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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Explore our Centre

BMW SHOWROOM VIDEO TOUR

Take a tour around our BMW showroom.

SERVICE/WORKSHOP VIDEO TOUR

Take a tour around our Service Department and Workshop.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Oli Hayden

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Daniel Pearce

Sales Executive

Dan Prior

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Georgia Rabjohns

Receptionist/Host

Camilla Homer

Receptionist/Host

Victoria Bartman

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

While you wait service completed to time. No hassle, and a complimentary drink.

Service

We are very satisfied with the service,very well done and looked after.

Service

Very polite from the service personnel to the young lady serving refreshments

Service

Great value and great service from Alex in particular

Service

Front off house perfect

Service

Excellent service

Service

Everything was fixed well

Service

Covid19 procedures were well thought out: key drop off, hand sanitizer, one way system, specific seating allocated to me in the waiting area, payment taken over the phone - least possible contact with staff, who, still had a warm smile behind glass.

Service

Refurbished my alloys outside of the warranty due to CV19 and the mileage driven on them.

Service

Friendly service and a nice cup of tea.

Service

Confidant everything that had to be checked was checked

Service

Excellent staff serving with a smile. Kept me informed as to what was happening to my vehicle and resolved my issue.

Service

Work was completed to a high standard and very happy with the overall experience

Service

The car was in for a major service and I can only assume everything was done according to the manufacturer schedule - very difficult for me to check personally as the car still goes and so I can only take it on trust.

Service

The booking and team members I met on visiting the garage were very helpful.

Service

They're always super helpful at Cotswold, all the staff are really friendly and always welcoming

Service

Pleasant helpful staff, the job was done as agreed.

Service

Excellent contact with the service adviser Andrew McAdam

Service

you worked for me

Service

What my car was originally booked in for there were additions which I was notified about once you had my car, not really sure this happened as you should be fully aware of what needs doing on your system.

Service

Although problem was more complicated than orginally thought it was quickly rectified perfectly.

Service

All work carried out to the highest standard by very professional staff

Service

Fantastic experience at Cotswold Cheltenham, amazing centre and great friendly staff. Cameron Gilder & Lewis Crawford were outstanding. 5 Star

Service

From the moment I walked in I was looked after in a professional manner. I felt like a valued customer throughout the process. It was a 90 minute wait appointment so had the pleasure of using the lounge and coffee shop whilst waiting.

Service

Very prompt attention and was dealt with quickly

Service

Everything went exactly to plan

Service

High standards and good service as usual.

Service

Usual efficient and friendly service.

Service

Dropped the car in, had communication throughout the day about my car, then picked it up at the end of the day, serviced, clean and ready to drive away. Not a lot more you can ask for really.

Service

Problem dealt with promptly.

Service

Your Covid-19 planning gives enhanced confidence that your risk management extends beyond just motoring issues. Knowledgeability of staff is also generally impressive.

Service

As above.

Service

Quite helpful in most respects

Service

The service at Cotswold Cheltenham is always first class

Service

for the same reason as above

Service

Cameron always keeps me up to date with progress on my vehicle and recommends work to be carried out.

Service

Quick job, Finished with a lovely valet on the car.

Service

Quality and wonderful replacement car for the day

Service

Complete seamless and very good service.

Service

Always their to help

Service

While in this COVID 19 pandemic they layout to wait for the car to be serviced was good in maintaining spacing, very nice young lady made me a cuppa and biscuits were available too.

Service

Great attention to detail, extremely helpful, knowledgable and freindly service. Exactly what a main agent for a brand such as BMW should be.

Service

The car is driving well and was returned in immaculate condition

Service

confidence all the way, such a great professional team.

Service

car MOT'd as expected minor issue with washer bottle quickly sorted short notice

Service

Was easy to drop car in, kept me up to date with phone calls, loan car was fantastic. Spot on.

Service

Nothing more than the service provided by Andrew McAdam was above and beyond.

Service

Excellent service and communication

Service

service completed in 90 minutes. Only issue outstanding needs a return to the garage which is booked in.

Service

Car always comes back nice and clean

Service

Very polite

Service

Andrew McAdam could not be more helpful having looked after me and my lovely 525 for the last 15 years

Service

James from Smart Repair very helpful.

Service

Excellent, efficient service as ever.

Service

Professional service

Service

Excellent prompt service

Service

I was happy with the service.

Service

Friendly efficient service. What more is there to ask?

Service

Everything as it should be

Service

Work done exactly as promised and quoted and also spot on time

Service

My service was done in good time and at a fair price. I had excellent communication from the staff giving me updates throughout the day.

Service

As always totally professional and friendly

Service

Cameron and Tom are a true credit to the Cotswold Service Department. No problem too big to handle and always deliver their service with a smile.

Service

The requirements identified during the service were explained and options given. As there was also a recall notice I was offered a replacement vehicle for the day.

Service

The safety in driving the Series 2 luxury car. It is a real pleasure to own and drive this car.

Service

satisfied in every aspect.

Service

It was a re-call and all went well.

