Loading...

ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Bike serviced and cleaned on my choice of day, and I got to try out another bike. Always treated like part of the family.

Service

Car done before time, good courtesy car allocated

Service

Usual efficient work.

Service

All Good

Service

The staff are courteous and efficient and the quality of the servicing is excellent. Furthermore Cotswold's premises are the best that I have experienced locally - having used both Mercedes, Jaguar and Audi in the past

Service

Camera & Calvin gave me first class service, they are a credit to your showroom, giving polite, courteous service??

Service

They sorted out the problem with my car, hassle free ??

Service

Service was completed on time without fuss.

Service

Problems solved. Honest pricing. Provided courtesy car at the very last minute.

Service

I have nothing negative to report and thus Cotswold get top marks.

Service

Cotswold carried out my service without fuss or inconvenience to myself. I knew that the oil filter can be brittle on cars like mine but the service team put my mind at rest saying that only some early cars were affected and all was well on the day.

Service

I got everything I expected and more done at the dealership

Service

Very efficient

Service

The work was carried out within the stated time period and was ready to drive away after a full wash and vacuum.

Service

If you are waiting for your car to be serviced or repaired a very pleasant coffee area is available.

Service

Again, it was the price. Staff and service was very good

Service

4 new tyres needed. Gave go ahead for this. Tyres not in stock. 3 weeks later still no tyres in stock although appointments made and emails received several times telling us tyres needed replacing. appointment cancelled still email getting emails.

Service

Everything good.

Service

Car took longer to service than anticipated

Service

Car got the MOT! After a cup of coffee we were dropped into Cheltenham and picked up a couple of hours later - all part of the service.

Service

Had to phone next morning as my email address was incorrect. Also date for my next service was stated as last year, 2018.

Service

You all seem to be pushing "diagnosis " and we charge by the minute , I never feel at ease dealing with you in the service department.

Service

the work was carried out satisfactory

Service

excellent, no problems

Service

Completely satisfied with the service given.

Service

When I got back into my car the warning came up that my remote battery needed changing. I am not sure whether this was the first time or whether the mechanic would have seen it?

Service

Fantastic service

Service

Very helpful

Service

Kept me informed of a difficult repair problem

Service

A very efficient service provided from arrival at garage to return of car post repairs. A key feature was how our service advisor communicated with us on the cause of the car's problem and the progress of the remedial repairs.

Service

The Service Reception Manager that I dealt with, carefully listened to a problem that I had suffered after a previous visit for a BMW recall. The problem was checked out and confirmed that I would have no further problems.

Service

Very friendly helpful staff (including great coffee shop) and work done efficiently.

Service

Very friendly and efficient

Service

Helpful, friendly, effective, welcoming.

Service

Did what was expected and on time

Service

I have a grinding noice on my brakes, your technician heard the noise when we test drove the car. After two visits and being told two different reasons the brakes still grind.

Service

Ian who was dealing with my car in service was professional and helpful

Service

Car delivered on time, and immaculately valeted

Service

I was kept informed

Service

Smooth and efficient front of house service.

Service

Ian was professional and efficient, as always. Paperwork was ready to hand over to me on collection, which hasn't always been the case (the assumption being you don't want it as it's on a service plan - not true!). Car was ready on time, and cleaned.

Service

Great service, kept informed, polite, helpful. But the price of your tyres seems high. I was quoted £260 for one tyre, I got the same one in Gloucester for £130. I think that you should highlight that a tyre fitter is going to be more competitive.

Service

Price matched tyres and resolved Idrive issue

Service

Great service from customer team.

Service

I was processed straight away and my car was ready within the time specified. Surroundings upstairs very pleasant to wait in with good service at the counter for drinks and cakes.

Service

I thought the puncture was small enough to repair rather than a new tyre.

Service

Took time to research and rectify identied issue satisfactorily

Service

Very professional service provided at a reasonable price.Very lovely place.Very quiet place.

Service

Cameron, my service advisor on the day was very efficient and knowledgeable. My vehicle was in and out before I knew it. Fantastic service as always from Cotswold Cheltenham

Service

Efficient and first class service

Service

As above. I was told I had to pay additional fee even though I had a maintenance contract, and since paying the extra, I have now received notification that my monthly payment has increased as well. Better communication would have helped my view.

Service

Great layout and some great BMWs to look at

Service

All good. Better prices for tyres and it would have been perfect

Service

Quick and easy.

