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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New BMW 1 and 3 Series Retailer Offers

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Cotswold Motor Group Awards 2016

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VACANCIES

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Josh Cooper - BMW Group UK 'Apprentice of the Year 2016'.

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New Retail Centre is now open

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BMW i3 Service Inclusive

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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SALES EVENT 19-28 AUGUST

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Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Kevin Barnes

BMW i Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Patrick Sayce

Sales Executive

Paul Frith

Sales Executive

Eleri Watkin

Sales and MotabilityExecutive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Richard Taylor

Sales Executive

Helen Warner

BMW i Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

James Seals

Sales Executive

Jake Howarth

Sales Executive

Andrew Cresswell

Sales Executive

Martyn Jones

Smart Repair Manager

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Mark Knibbs

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Rosie Challenger-Rowe

Receptionist/Host

Jessica Thornehill

Receptionist/Host

Joanna Mlynska

Receptionist/Host

Sophie Odam

Receptionist/Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First class customer service from all staff

Service

Great care from start to finish

Service

I was dealt with quickly and efficiently

Service

Quality service

Service

The new place is slick. However to wait a while an both drop off and collection.

Service

See above

Service

Great parking, it was raining the day i turned up so the underground parking was a real bonus. Nicely greeted when I walked in, helped myself to a coffee, got checked in and picked up car on time

Service

Great facilities, friendly staff, quick turnaround and minimal fuss

Service

I booked my car in for a repair and for servicing. My priority was to get a fault resolved and was over 1000 miles before I needed a service. There were 2 engine noises, the more significant noise I had concerns over is still not resolved.More to add

Service

We were on holiday on the area. The car was accepted, and booked in at short notice. The six-hour waiting experience was pretty painless! And the eventual bill was fair. Everything was explained properly by Craig and we were back on the road again.

Service

I don't think the service entrance is good at the bottom of the escalators and the coffee area isn't big enough, welcoming or anywhere near as comfortable as the old service area

Service

Friendly and costomer focus service staff

Service

A1 service from start to finish.

Service

Very efficient, professional

Service

As above, and first class new centre

Service

Tyres needed replacing and they blatantly over quoted.Service very expensive.

Service

See above

Service

It was first class, I was met by a knowledgeable service manager, who was keen to listen and help. He ensured that not only was the car topped up with oil, it was inspected before doing so to ensure nothing untoward.

Service

I was taken to work as arranged and also collected from my work place and driven back to the garage to collect my car which was ready for me to drive on my arrival.

Service

Everyone involved that I spoke to seemed to project the importance of customer care. Quality that is known and expected in the vehicles was reflected in the appearance and performance of the personnel.

Service

i WAS VERY HAPPY WITH THE SERVICE PROVIDED IN REPLACING MY CARS WING MIRROR INDICATOR, HOWEVER I WAS NOT VERY HAPPY WITH THE FACT THAT IT WAS NOT COVERED UNDER MY CARS USED CAR WARRANTY.

Service

Normally the valet is first class, this time I was disappointed. The interior windows had not been cleaned.

Service

I came away happy

Service

No problems of any sort

Service

My car was serviced on time and the coffee was excellent.

Service

A1 for service

Service

Unusual to say this, but the chap fitting 2 new tyres got one on the wrong way round. Having put it right 2 days later when I spotted it, he left the locking wheel nut in his pocket! We all make mistakes, but management need to stay awake here.

Service

Until the rattle gets sorted that I reported under warranty but didn't get looked at because it went away for a while, I won't be fully satisfied. I still feel that it is a 'get the car in and get it out quick' approach.

Service

Very good service and willing to negotiate

Service

I don't really know what was done - I'm surprised that there was no detailed feedback. I was told (as an afterthought) that there was a nail in a tyre but on close inspection at my local garage and tyre dealer this turned out to be an embedded stone.

Service

Picking the car up made this answer what it is!

Service

good customer service on time and accurate bill info

Service

Helpful and professional staff; great premises with convenient drive in service access; car ready promptly and has never been so clean!!

Service

See 1

Service

See above answers

Service

My car was thoroughly checked over and I can always guarrantee that it has been done to the highest standard by the service department

Service

See comments above.

Service

Extremely efficient and helpful.

Service

I had arranged for a body shop technician to check a couple of dinks on the car whilst it was in for service. He didn't get to it in the time. The service reception guy took some photos to facilitate things but have heard nothing.

Service

Home collection/delivery very convenient. Service seemed to improve car smoothness.

Service

All worked as planned

Service

Good efficient work

Service

Even though the news was bad I.e expensive repairs I was not pressured in to anything and it was all explained clearly to me and options given.

