Loading...

ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Paul Neale

Head of Business

Anthony Cooper

Group Aftersales Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

Customer Experience Manager

Dave Collins

Used Car Buyer

Adam Harber

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Used Car Sales Controller

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Kacper Butny

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Dan Pearson

Sales Executive

Nick Chuter

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Tom Lawrence

Sales Executive

Thomas Whatmore

Sales Executive

Brian Dyke

Sales Executive

Jenna Pearce

Sales Executive

Macaulay Blythe

Sales Executive

Scott Owen

Sales Executive

Daniel Pearce

Sales Executive

Alex Biruls

Trainee Sales Executive

Sienna Lywood

Trainee Sales Executive

Tom Kemp

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Samantha Phillips

Receptionist/Host

Grace Gwilliam

Receptionist/Host

Camilla Homer

Receptionist/Host

Kaylor Partridge

Customer Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff at the dealership are extremely professional, courteous, polite and go the extra mile to make your visit totally painless . This is from reception, service to the coffee shop .

Service

I was kept informed and updated while waiting.

Service

Total professionalism by the whole team.

Service

The answer is in the question

Service

I was impressed with Andy's friendly demeanor and attention to detail. Very smooth process.

Service

Rectified the problem as diagnosed

Service

Friendly staff good service and the free coffee and cakes are great.

Service

Love it

Service

Once again I was made to feel like a valued customer

Service

Efficient and delivered as per arrangement

Service

It helps being dealt with by some very professional internal sales advisors

Service

Other than this problem, other dealings with Cotswold have been good.

Service

Treated well and fairly for an import and costlier than normal service. Car came back to me clean with everything attended to / fixed.

Service

Everything was organised as agreed

Service

As above.

Service

As explained above. There seem to be too many layers of communication between customer and engineer so messages get lost.

Service

Very well looked after great customer service

Service

No problems but a short wait when arrived and paperwork not to hand.

Service

As above, very professional service, friendly staff, great facilities, excellent

Service

The problem still hasn't been resolved

Service

Prompt attention

Service

This is explained in the previous comment.just that Cotswold

Service

Cotswold are always very helpful, explain what is been done and answer any questions with great knowledge. The car is always washed and cleaned upon return

Service

Mr McAdam was extremely helpful and professional. After explaining my issues he examined my vehicle and concurred with the points I had raised. He advised that he would contact me over the next 24/48 hours to update me.

Service

Matt was good to deal with and knowledgeable about the bmw vehicles we discussed and I also felt listened too.

Service

The work to be done was unusual and time-consuming but it was dealt with smoothly and came in cheaper than the quote.

Service

No further comments other than given in previous question

Service

Fast and high standard level of work

Service

It came in to correct an issue not resolved from the previous service, inspection to assess before handing back the car with no actions required, no resetting of the service interval, which is what it came in for.

Service

Great service staff, absolutely brilliant building with the very welcome barista coffee bar. Plus, although not cheap, I have always thought my car servicing cost to be reasonable for a luxury brand.

Service

Everything was good. I had help from a 'genius' - she was very good

Service

When back with the same problem 2 times and still not fixed

Service

Andrew McAdam

Service

as above

Service

As above. Poor work on first visit. This is the first occasion that I have had cause to complain! Perhaps that afternoon they were very busy but, of course, that is no excuse!

Service

Happy with the work but unhappy with the cost

Service

Work completed on time,car returned immaculate.

Service

They gave me a price for the work and the work was completed on time

Service

It worked for me

Service

I did not visit BMW Cheltenham. My car was collected and returned at the times expected. I got my MOT, and the car is hunky dory.

Service

My appointment was on time and I was kept informed of progress throughout until completion.

Service

The person who I was allocated to was a mini service advisor who had no idea about my car.

Service

Problem with radio/ connected drive that I reported when went in for service not looked at so I have to rearrange my work schedule to take it back again

Service

Didnt realize mot was due this month but they fitted me in and also did end of warranty check at same time so I didnt have to make 2 separate visits.

