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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

BMW i Brand Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Patrick Sayce

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Richard Taylor

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

Andrew Cresswell

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Harriet Booth

Trainee Sales Executive

Alex Biruis

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Joanna Mlynska

Receptionist/Host

Sophie Odam

Receptionist/Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was arranged on a date to suit me. Car was collected from my house and returned having been serviced and thoroughly valeted - in fact it looked like a new car!

Service

Service done on time and ready when you said it would be ready. The new show room/facilities makes it a much more pleasurable experience

Service

Clean friendly enviorment

Service

I received good service

Service

Car was ready on plan. I asked for it to be ready for 16.30 and it was available a little before then, washed and hoovered.

Service

Easy, pleasurable experience with great staff

Service

Very efficient staff throughout the company , very good service always obliging to fit in with my time schedule car always presented back to me immaculate after being worked on.

Service

Goodwill payment given but still left a large bill.

Service

Polite and as efficient as they could be. Sytner Newport have now agreed to service the wheels and replace the hub caps.

Service

The technician knew what the issue with my car was and resolved it there and then - no visits back needed.

Service

I was told by Andrew what was going to be done to my car and the time it would take. the work was done exactly as he had told me.

Service

Cotswold did exactly what I requested.

Service

Although it was just an MOT, I am very grateful for the professional advice and advisories that were given to me - and the car was washed and vacuumed too!

Service

Very impressed by service, care and communication

Service

I had a security device fitted to my car and I cannot fault the work that they’ve done. I know that internal panels would have been removed to get to the car’s wiring yet there’s not a hint of badly fitting or rattling panels or dashboard trim.

Service

well looked after

Service

Car returned with different tyre pressures. O.5 bar

Service

End result was perfect and I know if a problem arises it will be resolved.

Service

Overall customer service; excellent showroom and facilitaties for working while you wait.

Service

My questions wer answered and the car is performing better

Service

Problem solved on the first visit

Service

Welcoming experience, a bit like visiting your favourite coffee shop

Service

The servicing of the car, and the communication with staff was, as usual, excellent; but I was disappointed this time not to have the option of a loan car.

Service

Everything requested was addressed! With the minimum of fuss!

Service

Helpful communicative staff in the Body Shop , particularly the Manager Mark at Cotswolds. Price also right and the work was excellent.

Service

i was very satisfied with the way i was looked after as i did not have a booking when i phoned about the problem i had, they ask me to bring my car to the service department asap they then fitted the car in sorted the problem, i was on my way.

Service

As above.

Service

Performed the work quickly, kept me up to date on progress, personal touch

Service

Easy and uncomplicated experience with good communication

Service

As above, was well looked after, lovely staff, great coffee, and pleasant surroundings not a bad place to spend a couple of hours

Service

No problems experienced as far as the service itself was concerned - exactly as promised

Service

Kept us informed all the way and tried to help

Service

Everything was smooth and efficient happy ??

Service

Rather than having to take a car and come back the very helpful lady I was dealing with was able to get the car repair organised whilst I waited.

Service

Fairly satisfied as the gentleman that looked after me was professional and efficient. However, I did have to wait for around 10 minutes on arrival before I could be seen though and I did find the cost was quite high for the work done too.

Service

Service Centre efficient and responsive

Service

the was due car to be MOT’d at a prearranged time. Were promised to be called when car ready. We were not called. We called twice each a hour apart to be told each time no one could tell us if the car was ready or not. Got a call back 4pm next day!

Service

I have always been given cost effective advice and the collection and return service has been invaluable

Service

Very efficient and customer service orientated.

Service

Work carried out to perfection

Service

Service was good, however the inside of my car was not cleaned very well. For example the boot was not cleaned at all.

Service

Excellent

Service

So seamless, car collected and returned to my driveway with telephone updates on how it was doing during the day.

Service

Convenience of drop off, fast service, cafe bar upstairs, ability to get bus into Cheltenham, ability to do business with parts team whilst on site

Service

No nasty surprises, pleasant staff and excellent environment.