Service

Staff, as always, are very pleasant. Only complaint would be that the car was left with an awful lot of smears from its 'clean'. Seemed a bit rushed.

Service

The fault was not found told I would need to book 3 weeks in advance to road test with rechnician really!! And my car was dirty after the road test which they found no fault!! Plus other reasons

Service

Good service but took an hour longer than expected.

Service

Although only having the first service on the car, we were looked after well.

Service

Efficient service. Lift (both ways) was very helpful and prompt.

Service

New premises very impressive.Everything was carried out as described by your staff when leaving my vehicle

Service

Good pre service communication and welcoming waiting area

Service

Could not fault.

Service

Booking process and reminders all good. Brake pads replaced, but brake squeal is still evident, hence the slight mark down.

Service

Cotswold BMW provide an excellent service, always with a warm welcome and friendly faces.

Service

See above

Service

Helpful friendly staff, fantastic surroundings in which to wait whilst the work is being done

Service

A quality encounter with a team at Cotswold who know you, know your car and go out of their way to be helpful and attentive. Each time I come away feeling very "looked after". Courtesy drinks/refreshments are trivial but def add to the experience.

Service

Friendly and they always accommodate.

Service

Courteous and helpful staff. Great facilities. Car ready at the promised time.

Service

We have always been treated fairly and honestly by the service personnel, particularly by Andrew McAdam.He has always gone above and beyond for us! Thankyou Andrew!

Service

Left auto door locking on - can't turn it offLet down with lift to town

Service

as above

Service

Car was fixed - however they mentioned a couple of things for me to buy and replace myself. Would've appreciated the option for them to do it for me there and then for a extra charge.

Service

It would have been good to know in advance that the lift offered involved dropping off 2 other individuals, making a 15 minute commute take nearly an hour. Next time I will use the collection from my place of work.

Service

Kept informed, barista was great

Service

Pleas see answer to question 1.

Service

I was waiting on the premises whilst my work was carried out and because I have a dash cam fitted, I know that I could have had my car back at least an hour earlier than it was presented to me. It was just sat waiting in the car park.

Service

The reason for that low score is that when I bought the car there was a scratch on the passenger front door, there are reasons why I did not put it in earlier for this to be done, Paul Frith was really helpful. But the scratch is still there not done

Service

so helpful and tuned my mobile phone into the car, and explained how the were doing it.

Service

same again

Service

please see my above answer for first question. However in brief the centre lost my car, did not provide me with free health check paperwork. Refused the call me back, promised to e msil me report which took three days

Service

Detailed explanation of what had been done during the service. Advice that the tyres need changing soon, with a quote for the work.

Service

See above

Service

For an oil service from start to finish it took 2 hours! Nice to have free coffee and pastry though.

Service

Communication was very good.They simply delivered what was promised.

Service

Car was cleaned but windows badly smeared when car collected

Service

Quick booking, early appt, good booking in, collection not as slick bit disorganised - i dont need to wait and see the same guy to pay and collect as i saw booking in i just want to pay and get home!!!

Service

An issue involving the radio losing signal was quickly rectified when they investigated it further. They found out the back window had a connection fault so replaced the window. Very happy with how concern was dealt with.

Service

Very good service from start to finish. 5* dealer

Service

I have dealt with Calvin for at least 5 years.He knows how I like to understand what has gone wrong with a vehicle and why.Even today I have had a possible problem with a clutch switch and he has fitted me in next Tuesday to fix.

Service

Because it was flawless

Service

Tyre not correctly inflated. Had to leave Cotswold and go to local garage and inflate the tyre!

Service

MOT CARRIED OUT PROMPTLY AND AT COMPETITIVE PRICE

Service

Great service although car came back with oil level high on computer so would have been better if they had checked this as known fault.

Service

The car is displaying that a service is due in 3200 miles which is wrong. I haven't contacted the garage about this yet as been too busy but obviously needs rectification

Service

Great, dealt very well with company car lease company

Service

1st class

Service

Work diagnosed and carried out within a prompt timescale.

Service

I had to wait for my allocated Service Advisor both on drop off and collection. At drop off after waiting 10 minutes I was seen by another Service Advisor. I feel this was unacceptable due to 6 other staff members were just chatting to each other.

Service

Completely satisfied as work was carried out exactly as specified.

Service

A bit overwhelmed after our BMW Cheltenham experiencesThe service agent Calvin was extremely helpful and went out of his way to give us a tour around the showroom

Service

see above

Service

Eleri Watkin (BMW Cheltenham) went the extra mile to help the sale go through and supported me every step of the way.

