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BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

problem with car solved

Service

Quality service, great job.

Service

Didn't dispute my concerns with the car at all had it in and fixed it

Service

Cotswold BMW have impressed me with their customer service consistently, especially for existing customers who, in car dealerships, are often pushed aside in favour of new car buyers.

Service

The sales associate understood our requirements and located a high specification vehicle at a competitive price.

Service

Every time I go in to have work carried out on my car the service staff always are very friendly and helpful

Service

Tremendous help in finding a slot to arrange the service my car needed and information with regard to having a regular service by BMW.

Service

Communication during the day was excellent - to the point of obsessive

Service

We were informed with video of vehicle of what needed rectifying

Service

All done perfectly thank you

Service

Completed the check on time

Service

Excellent service

Service

Kept in contact with me about my car and worked with me on the price matching of the tyres my car required. Staff also excellent and helpful.

Service

Brake fluid service was done promptly.

Service

Very happy with service , able to wait in comfortable surroundings and enjoy a coffee

Service

Everything went smoothly.

Service

Very helpful and thoughtful staff

Service

Service completed on time and within estimate

Service

Excellent experence

Service

Car was MOT'd quickly and the drop off/pick up arrangements for Covid were ideal

Service

Very friendly professional service with everything explained

Service

Helpful and efficient

Service

Booking in was easy and polite and communication over progress was good .

Service

Car was serviced very efficiently

Service

Lovely clean and problem solved!

Service

Very helpful and kept me posted.

Service

Did everything I requested.

Service

The car went in for an MOT and the faults found were fixed without cost and on the same day. Very friendly and competent staff in our experience

Service

Excellent.

Service

Retaining the usual high standards, despite current restrictions for Covid

Service

Long standing customer. Good service every time.

Service

Because of my last answer..you did the work quicker than expected and I was happy with the price. Craig, was very attentive and helpful.

Service

Smart, clean and tidy and great professionalism from all the staff??

Service

Considering the circumstances the team did everything they could. Very good. I miss my free coffee and croissant though...

Service

convenient and trouble free experience

Service

Did what you said you'd do. Thanks to whoever sorted the nice hire car.

Service

Best main dealer service I have had across a range of brands. Great communication throughout, easy to get to the location and excellent resolution of technical problems.

Service

The staff are always friendly and helpful and servicing is offered at good prices and always informative.

Service

Service representative very helpful and updated on vehicle status.

Service

The staff always go the extra mile and the communications are excellent.

Service

Very good customer service

Service

Overall process was very efficient

Service

I was able to leave the car overnight to collect as I live 1 hr away. But look forward to having a coffee next time !

Service

Efficient and always right.

Service

Again, Andy was great and met Todd who worked on my car - again, helpful and informative.

Service

Carried out everything I asked for. Kept me informed about status of the job. Returned my car in excellent condition.

Service

All the staff are excellent and efficient, and very helpful especially in these difficult times!

Service

Prompt, friendly service.

Service

From the start of the booking to pick up my car from garage very clear communication.

Service

The whole process was done with great ease

Service

Efficient and smooth experience work completed on time

Service

My questions were answered. I was happy with the service on the car.

Service

Cameron in the service team was outstanding and delivered an admirable level of customer care which generated a high degree of confidence. He kept me "updated" throughout the whole service journey and delivered on all commitments made.

Service

Excellent service, great personal contact and the car was dealt with quickly.

Service

Excellent customer service

Service

Excellent

Service

Helpful service team

Service

Got the work done in the desired time boundaries.

Service

Great customer care

Service

Kept me informed, service manager went out of his way to help me

Service

Very professional and kept me informed on progress of wok to fix car.

Service

Quick and efficient, no fuss

Service

Always polite and kept me informed of vehicle status whilst having work done

Service

Courteous and covid compliant

Service

Very good customer service great job on first service

Service

Efficient, polite and easy to deal with. Communication with customers very good, keeping people aware of all situations regarding Service/Repairs. Handling of provision for Covid-19 excellent.

