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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i Retailer Of The Year

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The BMW 2 Series Coupe available on The Motability Scheme

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BMW i8 Roadster

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MD cooks BBQ lunch for staff

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VACANCIES

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Impress with the new BMW Shadow Edition

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Cotswold Motor Group Awards 2016

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Josh Cooper - BMW Group UK 'Apprentice of the Year 2016'.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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All New BMW X3 Launch

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

BMW i Brand Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Patrick Sayce

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Richard Taylor

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

Andrew Cresswell

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Cameron Brady

Sales Executive

Tom Lawrence

Sales Executive

Harriet Booth

Trainee Sales Executive

Alex Biruis

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Rosie Challenger-Rowe

Receptionist/Host

Joanna Mlynska

Receptionist/Host

Sophie Odam

Receptionist/Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service well looked after considering I traveled down from Liverpool

Service

Took a little longer than expected, but with the dealer facilities meant the inconvenience of that was kept at a minimal

Service

The reception by the staff and service provided was excellent and very informative. The work done was in the time estimated and the car returned valeted.

Service

Appreciate receiving reminders. Inspect, advise what work is required and then carry it out professionally. Car is always returned cleaned.

Service

I requested a satnav update, which they could not do at that time.

Service

Sent us the video of work carried out on the vehicle

Service

Flawless service

Service

The work necessary to get my car back on the road was done within a day, together with a service and an MoT, I was somewhat surprised that you did not have a low loader to get my car to the garage from my home, and that I had to organise this

Service

Exceptional customer service.

Service

Car all fine did have to wait half an hour at the end for the car to be cleaned.

Service

loan cars are 1+ months wait time, that could be improved.

Service

Car came back complete sorted out and the cause was explained well.

Service

The same reason as above. Friendly helpful & knowledgeable staff. The only negative is that the labour costs are massive!

Service

Top service

Service

Great team of people at e eat contact

Service

I was very satisfied with service and pick up and delivery was very convenient and your driver was very efficient and polite

Service

Kept me informed of the progress of my car

Service

Craig sorted the problem with my car, minimum fuss and kept me informed.

Service

My vehicle was returned but the service indicator light not cancelled so I had to return the vehicle to get this done. I do not live close to the service centre. Did not get video of my service, front Spring was broken, usualy a video of problem sent

Service

Extremely friendly and understanding staff. All was handled in a timely fashion.

Service

Service staff very professional, the valet I had was more of a good clean than a valet

Service

I received the highest level of customer service from Calvin Thompson, as always

Service

Overall the service was very good & I have marked it down mainly due to the cost which I felt was too high for such a minor & quick service (90 minutes) & although the tyres were reported slightly low in pressure they were not toped up!

Service

Well organised and efficient service.

Service

Everything went well. Just small overrun on time estimated for service to be completed.

Service

Pleasant machanic on the road test. Smooth service

Service

squeezed me in and started car straight away

Service

See above

Service

Same as above

Service

Speedy service, quality work

Service

Before was able to interact with mechanics but now customers are isolated completely from staff. It would be nice to interact with staff who actually did the work on the vehicle like at other centres

Service

Everthing done on time as agreed.

Service

Please see answer above, which didn't fit into this window

Service

This is my first visit at Cotswold Cheltenham, Craig Hatton is really helpful and a gentleman.

Service

On timeDid what you said you would

Service

Everything was easy everyone was helpful and friendly

Service

Very impressed! Appointment times were precisely kept. Price quoted was adhered to. No 'unexpected' added extras, and the car was washed and vacuumed on service completion. Reception staff were very welcoming, cheerful and helpful.

Service

Everything was explained to me

Service

Work carried out with usual quality and on time. Never been let down or disappointed with quality and efficiency with servicing.

Service

l was made to feel special from staff who cared. Amazing BMW centre.

Service

Excellent customer service which meant I could get my car serviced and delivered back to me on a date of my choice.

Service

Always good service from calvin

Service

Last three appointments there has been technical problems that with due car and attention could of been avoided

Service

The car has been in twice and the issues of a slow puncture and sat nav hanging remain to be resolved.

Service

I was greeted straight away - a bit like checking into a hotel - and in no time I was enjoying a coffee in the cafe and able to get my laptop out and do some work. I was sent a video of my tyres being checked.