Service

Fantastic place to wait for work done

Service

Ross, Alex, Phil on Parts and Lewis in the service department - excelled in customer service and provided not only the most competitive price for my MPerformance Exhaust and oil change but importantly the absolute best experience one could hope for.

Service

Professional service - booking availability good

Service

The issue that the car was brought into was rectified but a secondary issue was discovered and more than 2 weeks after the appointment I have heard no more about costs and available appointment dates. I have had to follow up twice without response.

Service

See above

Service

Customer service was excellent. The issue with the indicators flashing too quickly was sorted out. But now when the indicator stalk is touched, (not fully engaged), the indicators only flash once, they used to flash 5 - 6 times. Once is pointless. I

Service

Fast lane was rather slow!

Service

Andy in service is very willing to help resolve my matter

Service

Very happy with the service provided.

Service

Car repairs were not satisfactorily carried out resulting in a need to re-visit the service department and having to time out of work to do so. Car was not washed after repairs were carried out.

Service

Staff were very friendly and very helpful. However they removed the blue protective delivery strips from the metal kick plate on the front door sills without asking me and I didn't notice this until 03/11/19

Service

Not Impressed.! This was a recall organise maybe 6 to 8 weeks in advance and all the parts should have been ready and available.

Service

Helpful service staff

Service

all went to plan

Service

Kept informed

Service

service person very pleasant and helpful.

Service

From the initial contact to financial negotiations to after sales issue fixing, the team have been great.

Service

Good service

Service

No problems in getting the work done.

Service

Couldn't tell me which modules were updated as part of the software updates I had completed.

Service

Car fixed. I was kept informed.

Service

Because I was completely satisfied.

Service

Excellent, car warned me a service was due, as did an email from Cotswold BMW. After the car was delivered to Cotswold I was kept informed - including a video -of the progress of the service and talked through any decisions to be made.

Service

Another car purchase from this quality dealer

Service

very good service at quickest time possible very nice and helpful members of staff. Very happy with my purchase as I got the maximum I could hope for the money I spent. I will certainly will go back for the purchase of my or a family member next car

Service

Charming staff, who fixed the problem with the car, and did so very swiftly.

Service

See above. To far out of Cheltenham

Service

Excellent customer service Craig Hatton went above and beyond.

Service

Very courteous and efficient from booking service to car collection and return

Service

good efficient service

Service

Concerns over my invoices costs and repairs this year .need clarification

Service

the spray repair job was done very well

Service

Cotswold always offer a great service, certainly no complaints.

Service

Very enthusiastic efficiency

Service

Got looked after from start to finish

Service

You did as you said

Service

after sales guy was extremely helpful, knowledgeable and work was done quickly and on time. good price to on this occasion.

Service

Excellent customer focussed individual support from the service department. Always a pleasure to deal with

Service

Work required was carried out without any problems for me

Service

Car still makes creaking noises and excessive cabin noise

Service

see above

Service

My dealings were mostly with Nathan Beaman, the service provided was absolutely excellent, with continuous communication on progression of my order from initial quotation right through to shipping.

Service

The heading and details on invoice referred to anther vehicle. Information regarding action to be taken from observations confusing. No video content of vehicle inspection.

Service

I was made to feel very welcome other experiences with other cars have been very different.

Service

The service department very welcoming, polite, efficient and I have never had a reason to complain. However I am returning the vehicle to check the exhaust which I thought would have been checked in the warranty check as I believe it may be blowing.

Service

Really professional and friendly service and a great car clean!

Service

Efficient and professional

Service

I booked an oil and filters service and was told plugs etc needed doing despite no indication that they were in need of changing and not required according to service indicator lights.. Proceeded without plug change

Service

too expensive!

Service

no probs

Service

Good knowledgeable staff, kept updated, no issues

Service

Service & warranty work was carried out quickly and I was kept well informed.

Service

Service was excellent

Service

always professional and very effecient

Service

Work properly carried out

Service

Quick, easy and efficient.

Service

The service interval was not reset after a front brake service, I had to take the car back the next day to get that reset but it was only reset to 3000 miles. This also occurred when I had the rear brake pads replaced earlier in the year.

Service

Lovely hassle free experience

Service

This would have been a 5 but sadly the car was not ready on time so I had to then have a loan car and return the next day to pick the car up.

