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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Used Car Sales Controller

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Harriet Booth

Trainee Sales Executive

Riley King

Trainee Sales Executive

Alex Biruis

Product Genius

Ross McCormick

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Joanna Mlynska

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very pleased.with how i was treated.

Service

It was really quick, mybgire car was ready and waiting.

Service

Everything was done in the time stated and the car returned nicely cleanef.

Service

Kacper is brilliant

Service

As above. Plus the minor issue was recognised and sorted.

Service

Harriet Booth was an exceptional sales person, a lovely young lady and nothing was too much trouble.

Service

Couldn't be happier with customer service. Very quick to resolve issue that came up during service and provided a hire car to keep me mobile.

Service

Service was fast and efficient

Service

Warranty service and MOT were carried out on time and car was returned spotless.

Service

Easy book in with an allocated time slot and the car was ready earlier than predicted

Service

Customer service was excellent, making the booking in and checking out process very smooth and easy. The waiting facilities were comprehensive and comfortable.

Service

very good service

Service

X3 recalled for brake issue. 2 days later, checking under the bonnet I found the cap for the brake fluid reservoir lying loose. Reservoir not visible; had I not found cap and replaced it would have been driving for 20 months without the cap in place

Service

Service to vehicle was carried out as planned. The bodywork repair is immaculate and Mark Kent and his team are masters at what they do.Service advisor Craig was also efficient and friendly.

Service

Prompt, friendly and efficient service

Service

Easy to book, good communications, quality service and treated in a friendly and fair way.

Service

Very easy to deal with and reliable

Service

Paperwork (lots of it) executed smoothly Car delivered immaculately Extraordinary customer service Seamless process from beginning to end

Service

Staff very informative and gave me lots of options for purchase

Service

Much more focused now on the individual rather than just the statistics, great improvement.

Service

I had to initiate contact for the service, otherwise 5 stars

Service

All staff at Cotswold excellent

Service

As above and the car was returned promptly and in immaculately clean condition.

Service

The staff are really friendly and helpful. My paperwork was ready on arrival and the service girl was allocated to me specifically and expected my arrival. The girl in the cafe was a little offish.

Service

Cotswold BMW is an excellent BMW dealer - friendly, informative and really just make you feel special.

Service

the job was done promptly to a high standard at a reasonable price

Service

All went without hitch and efficiently implemented

Service

Service booked easily. Work done on time. Comfortable waiting area

Service

Excellent customer services

Service

very satisfied.

Service

Excellent service

Service

Poor customer service and poor follow up communications!

Service

A fantastic service with great facilities

Service

My vehicle was returned valeted looking like new.

Service

My car is running well

Service

Ian Cox is very helpful.

Service

There was nothing wrong

Service

I felt very well looked after and even though I was only in for a small M Performance upgrade my 428i was cleaned inside and out.

Service

They dis what they were supposed to do well

Service

As above.

Service

Very professional service experience. I had to wait a long time but that was explained to me and refreshments were on hand. Not completely satisfied because my car wasn't give a quick clean - 'jet wash.'

Service

Smooth service and exceptional facilities to wait in.

Service

As above, everything was as expected and delivered on time.

Service

Nothing was too much trouble and our queries were expertly dealt with.

Service

Easy to book an appointment, very efficient, car cleaned inside and out

Service

All done perfectly

Service

Because I was !!!!

Service

Excellent staff, excellent facility, excellent service, what more can you ask for?!!

Service

Excellent from start to finish

Service

The work was carried out very efficiently and professionally.And to time.

Service

On receipt of car I phoned the depot to ask to speak with the engineer (Victoria I think). Was informed she was busy but would phone me back, no call ever received. When booking car in I advised the door seal on drivers side was faulty, still waiting

Service

Booked in for 1st service. No mention made of service options available to me only cost for service. Wanted more info on £299 package but when I asked and was told for high mileage drivers only? Car was skimmed over on clean

Service

From the moment I arrived at reception I was made welcome, looked after and given precise information on the service for my car.

Service

Just completely satisfied

Service

Problem with paying by American Express even though I was assured I could beforehand!

Service

Quick efficient and completed within time scale originally given

Service

All Good

Service

The car was in for a brake fluid change. The technician had left the display on the AddBlue screen which showed 1000 miles were left and 10L were required. It would have been nice to get a phone call asking if I wanted it topped up. i had to return.

Service

While you wait MOT. 1.5 hours wait as advised. Free WiFi coffee and a look around the new and used cars on the site. Nice clean car and a MOT pass. Polite and helpful staff.

