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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent Service

Service

Service is very good, but our gran tourer has been in 3 times to investigate a knocking noise from N/S/F sounds like suspension or steering rack (worse in sport mode). The O/S/F on the other hand doesn't make any noise at all.

Service

Handled very well by the service adviser with flexibility on return of loan car

Service

no faults

Service

Great attention to my needs

Service

they are very poor at communicating what is happening and don't care if they leave you waiting for hours on end.

Service

As above

Service

I have squeaky suspension, I've asked for it be inspected several times, each time I've been told they can't reproduce. As soon as I drive out I hear it. I think they just forget.

Service

I have a BMW 330e 69 plate and we have just purchased a Mini Clubman for my wife this is how happy we are with the product and service

Service

The service was carried out within the timescale I was given with the extra checks I requested also successfully completed. The car was well cleaned as well which I was pleased with.

Service

Staff attentive without being pushy and felt no pressure to buy. Listened to what I wanted and led on from that. Nick Chuter was great.

Service

Overall a very professional and satisfactory service received.. Only gripe you couldn't price match with Kwik Fit on a pair of tyres that were needed.

Service

Service carried out without fuss and within the time constraints given.

Service

It's all a bit impersonal and you feel processed rather than looked after.

Service

Courtesy taxi provided to and from my work place. I was kept informed of the progress of the work

Service

Ease of making appointment and superb showroom in which to wait. The classic BMWs are an outstanding feature.

Service

I was able to choose a suitable date for my 1st service and was able to arrange transport to and from BMW centre. All carried out perfectly.

Service

Would have been better to have free car hire or pick up service offered.

Service

My vehicle was booked in for repair under the Cosmetic Insurance cover, the Smart repair was completed in one day, by professional staff, the repair was flawless, excellent service.

Service

Clear Invoicing and recommendations when it comes to taking care of my beloved 2003 5 Series. I feel Cameron genuinely wants to help me keep it on the road and in tip top condition.

Service

All work done efficiently

Service

Work carried out quickly .good communication. Good service

Service

The people are friendly and make you welcome and the staff you meet offer a professional service.

Service

Kept me informed and the work started before it was due.

Service

Great service by excellent customer focused staff. From arrival until collecting the car everything was done to a high standard. And lovely welcome from your host team and delightful service at your coffee bar!

Service

from recpetion to sales man (and coffee girl) was the best

Service

Tyre pressure warning light still on when collected car, despite reporting this on arrival

Service

You fixed the issues and kept me informed

Service

Everything top drawer no problems

Service

Efficient

Service

Great staff, timming as planned.

Service

They were quick, efficient and nothing seemed too much trouble

Service

Not 5 stars in view of cost

Service

Very friendly staff and an efficient service

Service

Excellent service all round

Service

Happy with the service provided. Drivers & service desk contact were very good. My car was collected and returned the same day which was very convenient. I also received the emailed video of my car check, which was great. Thanks.

Service

I was treated very quickly and efficiently by a smart receptionist and my car was returned valeted and on time. It was necessary for an additional part to be ordered and this was fitted the following day even though I was late owing to local flooding

Service

This experience should not have happened, especially at a dealership. If it was a back street garage then maybe; but not after forking out£500 plus.!!

Service

Recall work carried out satisfactorily.

Service

Everything went to plan and it all staff I had dealings with were great, nothing was too much trouble

Service

Bike serviced and cleaned on my choice of day, and I got to try out another bike. Always treated like part of the family.

Service

Usual efficient work.

Service

Car done before time, good courtesy car allocated

Service

All Good

Service

The staff are courteous and efficient and the quality of the servicing is excellent. Furthermore Cotswold's premises are the best that I have experienced locally - having used both Mercedes, Jaguar and Audi in the past

Service

Camera & Calvin gave me first class service, they are a credit to your showroom, giving polite, courteous service??

Service

They sorted out the problem with my car, hassle free ??

Service

Service was completed on time without fuss.

Service

I have nothing negative to report and thus Cotswold get top marks.

Service

Problems solved. Honest pricing. Provided courtesy car at the very last minute.

Service

I got everything I expected and more done at the dealership

Service

Cotswold carried out my service without fuss or inconvenience to myself. I knew that the oil filter can be brittle on cars like mine but the service team put my mind at rest saying that only some early cars were affected and all was well on the day.

Service

Very efficient

Service

The work was carried out within the stated time period and was ready to drive away after a full wash and vacuum.

Service

If you are waiting for your car to be serviced or repaired a very pleasant coffee area is available.

Service

Again, it was the price. Staff and service was very good

Service

Everything good.

Service

4 new tyres needed. Gave go ahead for this. Tyres not in stock. 3 weeks later still no tyres in stock although appointments made and emails received several times telling us tyres needed replacing. appointment cancelled still email getting emails.

Service

Alex Biruls was professional, friendly & informative throughout & I do feel I could contact him again if needed.

Sales

Great sales experience with Sienna Lynwood, friendly, spent time with us when we needed it. Also arranged a bunch of flowers which we will receive shortly.

Sales

Nothing too much trouble from Tom and oli

Sales

Great buying experience

Sales

I love the car and the customer service from Oli . Very happy with the finance and how I was looked after .

Sales

Although there was a bit of a mix up originally around test drives, Sienna Lywood stepped in and provided a first class service from start to finish.

Sales

Really personable and helpful salesman, unbelievable showroom environment - the best I have ever experienced.

Sales

Perfect

Sales

Sienna was lovely to deal with

Sales

Car ordered and delivery earlier than expected

Sales

I was treated with respect and there was no BS from the sales team. They were interested andmad me feel as though my custom was important. and see answer above

Sales

From the initial appointment to collecting the car all the staff were polite, courteous & we felt that nothing was too much trouble when purchasing the car, Tom Lawrence should have a particular mention as nothing was too much trouble for us

Sales

Need to sort out handing back old car. Even though BMW I had to take a day off work to wait in for BCA to collect car.

Sales

From start to finish it was a great experience

Sales

Helpful people and pleasant showroom.

Sales

I was made to feel very welcome. The sales advisor was really nice to deal with, he had a great sense of humour and made the whole experience very pleasant.