a rattle. It wasn't solved unfortunately.

Service

James Colwell gave excellent service - repair completed on time and car like new!

Service

service itself was very good

Service

The booking experience was a mess. When I arrived the information was not accurate and after having walked was offered a courtesy car after all. The check in the front bumper issue was not thoroughly checked and had to be pointed out.

Service

took longer than expected/suggested

Service

Service chap wasn't sure if the techs had used the oil I provided as they often don't read the job cards so went out to double check Also not called or asked regarding issues found during vehicle health check

Service

Quick, efficient, convenient.

Service

A 90 min service took over 2hrs 30m. No one came to update me at any time. Eventually I had to find someone and insist on getting my car back so I could go home. No feedback on the car service and no apology given. Got 'oil low' warning on way home!!

Service

Located & fixed water leak (warranty) into car after thorough search. Curtousy car provided & kept informed of progress

Service

Paperwork straightforward and car ready on time

Sales

Made to feel welcome

Sales

Just a great experience. I now even come here just for a coffee and to browse at the BMW and Mini accessories (as we also purchased a Mini here). The environment is great, also as a workout space if I have to have work done. Very friendly staff.

Sales

I had been pretty disappointed at Lexus, Audi were good but a bit complacent with very little follow up. My Sales Executive was keen to listen to my needs, explain what the options were and worked hard to get a mutually beneficial solution.

Sales

Over the interactions to find my ideal car I felt I was being kept informed and did not feel at all pressurised in to making a decision

Sales

Adam and Harriet went out of their way for us both a credit to you

Sales

The sales man was very helpful

Sales

Love the car, salesperson very helpful but being unable to provide an accurate delivery date caused huge frustration and was not the salesperson s fault

Sales

All was great and exciting. Complete satisfaction would have been some gifts at the car pickup time given the cost of vehicle which is a prestige car I believe.

Sales

Good company and an amazing service was received from Gareth reese-jones

Sales

I really clicked with Alex and Matt. They are extremely good at their jobs and made the experience very positive. They were helpful, accommodating, put up with all my stupid questions, were very available when I went back with even more questions

Sales

Excellent contact and updates without intrusion

Sales

Sales person was knowledgeable but not pushy. Could answer all questions and offered clarity on what was possible/not possible. He made it very easy to make a decision

Sales

My husband and I took a long time to decide on which model to buy, and Gareth was quite excellent in arranging lengthy test drives (often unaccompanied) so that we could make comparisons. He was very helpful with choosing the specification too.

Sales

Tom Larewnce, Tom Harris and their colleagues have provided excellent service

Sales

Appointments were offered, made and kept, expertise was on hand and there was every effort made to meet my requirements.

Sales

Extremely satisfied. Harriet was very helpful through the entire process and kept me totally informed of everything and was especially helpful with my requests for the car.

Sales

Well organised handover

Sales

Staff worked on getting me the best deal while I was away. Good communication. Delivery timing was an issue for me due to work, my salesperson made arrangements to fit my needs.

Sales

Lovely building, free coffee, friendly people

Sales

Good service

Sales

The sales department at Cheltenham, Thomas and Adam, were very helpful, friendly and understanding of my needs.

Sales

Nice environment, low pressure sales and the right car at the right price

Sales

The dealership is a light , open space and quite different from some places where a poky area and nasty coffee machine are the norm

Sales

The car arrived but had the wrong transmission. I ordered an automatic but a manual was delivered instead. I then had to wait another twelve weeks for another car to be ready. I was rushed through the second order and didn't get to choose trims or op

Sales

We didn't feel that the experience was as special as we thought it would be. (This is our first BMW)... When the cover was pulled off the vehicle on the occasion of the