Courteous and covid compliant

Again great staff, safe processes and good service

Efficient, polite and easy to deal with. Communication with customers very good, keeping people aware of all situations regarding Service/Repairs. Handling of provision for Covid-19 excellent.

Very good customer service great job on first service

From start to finish carried out in a most professional and helpful manner

As ever a perfect, simple, safe experience

The mechanic I dealt with was extremely helpful, honest and clear throughout the whole process.

Excellent, Covid19 compliant service

Car always returned clean

I booked a 'while you wait service and was told the service would take 90 minutes. It took nearly 3 hours. I've no particular objections to how long it takes, but my expectations were set and I had planned work activities which had to be postponed

I booked in for engine oil service which was trouble free. On the day everything was dealt with very well.

Completely happy with my visit during these trying times.

Excellent service. Even fitting a broken part found when doing the service check.

All of my questions were answered and I felt very confident that myself and my car was being looked after to the very best of abilities.

Very good customer service and they stay in contact to let you know what's happening with your vehicle

Incredibly quick at finding a solution for my issue

Great levels of service throughout - despite covid!

The job was done in a timely and competent manner.

Happy with the entire process from making the booking to collecting my car.

carried out to time

More than happy with the service.

Work started and finished as expected

My experience is good in dealing with your company. i am particularly pleased with the vehicles which i have purchased from you

Quick efficient service at a very reasonable price

Service personnel polite and extremely helpful

Professional approach, kept in contact by phone re MOT, The knowledge that our car has been given 100% checks by fully trained mechanics. One way system and staff confidence, friendliness helped too.

Rang to explain what they found (very minor) and went ahead, got authorisation and acted upon instructions

Car fixed as promised

Good service

Great greeting, some good problem and flexibility from Andy too. Loved Tom's knowledge on the cars as a fellow enthusiast!

met expectation for this service visit

very helpful and attentive

Key drop process simple. Phone call explaining what would be done. Phone call taking card payment and work on vehicle completed (slightly earlier than thought)

Cotswold BMW Service centre only provides excellent service. The MOT was efficiently carried out.

My car was repaired under warranty at no fuss

Dan was a most professional and covered all my concerns

BMW Cotswold provide a first class service in a first class facility. The staff are always friendly and helpful without being overbearing. On this occasion I was impressed with their efforts to mitigate the spread of the Covid 19 virus.

The work was completed on time and with great care.

Kept informed at each stage,and work completed on time.

Spot on as usual always first class.

Andrew McAdam - excellent service as usual

courteous helpful and prompt.

I had to enquire as total invoice price did not tie up with advance notice. Plus given consistent low mileage, maybe I do not need microfilters replaced every year

Service took much longer than estimated for no apparent reason - update advising of delay would have been appreciated .

Very professional, friendly and helpful personnel working in a state-of-the-art service centre. They carried out the work exactly within the timescale set out when the appointment was booked.

I had a timed appointment from 14:00 scheduled for 90 minutes with me waiting in on site. Work had not started by 16:00 and I did not get my car back until after 17:00. I was supposed to be in Bristol for 17:00 and I had to call someone else to go.

Excellent feedback during the day

Could not fault service in any way.

Polite, safe, friendly and a decent price.

All round excellent service and Nick made it friendly and a great outcome.

Every aspect of care for you and your vehicle is taken care of.

Great service.

Amazing service centre with brilliant facilities. Very clean

Total confidence in the service i received.

Cotswold Cheltenham always go the extra mile to support their customers.

Andrew McAdam handled recent fairly long repair very professionally.

Jo in the service department was excellent and kept me informed of what was happening and the remedy. She also organised a hire car for me. Excellent service by her !!!

Cannot fault the entire procedure.

They treated me with great courtesy, professionalism and efficiency while I was without my car for over a week.

Excellent customer care and focus from all the service team. outstanding process in these challenging times which made me feel valued. Progress reports and updates were very helpful

No complaints at all

Although streched due to the current situation still manges to look after me very well.

The gentleman was very knowledgable and the process was very smooth

Professional efficient service

As explained above Engaging service and SME expertise, generally delivered by the same POC Mr Macadam, which is additionally helpful.

The work was undertaken well, but the invoice that was presented to me on collection was not correct. I had to ask for it to be re-done, for the (lower) amount that we had agreed by telephone the previous day.

Yes all good

Very reactive

Excellent service, no complaints at all - also a very friendly and courteous atmosphere.

Good responsive service

Pleased no hassle

Did the necessary work in the time they said they would, car returned clean. Clean environment to wait and call when the job was done

Dave Rogers was very helpful and friendly

Know and like my service adviser Andrew. Get sensible advice and additional work was completed in one booking

all on time and very nice helpful people

Great service from them

Your staff are always very good.Were on the phone to say they had recieved the car for contactless service,before i had got home!

Everything was completed to timescale set out

BEST COFFEE I HAVE EVER TASTED ESPECIALLY WITH THE GINGERBREAD SHOT IN MY DRINK. SAM IN THE COFFEE SHOP IS THE BEST

B.M.W "did what it said on the can" so to speak. Car required servicing .... car services promptly and professionally.

