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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Alex Sinclair

Business Manager

Joe Christie

Used Car Sales Controller

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Harriet Booth

Trainee Sales Executive

Riley King

Trainee Sales Executive

Alex Biruis

Product Genius

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Betty Boaden

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was hard work to get a problem with the brakes resolved and suspect that if I was someone who was less assertive the outcome would have been very unsatisfactory.

Service

To be honest everything about the experience was fine, it's just the full 90min wait then getting the information, which I thought could have been communicated sooner.

Service

car was collected and returned with jobs completed.

Service

I found a scratch on my right front bumper just below the lower grill, without telling the owner that something had happen. I am just not happy at all. I rang the service and they said they will call me back. But until now I haven't heard anything .

Service

good service which could be improved by making courtesy cars easier to obtain in a reasonable timeframe

Service

Very quick and good standard

Service

No problems

Service

Andrew McAdam

Service

Just the time it took to get my car from your service department .I was there from 9.30 to 12.30 .

Service

friendly and helpful

Service

As I expected and no expensive surprises

Service

Staff were efficient and polite and service was performed as requested. However during the service the software was upgraded. Information about the effects of this would have been more useful than a free coffee

Service

I have no issues with the service received but my initial attendance was due to a subtle strange noise that was coming from the engine. After their inspection nothing was found. Had the car for a month, nouse is still there!

Service

The service was free as part of the service pack. However, when it came to pay, I was told that the vehicle inspection was not included in the service pack and I had to pay about £55 for this. I was not expecting this

Service

Issue resolved, clutch replaced within the day. Specific non valeting instructions adhered to. Problem arose from the initial service, car returned a week later and problem promptly sorted. Nothing too much trouble.

Service

My drivers seat is creaking. I've returned the car twice but unfortunately the problem still has not been resolved so I'll need to come back again.

Service

Completed within time frame full information about what has been done to the car.

Service

as above.

Service

The squeaking brakes is not yet resolved and so the car is going back to service again

Service

As above. Staff are friendly and facilities are good.

Service

Replacement front tyres were recommended due to pot hole damage causing bulging. On inspection it was obvious that the tyres weren't new showing wear and being dirty. I asked for an alloy refurb quote and have not received this. Not impressed!

Service

Everything smoothly organised from polite email reminders to car serviced. Used "fast lane" service so handed car over at 8.45am and I was back home before 11am (Gloucester) - car serviced and washed.

Service

I would of given a 10, however when I collected my car there was oil all over my white bonnet.

Service

I have been a customer of North Oxford Garage for 25 years with both BMW and Lotus cars. Before their takeover 3 years ago or so, they were everything on would hope for from a prestige brand's dealer. Now they are awful. Cotswold restored my faith!!

Service

Great service experience with a good customer service.

Service

Ian Cox, always very pleasant to deal with and goes the extra mile

Service

fast service and was able to sit and enjoy a coffee

Service

Self explanatory.

Service

The reason for taking the car in was to solve a rattle. It wasn't solved unfortunately.

Service

James Colwell gave excellent service - repair completed on time and car like new!

Service

service itself was very good

Service

The booking experience was a mess. When I arrived the information was not accurate and after having walked was offered a courtesy car after all. The check in the front bumper issue was not thoroughly checked and had to be pointed out.

Service

took longer than expected/suggested

Service

Service chap wasn't sure if the techs had used the oil I provided as they often don't read the job cards so went out to double check Also not called or asked regarding issues found during vehicle health check

Service

Quick, efficient, convenient.

Service

A 90 min service took over 2hrs 30m. No one came to update me at any time. Eventually I had to find someone and insist on getting my car back so I could go home. No feedback on the car service and no apology given. Got 'oil low' warning on way home!!

Service

Located & fixed water leak (warranty) into car after thorough search. Curtousy car provided & kept informed of progress

Service

Speedy but expensive.

Service

Very efficient service with good customer care. Calvin Thompson was very professional.

Service

Good service

Service

KEPT FULLY INFORMED AT ALL STAGES

Service

Work carried out on time

Service

Very professional, helpful and friendly service.

Service

Car was serviced and cleaned to a good standard

Service

Attentive, professional staff. Nothing is too much trouble.