Service

My car needs to go back as the work carried out is inferior

Service

Lovely new centre, friendly staff.

Service

See above

Service

The work was done as expected, however, the valet has left several polished aluminium trim pieces with wax/ detergent stains which I cannot remove.

Service

as stated above the staff were all very courteous and helpful. They all seemed to share in the customer experience. It wasn't just down to the person serving coffee to clear the cups, sales reps and others seemed to scope and clean the area

Service

Andrew McCadam is very knowledgeable of the product and always makes the effort to ensure our service experience goes well. Although now not as convenient, the new Garage is also a pleasure to visit.

Service

no comment

Service

Because after the service I always feel safe in the knowledge the car is fully checked and satisfactory.

Service

Fixed the issue with my car quickly. Service could have been quicker in drop off and collection

Service

Apart from the car being covered in water marks after a wash and the windows inside all grubby, everything was excellent

Service

I trust them. When they find a problem, a seized bleed nipple on a caliper, they keep me informed and give me options. And when the replacement caliper from BMW turns out to be the wrong colour (shame BMW) they stop and ask me what I want to do.

Service

The service team were all very helpful, I was well looked after by all staff

Service

The new showroom didn't have quite that personal touch that the Gloucester one did. It was a bit flash and the gentlemen who dealt with me was good but not as good a little bit factual and not enough personal

Service

The work that was carried out rectified my problem with the car

Service

See above. Nothing to gripe about!

Service

Very friendly staff and kept me informed.

Service

No reason not to.

Service

You seem to have dealt with the intermittent fault I reported to you.

Service

I would just say as above. I was very happy. Also very nice showroom and a pleasure to be there. I almost asked for a job

Service

I took my X5 into BMW after loosing a key, we did not know if they key had been stolen or lost so were very concerned. BMW booked the car in for the old keys to be programmed out and new ones supplied. Please call to discuss 07897 106442

Service

The staff are great but as is often the case, you collect the car with the seat & mirrors having been moved and the radio tuned to a different station. Why do they do this?

Service

The new BMW centre is very much a smooth operation, and the staff is very pleasant. I'm not happy with the decision made by staff to categorise the TWO buckled rear wheels as wear and tear, and quote me almost £1,500 to replace them.

Service

You collected me to collect my car. Kept me waiting 20 mins to try to clean it, then said you didn't have time to clean it anyway. Total waste of 20 mins of my working day. CUSTOMER service. Clue is in the question

Service

Friendly, efficient but no courtesy car. I was left without a car for over a week.

Service

Quick and thorough, friendly and helpful and courteous staff

Service

See above

Service

The customer-facing staff are key - I have found them attentive, understanding + responsive. The service work is consistently of a high standard. Special thanks due to Jody Boyle and also Mark Knibbs + Andy McAdam.

Service

This was only a brake fluid change. The service indicator light wasn't reset and the service book wasn't endorsed. Minor things.

Service

it took a lot of phoning and chasing to eventually get my car half sorted.This wouldn't of happened a year or two ago I realise though the move may of effected things ..but i am still left with badly corroded brake callipers

Service

Video feedback on car

Service

Collect and delivery

Service

Car passed MOT which was great, but I was not told before I booked that had to pay. Which I didn't mind but I thought because the car been under 3 year old and having my previous services done for free.

Service

Staff all extremely helpful

Service

Andrew did all he could to resolve the issue but was thwarted by BMW GB/AG in not recognising the urgency of a VOR. Quoting 7 days to get a part in this day and age is really unacceptable.

Service

A 90 minute service while you wait turned into a 3 hour service while I waited

Service

Staff extremely friendly, service was superb.

Service

Everything you need is now at cheltenham we had 2 cars booked and it was very efficient time was good and the showroom and facilities are excellent

Service

As mentioned, the wheel hubs have been cleared of rust (car only 15 months old) but the callipers are still showing a little rust - I thought they would have been cleaned too

Service

You carried out the service in the time specified without any problems

Service

Very efficient and the video advice very helpful

Service

Really satisfied. I dealt with a woman in servicing called Danielle or Daniella. She was very helpful, honest and friendly. I had problems with my alloy laquer (no fault of my own) and she went out of her way to sort it. Please relay this to her!

Service

Danielle in customer service is excellent. Very professional and a credit to your team

Service

They were quick, efficient and got my car back to me asap

Service

Excellent communication and standard of technicians

Service

See above

Service

Completely satisfied = perfect and it is very difficult to score this for a MOT failure and a £550 bill. However, the new facilities are great and the personal interaction was good.

