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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car passed

Service

I was self isolating so they picked up the car from home and returned it. I had peace of mind that the car passed it's MOT

Service

Quick booking and price matched on tyres

Service

Very helpful

Service

I always leave feeling completely satisfied I have received value for money and a first class service. I know my cars are always in good hands and I feel I am looked after from start to finish.

Service

10 out of 10 Jo and Ian on the servcie deask wer great and the smart repair guy was brilliant

Service

I have driven BMW cars for over 35 years. The problems with the water leaks into the rear seat passenger well was the first BMW that I had experienced this problem in any car I have owned. The service department resolved the second leak efficiently.

Service

Very easy to book the service I wanted. Given a lift into town and back. Also a fantastic place to spend time waiting for car to be ready as showroom has lots of old cars to look at as well as new ones. By far the best garage I have ever visited.

Service

It's a pity that all the stored preferences that you have in your vehicle are deleted but not re installed during any maintenance work

Service

Date of service and wheel repair was set completely around my convenience and I was offered a loan car for the two day without me having to ask. Reception was the usual efficient drop off and collection.

Service

Really good service

Service

job well done at time and price quoted.

Service

Was completed speedily with friendly staff and explanation of what to expect next year.

Service

Craig Hatton is always very helpful

Service

Communication was great, work was completed on the car quickly and we were kept updated throughout. We liked the video showing what needs doing on the car and what has been done.

Service

the service was as expected

Service

The mezzanine is a great place to wait while one's car is being attended to; surrounded by charismatic cars, vintage and modern while partaking of coffee and kuchen, it couldn't be better.

Service

They always go the extra mile and this visit was no different.

Service

Problems happen. The key is how they are handled. The problem that caused this visit was handled well. The issue was repaired same day without appointment. Additional work that had been scheduled for a week later was also done.Replacement vehicle pro

Service

No fuss. No problems with pushy salesmen. Nice clean car at the end of the day.

Service

Courtesy car available, ready on time and my car looking very shiny on collection

Service

very helpful.

Service

They were 1st class in the way they dealt with my issue from the start until completion. Giving me updates throughout the process, without me prompting them. A big thanks to Craig Hatton for his professionalism & 1st class customer service.

Service

Checked the car fir defects and did my mot. All in a very modern environment.

Service

The 3 year old BMW garage at Cheltenham is excellent both for customer service and car service (especially) the car cleaning.9

Service

Services are well done

Service

Cannot complain. Superb.

Service

Very good

Sales

Everything was handled very well and I felt comfortable at all times. Sienna was very easy to talk to about the cars I was interested in, and arranging test drives was no hassle. Everything was talked through and options presented in a clear manner.

Sales

From the moment I walked in I was treated with complete respect and the team was very helpful and responsive throughout. I'm very happy with the deal I recieved, and I cannot recommend buying from BMW enough.

Sales

Excellent service. Understand my wants and needs and tailored the approach accordingly.

Sales

10/10 fantastic overall experience, My sales guy was called Oli Hayden he was fantastic i will be getting more cars from him! hes excellent. so friendly and professional.

Sales

It all went very smoothly and was handled in a organised manner

Sales

I love visiting this centre! It's well worth the hour drive (passing my local BMW garage) as the staff are wonderful. Alex was very friendly yet professional at the same time.

Sales

Great service. Nice people. Daniel was great. Lovely experience. Lots of hand sanitiser for people worried about the virus - as we were.

Sales

I was kept fully informed from when I ordered my new car up to delivery by Oli Hayden and Adam Harber and they were able to answer any questions I had.

Sales

Excellent service from staff. Especially Oli Hayden. A fantastic environment (Cotswold Cheltenham). Thumbs up from me.

Sales

Alex was great

Sales

Customer service was outstanding throughout.

Sales

very proficient staff and easy process

Sales

Generally very good but some mistakes made during the ordering stage

Sales

Made to feel valued and put at ease.

Sales

Stars speak for themselves.