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It was hard work to get a problem with the brakes resolved and suspect that if I was someone who was less assertive the outcome would have been very unsatisfactory.
To be honest everything about the experience was fine, it's just the full 90min wait then getting the information, which I thought could have been communicated sooner.
car was collected and returned with jobs completed.
I found a scratch on my right front bumper just below the lower grill, without telling the owner that something had happen. I am just not happy at all. I rang the service and they said they will call me back. But until now I haven't heard anything .
good service which could be improved by making courtesy cars easier to obtain in a reasonable timeframe
Very quick and good standard
Just the time it took to get my car from your service department .I was there from 9.30 to 12.30 .
friendly and helpful
As I expected and no expensive surprises
Staff were efficient and polite and service was performed as requested. However during the service the software was upgraded. Information about the effects of this would have been more useful than a free coffee
I have no issues with the service received but my initial attendance was due to a subtle strange noise that was coming from the engine. After their inspection nothing was found. Had the car for a month, nouse is still there!
The service was free as part of the service pack. However, when it came to pay, I was told that the vehicle inspection was not included in the service pack and I had to pay about £55 for this. I was not expecting this
Issue resolved, clutch replaced within the day. Specific non valeting instructions adhered to. Problem arose from the initial service, car returned a week later and problem promptly sorted. Nothing too much trouble.
My drivers seat is creaking. I've returned the car twice but unfortunately the problem still has not been resolved so I'll need to come back again.
Completed within time frame full information about what has been done to the car.
The squeaking brakes is not yet resolved and so the car is going back to service again
As above. Staff are friendly and facilities are good.
Replacement front tyres were recommended due to pot hole damage causing bulging. On inspection it was obvious that the tyres weren't new showing wear and being dirty. I asked for an alloy refurb quote and have not received this. Not impressed!
Everything smoothly organised from polite email reminders to car serviced. Used "fast lane" service so handed car over at 8.45am and I was back home before 11am (Gloucester) - car serviced and washed.
I would of given a 10, however when I collected my car there was oil all over my white bonnet.
I have been a customer of North Oxford Garage for 25 years with both BMW and Lotus cars. Before their takeover 3 years ago or so, they were everything on would hope for from a prestige brand's dealer. Now they are awful. Cotswold restored my faith!!
Great service experience with a good customer service.
Ian Cox, always very pleasant to deal with and goes the extra mile
fast service and was able to sit and enjoy a coffee
The reason for taking the car in was to solve a rattle. It wasn't solved unfortunately.
James Colwell gave excellent service - repair completed on time and car like new!
service itself was very good
The booking experience was a mess. When I arrived the information was not accurate and after having walked was offered a courtesy car after all. The check in the front bumper issue was not thoroughly checked and had to be pointed out.
took longer than expected/suggested
Service chap wasn't sure if the techs had used the oil I provided as they often don't read the job cards so went out to double check Also not called or asked regarding issues found during vehicle health check
Quick, efficient, convenient.
A 90 min service took over 2hrs 30m. No one came to update me at any time. Eventually I had to find someone and insist on getting my car back so I could go home. No feedback on the car service and no apology given. Got 'oil low' warning on way home!!
Located & fixed water leak (warranty) into car after thorough search. Curtousy car provided & kept informed of progress
Speedy but expensive.
Very efficient service with good customer care. Calvin Thompson was very professional.
KEPT FULLY INFORMED AT ALL STAGES
Work carried out on time
Very professional, helpful and friendly service.
Car was serviced and cleaned to a good standard
Attentive, professional staff. Nothing is too much trouble.
Staff were helpful, pleasant and went over and above to support my expectation as a new customer
Good surroundings, instant welcome and connection with available agent. Outstanding outcome.
The service was polite and formal, but I didn't feel as if bmw considered me to be anything more than a line on a balance book. It didn't feel like a personalised service.
Staff were friendly and helpful and it was relaxing waiting for my car to be serviced.
This is no reflection on the service staff, who are always helpful and very courteous, but more a mark of frustration the fault was not identified and rectified, which means I will need to spend another day at the garage hoping the fault is evident l
All work carried out in the time frame stated.
Unlike BMWs car handbook re navigation manual, they do what they say they will do.
Everything went very smoothly and efficiently.
I have owned my X3 for 7 years and have been fairly treated by excellent service staff who go the extra mile, and are knowledgeable.Sales staff require the usual caution : they never do their homework, never offer acompetitive deal.
I booked a service online but was told it wasnt working correctly and had to rebook.At the service I was told it would take 90 mins but it took 2 hrs 45. I was with my 10 yr old son & given no updates. Finally my car wasnt washed.
High degree of Customer care experienced and easy to deal with
I have never experienced service like it in all my driving life.
Service experience was good.
Because you are made to feel that you matter and are there guest whilst there and the work carried out is as always 100%
Wouldn't go anywhere else.
MOT carried out efficiently and car well cleaned. I later found the dashcam disconnected and this has never happened in use. If engineers disconnect this item for any reason, it should be re-connected after servicing.
Everything done to time and quality expectations. Service process handled smoothly and efficiently
I was able to book the service in very good time, even considering that I wanted to use the collect from home option.
Your service staff are charming and efficient but I am fed up with the mechanic changing the seat and steering wheel positions. He only has to drive it into the bay. Adjusting seat reach is reasonable, but seatback rake? Steering wheel position?
The service team at Cotswold are one of the best I've ever dealt with. Andrew McAdam leads a great service team!
The staff were great sorting out the company's error from Saturday.