I was kept inform on the progress of the work and the out come.

Excellent staff at service centre.

Everything was completed as required, MOT and a new front tyre. The car was returned cleaned and ready to go.

The car was in for a recall, this was done on time and a courtesy car provided

Professional and thorough service

Did what it said on the tin. Well designed.

Dealer sorted all issues quickly and were polite at all times.

Joanne Hall on customer reception was really helpful and proactive. Thanks Jo

Easy to book MOT and service over phone. MOT and service carried out quickly as I waited. Pleasant waiting area with refreshments

Because I was satisfied

All was good with the car and it was returned washed as always on completion

Courteous and efficient

Stress free and with satisfaction

super quick, friendly, helpful service. Problem solved.

Helpfull staff and job well done

Covid safety excellent comfortable waiting area

Overall the Cotswold Cheltenham staff are always cheerful and very helpful.

While you wait service completed to time. No hassle, and a complimentary drink.

We are very satisfied with the service,very well done and looked after.

Very polite from the service personnel to the young lady serving refreshments

Great value and great service from Alex in particular

Everything was fixed well

Front off house perfect

Excellent service

Covid19 procedures were well thought out: key drop off, hand sanitizer, one way system, specific seating allocated to me in the waiting area, payment taken over the phone - least possible contact with staff, who, still had a warm smile behind glass.

Friendly service and a nice cup of tea.

Refurbished my alloys outside of the warranty due to CV19 and the mileage driven on them.

Confidant everything that had to be checked was checked

Work was completed to a high standard and very happy with the overall experience

Excellent staff serving with a smile. Kept me informed as to what was happening to my vehicle and resolved my issue.

The car was in for a major service and I can only assume everything was done according to the manufacturer schedule - very difficult for me to check personally as the car still goes and so I can only take it on trust.

Very pleased everything done very smooth

I did not visit Cotswold BMW due to lockdown, but Matthew sent all the details I required for exactly the vehicles I was looking for.

Good communication up to purchase, great handover, even a good coffee!

Every transaction, query, assistance was of the highest standard. I could not ask for more.

Very helpful and friendly

Good service

Efficient and well presented handover

Smooth and hassle free process

Knowledgable staff. Nice environment.

She placed the car in a special area away from the public and we went through it still keeping six feet apart and wearing mask. She explained the basic controls and showed me where to obtain the information for future reference.

We felt that we were not pressured into buying a car, the day we went into the branch

No hiccups, kept informed, considered, friendly and professional

I'm completely satisfied!

BMW Cotswold Cheltenham have always helped me with all of the purchases of my new cars,from following up my every wish and keeping me informed where my car was upto and delivery on the day making me feel so important. They are just great.

One of the best dealerships I have visited. Loved looking at the vintage/older cars. And a cafe to boot. Faultless!

Really happy

professional and competent in all aspects.

Couldn't fault the dealership

Right from the beginning of deciding whether to change cars through to after the successful collection of my car, I was consulted at every step and kept informed of my car's order & manufacture process. Daniel Roebuck was instrumental in this

Excellent customer service, dealership very clean, modern and tidy.

Nothing was too much trouble

Satisfied with the service

Process worked well despite COVID

Amazing service. Arranged 2 test drives and then made the order to completion experience smooth but exciting. Was impressed with the video clips etc and also one of the guys even sent me some pics. Just a class outfit and really smart showroom.

Compared to my first purchase of a vehicle, this was very much a different experience. One that I suppose was hoped for on the first so this time round it was a really nice surprise. First time was transactional, this was more thoughtful.

Very efficient sales advice and contact throughout.

Great service from Dan Roebuck

good services

Got the car i wanted in the time frame

Dan Roebuck is the ultimate professional. We felt a valued customer and were kept informed every step of the way. He listened to our requirements, recommended and advised to assist with the purchase and ensured that our completed satisfaction.

Great service from Sienna

An excellent experience. It made buying the BMW car to be painless

Great salesperson and great atmosphere at the showroom. I really felt I was buying a premium product.

Thomas Whatmore was great, very professional, polite and knowledgeable. First time I have ever bought a new car, Thomas made the experience very special.

Excellent service from the moment of stepping into the showroom with having a test drive to then having recommendations of what car was in my budget. The sale & delivery took extra time due to the pandemic but thought it was handled extremely well.

Nothing was too much trouble.

Cotswold BMW and the salesman (Oli Hayden) provided excellent service throughout, I am very fussy with details and wanted some things done to the car prior to me picking up the vehicle. The car was exactly as I imagined. Great job by Cotswold BMW!!

Great service from the team and nothing was too muck trouble, from welcome to leaving, particularly considering the challenges due to Covid.

Experience with Cotswold Cheltenham was excellent both whilst purchasing and collecting the vehicle. It was a little difficult to keep in touch when the car got delayed due to staff going on furlough but this was only a minor issue.

Helpful staff (Alex Burils], good display, friendly atmosphere and beautiful showrrom