Service

Excellent communication. Willingness to assist and accommodate my requirements.

Service

This is the first time I've let someone else carry out a service on any car I've owned and I've owned various ones over the last 50+ years. Previously I'd always carried out the work myself. My experience was good thanks to Andy Welsby & Simon Bell.

Service

Always room for improvement. Having a full historical understanding of your customers dealing with the business would give greater insight to them and make the progression of the work as smooth and as joined up as it can be across your business.

Service

All good

Service

They were quick and when I had to wait the centre had god facilities and fast WiFi so I could do some work while I waited.

Service

Very thorough job and very helpful

Service

great service

Service

can't fault the whole experience

Service

everyone i dealt with at bmw where extremely helpful and Craig took me out to my car and went threw the service details on the cars computer.This has never happened to myself before.I was very impressed with this part of the service.

Service

Professional service advisor

Service

First class treatment, and first class service, leaving my car as new.

Service

Not only was the service completed faultlessly, but due to the circumstances not above, the Cotswold BMW service team went above and beyond in getting the car back to me so promptly after I became ill at work.

Service

Honest, helpful, and couldn’t do enough for us

Service

Very quick and efficient

Service

Customer service was superb

Service

The process of purchasing an Approved Used BMW was easy, well explained by Mr. Richardson and all went to schedule exactly as it had been laid out and explained to me beforehand. Probably my best ever purchasing experience if I am honest.

Service

Score not so good this time because as I left car tyre pressure warning light was on. I returned to service reception and was told it would re- set. It did not. Eventually I sorted it myself - all 4 tyres were under 25! Unhelpful!

Service

Was told new brake pads were required and if done at the time of Service would be cheaper. However on checking system they didn't require replacing for further 8,000 miles. Disappointed in BMW.

Service

As above, a fuss free experience car completed in quick time with no surprises.

Service

There was an outstanding task (bonnet latch) that’s I had been asked to be looked at. When collecting the car I asked how it had went and it hadn’t been checked. I now need to make separate arrangement to come back in

Service

Very good service

Service

A small dent was repaired while we waited and the cost was very reasonableWe were treated to complimentary refreshments while we waited and the car was given a wash. Could not ask for more.

Service

As above. On my first visit the driver was rude to me and the return of my car was not as arranged but Danni was very helpful in sorting out the second visit and apologised for the issues at the first visit

Service

This time I was not updated on my phone via video as to the MOT progress as I have been in the past

Service

Tyre was only half filled with air when I picked it up

Service

As above. Cotswold treat us like real people and appreciate our custom. You get what you pay for and with Cotswoldyou get value for money.

Service

they did exactly what they said they would do.

Service

Unable to criticise any aspect of the service

Service

Easy booking, attentive telephone and welcoming staff. Small glitch in the on board service schedule that needed rectifying after the car was handed over which it was.

Service

Faultless

Service

There the best Bmw dealer in the area that’s why I drive 55 miles to them No staff that try to baffle you with excuses why ????

Service

This was my first experience of the new showroom as previously I had my car serviced at Gloucester.The new showroom and it's facilities and staff are a shining example of how it should be done.Perfect.

Service

Resolve the issue and maintained communication and options whilst car was in the workshop

Service

The waiting area is the best I have come across at a dealership.

Service

The work I was told would need doing was not required so visit was a waste of time for everyone. In Nov 17 I was told the break pads were 60% worn resulting in an Amber advice and would most likely need replacing in 5000 miles.

Service

Such a fine overall service ...... air bag replaced FOC and car valeted as i waited whilst drinking coffee and reading papers .... like a gentleman's club!!

Service

I was about 10 minutes early and although there were people in the office, and even though I asked they made me wait outside in the cold. Was told car would be ready to collect - it wasn't - somewhat had to go and find it.

Service

Same as above. Also the car was cleaned. The new building is excellent!

Service

The car was picked up and dropped off at work. This didn't disrupted my day.

Service

Awkward to get the car looked at and when it was looked at (and kept for 2 days), both faults remain unfixed.

Service

Thanks to Mr Ian Cox all was a good approach

Service

The service at Cotswold was excellent as we were looked after from the time we walked in through the door

Service

An issue was identified with my tyre which was heavily worn on the inside - this is the third tyre that has needed replacing prematurely. I was taken to the workshop for a 'life and death' matter to be pointed out to me. Mechanic said it's usually in

Service

Ian Cox was excellent. Took the time to understand the issue when I arrived and made sure it was captured clearly so the technicians would also understand. Kept me informed throughout the process. Made sure things were easy for me.

