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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent Service

Service

Service is very good, but our gran tourer has been in 3 times to investigate a knocking noise from N/S/F sounds like suspension or steering rack (worse in sport mode). The O/S/F on the other hand doesn't make any noise at all.

Service

Handled very well by the service adviser with flexibility on return of loan car

Service

no faults

Service

Great attention to my needs

Service

they are very poor at communicating what is happening and don't care if they leave you waiting for hours on end.

Service

As above

Service

I have squeaky suspension, I've asked for it be inspected several times, each time I've been told they can't reproduce. As soon as I drive out I hear it. I think they just forget.

Service

I have a BMW 330e 69 plate and we have just purchased a Mini Clubman for my wife this is how happy we are with the product and service

Service

The service was carried out within the timescale I was given with the extra checks I requested also successfully completed. The car was well cleaned as well which I was pleased with.

Service

Staff attentive without being pushy and felt no pressure to buy. Listened to what I wanted and led on from that. Nick Chuter was great.

Service

Overall a very professional and satisfactory service received.. Only gripe you couldn't price match with Kwik Fit on a pair of tyres that were needed.

Service

Service carried out without fuss and within the time constraints given.

Service

It's all a bit impersonal and you feel processed rather than looked after.

Service

Courtesy taxi provided to and from my work place. I was kept informed of the progress of the work

Service

Ease of making appointment and superb showroom in which to wait. The classic BMWs are an outstanding feature.

Service

I was able to choose a suitable date for my 1st service and was able to arrange transport to and from BMW centre. All carried out perfectly.

Service

Would have been better to have free car hire or pick up service offered.

Service

My vehicle was booked in for repair under the Cosmetic Insurance cover, the Smart repair was completed in one day, by professional staff, the repair was flawless, excellent service.

Service

Clear Invoicing and recommendations when it comes to taking care of my beloved 2003 5 Series. I feel Cameron genuinely wants to help me keep it on the road and in tip top condition.

Service

All work done efficiently

Service

Work carried out quickly .good communication. Good service

Service

The people are friendly and make you welcome and the staff you meet offer a professional service.

Service

Kept me informed and the work started before it was due.

Service

Great service by excellent customer focused staff. From arrival until collecting the car everything was done to a high standard. And lovely welcome from your host team and delightful service at your coffee bar!

Service

from recpetion to sales man (and coffee girl) was the best

Service

Tyre pressure warning light still on when collected car, despite reporting this on arrival

Service

You fixed the issues and kept me informed

Service

Everything top drawer no problems

Service

Efficient

Service

Great staff, timming as planned.

Service

They were quick, efficient and nothing seemed too much trouble

Service

Not 5 stars in view of cost

Service

Very friendly staff and an efficient service

Service

Excellent service all round

Service

Happy with the service provided. Drivers & service desk contact were very good. My car was collected and returned the same day which was very convenient. I also received the emailed video of my car check, which was great. Thanks.

Service

I was treated very quickly and efficiently by a smart receptionist and my car was returned valeted and on time. It was necessary for an additional part to be ordered and this was fitted the following day even though I was late owing to local flooding

Service

This experience should not have happened, especially at a dealership. If it was a back street garage then maybe; but not after forking out£500 plus.!!

Service

Recall work carried out satisfactorily.

Service

Everything went to plan and it all staff I had dealings with were great, nothing was too much trouble

Service

Bike serviced and cleaned on my choice of day, and I got to try out another bike. Always treated like part of the family.

Service

Usual efficient work.

Service

Car done before time, good courtesy car allocated

Service

All Good

Service

The staff are courteous and efficient and the quality of the servicing is excellent. Furthermore Cotswold's premises are the best that I have experienced locally - having used both Mercedes, Jaguar and Audi in the past

Service

Camera & Calvin gave me first class service, they are a credit to your showroom, giving polite, courteous service??

Service

They sorted out the problem with my car, hassle free ??

Service

Service was completed on time without fuss.

Service

I have nothing negative to report and thus Cotswold get top marks.

Service

Problems solved. Honest pricing. Provided courtesy car at the very last minute.

Service

I got everything I expected and more done at the dealership

Service

Cotswold carried out my service without fuss or inconvenience to myself. I knew that the oil filter can be brittle on cars like mine but the service team put my mind at rest saying that only some early cars were affected and all was well on the day.

Service

Very efficient

Service

The work was carried out within the stated time period and was ready to drive away after a full wash and vacuum.

