The car passed

I was self isolating so they picked up the car from home and returned it. I had peace of mind that the car passed it's MOT

Quick booking and price matched on tyres

Very helpful

I always leave feeling completely satisfied I have received value for money and a first class service. I know my cars are always in good hands and I feel I am looked after from start to finish.

10 out of 10 Jo and Ian on the servcie deask wer great and the smart repair guy was brilliant

I have driven BMW cars for over 35 years. The problems with the water leaks into the rear seat passenger well was the first BMW that I had experienced this problem in any car I have owned. The service department resolved the second leak efficiently.

Very easy to book the service I wanted. Given a lift into town and back. Also a fantastic place to spend time waiting for car to be ready as showroom has lots of old cars to look at as well as new ones. By far the best garage I have ever visited.

It's a pity that all the stored preferences that you have in your vehicle are deleted but not re installed during any maintenance work

Date of service and wheel repair was set completely around my convenience and I was offered a loan car for the two day without me having to ask. Reception was the usual efficient drop off and collection.

Really good service

job well done at time and price quoted.

Was completed speedily with friendly staff and explanation of what to expect next year.

Craig Hatton is always very helpful

Communication was great, work was completed on the car quickly and we were kept updated throughout. We liked the video showing what needs doing on the car and what has been done.

the service was as expected

The mezzanine is a great place to wait while one's car is being attended to; surrounded by charismatic cars, vintage and modern while partaking of coffee and kuchen, it couldn't be better.

They always go the extra mile and this visit was no different.

Problems happen. The key is how they are handled. The problem that caused this visit was handled well. The issue was repaired same day without appointment. Additional work that had been scheduled for a week later was also done.Replacement vehicle pro

No fuss. No problems with pushy salesmen. Nice clean car at the end of the day.

Courtesy car available, ready on time and my car looking very shiny on collection

very helpful.

They were 1st class in the way they dealt with my issue from the start until completion. Giving me updates throughout the process, without me prompting them. A big thanks to Craig Hatton for his professionalism & 1st class customer service.

Checked the car fir defects and did my mot. All in a very modern environment.

The 3 year old BMW garage at Cheltenham is excellent both for customer service and car service (especially) the car cleaning.9

Services are well done

Cannot complain. Superb.

Very good

Everything was handled very well and I felt comfortable at all times. Sienna was very easy to talk to about the cars I was interested in, and arranging test drives was no hassle. Everything was talked through and options presented in a clear manner.

From the moment I walked in I was treated with complete respect and the team was very helpful and responsive throughout. I'm very happy with the deal I recieved, and I cannot recommend buying from BMW enough.

Excellent service. Understand my wants and needs and tailored the approach accordingly.

10/10 fantastic overall experience, My sales guy was called Oli Hayden he was fantastic i will be getting more cars from him! hes excellent. so friendly and professional.

It all went very smoothly and was handled in a organised manner

I love visiting this centre! It's well worth the hour drive (passing my local BMW garage) as the staff are wonderful. Alex was very friendly yet professional at the same time.

Great service. Nice people. Daniel was great. Lovely experience. Lots of hand sanitiser for people worried about the virus - as we were.

I was kept fully informed from when I ordered my new car up to delivery by Oli Hayden and Adam Harber and they were able to answer any questions I had.

Excellent service from staff. Especially Oli Hayden. A fantastic environment (Cotswold Cheltenham). Thumbs up from me.

Alex was great

Customer service was outstanding throughout.

very proficient staff and easy process

Generally very good but some mistakes made during the ordering stage

Made to feel valued and put at ease.

Stars speak for themselves.