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Was told on the initial call that the job would be foc as I had a service package but on arrival told there would be a cost but on picking up the car told it was foc as I had a service package.Confusing
Cotswold serviced my car, MOT'd it, washed it, ran me home and the collected me from home at an arranged time when the work was completed. Couldn't have asked for more.
Staff are always exemplary. It is the car I have issues with.
The after sales experience is always second to none when we are dealing with Andrew McAdam in the service/after sales department He is polite, professional and always helpful.
Very well looked after by Andrew McCann in servicing. Very professional.
Friendly, helpful, completed while I was waiting.
1. The parking light was supposed to have been fixed but a light has come on again to say its not working! 2. The cigarette lighter (also supposed to have been fixed) appears not to be working either! 2B fair I need to try with another adapter.
Premium service all the way. By far the best BMW retailer I have ever dealt with. Efficient and honest. Highly recommended.
All as above and below. A very personal and pleasant experience. Always has been from when I first moved to Cheltenham realised I urgently needed an MOT and despite in middle of move sorted it out.
Amazing centre - superb personal service from all the hosts that greeted me and Andrew McAdam deserves a pay rise! I could not fault the entire process and service team at Cotswold.
They always do a good job and keep you informed
Customer satisfaction is the number 1 priority regardless of whether you are buying a car or just having a coffee while waiting
The staff and facilities are first class and quality / pride of workmanship are without fault.
The rattle is still happening
Although time I required the car was given at outset there was not time to have it cleaned
Excellent process as I was kept informed of what is being done and also stated what will be required to be done at the next service.
everything done on time
Excellent service, finished at the time stated and washed! Very busy road back to motorway. Service staff answered my questions re service shedule and explained how to update sat nav.
Service itself and front-of-house employees all seem top notch. Noticed later several parts of car not washed when valeted - including the entire rear bumper. If you're going to offer this as part of the service, then should ensure it's done fully.
The experience was faultless. Great care and very hospitable. Everything that was done was clearly explained.
They could have done nothing more
The advice and explanations about what needs to be done are excellent and the staff are always very helpful.
Not impressed in anyway. Used to get better service before this new super centre opened. Really only interested in car sales not after sales service and support.
To need the car for two days was excessive for a minor problem that was unresolved on account of cost.
Great customer service and fantastic showroom
Good efficient service and attention
car had to be recovered by BMW emergency services. hadn't booked in yet they still made time for me, explained everything and answered all my questions
A far-easier process this time, the Sales Team were excellent and provided everything we wanted.
Some areas were a little not quite right as reported earlier
Craig looked after me superbly and was extremely efficient and professional
Efficient and courteous.
Very professional and very ready to help in anyway.
Car not returned on time and has to go back for work to be completed
The service agent was friendly and polite the car arrived back at he stated time and everything seems fine with it
Quick and efficient
Service time was not as communicated and the car was returned to me in a state of cleanliness that suggests that Cotswold really don't care about standards or are respectful of their customers' custom.
It's slow. I don't understand why it take 3 hours to service a car. I've been through this process twice. ALSO, on both occasions, they said there was no one to drive me into town (which they're supposed to offer to every few minutes).
Overall everything was very good - just had to wait 20 minutes to collect car whilst another customer was being dealt with (which is unusual based on past experiences)
Sorted me out
Excellent, very professional staff and explained everything to me
Asked for exchange value. Did not happen. Said would email. Nothing received
Only a 3 scored because the 90 minute appointment actually took well over 2 hrs to complete a simple task - fitting a new battery
Good service, although it was a long wait for a windscreen recalibration but the valet was very much appreciated. Not so the coffee, I'm afraid which was one of the worst I've had (and I drink a lot of coffee).
Service staff were polite, respectful, knowledgeable & efficient. Work carried out on my car was as discussed & agreed and within the given timescales.
Lived up to the standard set by Cotswold bmw
Happy people good sales and aftercare.
I was concerned at a squeaking brake...explanation was produced as to why this was, and that there was not really a problem at all...it was just normal noise from corrosion on discs.
Car mot & repair completed very quickly. Very happy with the work carried out. Car valeted before collection which was a nice surprise.
Booked in for 09am and my pick up time was 11am I walked into town then turned around and walked back and my car was waiting for me, perfect, and I'm totally happy??
The work was done on time, i was kept up to date with progress and enjoyed the facilities on site, Nice coffee and area to relax
On time, helpful, professional representatives and service staff, Arranged transportation into Chelt during vehicle service. Excellent communication. Thank you
The service was performed quickly and with excellent customer service. Infinitely better than the local BMW dealer I used previously .
excellent customer service .
Easy to book a service. Provided with an expected cost. provided with a lift to town. Notified of additional work required and expected cost and checking with me that wanted the work done before going ahead.
Exhaust still has a rattle, bmw Cotswold couldn't fault it and said the new update would make it go away anyway. It seemed to work for a bit but now continues to rattle on a year old car. The service was however very good
I got an MOT reminder, booking car in was easy, they provided me a collection service and also reminded me of a free service which i had forgotten about. Desk staff and drivers were extremely friendly and professional
We were informed what was done and always go that extra mile to help
Problem solved, easy to book in to service area, pleasant area. Did not have long to wait to be seen.