Every think done as promised and on time.
all done in a day including some additional work that was found during service
Booked a fast-track slot, service completed in just over an hour. Excellent.
Would have like to received some paperwork about status of the car. for example tyre condition.
Had a problem with cat after buying it,fault once discussed and reviewed was fixed and amended in good time. Was cleaned as well !!!
Staff are welcoming and pleasant.
Long story short when I found out I had to bank roll BMW I was a little bemused and concerned to hear you had no money. Due to my car having 2nd time now build defects a taxi was required to take me home BMW had no money so i loaned BMW .
Knowledgeable staff and prompt service
PROFESIONALISM, COURTESY, TECHNICAL KNOWLEDGE.
We didnt have the car serviced .
Had to rebook appointments and they were accomodating with my requests.
It is a pleasure to deal with the friendly customer service team who recognise me when I need their assistance.
As above comment
They just go that extra mile with coffee and cake whilst you wait
The service department are really good to deal with.
Job well done
Great service team. Andy Wellsby is a pleasure to deal with. He is helpful and proactive with advice
I booked my car in for a service and then asked whether I could have the MOT done at the same time. You were very obliging and repairs were also carried out at the same time. Cotswold Cheltenham was easy to find and pleasant to be in.
The technician, Simon, is the best Ive ever dealt with.
Because of the care and the professional and courteous treatment at the plant. Cafe bar and after service wash were treats
Andrew Mcadam was very helpful and got me out of a spot ( I had forgotten my MOT was due and in fact ran out the day after I contacted him
No problems at all.
Prompt and courteous service. Rear wiper problem still unresolved though!
very efficient as regards to service. Great hospitality within showroom whilst waiting. As a bonus my car was washed external and cleaned internal which i wasn't expecting.
All round service from start to finish is perfect. Polite staff, excellent environment, fast turn around.
Good updates during service.
No issues with service, however I have been having one particular issue in the winter every winter and no one has been able to resolve for me.
They kept me informed of what was happening every step of the way.
They did just about everything they could to rectify an irritating problem
The experience was excellent until I realised I had not got the value for money I was expecting, that Is why I have scored 3 stars
As well as my service the car had developed a problem.This was dealt with very efficiently with minimal fuss.
Despite having to spend the whole day waiting for completion of work, the waiting environment is very good
It did take a while to get an appointment and I had to change my work hours and place to fit in the appointment
The only slight niggle is that nobody rang to say the car was ready and when I rang to check the phone wasnt answered
The dealership is a light , open space and quite different from some places where a poky area and nasty coffee machine are the norm
We didn't feel that the experience was as special as we thought it would be. (This is our first BMW)... When the cover was pulled off the vehicle on the occasion of the
The car arrived but had the wrong transmission. I ordered an automatic but a manual was delivered instead. I then had to wait another twelve weeks for another car to be ready. I was rushed through the second order and didn't get to choose trims or op
It was a shame that initial salesman left during the process but new salesman was very efficient & helpful, keeping me up to date
Fantastic customer service and exceptionally accomodating to my specific circumstances.
I dealt with Gareth Rees-Jones. He made the whole experience of changing my car very easy. Nothing was too much trouble and he went above and beyond through the whole process of changing from my old car to the new one. Thank you.
Cotswold BMW is a very nice facility
The new Cotswold BMW showroom is fantastic and the guys that dealt with us were great.
The staff and surroundings were great from the initial approach to collection/delivery. The handover on delivery was made special with an unveiling, inspection and an explanation of the features before being handed the keys and driving away.
Extremely flexible with test drive such that I could fully experience the car in different driving conditions, took the time to enquire why I was considering the vehicle and what spec I wanted. Given time to think, no pressure selling.
We were well looked after and time was taken with us to ensure we had everything we need.
Things did not go to the orginal plan, but cotswold pick up the issue without question and resolved it, which in effect was to build a new car. They also provided me with a loan car for 6 weeks. Excellent service.
Time was given for a thorough handover which was comprehensive and I never felt rushed. I would highly comment Harriet Booth on her salesmanship.
Better than any other supplier
Excellent quality of advice on the car in a relaxed and welcoming environment. Together with a fair deal. My particular thanks to the hard working and for ever helpful sales person.
Cheltenham showroom is very impressive, the service delivered is good. However, when I collected my car I was presented with a GardX bill for ~£500 that had been bundled into the price of the car without my knowledge, this has dented my trust in BMW
Very good facility and service was very competent. It would have been useful to have a quick reminder phone call in advance of handover of car to confirm what I needed to bring. Staff forgot to arrange for extra roof bars that were agreed at sale
All went extremely well
After driving a car with a manual gearbox I wished to change to an automatic the salesman gave me all the confidence I needed to drive the excellent car I bought.
Great demo and initial walk around.
Every process went as promised
My original Sales Person moved on to another BMW location during the process - he was part of the reason I selected BMW over Mercedes (my last car). I want to, also, mention Alex (Genius expert) - he helped me a lot to learn about my new car.
As abovePlus it was very good at the end of our test drive the rep asked me to drive through the service area so if we purchased we knew where and how the center looks after us with our car,
Amazing couldnt help enough.
Input and knowledge of sales rep.Very personal touch of including initials of my surname when choosing my registration plate.Which I was unaware of until I collected the car very impressed by this.General attentiveness of staff.
Great facility, relaxed atmosphere, sales person, was well trained and enthusiastic about the product
The sales person, Andrew Cresswell was enthusiastic and interested in my car requirements. He was easy to talk to and made sure that I got the car that I wanted. The negotiations over price were professional and Honest.