Service

When i booked i sent pictures of broken cruise control button and it was confirmed you had one in stock to fit. On visit i was told you were only checking and needed to order. This mean a third unnessary visit. It made me feel stupid!

Service

Excellent &problem free service. Prompt attention and easy car parking.

Service

Following the relocation of Cotswold I decided it was time to return from another BMW dealer whose customer service had badly declined . Definitely the right decision , great service and beautiful new dealership

Service

Very easy and pleasant to deal with

Service

Very professional but personal service

Service

it was suggested that I should have the rear discs replaced but when I challenged this was advised that they were still 75% okay.

Service

Great new building, layout, proper complimentary coffee, friendly staff.

Service

Service took longer than advised

Service

Prompt reliable service!

Service

Excellent service and care

Service

They managed to fix the coolant leak within 12 hours of the car being recovered, which I consider excellent. Along with the updates and usual excellent customer service I usually receive from them.

Service

Very efficient and professional service

Service

Very good knowledge of problem and solution.

Service

Everything worked out fine. I arrived on time; the loan car was ready; the MOT/service was completed ahead of schedule; my car had been cleaned before I collected it.

Service

Personal and friendly service. Dealt with by chap named Andrew - always informative and attentive to customer needs.

Service

Very professional and efficient.

Service

I brought the car in originally to solve an issue with a vibration at 70 mph. The front wheels were rebalanced and not the rears as you felt the tyres will need changing soon. But ultimately the fault wasn't fixed. The vibration feels just as bad.

Service

Quick service, car ready earlier, good facility's

Service

As always pleased with service. Very impressed with new venue, but at what point , if any , will costs filter through to customers?

Service

Fantastic new facility, very good waiting area. Staff are brilliant.

Service

Not bmw's fault and it was a new experience waiting for my lovely car in your new centre, I haven't the time to sit and wait and it took a little longer than anticipated. The facilities where very good. I was disappointed with the car wash and clean,

Service

Service completed and work completed well

Service

Very curtious and professional

Service

Unable to fault the service.

Service

Quickly sorted out the issue with my car and answered all my questions.

Service

You failed to find the fault when I brought my car in. Failed to communicate effectively. You left me with a car unsuitable to drive. You failed to follow up as promised. Absolutely and totally fed up.

Service

Great new fit out!

Service

Excellent service within excellent setting - new facilities are extremely impressive.

Service

Andrew Mcadam took ownership of the issue, liaised with Paul Le Hegarat at the Bodyshop, Paul and his colleague Mark gave their expert opinion and resolved the paint problem.

Service

My visit to your new BMW centre was a fantastic experience and very futuristic, Well done

Service

Accommodated at short notice due to date mix up and escorted around the dealership

Service

Fast efficient service, completed on time.

Service

Service was quick and explained. Made to feel welcome.

Service

Car in for reset on lane awareness camera after new windscreen fitted. Didn't know I had this and nobody could ascertain I had (just got car) but actual service was good.

Service

Polite speedy and efficient service.

Service

Still waiting for follow up costs

Service

Job done efficiently

Service

Named person contact who kept me informed.

Service

Great customer service - good coffee and all checks and MOT carried out seamlessly.

Service

The MOT took longer than promised, there is very little to do waiting for the work to be done, you ran out of time to wash the car and you did not provide a bodywork quote I requested (this is the second time you have failed to provide this quote.

Service

The problem was assessed quickly, a timely booking for investigation was made and the problem solved quickly. (Why the problem occurred is a BMW issue - not a Cotswold Cheltenham one!)

Service

Good customer facilities, including parking. Polite attentive staff, including management..

Service

My first visit to the newly opened dealership, what an amazing experience!!

Service

Time it took for a service and oil change,

Service

There isnt enough room to give my full answer. The service manger Andrew was fantastic and resolved a problem with the original booking not being honoured however it meant I had to reschedule a client meeting to Coventry as the car wasn't roadworthy.

Service

They were very good at sorting out the car

Service

Great service apart from on collection no advice about tyre pressure reset being necessary. Dealt with very efficiently .

Service

Was told service would take 60 - 90 mins. After 1.75 I went to see if it was nearly ready and told it was but was being washed. Time taken in total 2hrs. Thank goodness of the free cups of coffee as a very boring 2 hrs.

Service

Excellent customer service and reception.

Service

Electrical issue involved the central console being lifted off....thanks for jamming the passenger seat belt under it !!Electrical console on dash no longer working

Service

Excellent service, very friendly and organised.