Service

Faultless just was a good experience simple

Service

The customer environment is good and the service seeemed to be trouble-free. However, no transport into Cheltenham is available in the afternoon which means waiting around for two hours in a part of town that is remote from everything.

Service

I called in without an appointment the Adblue warning light having come on. It was all sorted on the spot although it took an hour rather than the promised 30 minutes.

Service

Called in with alarm problem- new fault and wasn’t booked in. Staff were very helpful

Service

Excellent facility and hospitality, informative and very helpful staff.

Service

My score is only 3 as I was told that my car had been washed and vacuumed, it had clearly not been vacuumed.

Service

My expectations were exceeded. Also, great coffee.

Service

No cost estimates put on advisory report , I had to ask and even then it was only a general approximation. No video provided as in previous services.

Service

Only one error.You failed to put one of my rubber mats back in the car after cleaning it.I have now recovered it.

Service

They are good

Service

Even though the online booking system did not work I received good communication by telephone to rearrange the service. It was carried out on time and to my satisfaction

Service

On this occasion the service received was very good. Previous two have not been!

Service

Its great however it does take a long time to get in, do the paperwork etc before you can leave. I suggest simplifying this process so when in a rush you can literally drop and go even if borrowing a car. I appreciate some things will need signing.

Service

Kept me informed, work done quickly

Service

Mistakes were made with my having a courtesy car, & some of the work I wanted done wasn't done. However, the staff were lovely & what was done was very well done.

Service

Service department have not called me back to book in my car for some remedial cosmetic work.

Service

All problems sorted by software update. Unfortunately the update wiped all of the radio settings so we had to negotiate the non intuitive (go to Porsche to learn how to do it well) settings process again to re establish normality.

Service

Unable to fix broken roof bracket at reasonable cost. Part not covered by warranty as considered to be 'trim'

Service

Although issues with the car, the service has been fantastic from the team at Cotswold Cheltenham, I genuinely cannot fault there work and the extra mile they've gone to at times. Regular contact has kept me up to date and informed as to progress.

Service

professionally presented from the moment you arrive, always helpful, attentive, and you take onboard what the customer is saying.

Service

Service manager was extremely helpful in making arrangements for a hire car when my car had to be garaged for a couple of days

Service

Replaced wheels which were corroding without dispute

Service

Things were done straight away as requested

Service

Good customer service

Service

Service was carried our efficiently and collection service of the car for the service was excellent

Service

Attended site to present key fob to service desk because this was a BMW UK Car not sold by Cotswold and wanted to pick up a couple of issues. Booked in 14 days forward for a while you wait service. Day before advised needed for 2 days.

Service

very helpful, & prompt.

Service

Lewis was great

Service

The sales team were very professional unfortunately the overall experience has been somewhat let down by the service team.

Service

The Cotswold team do a good job

Service

Overall very satisfied bit there is always room for improvement no matter how small.

Service

The service itself was fine (as far as I'm aware), but I was given three different prices, including one for £479 on the day.

Service

Service is ok. Good facilities onsite. Although no option of courtesy car last visit so had to sit and wait for 2.5 hours. Also prices aren't cheap.

Service

Terrific new drive in service area makes it feel super privileged

Service

As above, servicing team are good in every respect. Reminds me of picking up my first new BMW direct from the factory in Munich in 1988, overall a very good experience.

Service

Top job, excellent staff how know what there on about and doing . ( This makes a refreshing change )

Service

All the works was drone professionally.

Service

Service is extremely satisfactory

Service

Service was friendly and efficient. Labour cost was expensive.

Service

Customer service is always exceptional, especially Andrew McAdam. I'm kept up to date with what's going on with the car. Cheltenham is further to drive to, but totally worth it when compared with my previous poor experiences at Warwick and Oxford.

Service

From booking the car in to collecting the car all staff were friendly and helpful. I was kept up to date during the process and the offer of a goodwill discount was very much appreciated.

Service

Can’t fault the experience, all staff very pleasant and helpful, excellent video of the car emailed to us.