Service

If you are waiting for your car to be serviced or repaired a very pleasant coffee area is available.

Service

Again, it was the price. Staff and service was very good

Service

Everything good.

Service

4 new tyres needed. Gave go ahead for this. Tyres not in stock. 3 weeks later still no tyres in stock although appointments made and emails received several times telling us tyres needed replacing. appointment cancelled still email getting emails.

Service

Car took longer to service than anticipated

Service

You all seem to be pushing "diagnosis " and we charge by the minute , I never feel at ease dealing with you in the service department.

Service

Car got the MOT! After a cup of coffee we were dropped into Cheltenham and picked up a couple of hours later - all part of the service.

Service

excellent, no problems

Service

the work was carried out satisfactory

Service

Had to phone next morning as my email address was incorrect. Also date for my next service was stated as last year, 2018.

Service

Fantastic service

Service

Completely satisfied with the service given.

Service

When I got back into my car the warning came up that my remote battery needed changing. I am not sure whether this was the first time or whether the mechanic would have seen it?

Service

Very helpful

Service

Kept me informed of a difficult repair problem

Service

A very efficient service provided from arrival at garage to return of car post repairs. A key feature was how our service advisor communicated with us on the cause of the car's problem and the progress of the remedial repairs.

Service

Very friendly and efficient

Service

Very friendly helpful staff (including great coffee shop) and work done efficiently.

Service

Did what was expected and on time

Service

Helpful, friendly, effective, welcoming.

Service

The Service Reception Manager that I dealt with, carefully listened to a problem that I had suffered after a previous visit for a BMW recall. The problem was checked out and confirmed that I would have no further problems.

Service

I was kept informed

Service

Car delivered on time, and immaculately valeted

Service

Ian who was dealing with my car in service was professional and helpful

Service

I have a grinding noice on my brakes, your technician heard the noise when we test drove the car. After two visits and being told two different reasons the brakes still grind.

Service

Smooth and efficient front of house service.

Service

Ian was professional and efficient, as always. Paperwork was ready to hand over to me on collection, which hasn't always been the case (the assumption being you don't want it as it's on a service plan - not true!). Car was ready on time, and cleaned.

Service

Price matched tyres and resolved Idrive issue

Service

Great service, kept informed, polite, helpful. But the price of your tyres seems high. I was quoted £260 for one tyre, I got the same one in Gloucester for £130. I think that you should highlight that a tyre fitter is going to be more competitive.

Service

I thought the puncture was small enough to repair rather than a new tyre.

Service

Great service from customer team.

Service

I was processed straight away and my car was ready within the time specified. Surroundings upstairs very pleasant to wait in with good service at the counter for drinks and cakes.

Service

Very professional service provided at a reasonable price.Very lovely place.Very quiet place.

Service

Took time to research and rectify identied issue satisfactorily

Service

Cameron, my service advisor on the day was very efficient and knowledgeable. My vehicle was in and out before I knew it. Fantastic service as always from Cotswold Cheltenham

Service

Efficient and first class service

Service

As above. I was told I had to pay additional fee even though I had a maintenance contract, and since paying the extra, I have now received notification that my monthly payment has increased as well. Better communication would have helped my view.

Service

Great layout and some great BMWs to look at

Service

All good. Better prices for tyres and it would have been perfect

Service

Quick and easy.

Service

Ross, Alex, Phil on Parts and Lewis in the service department - excelled in customer service and provided not only the most competitive price for my MPerformance Exhaust and oil change but importantly the absolute best experience one could hope for.

Service

Fantastic place to wait for work done

Service

The issue that the car was brought into was rectified but a secondary issue was discovered and more than 2 weeks after the appointment I have heard no more about costs and available appointment dates. I have had to follow up twice without response.

Service

See above

Service

Professional service - booking availability good

Service

Customer service was excellent. The issue with the indicators flashing too quickly was sorted out. But now when the indicator stalk is touched, (not fully engaged), the indicators only flash once, they used to flash 5 - 6 times. Once is pointless. I

Service

Fast lane was rather slow!

Service

Very happy with the service provided.

Service

Andy in service is very willing to help resolve my matter

Service

Car repairs were not satisfactorily carried out resulting in a need to re-visit the service department and having to time out of work to do so. Car was not washed after repairs were carried out.

Service

Staff were very friendly and very helpful. However they removed the blue protective delivery strips from the metal kick plate on the front door sills without asking me and I didn't notice this until 03/11/19

Service

Not Impressed.! This was a recall organise maybe 6 to 8 weeks in advance and all the parts should have been ready and available.