Service

Very efficient and friendly.

Service

Courteous helpful staff, in an outstanding well designed comfortable building

Service

Car serviced on time on budget.

Service

My car was with you for 4 weeks just to replace an EGR valve. I received little or no communication and had to chase progress myself. I was given a VW rental car which I also said I was unhappy with - no response.

Service

My car developed a fault and needed to be taken off the road. Within hours I had been informed what the problem was a temporary vehicle provided. The work was completed ahead of the expected timescale and my car was returned looking like new!

Service

We found everybody to be very helpful and the service was completed to time.

Service

Andrew McAdam kept me informed throughout

Service

Car was recalled and returned cleaned. Return was later than originally indicated and many controls were reset to different positions from those when delivered.

Service

Courteous service from all Staff from the man who picked up the car through to the telephone details regarding work done etc. All well explained. Car delivered back cleaned well and paperwork done.

Service

Work completed as planned

Service

Very difficult to get through to service by telephone I had 6 attempts at one stage, the service advisor I actually dealt with on the day for my wheel change was very helpful (Andrew Macadam) and the car was returned on time and clean

Service

Our car arrived on time and we were treated very well.

Sales

Everything was well communicated and timely

Sales

As above. The staff worked well together (sales/finance/reception).

Sales

Each time we have leased a car we have been treated like royalty!

Sales

Salesman understood our requirements and constraints, and worked to get us a car within those parameters.

Sales

Everything went very smoothly and the young salesman did an excellent job. Even better the car arrived earlier tha expected.

Sales

I have been impressed with the professional way in which the transaction has been conducted by Eleri Watkin with whom I was able to communicate my requirements and in return receive a most helpful and knowledgeable response to the questions I posed

Sales

same as above

Sales

Easy sales process, friendly salesman and I didn't feel pressured about making a decision.When we selected the car, we knew it was the right car and were comfortable with its affordability.

Sales

Professional staff and great experience

Sales

Everything was so easy and prompt

Sales

The new Cotswold BMW Centre is gorgeous, was treated brilliantly at all times and the free coffee & pastries is an extra bonus!

Sales

Great service and the complimentary drinks and food always help. Gareth helped us every step of the way and on the handover was maticulous in ensuring my wife knew everything about her new car. Nothing was too much trouble for Gareth.

Sales

The overall experience 'end-to-end' was excellent. It was a pleasure dealing with Eleri Watkin at Cotswold Cheltenham. She has great customer care in explaining the purchasing process, build time table and the functionality of the car on delivery.

Sales

Top draw from start to finish

Sales

It worked out but would have welcomed more information of the deal proposed up front

Sales

Support throughout the process was very good. All my questions where answered and the whole process was as flexible as I needed it to be.

Sales

Very helpful team and great new building in Cheltenham

Sales

refer to point 1

Sales

Excellent personal service, made to feel a valued customer

Sales

Great customer service

Sales

I was dealt with in a professional but friendly manner and as this is our 3rd car from this dealership / rep, we find it comfortable and easy to deal with him.

Sales

On a couple of occasions I left messages with staff to pass on to the sales member dealing with my purchase. Unfortunately, these messages were not always passed on, resulting in a delay in communication.

Sales

Excellent communication

Sales

Once the dealership were able to do the maths all went well and we enjoyed the experience

Sales

Andrew Cresswell (Sales) took time to establish my preferences and work out the right product/model based on negotiable elements. This required patience on his part.

Sales

Sales team tuned in straight away to my requirements for replacement BMW And came up with exactly the right car for me .

Sales

Phenomenal care and attention always - made me feel very confident in my purchase

Sales

Patrick was very helpful and friendly throughout the whole process

Sales

Excellent Service offered by Adam Harbour.He is the reason I bought my first new BMW

Sales

Attentive Service from both Sales Representative (Patrick) and Finance Manager (Joe)

Sales

The service I received was exceptional. Gareth Rees-Jones was really good he knew exactly what finance I wanted and made the car and the experience individual to myself.

Sales

No issues, choices were explained and finance options discussed and the car was available when I wanted it.

Sales

All my fairly persistent questions were answered and responded to in a direct and comprehensive manner. Jessica (and Adam originally) were extremely helpful and succeeded in resolving my dilemma in making a choice of moded, and details.

Sales

Difficult sometimes to contact sales person to find out delivery dates etc.

Sales

Helpful sales agent

Sales

I felt very looked after. My needs & requirements were understood & fully met.

Sales

Buying a new car is a complex process - I felt I was guided through it well.