Service

Excellent service as ever in an outstanding facility.

Service

Excellent aftersales service.

Service

Everything excellent, would of been 5 star but employee jumped queue when I was waiting at the coffee bar and was served despite being in front of him. Mentioned to service advisor who dealt with it well

Service

My car was booked in for servicing, however, I also needed a new tyre and the price quoted was considerably more than I found elsewhere. Such a shame as I would have liked to have had everything done under one roof but couldn't pass up the savings.

Service

Great team at the Cotswolds

Service

Great facilities to wait for car to be serviced

Service

BMW Cotswold is a fantastic site and the staff are very friendly.

Service

All as requested

Service

Service was quick and efficient. The waiting area was clean and well stocked.

Service

Completely satisfied as all necessary work had been carried out in one visit without having to return for any minor adjustments.

Service

Knowledgeable staff, friendly, good location to work from whilst my vehicle is serviced.

Service

Recent major service and MOT test carried out efficiently, and having the car collected from, and re-delivered to my home is very convenient.

Service

The only slight niggle was that (just like last year) no-one reset my car's Statutory Service indicator after this year's MOT had been completed. (Luckily I've just discovered that I can reset it myself without having to bring the car in again :-).

Service

They dealt with the issue and treated me well.

Service

The car went in for an MOT and service. I received a telephone call to inform me that the rear tyres needed replacing. I told the service manager to carry on and change them as he offered a competitive price.

Service

Always very obliging and helpful

Service

Simple efficient drop off, All work completed to schedule and clear efficient communication

Service

excellent communicationknowledgeable, helpful and interested service advisor

Service

Very helpful

Service

On time as promised

Service

The work was carried out very quickly.

Service

Always available always helpful

Service

All work was done to a good standard, from what I can tell.

Service

Craig was fantastic, slick easy process and great customer service.

Service

Cotswold Cheltenham (especially Andy) went out of his way to find a solution to the boot issue, which has now been resolved. The Service Dept really cared about resolving the issue.

Service

All went well as I hoped...

Service

service was very good, excellent looking at the classic cars in the showroom. only slight negative was the while u wait service was over 2.5 hours which I think was longer than expected

Service

Great service, every time .

Service

I asked if it was possible to change the direction of the headlight for travelling in Europe and the technician who looked after my car left me a note in the car with the details of how to do this.Reception staff are excellent,

Service

Identified difficult electrical fault after 90 minutes work but could not fix on same day as dealership closed at 6pm and we only got there about 3.45

Service

Calvin Thompson always treat me very well and manage everything very well

Service

Everything communicated and explained well. When I had questions, they were answered and I felt confident in the response given

Service

Very helpful and accommodating

Service

Good service from Andrew on the service desk

Service

Very good service and excellent staff.

Service

Always very well looked after

Service

i was treated very well

Service

no one gets a 5*

Service

Problem not resolved, advised to go away and note when the problem occurs. Not really what a customer wants to hear!!!!

Service

The work is covered, however I feel that the level of cleanliness is somewhat lacking following services in general, including marks on the internal door trim where the gloves are not replaced or taken off and with beige trim it shows every mark.

Service

Job done on time with no hassle.

Service

Everything explained in detail, lifts arranged. A pleasure to deal with the service department.

Service

Combination of unexpected high cost (£1500+) and need to remove a 2-inch diameter grease splatter on front seat affected score. However the service engineer was extremely helpful and efficient and the work seems to have been done to a high standard.

Service

Customer handling was very good, the fault was clearly explained and the repair turnaround was excellent. A pity that a couple of phone calls were not returned.

Service

Helpful and friendly and efficient

Service

The work done to the car was fine except I was charged for items that I should not have been charged for (a set of locking nuts).

Service

Most brilliant. Delighted to be offered free coffee and refreshments but staff providing this on day seemed fairly disinterested. I had to ask whether I could have a coffee, etc. Hereford staff always offer immediately and make me feel welcome

Service

Car has been damaged whilst in the care of the dealership. On two occasions, expected repairs have either not been completed due to incorrect fault diagnosis or car has been returned with fault still occurring.Promised loan car also not provided.

Service

Very happy with the detail work they carried out around my steering wheel

Service

Prompt excellent service

Service

Nice and pleasant service centre which offers refreshments and the convenience of observing new products and cars under one roof.