Service

Staff were helpful, pleasant and went over and above to support my expectation as a new customer

Service

Good surroundings, instant welcome and connection with available agent. Outstanding outcome.

Service

The service was polite and formal, but I didn't feel as if bmw considered me to be anything more than a line on a balance book. It didn't feel like a personalised service.

Service

Faultless

Service

Staff were friendly and helpful and it was relaxing waiting for my car to be serviced.

Service

This is no reflection on the service staff, who are always helpful and very courteous, but more a mark of frustration the fault was not identified and rectified, which means I will need to spend another day at the garage hoping the fault is evident l

Service

All work carried out in the time frame stated.

Service

Unlike BMW’s car handbook re navigation manual, they do what they say they will do.

Service

see above

Service

Everything went very smoothly and efficiently.

Service

I have owned my X3 for 7 years and have been fairly treated by excellent service staff who go the extra mile, and are knowledgeable.Sales staff require the usual caution : they never do their homework, never offer acompetitive deal.

Service

As above.

Service

I booked a service online but was told it wasn’t working correctly and had to rebook.At the service I was told it would take 90 mins but it took 2 hrs 45. I was with my 10 yr old son & given no updates. Finally my car wasn’t washed.

Service

As above

Service

High degree of Customer care experienced and easy to deal with

Service

I have never experienced service like it in all my driving life.

Service

Good servce

Service

Service experience was good.

Service

Because you are made to feel that you matter and are there guest whilst there and the work carried out is as always 100%

Service

Wouldn't go anywhere else.

Service

MOT carried out efficiently and car well cleaned. I later found the dashcam disconnected and this has never happened in use. If engineers disconnect this item for any reason, it should be re-connected after servicing.

Service

Everything done to time and quality expectations. Service process handled smoothly and efficiently

Service

I was able to book the service in very good time, even considering that I wanted to use the collect from home option.

Service

Your service staff are charming and efficient but I am fed up with the mechanic changing the seat and steering wheel positions. He only has to drive it into the bay. Adjusting seat reach is reasonable, but seatback rake? Steering wheel position?

Service

The service team at Cotswold are one of the best I've ever dealt with. Andrew McAdam leads a great service team!

Service

The staff were great sorting out the company's error from Saturday.

Service

Every think done as promised and on time.

Service

all done in a day including some additional work that was found during service

Service

Impressive professionalism.

Service

Booked a fast-track slot, service completed in just over an hour. Excellent.

Service

Would have like to received some paperwork about status of the car. for example tyre condition.

Service

Had a problem with cat after buying it,fault once discussed and reviewed was fixed and amended in good time. Was cleaned as well !!!

Service

bery professional

Service

Staff are welcoming and pleasant.

Service

Long story short when I found out I had to bank roll BMW I was a little bemused and concerned to hear you had no money. Due to my car having 2nd time now build defects a taxi was required to take me home BMW had no money so i loaned BMW .

Service

Knowledgeable staff and prompt service

Service

PROFESIONALISM, COURTESY, TECHNICAL KNOWLEDGE.

Service

We didn’t have the car serviced .

Service

Had to rebook appointments and they were accomodating with my requests.

Service

It is a pleasure to deal with the friendly customer service team who recognise me when I need their assistance.

Service

As above comment

Service

They just go that extra mile with coffee and cake whilst you wait

Service

The service department are really good to deal with.

Service

Job well done

Service

Great service team. Andy Wellsby is a pleasure to deal with. He is helpful and proactive with advice

Service

I booked my car in for a service and then asked whether I could have the MOT done at the same time. You were very obliging and repairs were also carried out at the same time. Cotswold Cheltenham was easy to find and pleasant to be in.

Service

The technician, Simon, is the best I’ve ever dealt with.

Service

Because of the care and the professional and courteous treatment at the plant. Cafe bar and after service wash were treats

Service

Andrew Mcadam was very helpful and got me out of a spot ( I had forgotten my MOT was due and in fact ran out the day after I contacted him

Service

No problems at all.

Service

Prompt and courteous service. Rear wiper problem still unresolved though!

Service

very efficient as regards to service. Great hospitality within showroom whilst waiting. As a bonus my car was washed external and cleaned internal which i wasn't expecting.