Service

all went to plan

Service

Helpful service staff

Service

Kept informed

Service

From the initial contact to financial negotiations to after sales issue fixing, the team have been great.

Service

No problems in getting the work done.

Service

service person very pleasant and helpful.

Service

Good service

Service

Couldn't tell me which modules were updated as part of the software updates I had completed.

Service

Car fixed. I was kept informed.

Service

Charming staff, who fixed the problem with the car, and did so very swiftly.

Service

very good service at quickest time possible very nice and helpful members of staff. Very happy with my purchase as I got the maximum I could hope for the money I spent. I will certainly will go back for the purchase of my or a family member next car

Service

See above. To far out of Cheltenham

Service

Excellent, car warned me a service was due, as did an email from Cotswold BMW. After the car was delivered to Cotswold I was kept informed - including a video -of the progress of the service and talked through any decisions to be made.

Service

Because I was completely satisfied.

Service

Another car purchase from this quality dealer

Service

Very courteous and efficient from booking service to car collection and return

Service

Concerns over my invoices costs and repairs this year .need clarification

Service

good efficient service

Service

Excellent customer service Craig Hatton went above and beyond.

Service

the spray repair job was done very well

Service

Got looked after from start to finish

Service

You did as you said

Service

Very enthusiastic efficiency

Service

Cotswold always offer a great service, certainly no complaints.

Service

Excellent customer focussed individual support from the service department. Always a pleasure to deal with

Service

after sales guy was extremely helpful, knowledgeable and work was done quickly and on time. good price to on this occasion.

Service

My dealings were mostly with Nathan Beaman, the service provided was absolutely excellent, with continuous communication on progression of my order from initial quotation right through to shipping.

Service

The heading and details on invoice referred to anther vehicle. Information regarding action to be taken from observations confusing. No video content of vehicle inspection.

Service

Work required was carried out without any problems for me

Service

see above

Service

Car still makes creaking noises and excessive cabin noise

Service

Alex Biruls was professional, friendly & informative throughout & I do feel I could contact him again if needed.

Sales

Great sales experience with Sienna Lynwood, friendly, spent time with us when we needed it. Also arranged a bunch of flowers which we will receive shortly.

Sales

Nothing too much trouble from Tom and oli

Sales

Great buying experience

Sales

I love the car and the customer service from Oli . Very happy with the finance and how I was looked after .

Sales

Although there was a bit of a mix up originally around test drives, Sienna Lywood stepped in and provided a first class service from start to finish.

Sales

Really personable and helpful salesman, unbelievable showroom environment - the best I have ever experienced.

Sales

Perfect

Sales

Sienna was lovely to deal with

Sales

Car ordered and delivery earlier than expected

Sales

I was treated with respect and there was no BS from the sales team. They were interested andmad me feel as though my custom was important. and see answer above

Sales

From the initial appointment to collecting the car all the staff were polite, courteous & we felt that nothing was too much trouble when purchasing the car, Tom Lawrence should have a particular mention as nothing was too much trouble for us

Sales

Need to sort out handing back old car. Even though BMW I had to take a day off work to wait in for BCA to collect car.

Sales

From start to finish it was a great experience

Sales

Helpful people and pleasant showroom.

Sales

I was made to feel very welcome. The sales advisor was really nice to deal with, he had a great sense of humour and made the whole experience very pleasant.

Sales

Excellent service through out the whole process of purchasing and delivery of my car.

Sales

Lovely please great sales team.

Sales

Very good service from trainee sales person who was knowledgeable about all aspects of the purchase including retention of personal number plate

Sales

All went very smoothly

Sales

Delivered to suit my circumstances

Sales

Good experience all round. BMW were quick to find the right car within my budget and nice to deal with.

Sales

Good communication from Matt and also Tom. No high pressure sales tactics and in the end we came to a good deal. Other staff are always polite and helpful too.

Sales

Very good service from salesman Alex Biruls

Sales

Thomas Whatmore was a very courteous and extremely helpful manager to deal with.

Sales

car has a major problem that was not detected on picking up. Raised issue - staff not very concerned - should have been right on it!

Sales

From Adam Harper to Matt Parry service was excellent, I would definitely do business with these guys again at Cotswold in Cheltenham

Sales

Cotswold BMW and the team and great

Sales

I experienced the very best in customer care, attention and service from the dealership.