Service

First class service from everyone

Service

The Covid precautions worked very well, and I didn't have any concerns about waiting in the seating area while my car wasbeing serviced.

Service

Kept up to date with progress, safety check video and advising on future remedial repairs.

Service

Everything was dealt with quickly and safely

Service

Professional staff effortless process

Service

Once again totally excellent service from Andrew McAdam

Service

Very professional and courteous and took extremely good care of my car.

Service

Easy to book, good attitude of staff, good service

Service

I clearly choose a good dealership!

Service

Quick and efficient

Service

My car came back sounding very good and clean inside/out.

Service

Great staff.

Service

Excellent booking / management of Covid 19 situation. Work done swiftly

Service

Issue was resolved and fully tested in half the anticipated time.

Service

Cotswold put lots of effort and thought into being covid-complaint - even to the extent of reserving a seat for me while I waited Servicing of the car was good - as always - faults, work nececcary and options are always fully explained

Service

Despite the new-ish showroom the dealership maintains that personal touch that is so important.

Service

Everyone is very polite and helpful and the actual service seems to have been done well.

Service

The Service Engineers did what they knew was important for my vehicle, taking into account is mileage and age

Service

Easy and efficient

Service

Professional and courteous service. Treated as a really true and valued customer.

Service

Prompt, diligent service alround

Service

Completed as expected new tyres matched on.price with my normal suppliernormally

Service

So far, so good.

Service

prompt attention and caring.

Service

No fault

Service

Great service

Service

Car ready when required and use of loan car very convenient

Service

The ease of booking my car in for a service, picking up a loan car and then collecting my car. Communication was good and it was a very smooth process.

Service

Professional, efficient service

Service

straight forward given the current situation

Service

There was nothing to fault.

Service

Smart premises, easy to park and good service

Service

Jody Boyle and his team

Service

The truly first class service I expected was once again received

Service

See above

Service

Work completed in timescales

Service

Polite staff , good job

Service

Always receive courteous service

Service

Have been dealing at Cotswold Cheltenham for over19 years. I don't have any intention of going anywhere else. Polite, friendly and car always return spotless

Service

Car was originaly booked in at the end of march to have an M Performance exhaust fitted but due to Covid had to be put of till June. A complimentary health check was carried out which picked up a bent osr lower arm, was given loan car as part not in.

Service

Service under contract with Cotswold, always a good job.

Service

I simply cannot fault the service I received.

Service

Sales man Mathew

Service

Completed within promised timescale,despite obvious problems caused by coronavirus.

Service

Able to do the service required at price per website

Service

All ran smoothly, staff responsive.

Service

Excellent service from the moment of stepping into the showroom with having a test drive to then having recommendations of what car was in my budget. The sale & delivery took extra time due to the pandemic but thought it was handled extremely well.

Sales

Nothing was too much trouble.

Sales

Cotswold BMW and the salesman (Oli Hayden) provided excellent service throughout, I am very fussy with details and wanted some things done to the car prior to me picking up the vehicle. The car was exactly as I imagined. Great job by Cotswold BMW!!

Sales

Great service from the team and nothing was too muck trouble, from welcome to leaving, particularly considering the challenges due to Covid.

Sales

Experience with Cotswold Cheltenham was excellent both whilst purchasing and collecting the vehicle. It was a little difficult to keep in touch when the car got delayed due to staff going on furlough but this was only a minor issue.

Sales

Helpful staff (Alex Burils], good display, friendly atmosphere and beautiful showrrom

Sales

Professional customer relations in pleasant surroundings

Sales

I was made to feel extremely valued and the turnaround timescale, despite being slightly delayed, was still very good.

Sales

All went well, Alex kept me informed throughout and everything online was convenient as I work long hours.

Sales

The staff are great and a delight to deal with. we were given all the time and assistance we required and came away very happy with our deal. The dealership is a pleasant place in which to do business.

Sales

everything done for you just sign on dotted line and car delived to you

Sales

Punctual and very attentive

Sales

It was a very easy and pleasant experience. Very efficient and great customer service.

Sales

Daniel was very helpful and answered all of my questions

Sales

Fantastic overall experience, great communication and updates throughout. Thoroughly enjoyed the collection of my car, a real surprise to be taken to the car to find it wrapped up ( this was all very personal and special). Thank you Adam Harber.

Sales

Very smooth transaction!

Sales

Everything went smoothly. The salesperson was friendly, efficient and professional.

Sales

Great buying experience.

Sales

Nice show room. Lovely staff.

Sales

I was dealt with couteously and without any pressure being exerted. All my questions were answered clearly and helpfully and we were able to negotiate an acceptable exchange price.

Sales

Straight forward process

Sales

Thomas Whatmore was excellent. Informative, prompt, helpful. Also really nice environment.

Sales

Loved the whole occasion with the reveal of my car. Tom Harris made me and my wife feel completely at home. The explanation of the technology from Tom Kemp was excellent and made for a big day out feel!

Sales

Friendly staff made us feel well cared for.

Sales

Alex looked after all my needs all through the purchase period