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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Total confidence in the service i received.

Service

Great service.

Service

Amazing service centre with brilliant facilities. Very clean

Service

Jo in the service department was excellent and kept me informed of what was happening and the remedy. She also organised a hire car for me. Excellent service by her !!!

Service

Cotswold Cheltenham always go the extra mile to support their customers.

Service

Andrew McAdam handled recent fairly long repair very professionally.

Service

They treated me with great courtesy, professionalism and efficiency while I was without my car for over a week.

Service

Cannot fault the entire procedure.

Service

Excellent customer care and focus from all the service team. outstanding process in these challenging times which made me feel valued. Progress reports and updates were very helpful

Service

Although streched due to the current situation still manges to look after me very well.

Service

No complaints at all

Service

The gentleman was very knowledgable and the process was very smooth

Service

Professional efficient service

Service

As explained above Engaging service and SME expertise, generally delivered by the same POC Mr Macadam, which is additionally helpful.

Service

The work was undertaken well, but the invoice that was presented to me on collection was not correct. I had to ask for it to be re-done, for the (lower) amount that we had agreed by telephone the previous day.

Service

Yes all good

Service

Did the necessary work in the time they said they would, car returned clean. Clean environment to wait and call when the job was done

Service

Very reactive

Service

Pleased no hassle

Service

Good responsive service

Service

Excellent service, no complaints at all - also a very friendly and courteous atmosphere.

Service

Dave Rogers was very helpful and friendly

Service

Know and like my service adviser Andrew. Get sensible advice and additional work was completed in one booking

Service

all on time and very nice helpful people

Service

Your staff are always very good.Were on the phone to say they had recieved the car for contactless service,before i had got home!

Service

Everything was completed to timescale set out

Service

Great service from them

Service

Excellent staff at service centre.

Service

B.M.W "did what it said on the can" so to speak. Car required servicing .... car services promptly and professionally.

Service

BEST COFFEE I HAVE EVER TASTED ESPECIALLY WITH THE GINGERBREAD SHOT IN MY DRINK. SAM IN THE COFFEE SHOP IS THE BEST

Service

Everything was completed as required, MOT and a new front tyre. The car was returned cleaned and ready to go.

Service

I was kept inform on the progress of the work and the out come.

Service

The car was in for a recall, this was done on time and a courtesy car provided

Service

Did what it said on the tin. Well designed.

Service

Professional and thorough service

Service

Stress free and with satisfaction

Service

Courteous and efficient

Service

Joanne Hall on customer reception was really helpful and proactive. Thanks Jo

Service

Easy to book MOT and service over phone. MOT and service carried out quickly as I waited. Pleasant waiting area with refreshments

Service

super quick, friendly, helpful service. Problem solved.

Service

Because I was satisfied

Service

Covid safety excellent comfortable waiting area

Service

Dealer sorted all issues quickly and were polite at all times.

Service

Helpfull staff and job well done

Service

All was good with the car and it was returned washed as always on completion

Service

Overall the Cotswold Cheltenham staff are always cheerful and very helpful.

Service

We are very satisfied with the service,very well done and looked after.

Service

While you wait service completed to time. No hassle, and a complimentary drink.

Service

Very polite from the service personnel to the young lady serving refreshments

Service

Great value and great service from Alex in particular

Service

Front off house perfect

Service

Everything was fixed well

Service

Excellent service

Service

Covid19 procedures were well thought out: key drop off, hand sanitizer, one way system, specific seating allocated to me in the waiting area, payment taken over the phone - least possible contact with staff, who, still had a warm smile behind glass.

Service

Refurbished my alloys outside of the warranty due to CV19 and the mileage driven on them.

Service

Friendly service and a nice cup of tea.

Service

Confidant everything that had to be checked was checked

Service

Excellent staff serving with a smile. Kept me informed as to what was happening to my vehicle and resolved my issue.

Service

Work was completed to a high standard and very happy with the overall experience

Service

The car was in for a major service and I can only assume everything was done according to the manufacturer schedule - very difficult for me to check personally as the car still goes and so I can only take it on trust.

Service

The booking and team members I met on visiting the garage were very helpful.

Service

They're always super helpful at Cotswold, all the staff are really friendly and always welcoming

Service

Pleasant helpful staff, the job was done as agreed.

Service

Excellent contact with the service adviser Andrew McAdam

Service

you worked for me

Service

What my car was originally booked in for there were additions which I was notified about once you had my car, not really sure this happened as you should be fully aware of what needs doing on your system.

Service

Although problem was more complicated than orginally thought it was quickly rectified perfectly.

Service

All work carried out to the highest standard by very professional staff

Service

From the moment I walked in I was looked after in a professional manner. I felt like a valued customer throughout the process. It was a 90 minute wait appointment so had the pleasure of using the lounge and coffee shop whilst waiting.

Service

Fantastic experience at Cotswold Cheltenham, amazing centre and great friendly staff. Cameron Gilder & Lewis Crawford were outstanding. 5 Star

Service

Very prompt attention and was dealt with quickly

Service

Everything went exactly to plan

Service

High standards and good service as usual.

Service

Dropped the car in, had communication throughout the day about my car, then picked it up at the end of the day, serviced, clean and ready to drive away. Not a lot more you can ask for really.

