AN INTRODUCTION TO COTSWOLD MOTOR GROUP.25/02/2016
AN INTRODUCTION TO COTSWOLD MOTOR GROUP. Established in 1995 Cotswold Motor Group is a privately owned group. Currently owned by two share holders, Peter Harris and Andrew Hulcoop (Managing Director).
The Group consists of Retail Centres across the Cotswolds, including BMW and MINI Centres in Cheltenham and Hereford, BMW Motorrad in Cheltenham, plus an Approved Bodyshop and PDI Centre in Tewkesbury. The new Retail Centre in Cheltenham, opened 2 May 2017, represents a very significant investment by the shareholders, underlining their strong beliefs in the BMW and MINI brands and their commitment to offering the best possible facility for their employees and more importantly, for their customers.
OUR CULTURE. We’re passionate that every customer that enters each Centre should be greeted in a polite, courteous and helpful manner; opinions are formed in the very first 10 seconds of walking through the doors. Every team member, regardless of their job role, is responsible for offering a great customer experience and treating each customer as an individual.
DELIVERING A FIVE STAR SERVICE. Our Sales and Aftersales teams are committed to delivering a five star service, working hard to ensure each customer’s needs are met to their satisfaction. Our manufacturers BMW and MINI survey our customers after a visit via email. Each Centre is ranked on their customer satisfaction percentage and then measured by survey results, the results of these surveys are shown on the home page of each Centre’s website in a 1 to 5 star ranking.
INVESTMENT IN PEOPLE. The best investment a company can make is in its staff. At Cotswold we aim to employ the correct staff that share our vision - together we can deliver a 5 Star Service.