Service

Efficient customer service operating from a state of the art building which is quite exceptional.

Service

Was given an additional quote for nearly £200 for diagnosing my unworking back sindscreen wiper even though I knew it was just blocked with dirt and cleared it myself in seconds. There would be no reason for an hours diagnostic

Service

Cotswold Cheltenham were very helpful and I was informed of progress at all times in a friendly manner.

Service

There was a bit of confusion over my booking and loan car but otherwise all good.

Service

Staff are extremely helpful, especially Calvin who has dealt with a frustrating on going problem yet he has continued to provide incredible customer service throughout.

Service

On our first visit to this dealership, we were greeted in the car park on arrival within a couple of minutes. The sales executive (Kacper) is very professional and is also very welcoming. He made the process of buying a car very easy and informative.

Service

see above comment.

Service

New tyres fitted. One tyre had 3psi extra to remaining 3.

Service

Everything I asked for was completed on time and with a smile.........that goes a long way when you are used to American service being so good!

Service

Ema was my service contact and she was very helpful & understanding...

Service

The reception were polite and helpful and the car was returned on time and in a reasonably condition condition.

Service

Service delivery on time car picked up and returned as agreed. Wind noise drivers door .not properly investigated

Service

Again excellent service -no problem was too much.

Service

See my answer above.

Service

I had to wait 40 mins to pick up my car when it was already completed and parked outside a bit unnecessary especially at 330 ominous a Friday afternoon

Service

No real handover or comments on the condition of my car, just a ‘here are the keys back’. Had to request any paperwork for example tyre tread wear.

Service

Very pleasant and helpful staff. Answered and explained some queries we had which made it easier for us to understand.

Service

Routine service, carried out as requested, and car returned washed.

Service

I was surprised that the software update had replaced the postcodes in my satnav with geographic locations! All my personal settings have also gone.

Service

Calvin Thompson in service is simply amazing. Anytime my cars need attention he gets me organised and in. I feel completely at ease with him looking after my cars. A special mention to Nick Spiller in Motorrad as well. Outstanding service and care.

Service

Just had end of warranty check and mot but good service

Service

Luxurious venue

Service

just first class on every level

Service

Excellent facility and professional staff

Service

The car is getting long in the tooth and with high mileage, but I always feels that I am treated as someone who has just spent £55k on a new X3 3.0i M type

Service

It takes too long to leave your car and collect.

Service

The interior of the car was dirty when it was returned, unusual as the carpets are normally vacuumed

Service

My first time at Cotswold. Chosen for their M Power commitment. I was very satisfied by the service, the information provided before the service started and the time it took . I will continue to use them for the service of my M5.

Service

Craig was excellent in his role

Service

Probably for the same reasons outlined above

Service

The MoT and subsequent work on the front disk brake pads and disks were carried out in the forecast time while I waited and I was regularly kept informed of progress. Excellent service all round.

Service

Helpful staff , prestigous venue

Service

Good service?

Service

took care of the issues efficiently without any trouble.In fact the staff went out of their way to ensure my wife reached a business appointment by giving her a lift

Service

Good attention to customer communication

Service

Very poor workmanship standards. After having new fuel injectors fitted, I noticed broken plastic clips in the engine bay, and scuff / scratch marks on the under bonnet plastic.

Service

Seamless, friendly and efficient - a masterclass in customer service

Service

Very smooth and quickly dealt with.

Service

All work completed on time, all explained

Service

Very quick, very professional. Love the service where you're given a lift somewhere too. Makes having a car service less hassle.

Service

I was well informed before during and after the service with no hidden costs

Service

Friendly staff, easy to book, kept informed of progress where necessary

Service

Facilities first rate and very helpful personnel.

Service

New garage great, service matched

Service

Plans made before the service were carried out to the letter. Courtesy driver was great and I really enjoyed the pride that he had and enjoyable conversations.

Service

The experience was great in terms of convenience and easy to organise

Service

Outcome excellent but initially young lady went off to find a service agent and then abandoned me.

Service

I was in a huge rush with being deployed out the UK 2 days after my car failed it’s MOT and the team did everything they could to help me.

Service

Very helpful staff and a lovely place to relax whist waiting for the car

Service

Apart from one incidence where warranty work took rather longer than expected owing to an internal issue with BMW over the warranty, service at BMW is without problem and very efficient.

