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Service was arranged on a date to suit me. Car was collected from my house and returned having been serviced and thoroughly valeted - in fact it looked like a new car!
Service done on time and ready when you said it would be ready. The new show room/facilities makes it a much more pleasurable experience
Clean friendly enviorment
I received good service
Car was ready on plan. I asked for it to be ready for 16.30 and it was available a little before then, washed and hoovered.
Easy, pleasurable experience with great staff
Very efficient staff throughout the company , very good service always obliging to fit in with my time schedule car always presented back to me immaculate after being worked on.
Goodwill payment given but still left a large bill.
Polite and as efficient as they could be. Sytner Newport have now agreed to service the wheels and replace the hub caps.
The technician knew what the issue with my car was and resolved it there and then - no visits back needed.
I was told by Andrew what was going to be done to my car and the time it would take. the work was done exactly as he had told me.
Cotswold did exactly what I requested.
Although it was just an MOT, I am very grateful for the professional advice and advisories that were given to me - and the car was washed and vacuumed too!
Very impressed by service, care and communication
I had a security device fitted to my car and I cannot fault the work that theyve done. I know that internal panels would have been removed to get to the cars wiring yet theres not a hint of badly fitting or rattling panels or dashboard trim.
well looked after
Car returned with different tyre pressures. O.5 bar
End result was perfect and I know if a problem arises it will be resolved.
Overall customer service; excellent showroom and facilitaties for working while you wait.
My questions wer answered and the car is performing better
Problem solved on the first visit
Welcoming experience, a bit like visiting your favourite coffee shop
The servicing of the car, and the communication with staff was, as usual, excellent; but I was disappointed this time not to have the option of a loan car.
Everything requested was addressed! With the minimum of fuss!
Helpful communicative staff in the Body Shop , particularly the Manager Mark at Cotswolds. Price also right and the work was excellent.
i was very satisfied with the way i was looked after as i did not have a booking when i phoned about the problem i had, they ask me to bring my car to the service department asap they then fitted the car in sorted the problem, i was on my way.
Performed the work quickly, kept me up to date on progress, personal touch
Easy and uncomplicated experience with good communication
As above, was well looked after, lovely staff, great coffee, and pleasant surroundings not a bad place to spend a couple of hours
No problems experienced as far as the service itself was concerned - exactly as promised
Kept us informed all the way and tried to help
Everything was smooth and efficient happy ??
Rather than having to take a car and come back the very helpful lady I was dealing with was able to get the car repair organised whilst I waited.
Fairly satisfied as the gentleman that looked after me was professional and efficient. However, I did have to wait for around 10 minutes on arrival before I could be seen though and I did find the cost was quite high for the work done too.
Service Centre efficient and responsive
the was due car to be MOTd at a prearranged time. Were promised to be called when car ready. We were not called. We called twice each a hour apart to be told each time no one could tell us if the car was ready or not. Got a call back 4pm next day!
I have always been given cost effective advice and the collection and return service has been invaluable
Very efficient and customer service orientated.
Work carried out to perfection
Service was good, however the inside of my car was not cleaned very well. For example the boot was not cleaned at all.
So seamless, car collected and returned to my driveway with telephone updates on how it was doing during the day.
Convenience of drop off, fast service, cafe bar upstairs, ability to get bus into Cheltenham, ability to do business with parts team whilst on site
No nasty surprises, pleasant staff and excellent environment.
Safe in the knowledge that the work is carried out by competent well trained BMW personnel using genuine BMW spares. The work has the BMW seal of approval and is warranted for 12 months.
always excellent attention.
The work done was very good. The car came back with a small dent in the back bumper which I believe was not there when it was taken in for repair. That took the edge of the pleasure of having the bodywork restored at the front.
Really impressive dealership and personnel. The only small thing I can think of is having a system whereby you can give the customer a rough eta on when the car could be ready, this could help manage expectations if nipping into town like I did
Attentive,good workmanship and car nicely presented.
Excellent collection and re delivery service, this time offered foc because my wife and I both had health issues at that time.
Disappointed at the mounting cost of the repairs to the rear brakes throughout the 2 days my car was with you.
Quick check in, and good ongoing contact throughout the day.
Service light not been switched off
I received a warm welcome, every detail was explained clearly throughout the process.
The service was completed, the notified issues resolved and the car returned washed and valeted. Unfortunately a new fault was generated allegedly via a software update.
Poor communication, long lead time to wait for a courtesy car. repairs done and upon collection, secondary issues encountered by work being carried out incorrectly. being dragged into internal politics when applying for a warranty claim!
From handing my car over to picking it back up I was kept fully informed of its progress.Listened to my requests / concerns whilst the car was with them.Very pleased with the work carried out, service was spot on.Thank you.
A bolt was missing from engine cover, requiring a return visit.
