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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Alex Sinclair

Business Manager

Joe Christie

Used Car Sales Controller

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Dan Pearson

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Riley King

Trainee Sales Executive

Alex Biruls

Product Genius

Tom Kemp

Product Genius

Harriet Dowding-Jones

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Grace Gwilliam

Receptionist/Host

Camilla Homer

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did the job needed

Service

They have always looked after my car since 2003 Runs like new I

Service

Always receive good customer service. Craig is a good guy

Service

Because Cotswold Cheltenham dealt with my query, ordered my parts and had them delivered far quicker than Syntner Sheffield and Stephen James Bromley.

Service

It would take too long here to state the reasons, but I would be happy to do so face to face. BMW have always put things right once I have been able to speak with the manager, but that does not excuse the fact that it should not have happened.

Service

The work was supposed to take

Service

Service gave s solution to my problem then BMW rejected their findings and suddenly my vehicle is fit for purpose and ready to collect. Joke!

Service

Same as above

Service

See answer 1

Service

Excellent facilities and very well looked after

Service

very polite service staff

Service

The part required to upgrade/replace in the coolant systems took over a week to arrive and although I was in one of their cars it was an inconvenience

Service

See comments above.

Service

The service department was well organised and delivered exactly what I needed.

Service

Good service

Service

All the service staff welcome both my wife - very important - and I. Talk and Listen. Also the vehicle talks for itself by being reliable. (At least until today, when warning messages are causing some head scratching)

Service

It took much longer than expected but the job got done.

Service

Partly delivered my request

Service

Couldn't ask for better

Service

Craig Hatton in Service made everything easy

Service

Car was returned with scratches. Dealer would not take responsibility.

Service

Everything was completed within the timescale agreed and I was able to get a coffee in the lounge. Nothing extraordinary happened to warrant a 5.

Service

Efficient and did what was promised

Service

Andrew in the service department is remarkable . Thank you to him, his customer care is the reason that I stay with bmw .

Service

Wonderful people who couldn't have been more helpful! It was like having American customer service in the UK! Such a breath of fresh air to have in a dealership, rather than feeling like they are doing you a favour for servicing your car!

Service

Always efficient

Service

Car returned immaculate and on time.

Service

Work completed on time, good documentation provided of the work done.

Service

Service reception and actual tecrption have alternate views as to whether adblu is a dtive i no appt service ir not. Confusing to customers.

Service

The complete service!

Service

I dropped the car off at the agreed time of 0950hrs 11th April 2019. I was told it would take about an hour. After an hour nobody had come to see me so I went down myself to Servicing. I was then told there was a delay...

Service

It was like getting into a new car when I drove away

Service

My car had a full service and one of the items was windscreen wipers that could have been replaced but I wasn't given the opportunity to ask them to do this so I guess I will have to come back. I was only aware of this up after I collected my car.

Service

3 tyres replaced. Returned twice due to vibration due to incorrect balancing. After second rework was informed that they thought weight had come off one or more wheels, possibly after washing!!!!

Service

Successfully identified the issue and managed to get the car booked in the next day to be resolved.

Service

I cannot fault anything in my service experience. It wasn't like going to a car dealer to get one's car serviced, more like going on holiday.

Service

Took slightly longer than scheduled but otherwise great.

Service

While you wait service. Completed to time whilst I enjoyed a coffee and a little work on my I pad.

Service

Had a problems with the dash cam as it wouldn't work initially as was left a limbo so had to chase for the remedial work to be carried out which was not very good as the camera system was expensive. It was found to be the memory card fault.

Service

i felt very comfortable.

Service

Really great service department. Was given a tour by the manager. Exceptionally clean and tidy: demonstrates a team with organized minds, giving the customer reassurance that any work done on their pride and joy will be done with care and done well.

Service

It is due to the staff I meet and deal with at your Cheltenham Branch.,

Service

All service items verified and logged

Service

Courtesy Kindness Disponibility

Service

I was met at the door by a friendly lady. Taken to a very knowledgeable young man to sort out keys etc. Then escorted to a very comfortable waiting area . Coffee and pastries were delicious and the problem with the car is resolved.