Service

Your Covid-19 planning gives enhanced confidence that your risk management extends beyond just motoring issues. Knowledgeability of staff is also generally impressive.

Service

Problem dealt with promptly.

Service

Usual efficient and friendly service.

Service

As above.

Service

Quite helpful in most respects

Service

for the same reason as above

Service

The service at Cotswold Cheltenham is always first class

Service

Cameron always keeps me up to date with progress on my vehicle and recommends work to be carried out.

Service

Quick job, Finished with a lovely valet on the car.

Service

Quality and wonderful replacement car for the day

Service

Complete seamless and very good service.

Service

Always their to help

Service

While in this COVID 19 pandemic they layout to wait for the car to be serviced was good in maintaining spacing, very nice young lady made me a cuppa and biscuits were available too.

Service

Great attention to detail, extremely helpful, knowledgable and freindly service. Exactly what a main agent for a brand such as BMW should be.

Service

The car is driving well and was returned in immaculate condition

Service

Was easy to drop car in, kept me up to date with phone calls, loan car was fantastic. Spot on.

Service

car MOT'd as expected minor issue with washer bottle quickly sorted short notice

Service

confidence all the way, such a great professional team.

Service

Nothing more than the service provided by Andrew McAdam was above and beyond.

Service

Excellent service and communication

Service

service completed in 90 minutes. Only issue outstanding needs a return to the garage which is booked in.

Service

Car always comes back nice and clean

Service

Andrew McAdam could not be more helpful having looked after me and my lovely 525 for the last 15 years

Service

Very polite

Service

James from Smart Repair very helpful.

Service

Excellent, efficient service as ever.

Service

Excellent prompt service

Service

Professional service

Service

I was happy with the service.

Service

Friendly efficient service. What more is there to ask?

Service

Everything as it should be

Service

Work done exactly as promised and quoted and also spot on time

Service

One of the best dealerships I have visited. Loved looking at the vintage/older cars. And a cafe to boot. Faultless!

Sales

Really happy

Sales

professional and competent in all aspects.

Sales

Couldn't fault the dealership

Sales

Nothing was too much trouble

Sales

Excellent customer service, dealership very clean, modern and tidy.

Sales

Right from the beginning of deciding whether to change cars through to after the successful collection of my car, I was consulted at every step and kept informed of my car's order & manufacture process. Daniel Roebuck was instrumental in this

Sales

Satisfied with the service

Sales

Compared to my first purchase of a vehicle, this was very much a different experience. One that I suppose was hoped for on the first so this time round it was a really nice surprise. First time was transactional, this was more thoughtful.

Sales

Amazing service. Arranged 2 test drives and then made the order to completion experience smooth but exciting. Was impressed with the video clips etc and also one of the guys even sent me some pics. Just a class outfit and really smart showroom.

Sales

Very efficient sales advice and contact throughout.

Sales

Process worked well despite COVID

Sales

Great service from Dan Roebuck

Sales

good services

Sales

Great service from Sienna

Sales

An excellent experience. It made buying the BMW car to be painless

Sales

Thomas Whatmore was great, very professional, polite and knowledgeable. First time I have ever bought a new car, Thomas made the experience very special.

Sales

Got the car i wanted in the time frame

Sales

Dan Roebuck is the ultimate professional. We felt a valued customer and were kept informed every step of the way. He listened to our requirements, recommended and advised to assist with the purchase and ensured that our completed satisfaction.

Sales

Great salesperson and great atmosphere at the showroom. I really felt I was buying a premium product.

Sales

Excellent service from the moment of stepping into the showroom with having a test drive to then having recommendations of what car was in my budget. The sale & delivery took extra time due to the pandemic but thought it was handled extremely well.

Sales

Nothing was too much trouble.

Sales

Cotswold BMW and the salesman (Oli Hayden) provided excellent service throughout, I am very fussy with details and wanted some things done to the car prior to me picking up the vehicle. The car was exactly as I imagined. Great job by Cotswold BMW!!

Sales

Great service from the team and nothing was too muck trouble, from welcome to leaving, particularly considering the challenges due to Covid.

Sales

Experience with Cotswold Cheltenham was excellent both whilst purchasing and collecting the vehicle. It was a little difficult to keep in touch when the car got delayed due to staff going on furlough but this was only a minor issue.

Sales

Helpful staff (Alex Burils], good display, friendly atmosphere and beautiful showrrom

Sales

Professional customer relations in pleasant surroundings

Sales

I was made to feel extremely valued and the turnaround timescale, despite being slightly delayed, was still very good.

Sales

All went well, Alex kept me informed throughout and everything online was convenient as I work long hours.

Sales

The staff are great and a delight to deal with. we were given all the time and assistance we required and came away very happy with our deal. The dealership is a pleasant place in which to do business.

Sales

everything done for you just sign on dotted line and car delived to you

Sales

Punctual and very attentive

Sales

It was a very easy and pleasant experience. Very efficient and great customer service.

Sales

Daniel was very helpful and answered all of my questions

Sales

Fantastic overall experience, great communication and updates throughout. Thoroughly enjoyed the collection of my car, a real surprise to be taken to the car to find it wrapped up ( this was all very personal and special). Thank you Adam Harber.