Service

Safe in the knowledge that the work is carried out by competent well trained BMW personnel using genuine BMW spares. The work has the BMW seal of approval and is warranted for 12 months.

Service

always excellent attention.

Service

The work done was very good. The car came back with a small dent in the back bumper which I believe was not there when it was taken in for repair. That took the edge of the pleasure of having the bodywork restored at the front.

Service

Really impressive dealership and personnel. The only small thing I can think of is having a system whereby you can give the customer a rough eta on when the car could be ready, this could help manage expectations if nipping into town like I did

Service

Attentive,good workmanship and car nicely presented.

Service

Excellent collection and re delivery service, this time offered foc because my wife and I both had health issues at that time.

Service

Disappointed at the mounting cost of the repairs to the rear brakes throughout the 2 days my car was with you.

Service

Quick check in, and good ongoing contact throughout the day.

Service

Service light not been switched off

Service

I received a warm welcome, every detail was explained clearly throughout the process.

Service

The service was completed, the notified issues resolved and the car returned washed and valeted. Unfortunately a new fault was generated allegedly via a software update.

Service

Poor communication, long lead time to wait for a courtesy car. repairs done and upon collection, secondary issues encountered by work being carried out incorrectly. being dragged into internal politics when applying for a warranty claim!

Service

From handing my car over to picking it back up I was kept fully informed of its progress.Listened to my requests / concerns whilst the car was with them.Very pleased with the work carried out, service was spot on.Thank you.

Service

Good communication

Service

A bolt was missing from engine cover, requiring a return visit.

Service

Because I was happy with the service given, only issue was with a gasket from the intercooler to the turbo which had deformed, reducing the power after the Power Kit was fitted. This was later resolved at Cooper York at a cost to myself.

Service

The courtesy car was good and was extended by a day easily. All the service and wheel refurbishment issues were dealt with and communications were swift and clear. Attitude of the staff is excellent - switched on people.

Service

they are a very professional and helpful dealership and did everything that was asked of them

Service

Efficient and to agreed timetable

Service

Good experience - just took a little longer than we were told but a nice showroom to be waiting in.

Service

Service was carried out in a timely manner, I was given a ride into town and back and also sent a video when a nail was found in a tyre. I was provided refreshments, internet access and a comfortable seating area with a charging point as well.

Service

Excellent job at a fair price

Service

excellent but cant give 5stars as perfection is difficult to obtain and then maintain

Service

Car was collected from my home and returned once the service was completed.

Service

Very Helpful service staff

Service

Good offer to price match on tyres

Service

Overall, very satisfied. Only let down by the failure (again) to call us when the work had been finished. This is the second time this has happened (the previous one with my wife's car) and so seems to be a consistent issue.

Service

The service advisor was able to arrange help for me at short notice and the issue with my car was rectified in a very timely manner. I was also provided a courtesy car at late notice

Service

Good welcome. Efficient service. Transfer and pick up from Cheltenham centre an extra bonus

Service

All serviced as expected apart from a spare part being unavailable which was remedied the very next day

Service

See previous text box.

Service

Would have been 5, but the time slot I booked online and had confirmed was then not the time of my service - only half an hour later.One suggestion: is it possible to link service history record with website so I don’t have to pick type of service?

Service

When something falls of your car whilst driving your car at 30mph after only having the car 5 weeks and this was the cars first long journey you shouldn't have to argue about it being covered under warranty.

Service

It is the staff that make a company and Cotswolds always go the extra mile with all customers.

Service

Warranty work completed to my satisfaction.

Service

Always looked after by the staff at Cotswold. Andrew Macadam always very helpful and always provides a great service.

Service

A great new BMW centre for Cheltenham and surrounds. Impressive site. Helpful staff.

Service

As said above, great service and helpful dealers

Service

Slight delay on duration of service but nothing major

Service

car came back clean and worked perfectly on a 1000 mile trip to Bilbao and back.

Service

Work completed to schedule, kept me fully informed throughout

Service

I had a 3hr drive to get there and still could not fault the service i recieved.