Nice to pick my car serviced and cleaned.
Could not wish for better service and support
Excellent service. Friendly but not intrusive staff. Excellent premises.
The only issue with the service, is that the up date on service history in the car wasn't done i did ask for this to be updated. thiis now hasn't been done on the last 2 visits to you.
We were supposed to meet with Tom but he got delayed with a customer. We then met with Alex who, despite describing what I was looking for in previous email correspondence with Tom, we had to go through the process from the beginning.
I was appalled to discover the cost of repairing my car, but very pleased with the substantial financial contribution made by BMW
Helpful. Always try to fit you in st a time to suit you. Polite.
All work carried out efficiently and at a decent price.
Booked in for an oil change due to telematic email. Car had the oil change and I enjoyed a mint mocha coffee while waiting. Perfect
Service was booked for 90 minutes and took almost 2 hours (better to say 2 hours and take less). Adviser said ready in 10 mins, some 25 mins before car was actually ready! Car had bird droppings left on it and rear wiper blade was detached from arm.
Still not performing at its best level
Above about time scale and being given information
Quick, efficient assistance
All of the above, I'm not a time waster looking to seep every £ back out of the garage but you're treated like one. See service issue above, I work in London and do 400 miles a week, I can't change my life for BMW to utilise my FREE service.
I am very satisfied...I drive an extra c. 90 miles round trip to go to Cotswold BMW, rather than Dick Lovet BMW, which I live c.3 miles away from
Car returned no time
Poor vac and clean, the boot of the car (even though empty) did not get vaccumed. The dash, gear box ect had not been cleaned.
All went as expected and good communication from all members of staff
Excellent customer care.
We always receive exceptional service from Andrew McAdam. He is extremely professional, kind, courteous and friendly.
Always do a great job
I came away happy with my visit
Car returned with a yellow stain on both front leather seats. I was able to remove these stains subsequently.
I asked them to clean inside of rear window as it had been missed when I collected the car from new They forgot
My last Four cars have been BMW and have all been purchased from Cotswold. The service received from all staff - Sales and After Care - is First Class.
Found the problem and fixed ASAP
Generally goof service but loan car was a smaller non-estate model.
I was kept informed of progress at all stages of what proved to be a major repair
There was a hiccup with my wait time which is why I haven't given the maximum score. However this was dealt with very well so I was very satisfied overall
Work was completed within the allocated time frame. Vehicle was cleaned after work was conducted. Staff came to find me to let me know my vehicle was completed.
They did exactly what we had agreed, in every respect. Calvin was helpful, honest and efficient.
The service we received was exactly what we expected.
Service guys are excellent. Fab facilities also. A shame that the problem had to be resolved at all.
Poor attitude from staff with a degree of arrogance and disregard for customer concerns. Poor adherence to procedure with regards to paperwork completion. Confusing and inaccurate servicing paperwork with no logic to expiry dates.
90 minute fast lane service took 2 and a half hours.
Paul was always at the end of the phone was friendly and involved my wife and 3 year old in the sale of the car. He was fantastic Throughout.
Car had to go in twice as the problem wasn't fully solved first time, but all handled well and now all sorted
Understood my needs and responded promptly
The service sales staff were great even though my quoted price when purchasing the car for its following service was completely inacurrate. As a result they kindly gave me a discount though it was still 50% more than quoted!
Took far too long and some poor communication
Excellent facilities to work whilst waiting for the MOT to be completed
BMW Cotswold incorrectly fitted the M-Performance HAS kit to my M4. I had to get it resolved by an independent company as I have lost all faith in that dealership. I wish I had just had the kit fitted by Tamworth Sytner, whom have been very good.
Kept updated at all times
I was told that I had a 5 year service plan included, which I was unaware of on purchase. Very impressed.
From the moment I was greeted by the customer host Tracey and then checked in by Danielle, I felt like I was being well looked after.The dealership is an amazing place and would highly recommend to my family and friends!
Efficient and polite customer engagement
For all the reasons stated above. Only explanation was very busy we have a lot of recall work to do
Would have been perfect if I could have had a courtesy car.
It was hard work to get a problem with the brakes resolved and suspect that if I was someone who was less assertive the outcome would have been very unsatisfactory.
To be honest everything about the experience was fine, it's just the full 90min wait then getting the information, which I thought could have been communicated sooner.
car was collected and returned with jobs completed.
I found a scratch on my right front bumper just below the lower grill, without telling the owner that something had happen. I am just not happy at all. I rang the service and they said they will call me back. But until now I haven't heard anything .
Very quick and good standard
As I expected and no expensive surprises
good service which could be improved by making courtesy cars easier to obtain in a reasonable timeframe
Just the time it took to get my car from your service department .I was there from 9.30 to 12.30 .