Service

Car cleaning average at best.

Service

By request the pipe that had allegedly chewed by a rodent was retained. There is no sign of rodent teeth marks, but rather appeared the grommit could possibly have been ruptured during its extraction from the bulk head. The car is not kept in a barn

Service

The excellent facility at BMW Cotswold has always been matched by the standard of service provided by the employees who are polite, friendly and helpful.

Service

All done as quoted and completed on time professionally

Service

No option was available for my car to be picked up from my home.

Service

Friendly and efficient service

Service

Courteous, professional service

Service

Was told on the initial call that the job would be foc as I had a service package but on arrival told there would be a cost but on picking up the car told it was foc as I had a service package.Confusing

Service

Cotswold serviced my car, MOT'd it, washed it, ran me home and the collected me from home at an arranged time when the work was completed. Couldn't have asked for more.

Service

A slight wait to pick up car, but other than that excellent.

Service

Very well looked after by Andrew McCann in servicing. Very professional.

Service

The after sales experience is always second to none when we are dealing with Andrew McAdam in the service/after sales department He is polite, professional and always helpful.

Service

Friendly, helpful, completed while I was waiting.

Service

Staff are always exemplary. It is the car I have issues with.

Service

1. The parking light was supposed to have been fixed but a light has come on again to say its not working! 2. The cigarette lighter (also supposed to have been fixed) appears not to be working either! 2B fair I need to try with another adapter.

Service

Premium service all the way. By far the best BMW retailer I have ever dealt with. Efficient and honest. Highly recommended.

Service

Very efficient

Service

All as above and below. A very personal and pleasant experience. Always has been from when I first moved to Cheltenham realised I urgently needed an MOT and despite in middle of move sorted it out.

Service

Customer satisfaction is the number 1 priority regardless of whether you are buying a car or just having a coffee while waiting

Service

Amazing centre - superb personal service from all the hosts that greeted me and Andrew McAdam deserves a pay rise! I could not fault the entire process and service team at Cotswold.

Service

They always do a good job and keep you informed

Service

The rattle is still happening

Service

The staff and facilities are first class and quality / pride of workmanship are without fault.

Service

Excellent process as I was kept informed of what is being done and also stated what will be required to be done at the next service.

Service

Although time I required the car was given at outset there was not time to have it cleaned

Service

The experience was faultless. Great care and very hospitable. Everything that was done was clearly explained.

Service

Excellent service, finished at the time stated and washed! Very busy road back to motorway. Service staff answered my questions re service shedule and explained how to update sat nav.

Service

everything done on time

Service

Service itself and front-of-house employees all seem top notch. Noticed later several parts of car not washed when valeted - including the entire rear bumper. If you're going to offer this as part of the service, then should ensure it's done fully.

Service

The advice and explanations about what needs to be done are excellent and the staff are always very helpful.

Service

They could have done nothing more

Service

Not impressed in anyway. Used to get better service before this new super centre opened. Really only interested in car sales not after sales service and support.

Service

To need the car for two days was excessive for a minor problem that was unresolved on account of cost.

Service

Great customer service and fantastic showroom

Service

car had to be recovered by BMW emergency services. hadn't booked in yet they still made time for me, explained everything and answered all my questions

Service

Good efficient service and attention

Service

Some areas were a little not quite right as reported earlier

Service

A far-easier process this time, the Sales Team were excellent and provided everything we wanted.

Service

Craig looked after me superbly and was extremely efficient and professional

Service

Efficient and courteous.

Service

Very professional and very ready to help in anyway.

Service

Car not returned on time and has to go back for work to be completed

Service

The service agent was friendly and polite the car arrived back at he stated time and everything seems fine with it

Service

Quick and efficient

Service

Service time was not as communicated and the car was returned to me in a state of cleanliness that suggests that Cotswold really don't care about standards or are respectful of their customers' custom.

Service

It's slow. I don't understand why it take 3 hours to service a car. I've been through this process twice. ALSO, on both occasions, they said there was no one to drive me into town (which they're supposed to offer to every few minutes).

