Cotswold Cheltenham Star Rating
Sales
20 comments from 52 reviews
Service
37 comments from 101 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They squeezed us in last minuet very accommodating"
"It is always a pleasure to visit this dealership."
"This is a Leaseplan car and I had asked to be informed if Leaseplan did not respond to my request for a tracking check this was done very promptly by BMW Service at Cotswold"
"Good as it has been since buying my BMW in 2004."
"Cheltham branch was very helpful. Normally I would use the Gloucester branch but they said they could not help me with the same problem."
"Friendly, helpful knowledgeable personnel"
"Free service"
"The service was quite expensive but it was a major service Happy with the result"
"did not get a satisfacory answer regards a question relating to a warning light. Perhaps because I acme in for a quick check up"
"general poor service"
"I booked a valet but it wasn't completed on the day of the service which was inconveninent for me. Having said that it was carried out at a later date free of charge which I thought was both generous and reasonable."
"Surprised at cost of replacing a front small bulb. Also very surprised i was advised ro spend Circa 180 on a wheel crack for unknown tyres wear, plus 2x rear tyres wasnt competative a tyre specialist stated tracking and wheel alignment cont....."
"Very good."
"I would recomend James Long at BMW Chltenham as nothing is too much trouble for him."
"took longer than advised"
"They promised the car back a couple of hours before I received it."
"It took longer than planned. I was not kept informed. A little from the roof rack was broken off during the car wash."
"There excellent professional and welcoming. They do everything they can."
"But its not right and it has to go back in - so really its a 1.0!"
"They do a decent job."
"It was very good throughout. The young fellow Charles. He was very good. Sam Ash he was also very good."
"Ihad to wait over 2 hours to get my winter tyres put on."
"level of attention by staff at Cotswold is outstanding"
"Wasn`t impressed because of the problems I have had in the past."
"Always very pleasent and efficient"
"It took longer than expected to get car thru MOT, though this was 'cos of failure re emmisions which needed attending to, so no fault of dealer, but I didn't expect any problem on this product on a car only 3 yrs old."
"engine sensor fault dealt with under warranty, good. However, when purchased car, sales person agreed some paint repairs and stain to boot carpet to be sorted but this hasn't been followed up."
"Chontell is a pleasure to deal with and the Service Manager is ****** nice bloke"
"Computer system down, no invoice available"
"Really friendly, great workmanship, always pleased"
"James Long was very helpful and informative at all levels."
"Very pleased the faults were attended to, the service and the tyres without any scuff marks,scratches or dirt. Car was returned cleaned inside and out"
"Responsiveness is always good at Cotswold with knowledgeable and helpful service advisers"
" 468 for an inspection 2 service, asked what was in with the costs and was just given an invoice, no explanation"
"Good easy they collected and delivered the vehicle. i am very happy with them."
"very impressed as usual, slick and professional"
"I ahd ring 3 times to get through to service. No transport back to work offered or pick up therefore I had to drive to service dealer and wait. Reasonable but inconvenient."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Excellent friendly and enthusiastic service."
"Superb professional service, couldn't have asked for better"
"Everything about the service we received at Cotswold was first class. Great advice without being pressured into anything. Just very nice people with a great product."
"sales person was very attentive"
"All excellent"
"Great salesman,He listened and delivers what i wanted. he was excellent."
"The staff were a pleasure to do business with. They give you the time and information to help."
"Stephen was the perfect saleman in every way"
"Steve Partridge introduced us to the 1 Series, totally impressed with his knowledge and experience."
"I was very happy with the whole experience of buying the car. There was no pressure put on me to buy the car. I was kept informed about the likely delivery. The hand over was smooth with the main controls explained and my mobile paired to the car."
"In my opinion Cotswold have improved significantly and performed very professionly over the past few years in both attitudes and in presentation.They were also very helpful in the trading in of my existing vehicle and transfer of registration."
"Very helpful, friendly and attentive sales team"
"Came out as promised, excellent service all round."
"I was dissapointed with the dealerships response to having my camera locator put into my new car i have since had it fitted by another bmw dealer."
"Very good service"
"Sam Hashimzai unpronouncable was brilliant. No pressure, lots of coffee and good conversation. All staff really friendly and smiley. Sam did a brilliant job very satisfied."
"Exellent service as always."
"Only fault was Dealer failure to deliver the accessories requested, ie the roof rails."
"Great dealership would use every time"
"This time I'm happy to say that I was satisfied"