Service

Apart from the fact that my pre booked courtesy car was not available, the experience was very good.

Service

Blissfull experience in the new Cheltenham HQ. Complementary coffee and kuchen while one looks at the new cars on display and it is all over too quickly.

Service

All arrangements worked very well. Car was well cleaned.

Service

Speed and customer service

Service

Excellent facilities and excellent staff too - always willing to spend time to get things right. I can talk to technical staff and also keep in touch throughout . Far better than BMW UK who could learn from their level of customer interface skills.

Service

I have been a customer for many years and service has always been delivered on all fronts

Service

Greeted cheerfully and politely. Work completed on time and car returned washed and cleaned.

Service

Service was finished 30 mins earlier. Nice place to sit and wait with food and drink.

Service

Car ready when promised

Service

But I wish my email address had been updated as requested.

Service

Lovely place to wait for your car. Great service, coffee and selection of cars on show.

Service

well looked after but to be completely satisfied the price of the service must come down.

Service

This is repeat question

Service

A Macadam extremely helpful and ensured fully aware of progress of vehicle

Service

My car passed its MOT, no advisories, whats not to like? Tom arranged the loan of a Z4 M40i, wonderful!!

Service

Lewis was very helpful :)

Service

just poor - the car pick up the communications through out the day. You have reset all my stored settings many many things. You haven't reset my next service due time

Service

Went smoothly and no delays

Service

Very courteous, did have an issue but they rebooked the car in without any fuss.

Service

it happened when it was supposed to and how it was supposed to. there were a couple of questions that could have been answered before I arrived but got sorted on the day

Service

Cost of work required.

Service

Once again 5 star service from the minute I rang up with my query.

Service

Great service

Service

faultless

Service

Unfortunately ALL of my settings had gone meaning the repairing of all the devices and contacts etc and radio stations.

Service

No issues and very helpful

Service

Very good, but could have had a better clean.

Service

I was reasonably happy with the service I was a little put out that my conversation with service assistant were passed on to a third party. Also that all the repairs where carrier out well but there were two small faults that were not correct.

Service

I was told I had a nail in a tire but there wasn't!

Service

Prompt collection and delivery. Why not valet the car properly, not hoovering the boot is just petty! Next time I'm likely not to pay for a BMW service and pay Separately for valeting. I dislike not having a proper service book

Service

Very good experience.

Service

Service cost too expensive

Service

Persisted to find and fix a fault that my local dealer was unable to diagnose.

Service

See above

Service

They did a fantastic job and the car felt like new after its major service.

Service

I thought the service was first class

Service

Nice staff. Very nice waiting area while my car was being worked on as I live one hour away.

Service

As previously Also I was supplied with coffee and pastries while I waited

Service

Completely satisfied

Service

I don't think is very good, because after 2 days when i take care i need to change one wheels so yes ,and after tyres and full service after 8000 miles in just 5 month so I'm not very happy with this ,so no i will finish this and after i will change

Service

I may have got a small paint chip to my bumper during my MOT or subsequent cleaning. Otherwise I have always been very happy with each visit to the centre.

Service

Ask BMW Worcester they will tell you why and they are currently waiting for parts

Service

Query on Advisory regarding nsf tyre - when I queried it with your service department I was told that the 2 front tyres had different speed ratings? i believe that they were both the original tyres fitted as new.?

Service

I was well received by the staff. Explained what service is required. Service completed by the stated time.

Service

Of particular note is the complementary was and vac of my car following its MOT.So pleased with overall impression that I intend to have Cotswold servicing my car instead of the independent garage I have been using for my previous car.

Service

Always good service

Service

They were very , very helpful, regularly called me to update me with the progress on my car, checking with me to continue with the work before proceeding etc Very polite and very helpful when I picked up my car, I can't recommend them highly enough..

Service

Great garage, and Andy my service guy seemed to have my best interests at heart.

Service

All good

Service

I still have squeaky brakes despite asking for them to be inspected for any work needed to resolve..

Service

I didn't have to wait long, and the girl who I dealt with was professional and friendly.

Service

Service was carried out whilst I waited, and was completed on time; the guy that looked after me was efficient, friendly, polite, helpful. The car was very dirty and was cleaned as well.

Service

The issue I had on my car has improved but not resolved even though I was told it was. I need to bring the car back in to sort the problem out completely

Service

Simple to arrange, flexible with timings to accommodate and pleasant to speak to over the phone.