Because I was happy with the service given, only issue was with a gasket from the intercooler to the turbo which had deformed, reducing the power after the Power Kit was fitted. This was later resolved at Cooper York at a cost to myself.
The courtesy car was good and was extended by a day easily. All the service and wheel refurbishment issues were dealt with and communications were swift and clear. Attitude of the staff is excellent - switched on people.
they are a very professional and helpful dealership and did everything that was asked of them
Efficient and to agreed timetable
Good experience - just took a little longer than we were told but a nice showroom to be waiting in.
Service was carried out in a timely manner, I was given a ride into town and back and also sent a video when a nail was found in a tyre. I was provided refreshments, internet access and a comfortable seating area with a charging point as well.
Excellent job at a fair price
excellent but cant give 5stars as perfection is difficult to obtain and then maintain
Car was collected from my home and returned once the service was completed.
Very Helpful service staff
Good offer to price match on tyres
Overall, very satisfied. Only let down by the failure (again) to call us when the work had been finished. This is the second time this has happened (the previous one with my wife's car) and so seems to be a consistent issue.
The service advisor was able to arrange help for me at short notice and the issue with my car was rectified in a very timely manner. I was also provided a courtesy car at late notice
Good welcome. Efficient service. Transfer and pick up from Cheltenham centre an extra bonus
All serviced as expected apart from a spare part being unavailable which was remedied the very next day
See previous text box.
Would have been 5, but the time slot I booked online and had confirmed was then not the time of my service - only half an hour later.One suggestion: is it possible to link service history record with website so I dont have to pick type of service?
When something falls of your car whilst driving your car at 30mph after only having the car 5 weeks and this was the cars first long journey you shouldn't have to argue about it being covered under warranty.
It is the staff that make a company and Cotswolds always go the extra mile with all customers.
Warranty work completed to my satisfaction.
Always looked after by the staff at Cotswold. Andrew Macadam always very helpful and always provides a great service.
A great new BMW centre for Cheltenham and surrounds. Impressive site. Helpful staff.
As said above, great service and helpful dealers
Slight delay on duration of service but nothing major
car came back clean and worked perfectly on a 1000 mile trip to Bilbao and back.
Work completed to schedule, kept me fully informed throughout
I had a 3hr drive to get there and still could not fault the service i recieved.
A week after having the service I needed to fill the car with oil. Surely that is something checked on these occasions.
The staff are all very friendly and its not there fault but i feel very disappointed with the car so far and ive only had it four months, would like to know if mine is one of the ones that needs to be recalled.
Difficult to arrange a courtesy car. Subsequent issue re the timing of the next service wasn't dealt with to my satisfaction. Problems with a prospective warranty claim
The team were helpful & kept me updated on the progress of my car.
There were no problems having the car serviced and it was a pleasant experience.
Hassle free customer service, and the building is pretty amazing.
The staff were very helpful
as above explanation plus fantastic facilities and friendly staff
Over 5 years of consistently good quality of service, from the Receptionist to Technicians/Mechanics looking after the car.
Could find no faults, everyone was helpful and the work carried out on time
EVERYTHING WAS DONE AS EXPECTED AND I WAS KEPT INFORMED.
Friendly staff but some confusion over what was included. Also the car came back dirtier than when I took it in!
First class facilities, ease of drive in and parking, text reminder for service, very friendly, knowledgeable and helpful service advisor.
Only one problem - I am the owner and driver of the car, and not my husband. Please do not address correspondence to him - though mechanical matters may be talked over with him, although I would wish to know and pay the bill!
I had a meeting with a sales executive while I was waiting for my car. I think I knew more than he did about the cars!
Everything happened as planned and I was able to leave ahead of schedule due to the quick throughput of your engineers.
Unfortunately, didn't have my tyres in stock. I was offered them to be supplied and fitted the next working day but I was working out of the area so had to get them fitted elsewhere.
Fantastic new premises and quick service
Booked the car for an MOT - there was an offer to clean/vac the car. It was washed but it had not been vacd.A tyre was changed. The car didnt feel right when I drove it home - the tyre was over inflated.
Think the text above is self explanatory is it not? However, get someone to contact me to discuss should you want to know the facts.
Ian. Is knowledgable and helpfull. Give excellent customer service and is very approachable
even though there was a small problem with there "completed" work it was quickly rectified there and then . nice staff. possible a little better final quality inspection before handing back but end product - good
The person I dealt with (Craig Hatton) was very helpful and efficient. The work seems to be fine. (The Danish pastries were pretty good too!)
From point of booking to collection of car, easy straightforward and hassle free
Accommodating and friendly staff (when booking and car pick-up). Kept me well informed. Accurate quote for work provided.
