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While you wait service completed to time. No hassle, and a complimentary drink.
We are very satisfied with the service,very well done and looked after.
Very polite from the service personnel to the young lady serving refreshments
Great value and great service from Alex in particular
Front off house perfect
Everything was fixed well
Covid19 procedures were well thought out: key drop off, hand sanitizer, one way system, specific seating allocated to me in the waiting area, payment taken over the phone - least possible contact with staff, who, still had a warm smile behind glass.
Refurbished my alloys outside of the warranty due to CV19 and the mileage driven on them.
Friendly service and a nice cup of tea.
Confidant everything that had to be checked was checked
Excellent staff serving with a smile. Kept me informed as to what was happening to my vehicle and resolved my issue.
Work was completed to a high standard and very happy with the overall experience
The car was in for a major service and I can only assume everything was done according to the manufacturer schedule - very difficult for me to check personally as the car still goes and so I can only take it on trust.
The booking and team members I met on visiting the garage were very helpful.
They're always super helpful at Cotswold, all the staff are really friendly and always welcoming
Pleasant helpful staff, the job was done as agreed.
Excellent contact with the service adviser Andrew McAdam
you worked for me
What my car was originally booked in for there were additions which I was notified about once you had my car, not really sure this happened as you should be fully aware of what needs doing on your system.
Although problem was more complicated than orginally thought it was quickly rectified perfectly.
All work carried out to the highest standard by very professional staff
Fantastic experience at Cotswold Cheltenham, amazing centre and great friendly staff. Cameron Gilder & Lewis Crawford were outstanding. 5 Star
From the moment I walked in I was looked after in a professional manner. I felt like a valued customer throughout the process. It was a 90 minute wait appointment so had the pleasure of using the lounge and coffee shop whilst waiting.
Very prompt attention and was dealt with quickly
Everything went exactly to plan
High standards and good service as usual.
Usual efficient and friendly service.
Dropped the car in, had communication throughout the day about my car, then picked it up at the end of the day, serviced, clean and ready to drive away. Not a lot more you can ask for really.
Problem dealt with promptly.
Your Covid-19 planning gives enhanced confidence that your risk management extends beyond just motoring issues. Knowledgeability of staff is also generally impressive.
Quite helpful in most respects
The service at Cotswold Cheltenham is always first class
for the same reason as above
Cameron always keeps me up to date with progress on my vehicle and recommends work to be carried out.
Quick job, Finished with a lovely valet on the car.
Quality and wonderful replacement car for the day
Complete seamless and very good service.
Always their to help
While in this COVID 19 pandemic they layout to wait for the car to be serviced was good in maintaining spacing, very nice young lady made me a cuppa and biscuits were available too.
Great attention to detail, extremely helpful, knowledgable and freindly service. Exactly what a main agent for a brand such as BMW should be.
The car is driving well and was returned in immaculate condition
confidence all the way, such a great professional team.
car MOT'd as expected minor issue with washer bottle quickly sorted short notice
Was easy to drop car in, kept me up to date with phone calls, loan car was fantastic. Spot on.
Nothing more than the service provided by Andrew McAdam was above and beyond.
Excellent service and communication
service completed in 90 minutes. Only issue outstanding needs a return to the garage which is booked in.
Car always comes back nice and clean
Andrew McAdam could not be more helpful having looked after me and my lovely 525 for the last 15 years
James from Smart Repair very helpful.
Excellent, efficient service as ever.
Excellent prompt service
I was happy with the service.
Friendly efficient service. What more is there to ask?
Everything as it should be
Work done exactly as promised and quoted and also spot on time
My service was done in good time and at a fair price. I had excellent communication from the staff giving me updates throughout the day.
As always totally professional and friendly
Cameron and Tom are a true credit to the Cotswold Service Department. No problem too big to handle and always deliver their service with a smile.
The requirements identified during the service were explained and options given. As there was also a recall notice I was offered a replacement vehicle for the day.
The safety in driving the Series 2 luxury car. It is a real pleasure to own and drive this car.
satisfied in every aspect.
It was a re-call and all went well.
First class service from everyone
The Covid precautions worked very well, and I didn't have any concerns about waiting in the seating area while my car wasbeing serviced.
Kept up to date with progress, safety check video and advising on future remedial repairs.