Service

Down in a professional way and looked me while I waited

Service

As described above Cotswold Cheltenham BMW failed to deliver the service requested and failed to provide me with reasonable alternative options.

Service

Had brake fluid renewed, then they washed car afterwards unfortunately the jet washer took paint off wheel.

Service

Just simply they perform a very good service whilst being so friendly.

Service

Very satisfied with service. Only let down by losing my original memory card from initial installation when changing devices. I did mention this to sales assistant who obtained a memory card from somewhere but I realised it was not mine as mine was

Service

Had car taken in from my home by salesmen who lives near me - an excellent bonus

Service

Pleased with service but not happy not being dropped back to Gloucester or picked up.The answere I was given ,transport was available to Chetenham but not Gloucester.

Service

All discharged as requested. Car cleaned.

Service

Great service from start to finish.

Service

issues dealt with and explained

Service

Lewis provided excellent support while the car was in, co-ordinating a range of repairs and service actions. The alloy wheel refurbishment that Cotswold did was especially impressive and the wheels look as goo as new.

Service

Service from Cheltenham Cotswold BMW has always been helpful and even gone out of the way to help with service part for my BMW car to reduce pricing. Pricing was much better and helped with making relationship stronger with BMW.

Service

Breakdown occurred just 3 hours into a 13-hour journey, so ability to respond quickly and efficiently was paramount. BMW Cotswold answered the call as well as we could have hoped for.

Service

Omitted to change a tyre but quickly resolved the matter and gave 15% discount on the final invoice

Service

Fault was fixed within the day and the person I dealt with was extremely helpful and pleasant.

Service

Great service and experience. The staff are all friendly and helpful. My son looks forward to going to the dealership.

Service

Whilst it's not Cotswolds fault but more BMW there should be a courtesy car or experience car from the centre available without waiting 5/6 weeks. I understand another recall on the 3 series hybrid adding to this delay.

Service

Well informed efficient service providers. Everything promised was delivered.

Service

See above

Service

Again the customer service is very good.

Service

On time, courteous and professional.

Service

Good effective and prompt.

Service

No hesitation to go there. My experience had been A*

Service

Extravagent premises, frustrated by the process. I was in for a recall, I have an old BMW, high mileage, sensed the car and owner was not a priority. I dislike being patronised.

Service

Very satisfied with the service received. 5 stars not given as only booked in for a MOT, but extra work (oil change and rear break pad change) was also identified but was not very urgent which meant valet of the car was rushed.

Service

It was a very painless experience

Service

When you take a vehicle in you need to know when you talk to some one they understand and you do not have to return for the same issue.

Service

BMW Assist was over and above what I expected, replacement hire car in a few hours

Service

Super service, car just could have been cleaner on inside

Service

Before service, I reported car was not running smoothly. The service was performed, BMW said all was OK. Soon after the service the drivetrain alarm activated including loss of power. A quick diagnostic showed valve fault! Why did BMW not discover?

Service

This was the second visit to the dealership to rectify a problem on a two month old car, and it was not fixed. This now requires a third visit.

Service

Very professional

Service

OK but problems were not anticipated leading to delays

Service

There is not enough text available in the box to provide details but no details at any stage were provided, and the paperwork detailing the cars condition and status was not completed and I found some of the staff rude and difficult

Service

Craig, the member of staff who was dealing with my appointment (for a de-tox) was brusque to begin with and barely spoke to me. He was busy finishing off something else and his manner was not at all what I expect from BMW.

Service

Cotswold advised they could not apply powder metal to my alloys before they diamond skimmed them, then advised that there is now not sufficient ally left to skim again if they get scuffed - and would need a new wheel. Not Happy.

Service

Arranged a courtsey car at short notice, very flexible with regard to return and pickup. Very happy with the work completed on my car.

Service

The MOT got done, the Valet was terrible.