Like going into a 5 star hotel? Can I afford this luxury? Coffee bar - greatWent upstairs to investigate a new car- Nobody spoke- all behind screens!
As above with Q1.
Objective assessment on what was required for the repair and why. Updates provided as required on progress of repairs.Car was repaired as promised and ready for collection on time, invoice payment at the agreed price.
Disappointed that I did not get my car washed as promised but at least i was told I could pop by the next time I'm passing for a free wash
Nothing too much trouble
Again the friendly professionalism of the team encourages confidence
BMW are always efficient and my car is always cleaned thoroughly inside and out
Service was carried out in the time specified
Excellent staff from the people greeting me as I walked in, to the person serving drinks, to the service manager dealing with my car. Car has been serviced to satisfaction and returned sparkling. Fantastic.
Good product available at a good discount.
I had to wait longer than expected and this has happened several times when having my car serviced.
With our busy lives it is important that the work is undertaken within the promised timescales and knowing that the work is completed to a high standard.
Cured the fault, but it took two days whcih was a bit inconvenient
I knew that the brakes would need work so expected some cost.
A need for new rear tires was reported and a quote given which was some £50 per tire more than a quote I obtained which was subsequently matched after discussion with the 'parts manager' and the tires replaced. Why cant CC give there best quote?
Well looked after. Great staff. Work completed to a great standard.
an initial mistake was quickly rectified but shouldn't have happened in first place, other than that excellent
My car's service was completed in the time stated.
Excellent service and good value for money.
Excellent Customer service in a truly superb location. Facilities match expectations of a luxury brand like BMW. Coffee shop was brilliant with very friendly staff.
Work caried out as expected and in the timescale.
On arrival I was waiting for at least 15 minutes before being seen. I had to query the delay to get seen.Collection was worse! Walked around 4 times looking for car and it wasn't there. It hadn't been prepared. Another 20 minutes wastedContd......
Honest, helpful and reliable advice. Customer service and the mechanics themselves (who took the time to talk to me as well) were superb.
Excellent service from this outstanding new garage
Disappointed that problem was not covered under my bmw approved warranty. Have always liked the fact my previous BMWs are beautifully assembled. When I get a problem with something coming loose I should not have to pay to rectify the error.
Enjoyed spending time in the new building which was impressive
It was my first time there and the experience went well and smoothly.
I would have given 5 stars but did not get total feedback on one of my queries.
Work done as promised on both cars. Only slight downside is that it is sometimes difficult to reach the service dept; they are always busy.
I was asked to arrive at 1015, and had booked a 90 minute time slot while I waited as I had my grandson with me.It was 1045 before someone came to take my details and my car was not ready until 1320. The breakdown in communication was inconvenient
Cotswold is now a friendly welcoming dealership
I didn't get my smart key for almost a month after purchase, but otherwise all excellent.
Adam Harber was outstanding. He was practical, no bullshit and got stuff done. Support staff were very friendly too.
I had a bad experience with my previous BMW but BMW group have compensated me for this and helped greatly to get me into my new car. I am delighted with it so far and look forward to enjoying it over the next few years
Because we had a good experience and were looked after well/However, dealing with your Head Office and B.C.A. has not been as satisfactory.
Gods experience with my sales executive (Jamie Cooke), however due to ordering the vehicle from another dealers stock, the other dealership tried to block the transfer of the vehicle once I had placed deposit and sale nearly fell through as a result
As said previously the documentation contained many errrors - descriptions, costs, Reg./ chasis numbers on service/warranty booklet, Paint protection bought but not carried out, damage to my car in the workshop whilst the protection was "repeated"
We never felt under pressure, felt valued as customers and were able to ask all the questions to make sure we understood what we were in for.
You are made to feel special
It was a quick and easy process - no problems.
The experience at the centre was excellent and everyone dealing with me was friendly and attentive. The centre is light and airy with coffee and cakes available and there is a wide range of cars on display.
As I said above sales experience was very good but let down by the delivery experience.
Matt was there to welcome us as soon as we arrived
Friendly - nice coffee
As above, Adam worked tirelessly to help me and work with his manager to make the deal work for all parties, without any stress. Always love visiting Cheltenham BMW
This is my tenth new BMW car from Cotswold Cheltenham, that must speak volumes as to why I return to them.
I was informed about what stage my new car was all the way through the process. I was made to feel like I was reciving a very premium service and product.
The delivery was quick and efficient and the service I received was great from start to finish.
Top service from Patrick Sayce throughout, he remained in contact at all times, responded promptly whenever contact was required. It was a pleasure buying from him.
Very high levels of customer service were delivered at all points of the buying process by all members of staff that we dealt with.
Friendly, courteous, professional
Friendly and good service sale man
Jamie Cooke was a pleasure to deal with and even gave us a guided tour of the whole showroom including service garage etc. Above and Beyond.