Service

I had requested a check on the wiper blades as they were dragging slightly and was told the service technician would report. Instead, the blades were changed for new ones, a minor maintenance job which I would have undertaken myself at lower cost.

Service

The video of the health check texted to me during visit was a good thing,it allows me to see first hand the condition of the underside and vital components of my car.

Service

Well organised, hassle free, nice coffee and a sense of belonging to BMW history & current technology. Lovely staff, very helpful.

Service

Very efficient

Service

My most recent service booking had for some reason not been registered on your system properly. Hence turned up and was not expected by your garage, plus parts had not been ordered either. Matter has since been satisfactorily resolved.

Service

Great centre. Buying experience straight forward.

Sales

I was kept informed regarding the various stages from build to delivery

Sales

The deal was done quickly and easily and the car delivered in a week.

Sales

The salesman (Mathew Parry) was excellent and NOT TOO PUSHY which would have been a deal breaker if that was the case.

Sales

Competent,friendly,professional staff

Sales

Andrew Cresswell was personable, efficient, generous and accommodating. First rate in every respect.

Sales

Not the excellent service I would have expected. Error with registration plate meant I was driving the car for a week with the wrong details on the car. Very poor

Sales

Everything very professional - thank you

Sales

Everything went smoothly

Sales

As 1 above.

Sales

Overall happy although car wasn’t quite colour I was expecting I feel carbon black is actually navy blue so this colour was disappointing

Sales

extremely happy.

Sales

very professional without being pushy

Sales

Dealer experience great. Alex Moulder and Jordan Crumble excellent at Cotswold BMW.

Sales

Very attentive to detail and kept me informed all the way through the process.

Sales

Gareth Rees-Jones was fantastic. He made both my wife and I welcome, he was believable and explained everything very well

Sales

Made to feel very welcome and was treated very professionally.

Sales

Adam Harber has assisted me on more than one occasion with a car purchase and is always very attentive to my needs and never pushy

Sales

easy to contact and was kept updated on cars progress

Sales

It was a great experience

Sales

The professional way I was met at an appropriate level, reading the values I have for my choice of vehicle, and not being swayed. The delivery was personal and made a special occasion, which was beyond my expectations, even after a previous perchase

Sales

Salesman was excellent, explained everything clearly and made sure we were happy with everything

Sales

Seemless from start to finish both Gareth Rees Jones and Joe Christie looked after me unbelievably

Sales

we headed towards a date and he kept us fully informed throughout the process

Sales

It was lovely to go to BMW and a nice experience purchasing our car

Sales

I was very satisfied but i was wasn't offered anything complimentary at all which i think can be improved.

Sales

efficient service

Sales

No nonsense. Listened to what I wanted. No pressure to buy extras.

Sales

Patrick our sales executive was very professional, knew his products, not pushy one bit. Refreshing in sales person. Patrick kept us up to date continually through the transaction.

Sales

Gareth Rees-Jones was very helpful and guided me to a car I would never have looked at but is clearly the right car for me. Knowledgable and helpful perfect combination.

Sales

Initial contact was with Harriet who explained the car, features and process really well. We felt very well looked after and comms were really good. Joe worked really hard on the deal - both a huge credit to Cotswold BMW. Thanks.

Sales

Paperwork completed in good time so all I had to do was sign off the final paperwork and hand over my old car details

Sales

Attentive service and issues quickly resolved.

Sales

My main comment is that all the staff, reception / sales / cafe / service office, treated me as a person and did not 'bow and scrape ' as though I were someone of a higher order....some other car sales do and it is embarrasing.

Sales

I was kept informed every step of the way from ordering to delivery.

Sales

Adam is brilliant

Sales

The service by Andrew was very professional & efficient

Sales

I hadn't gone in to actually buy a new car at that time but to accompany my son who was hoping to buy, and I was just investigating the possibilities for myself.The process for me took soooo long, and in fact...not enough space for me to say all I w

Sales

Great centre with great and helpful staff

Sales

Jamie was very helpful and answered all of our questions and made us feel comfortable purchasing our new car.

Sales

James Seals was excellent

Sales

All the staff I came into contact with, new their job and were very courteous. Mr J Cooke was most helpful and attentive.

Sales

Alex Moulder was very professional and helped with any questions we had. Felt very comfortable dealing with him