Service

A week after having the service I needed to fill the car with oil. Surely that is something checked on these occasions.

Service

The staff are all very friendly and its not there fault but i feel very disappointed with the car so far and ive only had it four months, would like to know if mine is one of the ones that needs to be recalled.

Service

Difficult to arrange a courtesy car. Subsequent issue re the timing of the next service wasn't dealt with to my satisfaction. Problems with a prospective warranty claim

Service

The team were helpful & kept me updated on the progress of my car.

Service

There were no problems having the car serviced and it was a pleasant experience.

Service

Hassle free customer service, and the building is pretty amazing.

Service

The staff were very helpful

Service

as above explanation plus fantastic facilities and friendly staff

Service

Over 5 years of consistently good quality of service, from the Receptionist to Technicians/Mechanics looking after the car.

Service

Could find no faults, everyone was helpful and the work carried out on time

Service

EVERYTHING WAS DONE AS EXPECTED AND I WAS KEPT INFORMED.

Service

Friendly staff but some confusion over what was included. Also the car came back dirtier than when I took it in!

Service

First class facilities, ease of drive in and parking, text reminder for service, very friendly, knowledgeable and helpful service advisor.

Service

Only one problem - I am the owner and driver of the car, and not my husband. Please do not address correspondence to him - though mechanical matters may be talked over with him, although I would wish to know and pay the bill!

Service

I had a meeting with a sales executive while I was waiting for my car. I think I knew more than he did about the cars!

Service

Everything happened as planned and I was able to leave ahead of schedule due to the quick throughput of your engineers.

Service

Unfortunately, didn't have my tyres in stock. I was offered them to be supplied and fitted the next working day but I was working out of the area so had to get them fitted elsewhere.

Service

Fantastic new premises and quick service

Service

Booked the car for an MOT - there was an offer to clean/vac the car. It was washed but it had not been vac’d.A tyre was changed. The car didn’t feel right when I drove it home - the tyre was over inflated.

Service

Think the text above is self explanatory is it not? However, get someone to contact me to discuss should you want to know the facts.

Service

Ian. Is knowledgable and helpfull. Give excellent customer service and is very approachable

Service

even though there was a small problem with there "completed" work it was quickly rectified there and then . nice staff. possible a little better final quality inspection before handing back but end product - good

Service

The person I dealt with (Craig Hatton) was very helpful and efficient. The work seems to be fine. (The Danish pastries were pretty good too!)

Service

From point of booking to collection of car, easy straightforward and hassle free

Service

Accommodating and friendly staff (when booking and car pick-up). Kept me well informed. Accurate quote for work provided.

Service

Like going into a 5 star hotel? Can I afford this luxury? Coffee bar - greatWent upstairs to investigate a new car- Nobody spoke- all behind screens!

Service

As above with Q1.

Service

Objective assessment on what was required for the repair and why. Updates provided as required on progress of repairs.Car was repaired as promised and ready for collection on time, invoice payment at the agreed price.

Service

Disappointed that I did not get my car washed as promised but at least i was told I could pop by the next time I'm passing for a free wash

Service

See above

Service

.

Service

Nothing too much trouble

Service

Again the friendly professionalism of the team encourages confidence

Service

BMW are always efficient and my car is always cleaned thoroughly inside and out

Service

Service was carried out in the time specified

Service

Excellent staff from the people greeting me as I walked in, to the person serving drinks, to the service manager dealing with my car. Car has been serviced to satisfaction and returned sparkling. Fantastic.

Service

Good product available at a good discount.

Service

I had to wait longer than expected and this has happened several times when having my car serviced.

Service

With our busy lives it is important that the work is undertaken within the promised timescales and knowing that the work is completed to a high standard.

Service

Cured the fault, but it took two days whcih was a bit inconvenient

Service

I knew that the brakes would need work so expected some cost.

Service

A need for new rear tires was reported and a quote given which was some £50 per tire more than a quote I obtained which was subsequently matched after discussion with the 'parts manager' and the tires replaced. Why cant CC give there best quote?