Service

Again great staff, safe processes and good service

Service

From start to finish carried out in a most professional and helpful manner

Service

As ever a perfect, simple, safe experience

Service

The mechanic I dealt with was extremely helpful, honest and clear throughout the whole process.

Service

Excellent, Covid19 compliant service

Service

Car always returned clean

Service

I booked a 'while you wait service and was told the service would take 90 minutes. It took nearly 3 hours. I've no particular objections to how long it takes, but my expectations were set and I had planned work activities which had to be postponed

Service

I booked in for engine oil service which was trouble free. On the day everything was dealt with very well.

Service

Completely happy with my visit during these trying times.

Service

Excellent service. Even fitting a broken part found when doing the service check.

Service

All of my questions were answered and I felt very confident that myself and my car was being looked after to the very best of abilities.

Service

Very good customer service and they stay in contact to let you know what's happening with your vehicle

Service

Incredibly quick at finding a solution for my issue

Service

Great levels of service throughout - despite covid!

Service

The job was done in a timely and competent manner.

Service

Happy with the entire process from making the booking to collecting my car.

Service

carried out to time

Service

More than happy with the service.

Service

My experience is good in dealing with your company. i am particularly pleased with the vehicles which i have purchased from you

Service

Work started and finished as expected

Service

Quick efficient service at a very reasonable price

Service

Service personnel polite and extremely helpful

Service

Professional approach, kept in contact by phone re MOT, The knowledge that our car has been given 100% checks by fully trained mechanics. One way system and staff confidence, friendliness helped too.

Service

Rang to explain what they found (very minor) and went ahead, got authorisation and acted upon instructions

Service

Car fixed as promised

Service

met expectation for this service visit

Service

Good service

Service

Great greeting, some good problem and flexibility from Andy too. Loved Tom's knowledge on the cars as a fellow enthusiast!

Service

very helpful and attentive

Service

Key drop process simple. Phone call explaining what would be done. Phone call taking card payment and work on vehicle completed (slightly earlier than thought)

Service

Cotswold BMW Service centre only provides excellent service. The MOT was efficiently carried out.

Service

Dan was a most professional and covered all my concerns

Service

My car was repaired under warranty at no fuss

Service

The work was completed on time and with great care.

Service

BMW Cotswold provide a first class service in a first class facility. The staff are always friendly and helpful without being overbearing. On this occasion I was impressed with their efforts to mitigate the spread of the Covid 19 virus.

Service

Kept informed at each stage,and work completed on time.

Service

Very good customer service

Sales

The vehicle arrived ahead of when it was promised

Sales

Everything went smoothly. the service from Dan Roebuck was excellent from start to finish, and even after delivery.

Sales

Sales person was helpful and friendly

Sales

Tom Wattmore has been fantastic. He couldn't have done a better job. He has dealt with a number of problems we have had along the way, very well. He made my purchase a very enjoyable experience and wouldn't hesitate in using him again.

Sales

Good process given the conditions

Sales

The whole experience was great

Sales

The vehicle was clean, tidy and despite social distancing etc, made my wife and I feel special.

Sales

Excellent experience

Sales

Again in difficult times the handover was COVID safe and probably not quite as elaborate as in non COVID times but everything was on time, car full of diesel (many thanks) and we have enjoyed driving it since.

Sales

Great communication

Sales

Very pleased everything done very smooth

Sales

I did not visit Cotswold BMW due to lockdown, but Matthew sent all the details I required for exactly the vehicles I was looking for.

Sales

Good communication up to purchase, great handover, even a good coffee!

Sales

Every transaction, query, assistance was of the highest standard. I could not ask for more.

Sales

Very helpful and friendly

Sales

Good service

Sales

Efficient and well presented handover

Sales

Smooth and hassle free process