Service

Went in for airbag recall and left with an airbag warning light on , which was not on before!!

Service

Excellent staff, with a short wait to be seen, love visiting Cotswold Cheltenham.

Service

Very pleased dealership and experience with the service department there.

Service

Efficient service and follow up arranged for a longer leadtime warranty item.

Service

Did the job needed

Service

They have always looked after my car since 2003 Runs like new I

Service

The work was supposed to take

Service

Always receive good customer service. Craig is a good guy

Service

It would take too long here to state the reasons, but I would be happy to do so face to face. BMW have always put things right once I have been able to speak with the manager, but that does not excuse the fact that it should not have happened.

Service

Because Cotswold Cheltenham dealt with my query, ordered my parts and had them delivered far quicker than Syntner Sheffield and Stephen James Bromley.

Service

Same as above

Service

Excellent facilities and very well looked after

Service

See answer 1

Service

Service gave s solution to my problem then BMW rejected their findings and suddenly my vehicle is fit for purpose and ready to collect. Joke!

Service

very polite service staff

Service

See comments above.

Service

The part required to upgrade/replace in the coolant systems took over a week to arrive and although I was in one of their cars it was an inconvenience

Service

The service department was well organised and delivered exactly what I needed.

Service

All the service staff welcome both my wife - very important - and I. Talk and Listen. Also the vehicle talks for itself by being reliable. (At least until today, when warning messages are causing some head scratching)

Service

It took much longer than expected but the job got done.

Service

Good service

Service

Car was returned with scratches. Dealer would not take responsibility.

Service

Everything was completed within the timescale agreed and I was able to get a coffee in the lounge. Nothing extraordinary happened to warrant a 5.

Service

Craig Hatton in Service made everything easy

Service

Couldn't ask for better

Service

Partly delivered my request

Service

Efficient and did what was promised

Service

Wonderful people who couldn't have been more helpful! It was like having American customer service in the UK! Such a breath of fresh air to have in a dealership, rather than feeling like they are doing you a favour for servicing your car!

Service

Andrew in the service department is remarkable . Thank you to him, his customer care is the reason that I stay with bmw .

Service

Always efficient

Service

Alex and Adam were both excellent. Made us feel welcome and worked hard to get the right car and offer for us.

Sales

Cotswold BMW are extremely competent, helpful and knowledgeable

Sales

no issues

Sales

Excellent sales staff

Sales

Nothing to complain about.

Sales

Good attention to any queries regarding vehicle purchased. Whole process made easy and understandable. Even down to remembering how we took our coffee even though several days had passed since first visit.

Sales

Still made it a exciting handover

Sales

Excellent facility with a dedicated handover bay from a knowledgeable and customer focused handover team!

Sales

Thomas Whatmore provided a personal service and was excellent in looking at options, keeping me up to date with build, delivery etc..

Sales

Can't fault the service, product or finance

Sales

Sienna did an fantastic job of sorting everything out and answering my questions

Sales

Seemed to have all the time necessary to help us understand its facilities.

Sales

Thomas Whatmore, sales exec, had a high degree of customer focus and delivered on all his commitments. His product knowledge was excellent and his guidance invaluable. He's a great ambassador for both Cotswold BMW and the BMW brand overall

Sales

The process was fast and efficient from start to end.

Sales

Very happy

Sales

Helpful staff, good communications, nice cafe and lots of great cars to look at.

Sales

Great professional service

Sales

The sales people were friendly, knowledgeable and helpful through out the whole process and taking delivery was really good.

Sales

if it is Cotswold bmw I am very pleased if bmw Wollaston - Northampton - extremely dissatisfied and would not recommend

Sales

The process of purchase and later hand over was punctuated by periods of waiting while the salesman disappeared into the back office to retrieve extra pieces of paper or info. Just as well there was an excellent coffee bar!

Sales

There were some areas of no communication between staff and it's a good job I knew what was going on