Service

Well looked after. Great staff. Work completed to a great standard.

Service

an initial mistake was quickly rectified but shouldn't have happened in first place, other than that excellent

Service

My car's service was completed in the time stated.

Service

Excellent service and good value for money.

Service

Excellent Customer service in a truly superb location. Facilities match expectations of a luxury brand like BMW. Coffee shop was brilliant with very friendly staff.

Service

Great service.

Service

Work caried out as expected and in the timescale.

Service

On arrival I was waiting for at least 15 minutes before being seen. I had to query the delay to get seen.Collection was worse! Walked around 4 times looking for car and it wasn't there. It hadn't been prepared. Another 20 minutes wastedContd......

Service

Honest, helpful and reliable advice. Customer service and the mechanics themselves (who took the time to talk to me as well) were superb.

Service

Very helpful.

Service

Excellent service from this outstanding new garage

Service

Disappointed that problem was not covered under my bmw approved warranty. Have always liked the fact my previous BMW’s are beautifully assembled. When I get a problem with something coming loose I should not have to pay to rectify the error.

Service

Enjoyed spending time in the new building which was impressive

Service

It was my first time there and the experience went well and smoothly.

Service

I would have given 5 stars but did not get total feedback on one of my queries.

Service

Work done as promised on both cars. Only slight downside is that it is sometimes difficult to reach the service dept; they are always busy.

Service

I was asked to arrive at 1015, and had booked a 90 minute time slot while I waited as I had my grandson with me.It was 1045 before someone came to take my details and my car was not ready until 1320. The breakdown in communication was inconvenient

Service

Cotswold is now a friendly welcoming dealership

Service

I didn't get my smart key for almost a month after purchase, but otherwise all excellent.

Sales

Adam Harber was outstanding. He was practical, no bullshit and got stuff done. Support staff were very friendly too.

Sales

I had a bad experience with my previous BMW but BMW group have compensated me for this and helped greatly to get me into my new car. I am delighted with it so far and look forward to enjoying it over the next few years

Sales

Because we had a good experience and were looked after well/However, dealing with your Head Office and B.C.A. has not been as satisfactory.

Sales

Gods experience with my sales executive (Jamie Cooke), however due to ordering the vehicle from another dealer’s stock, the other dealership tried to block the transfer of the vehicle once I had placed deposit and sale nearly fell through as a result

Sales

As said previously the documentation contained many errrors - descriptions, costs, Reg./ chasis numbers on service/warranty booklet, Paint protection bought but not carried out, damage to my car in the workshop whilst the protection was "repeated"

Sales

We never felt under pressure, felt valued as customers and were able to ask all the questions to make sure we understood what we were in for.

Sales

You are made to feel special

Sales

It was a quick and easy process - no problems.

Sales

The experience at the centre was excellent and everyone dealing with me was friendly and attentive. The centre is light and airy with coffee and cakes available and there is a wide range of cars on display.

Sales

As I said above sales experience was very good but let down by the delivery experience.

Sales

Well presented

Sales

Matt was there to welcome us as soon as we arrived

Sales

Friendly - nice coffee

Sales

As above, Adam worked tirelessly to help me and work with his manager to make the deal work for all parties, without any stress. Always love visiting Cheltenham BMW

Sales

This is my tenth new BMW car from Cotswold Cheltenham, that must speak volumes as to why I return to them.

Sales

I was informed about what stage my new car was all the way through the process. I was made to feel like I was reciving a very premium service and product.

Sales

The delivery was quick and efficient and the service I received was great from start to finish.

Sales

Top service from Patrick Sayce throughout, he remained in contact at all times, responded promptly whenever contact was required. It was a pleasure buying from him.

Sales

Very high levels of customer service were delivered at all points of the buying process by all members of staff that we dealt with.

Sales

Friendly, courteous, professional

Sales

Friendly and good service sale man

Sales

Jamie Cooke was a pleasure to deal with and even gave us a guided tour of the whole showroom including service garage etc. Above and Beyond.