Service

Richard Taylor who sold me the car always takes ownership of any issuesFantastic aftersales service

Service

Efficient reception, reasonable waiting time, pleasant surroundings and facilities whilst waiting

Service

Excellent from start to finish

Service

Exceeded my expectations,

Service

Despite being told all the agreed work had been completed, that was not the case. When I checked and pointed out what had not been done the garage agreed to rectify the situation and did so immediately with profuse apologies.

Service

Great experience.

Service

I booked car in for service and to get a quote on body repairs. Service was great and people were all very helpful. But body repair guy was away so they promised to get back to me with a quote in next couple of days. Now over 2 weeks. Nothing

Service

All work carried-out was as booked-in and agreed, and the car was ready on time

Service

Good but as you dont carry tyres I had to come back the following day and had to wait two weeks for a further spare part from Germany

Service

The reason why my car had to be attended to was evidently a ‘known’ issue with the EPG, or something like that. It would have been better to have been informed beforehand that my car was likely to suffer from such a problem rather than me worrying.

Service

Very helpful. Everything was smooth and well taken car of.

Service

Treated as a valued customer

Service

Carried out the work in the time scale stated

Service

Excellent interaction, managed expectations and found my son's DS in the courtesy car!

Service

No issues, called me back with my query

Service

Lewis Crawford is a real credit to BMW he explains everything very clearly and is always a happy person to deal with. He always makes us feel very welcome and treats us as a very valued customer something .

Service

completed on time

Service

No complaints

Service

Quick and efficient

Service

Did a good service on the car and valeted it for me.

Service

They could have done nothing more

Service

quick, smooth and well taken care of

Service

Friendly and helpful

Service

I wasn't held hanging around and the taxi service was great, all helps when you run a company.

Service

The new centre in Cheltenham is a great set up and all staff go out of their way to ensure you are looked after which is in complete contrast to my nearest dealer Dick Lovett in Swindon who seem to find customers an irritation.

Service

Good facilities but a bit slow

Service

While the staff were helpful the problem took a long time to resolve. Instaead of a couple of hours as quoted my car had to stay at Cotswold overnight

Service

On this occasion I had to revisit the dealership to get the job completed. The badges on the wheels had been accidentally forgotten to be applied but the technician fitted them no fuss even though my return visit was unannounced.

Service

Perfect service

Service

Was kept informed at all stages by technician.

Service

Everything to be done clearly explained and then delivered

Service

My car was booked in the next day after a warning message came up on the dashboard at 4.30 pm. Very efficient service from the staff.

Service

Good all-round customer experience. All done as planned and to time.

Service

All my questions were answered and my car was spotless. I didn’t get a call to say my car was ready for collection.

Service

Easy to work with

Service

Helpful, informative and enthusiastic staff. Spot on.

Sales

No problems at all

Sales

It ticks all the boxes

Sales

Tom in the Sales Department was amazing and gave the highest standards of service and I left very happy with the purchase of my new car.However, it’s a pitty the high standards of service is not repeated in the Service and Parts Department.

Sales

The handover was very thorough by Andrew Cresswell. I felt he genuinely cared in making sure I was 100% happy with all the car before leaving the showroom.

Sales

great service

Sales

Friendly. Listen to requirements of a car. Professional. Always available. Went the "extra mile".

Sales

Care & customer service .Very friendly nothing was too much trouble .

Sales

The BMW centre is very well appointed and the combination of beautiful cars, nice coffee and good WiFi makes it a good environment to be in.

Sales

I had to wait for my car to be made, with the new facelift. And I was eager to just get in and drive it. Harriet the sales person was so very nice and made me feel comfortable through the entire process.

Sales

Sales Executive knowledgeable, helpful and a BMW enthusiast. Would have preferred something other then the midnight delivery on the 1st.

Sales

Got exactly what I needed

Sales

Tom from the sales team made the process very easy.

Sales

Very impressive facility, great customer focus

Sales

It's good but for the purchase of a £100,000 car you need to do more to offer a bespoke and individual level of service. Compare buying a first class ticket with an airline...

Sales

Very satisfied

Sales

Fab personal service - really liked picking the car up from inside and having it revealed to us!

Sales

As previously stated, the whole experience made enjoyable and easy due to the attention, curtesy and professionalism extended to is by Gareth Rees-Jones

Sales

Tom was very professional and easy to talk to. He did a great job of identifying all of our needs and showing us around the vehicle.

Sales

great service, most responsive compared with other BMW dealers and carwow dealers

Sales

Great experience, helpful staff, car arranged quickly an efficiently. Excellent car!