Service

You sorted my problem identified the fault and repaired it within two days

Service

All issues with the vehicle comprehensively dealt with.

Service

Everything done as promised on time

Service

The experience at Cheltenham was straightforward and painless (again thank you Andrew!). This was a direct comparison to a previous service experience (for a recall) at Hereford BMW early this year.

Service

I was

Service

My car was very clean inside and out after being serviced.

Service

Warranty issue fixed without fuss

Service

Jobs are completed on time and communication from staff is informative and helpful.

Service

Great service as always

Service

Excellent service

Service

I was dealt with efficiently. Good service

Service

BMW are always professional in their dealings and response to issues. The workmanship is 100% also..

Service

Very good attitude and support to getting me away as soon as possible.

Service

Fast and efficient, great level of service

Service

Because I was fairly satisfied.

Service

Good communication

Service

No problems with work

Service

Fixed issue with car in less thar 3 days. And provided a replacement while being fixed.

Service

As on previous survey for this visit (can I opt out of repeated requests for the same visit?!!) Roz did really well combining two visits so it was all done in the one visit.

Service

I am lucky to have a BMW manager as a neighbour, so booking, collection and return all first class.

Service

Need to sort out handing back old car. Even though BMW I had to take a day off work to wait in for BCA to collect car.

Sales

I was made to feel very welcome. The sales advisor was really nice to deal with, he had a great sense of humour and made the whole experience very pleasant.

Sales

Helpful people and pleasant showroom.

Sales

Excellent service through out the whole process of purchasing and delivery of my car.

Sales

Lovely please great sales team.

Sales

Very good service from trainee sales person who was knowledgeable about all aspects of the purchase including retention of personal number plate

Sales

All went very smoothly

Sales

Delivered to suit my circumstances

Sales

Good experience all round. BMW were quick to find the right car within my budget and nice to deal with.

Sales

Good communication from Matt and also Tom. No high pressure sales tactics and in the end we came to a good deal. Other staff are always polite and helpful too.

Sales

Very good service from salesman Alex Biruls

Sales

Thomas Whatmore was a very courteous and extremely helpful manager to deal with.

Sales

car has a major problem that was not detected on picking up. Raised issue - staff not very concerned - should have been right on it!

Sales

From Adam Harper to Matt Parry service was excellent, I would definitely do business with these guys again at Cotswold in Cheltenham

Sales

Cotswold BMW and the team and great

Sales

I experienced the very best in customer care, attention and service from the dealership.

Sales

Good coffee

Sales

The showroom is absolutely amazing with delicious refreshments. We were always greeted with a friendly face.

Sales

The car had a serious problem on delivery. However the dealer worked hard to sort it out, loan me a car whilst it was being sorted and was clear in communication.

Sales

Great service from my sales executive Sienna

Sales

Very happy from start to finish.

Sales

Attention to details from an employee who was courteous and efficient

Sales

The dealership is pleasant to deal with. However, there was a bit of to-ing and fro-ing in finalising the purchase on the day despite there being clear agreements beforehand for the sale (so it did not go as smoothly as hoped). Sorted in the end.

Sales

Purchase went well but a few things during the delivery which let the experience down: Age of the car, (stock vehicle but 12 month old build date); car very dirty and poorly prepared at collection; only 2 years connected drive services due to age

Sales

I was extremely satisfied with the sales representative, Sienna Lywood. She was very polite, knowledgeable and professional. However, I am disappointed that the car delivered to me does not match the full specification agreed at the point of sale.

Sales

Only thing I had an issue with was that the car was so new I couldn't insure it and I think it would be worth this being clearer

Sales

No CD player or AUX socket. advice given to download CDs to thumb drive but track order car display differs to pc. found a USB CD player online (not a writer) Also could use portable player with Bluetooth transmitter more advice would be helpful

Sales

High quality product sold by helpful, knowledgeable staff

Sales

Really easy to deal with, contact was frequent and helpful

Sales

Kept in the loop by Alex from first appointment to collection. Alex is a credit to BMW and Cotswold BMW.

Sales

BMW Cheltenham is a fantastic venue and a great experience

Sales

First rate knowledge from Tom Lawrence

Sales

We received an excellent service from Cotswold, it was a pleasure to purchase the car from Alex and a lovely morning collecting the new car. Many thanks