Service

Overall everything was very good - just had to wait 20 minutes to collect car whilst another customer was being dealt with (which is unusual based on past experiences)

Service

Sorted me out

Service

Good service, although it was a long wait for a windscreen recalibration but the valet was very much appreciated. Not so the coffee, I'm afraid which was one of the worst I've had (and I drink a lot of coffee).

Service

Excellent, very professional staff and explained everything to me

Service

Asked for exchange value. Did not happen. Said would email. Nothing received

Service

Only a 3 scored because the 90 minute appointment actually took well over 2 hrs to complete a simple task - fitting a new battery

Service

Service staff were polite, respectful, knowledgeable & efficient. Work carried out on my car was as discussed & agreed and within the given timescales.

Service

Lived up to the standard set by Cotswold bmw

Service

Happy people good sales and aftercare.

Service

I was concerned at a squeaking brake...explanation was produced as to why this was, and that there was not really a problem at all...it was just normal noise from corrosion on discs.

Service

Booked in for 09am and my pick up time was 11am I walked into town then turned around and walked back and my car was waiting for me, perfect, and I'm totally happy??

Service

Car mot & repair completed very quickly. Very happy with the work carried out. Car valeted before collection which was a nice surprise.

Service

The work was done on time, i was kept up to date with progress and enjoyed the facilities on site, Nice coffee and area to relax

Service

On time, helpful, professional representatives and service staff, Arranged transportation into Chelt during vehicle service. Excellent communication. Thank you

Service

The service was performed quickly and with excellent customer service. Infinitely better than the local BMW dealer I used previously .

Service

I got an MOT reminder, booking car in was easy, they provided me a collection service and also reminded me of a free service which i had forgotten about. Desk staff and drivers were extremely friendly and professional

Service

Exhaust still has a rattle, bmw Cotswold couldn't fault it and said the new update would make it go away anyway. It seemed to work for a bit but now continues to rattle on a year old car. The service was however very good

Service

Easy to book a service. Provided with an expected cost. provided with a lift to town. Notified of additional work required and expected cost and checking with me that wanted the work done before going ahead.

Service

excellent customer service .

Service

We were informed what was done and always go that extra mile to help

Service

Problem solved, easy to book in to service area, pleasant area. Did not have long to wait to be seen.

Service

Could not wish for better service and support

Service

Nice to pick my car serviced and cleaned.

Service

Excellent service. Friendly but not intrusive staff. Excellent premises.

Service

We were supposed to meet with Tom but he got delayed with a customer. We then met with Alex who, despite describing what I was looking for in previous email correspondence with Tom, we had to go through the process from the beginning.

Service

The only issue with the service, is that the up date on service history in the car wasn't done i did ask for this to be updated. thiis now hasn't been done on the last 2 visits to you.

Service

I was appalled to discover the cost of repairing my car, but very pleased with the substantial financial contribution made by BMW

Service

BRILLIANT

Service

Helpful. Always try to fit you in st a time to suit you. Polite.

Service

All work carried out efficiently and at a decent price.

Service

expensive

Service

Booked in for an oil change due to telematic email. Car had the oil change and I enjoyed a mint mocha coffee while waiting. Perfect

Service

Cleaning

Service

Service was booked for 90 minutes and took almost 2 hours (better to say 2 hours and take less). Adviser said ready in 10 mins, some 25 mins before car was actually ready! Car had bird droppings left on it and rear wiper blade was detached from arm.

Service

All Good

Service

Still not performing at its best level

Service

Above about time scale and being given information

Service

Quick, efficient assistance

Service

All of the above, I'm not a time waster looking to seep every £ back out of the garage but you're treated like one. See service issue above, I work in London and do 400 miles a week, I can't change my life for BMW to utilise my FREE service.

Service

I am very satisfied...I drive an extra c. 90 miles round trip to go to Cotswold BMW, rather than Dick Lovet BMW, which I live c.3 miles away from

Service

Car returned no time

Service

Poor vac and clean, the boot of the car (even though empty) did not get vaccumed. The dash, gear box ect had not been cleaned.

Service

All went as expected and good communication from all members of staff

Service

Excellent customer care.

Service

We always receive exceptional service from Andrew McAdam. He is extremely professional, kind, courteous and friendly.