Service

All round service from start to finish is perfect. Polite staff, excellent environment, fast turn around.

Service

Good updates during service.

Service

No issues with service, however I have been having one particular issue in the winter every winter and no one has been able to resolve for me.

Service

They kept me informed of what was happening every step of the way.

Service

They did just about everything they could to rectify an irritating problem

Service

The experience was excellent until I realised I had not got the value for money I was expecting, that Is why I have scored 3 stars

Service

As well as my service the car had developed a problem.This was dealt with very efficiently with minimal fuss.

Service

Despite having to spend the whole day waiting for completion of work, the waiting environment is very good

Service

It did take a while to get an appointment and I had to change my work hours and place to fit in the appointment

Service

The only slight niggle is that nobody rang to say the car was ready and when I rang to check the phone wasn’t answered

Service

The dealership is a light , open space and quite different from some places where a poky area and nasty coffee machine are the norm

Sales

We didn't feel that the experience was as special as we thought it would be. (This is our first BMW)... When the cover was pulled off the vehicle on the occasion of the

Sales

The car arrived but had the wrong transmission. I ordered an automatic but a manual was delivered instead. I then had to wait another twelve weeks for another car to be ready. I was rushed through the second order and didn't get to choose trims or op

Sales

It was a shame that initial salesman left during the process but new salesman was very efficient & helpful, keeping me up to date

Sales

Fantastic customer service and exceptionally accomodating to my specific circumstances.

Sales

I dealt with Gareth Rees-Jones. He made the whole experience of changing my car very easy. Nothing was too much trouble and he went above and beyond through the whole process of changing from my old car to the new one. Thank you.

Sales

Cotswold BMW is a very nice facility

Sales

The new Cotswold BMW showroom is fantastic and the guys that dealt with us were great.

Sales

The staff and surroundings were great from the initial approach to collection/delivery. The handover on delivery was made special with an unveiling, inspection and an explanation of the features before being handed the keys and driving away.

Sales

Extremely flexible with test drive such that I could fully experience the car in different driving conditions, took the time to enquire why I was considering the vehicle and what spec I wanted. Given time to think, no pressure selling.

Sales

We were well looked after and time was taken with us to ensure we had everything we need.

Sales

Things did not go to the orginal plan, but cotswold pick up the issue without question and resolved it, which in effect was to build a new car. They also provided me with a loan car for 6 weeks. Excellent service.

Sales

Time was given for a thorough handover which was comprehensive and I never felt rushed. I would highly comment Harriet Booth on her salesmanship.

Sales

Better than any other supplier

Sales

Excellent quality of advice on the car in a relaxed and welcoming environment. Together with a fair deal. My particular thanks to the hard working and for ever helpful sales person.

Sales

Cheltenham showroom is very impressive, the service delivered is good. However, when I collected my car I was presented with a GardX bill for ~£500 that had been bundled into the price of the car without my knowledge, this has dented my trust in BMW

Sales

Very good facility and service was very competent. It would have been useful to have a quick reminder phone call in advance of handover of car to confirm what I needed to bring. Staff forgot to arrange for extra roof bars that were agreed at sale

Sales

All went extremely well

Sales

After driving a car with a manual gearbox I wished to change to an automatic the salesman gave me all the confidence I needed to drive the excellent car I bought.

Sales

Great demo and initial walk around.

Sales

Every process went as promised

Sales

as above

Sales

My original Sales Person moved on to another BMW location during the process - he was part of the reason I selected BMW over Mercedes (my last car). I want to, also, mention Alex (Genius expert) - he helped me a lot to learn about my new car.

Sales

As abovePlus it was very good at the end of our test drive the rep asked me to drive through the service area so if we purchased we knew where and how the center looks after us with our car,

Sales

Amazing couldn’t help enough.

Sales

Input and knowledge of sales rep.Very personal touch of including initials of my surname when choosing my registration plate.Which I was unaware of until I collected the car very impressed by this.General attentiveness of staff.

Sales

Great facility, relaxed atmosphere, sales person, was well trained and enthusiastic about the product

Sales

The sales person, Andrew Cresswell was enthusiastic and interested in my car requirements. He was easy to talk to and made sure that I got the car that I wanted. The negotiations over price were professional and Honest.