Staff were efficient and polite and service was performed as requested. However during the service the software was upgraded. Information about the effects of this would have been more useful than a free coffee
friendly and helpful
The service was free as part of the service pack. However, when it came to pay, I was told that the vehicle inspection was not included in the service pack and I had to pay about £55 for this. I was not expecting this
I have no issues with the service received but my initial attendance was due to a subtle strange noise that was coming from the engine. After their inspection nothing was found. Had the car for a month, nouse is still there!
Issue resolved, clutch replaced within the day. Specific non valeting instructions adhered to. Problem arose from the initial service, car returned a week later and problem promptly sorted. Nothing too much trouble.
My drivers seat is creaking. I've returned the car twice but unfortunately the problem still has not been resolved so I'll need to come back again.
Completed within time frame full information about what has been done to the car.
As above. Staff are friendly and facilities are good.
Everything smoothly organised from polite email reminders to car serviced. Used "fast lane" service so handed car over at 8.45am and I was back home before 11am (Gloucester) - car serviced and washed.
Replacement front tyres were recommended due to pot hole damage causing bulging. On inspection it was obvious that the tyres weren't new showing wear and being dirty. I asked for an alloy refurb quote and have not received this. Not impressed!
The squeaking brakes is not yet resolved and so the car is going back to service again
Ian Cox, always very pleasant to deal with and goes the extra mile
I have been a customer of North Oxford Garage for 25 years with both BMW and Lotus cars. Before their takeover 3 years ago or so, they were everything on would hope for from a prestige brand's dealer. Now they are awful. Cotswold restored my faith!!
fast service and was able to sit and enjoy a coffee
Great service experience with a good customer service.
I would of given a 10, however when I collected my car there was oil all over my white bonnet.
The reason for taking the car in was to solve a rattle. It wasn't solved unfortunately.
James Colwell gave excellent service - repair completed on time and car like new!
service itself was very good
The booking experience was a mess. When I arrived the information was not accurate and after having walked was offered a courtesy car after all. The check in the front bumper issue was not thoroughly checked and had to be pointed out.
took longer than expected/suggested
Service chap wasn't sure if the techs had used the oil I provided as they often don't read the job cards so went out to double check Also not called or asked regarding issues found during vehicle health check
Quick, efficient, convenient.
A 90 min service took over 2hrs 30m. No one came to update me at any time. Eventually I had to find someone and insist on getting my car back so I could go home. No feedback on the car service and no apology given. Got 'oil low' warning on way home!!
Located & fixed water leak (warranty) into car after thorough search. Curtousy car provided & kept informed of progress
Paperwork straightforward and car ready on time
Made to feel welcome
Just a great experience. I now even come here just for a coffee and to browse at the BMW and Mini accessories (as we also purchased a Mini here). The environment is great, also as a workout space if I have to have work done. Very friendly staff.
I had been pretty disappointed at Lexus, Audi were good but a bit complacent with very little follow up. My Sales Executive was keen to listen to my needs, explain what the options were and worked hard to get a mutually beneficial solution.
Over the interactions to find my ideal car I felt I was being kept informed and did not feel at all pressurised in to making a decision
Adam and Harriet went out of their way for us both a credit to you
The sales man was very helpful
Love the car, salesperson very helpful but being unable to provide an accurate delivery date caused huge frustration and was not the salesperson s fault
All was great and exciting. Complete satisfaction would have been some gifts at the car pickup time given the cost of vehicle which is a prestige car I believe.
Good company and an amazing service was received from Gareth reese-jones
I really clicked with Alex and Matt. They are extremely good at their jobs and made the experience very positive. They were helpful, accommodating, put up with all my stupid questions, were very available when I went back with even more questions
Excellent contact and updates without intrusion
Sales person was knowledgeable but not pushy. Could answer all questions and offered clarity on what was possible/not possible. He made it very easy to make a decision
My husband and I took a long time to decide on which model to buy, and Gareth was quite excellent in arranging lengthy test drives (often unaccompanied) so that we could make comparisons. He was very helpful with choosing the specification too.
Tom Larewnce, Tom Harris and their colleagues have provided excellent service
Appointments were offered, made and kept, expertise was on hand and there was every effort made to meet my requirements.
Extremely satisfied. Harriet was very helpful through the entire process and kept me totally informed of everything and was especially helpful with my requests for the car.
Well organised handover
Staff worked on getting me the best deal while I was away. Good communication. Delivery timing was an issue for me due to work, my salesperson made arrangements to fit my needs.
Lovely building, free coffee, friendly people
The sales department at Cheltenham, Thomas and Adam, were very helpful, friendly and understanding of my needs.
Nice environment, low pressure sales and the right car at the right price
The dealership is a light , open space and quite different from some places where a poky area and nasty coffee machine are the norm
The car arrived but had the wrong transmission. I ordered an automatic but a manual was delivered instead. I then had to wait another twelve weeks for another car to be ready. I was rushed through the second order and didn't get to choose trims or op
We didn't feel that the experience was as special as we thought it would be. (This is our first BMW)... When the cover was pulled off the vehicle on the occasion of the