Service

Always do a great job

Service

I came away happy with my visit

Service

My last Four cars have been BMW and have all been purchased from Cotswold. The service received from all staff - Sales and After Care - is First Class.

Service

Found the problem and fixed ASAP

Service

I asked them to clean inside of rear window as it had been missed when I collected the car from new They forgot

Service

Car returned with a yellow stain on both front leather seats. I was able to remove these stains subsequently.

Service

Generally goof service but loan car was a smaller non-estate model.

Service

I was kept informed of progress at all stages of what proved to be a major repair

Service

They did exactly what we had agreed, in every respect. Calvin was helpful, honest and efficient.

Service

Service guys are excellent. Fab facilities also. A shame that the problem had to be resolved at all.

Service

The service we received was exactly what we expected.

Service

There was a hiccup with my wait time which is why I haven't given the maximum score. However this was dealt with very well so I was very satisfied overall

Service

Work was completed within the allocated time frame. Vehicle was cleaned after work was conducted. Staff came to find me to let me know my vehicle was completed.

Service

The process of purchase and later hand over was punctuated by periods of waiting while the salesman disappeared into the back office to retrieve extra pieces of paper or info. Just as well there was an excellent coffee bar!

Sales

There were some areas of no communication between staff and it's a good job I knew what was going on

Sales

Great dealership facility!

Sales

Purchase was processed quickly and with the minimum of fuss

Sales

I would have been completely satisfied, however on taking delivery of my new car the navigation system wasn't working. I would expect an issue like this to have been addressed in a pre-delivery inspection.

Sales

I was kept up to date with any information and it was an easy and enjoyable experience.

Sales

As mentioned above Alex Biruls was top notch in all discussions and in keeping us well informed throughout

Sales

Personal service from Matt, supported by Adam who we'd dealt with previously. We particularly liked the concept of 'unveiling' our car in a private room, we've not come across this previously. Product Genius was very knowledgable.

Sales

Just a great experience. I now even come here just for a coffee and to browse at the BMW and Mini accessories (as we also purchased a Mini here). The environment is great, also as a workout space if I have to have work done. Very friendly staff.

Sales

Made to feel welcome

Sales

Paperwork straightforward and car ready on time

Sales

I had been pretty disappointed at Lexus, Audi were good but a bit complacent with very little follow up. My Sales Executive was keen to listen to my needs, explain what the options were and worked hard to get a mutually beneficial solution.

Sales

Over the interactions to find my ideal car I felt I was being kept informed and did not feel at all pressurised in to making a decision

Sales

Adam and Harriet went out of their way for us both a credit to you

Sales

The sales man was very helpful

Sales

Love the car, salesperson very helpful but being unable to provide an accurate delivery date caused huge frustration and was not the salesperson s fault

Sales

All was great and exciting. Complete satisfaction would have been some gifts at the car pickup time given the cost of vehicle which is a prestige car I believe.

Sales

Good company and an amazing service was received from Gareth reese-jones

Sales

Sales person was knowledgeable but not pushy. Could answer all questions and offered clarity on what was possible/not possible. He made it very easy to make a decision

Sales

Excellent contact and updates without intrusion

Sales

I really clicked with Alex and Matt. They are extremely good at their jobs and made the experience very positive. They were helpful, accommodating, put up with all my stupid questions, were very available when I went back with even more questions

Sales

My husband and I took a long time to decide on which model to buy, and Gareth was quite excellent in arranging lengthy test drives (often unaccompanied) so that we could make comparisons. He was very helpful with choosing the specification too.

Sales

Tom Larewnce, Tom Harris and their colleagues have provided excellent service

Sales

Appointments were offered, made and kept, expertise was on hand and there was every effort made to meet my requirements.

Sales

Extremely satisfied. Harriet was very helpful through the entire process and kept me totally informed of everything and was especially helpful with my requests for the car.

Sales

Well organised handover

Sales

Staff worked on getting me the best deal while I was away. Good communication. Delivery timing was an issue for me due to work, my salesperson made arrangements to fit my needs.

Sales

Lovely building, free coffee, friendly people