Everything was dealt with quickly and safely
Professional staff effortless process
Once again totally excellent service from Andrew McAdam
Very professional and courteous and took extremely good care of my car.
Easy to book, good attitude of staff, good service
I clearly choose a good dealership!
Quick and efficient
My car came back sounding very good and clean inside/out.
Excellent booking / management of Covid 19 situation. Work done swiftly
Issue was resolved and fully tested in half the anticipated time.
Cotswold put lots of effort and thought into being covid-complaint - even to the extent of reserving a seat for me while I waited Servicing of the car was good - as always - faults, work nececcary and options are always fully explained
Despite the new-ish showroom the dealership maintains that personal touch that is so important.
Everyone is very polite and helpful and the actual service seems to have been done well.
The Service Engineers did what they knew was important for my vehicle, taking into account is mileage and age
Easy and efficient
Professional and courteous service. Treated as a really true and valued customer.
Prompt, diligent service alround
Completed as expected new tyres matched on.price with my normal suppliernormally
So far, so good.
prompt attention and caring.
Car ready when required and use of loan car very convenient
The ease of booking my car in for a service, picking up a loan car and then collecting my car. Communication was good and it was a very smooth process.
Professional, efficient service
straight forward given the current situation
There was nothing to fault.
Smart premises, easy to park and good service
Jody Boyle and his team
The truly first class service I expected was once again received
Work completed in timescales
Polite staff , good job
Always receive courteous service
Have been dealing at Cotswold Cheltenham for over19 years. I don't have any intention of going anywhere else. Polite, friendly and car always return spotless
Car was originaly booked in at the end of march to have an M Performance exhaust fitted but due to Covid had to be put of till June. A complimentary health check was carried out which picked up a bent osr lower arm, was given loan car as part not in.
Service under contract with Cotswold, always a good job.
I simply cannot fault the service I received.
Sales man Mathew
Completed within promised timescale,despite obvious problems caused by coronavirus.
Able to do the service required at price per website
All ran smoothly, staff responsive.
Excellent service from the moment of stepping into the showroom with having a test drive to then having recommendations of what car was in my budget. The sale & delivery took extra time due to the pandemic but thought it was handled extremely well.
Nothing was too much trouble.
Cotswold BMW and the salesman (Oli Hayden) provided excellent service throughout, I am very fussy with details and wanted some things done to the car prior to me picking up the vehicle. The car was exactly as I imagined. Great job by Cotswold BMW!!
Great service from the team and nothing was too muck trouble, from welcome to leaving, particularly considering the challenges due to Covid.
Experience with Cotswold Cheltenham was excellent both whilst purchasing and collecting the vehicle. It was a little difficult to keep in touch when the car got delayed due to staff going on furlough but this was only a minor issue.
Helpful staff (Alex Burils], good display, friendly atmosphere and beautiful showrrom
Professional customer relations in pleasant surroundings
I was made to feel extremely valued and the turnaround timescale, despite being slightly delayed, was still very good.
All went well, Alex kept me informed throughout and everything online was convenient as I work long hours.
The staff are great and a delight to deal with. we were given all the time and assistance we required and came away very happy with our deal. The dealership is a pleasant place in which to do business.
everything done for you just sign on dotted line and car delived to you
Punctual and very attentive
It was a very easy and pleasant experience. Very efficient and great customer service.
Daniel was very helpful and answered all of my questions
Fantastic overall experience, great communication and updates throughout. Thoroughly enjoyed the collection of my car, a real surprise to be taken to the car to find it wrapped up ( this was all very personal and special). Thank you Adam Harber.
Very smooth transaction!
Everything went smoothly. The salesperson was friendly, efficient and professional.
Great buying experience.
Nice show room. Lovely staff.
I was dealt with couteously and without any pressure being exerted. All my questions were answered clearly and helpfully and we were able to negotiate an acceptable exchange price.
Straight forward process
Thomas Whatmore was excellent. Informative, prompt, helpful. Also really nice environment.
Loved the whole occasion with the reveal of my car. Tom Harris made me and my wife feel completely at home. The explanation of the technology from Tom Kemp was excellent and made for a big day out feel!
Friendly staff made us feel well cared for.
Alex looked after all my needs all through the purchase period