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ABOUT COTSWOLD CHELTENHAM.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i Electric Test Drive Event

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BMW i Retailer Of The Year

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The BMW 2 Series Coupe available on The Motability Scheme

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BMW i8 Roadster

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MD cooks BBQ lunch for staff

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VACANCIES

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Impress with the new BMW Shadow Edition

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Cotswold Motor Group Awards 2016

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Josh Cooper - BMW Group UK 'Apprentice of the Year 2016'.

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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All New BMW X3 Launch

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Eleri Watkin

BMW i Brand Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Patrick Sayce

Sales Executive

Paul Frith

Sales Executive

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Richard Taylor

Sales Executive

Dan Pearson

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

James Seals

Sales Executive

Andrew Cresswell

Sales Executive

Jamie Cooke

Sales Executive

Darren Pritchard

Sales Executive

Matthew Parry

Sales Executive

Alex Moulder

Trainee Sales Executive

Harriet Booth

Trainee Sales Executive

Alex Biruis

Product Genius

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Rosie Challenger-Rowe

Receptionist/Host

Jessica Thornehill

Receptionist/Host

Joanna Mlynska

Receptionist/Host

Sophie Odam

Receptionist/Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Cotswold Cheltenham were very helpful and I was informed of progress at all times in a friendly manner.

Service

Staff are extremely helpful, especially Calvin who has dealt with a frustrating on going problem yet he has continued to provide incredible customer service throughout.

Service

On our first visit to this dealership, we were greeted in the car park on arrival within a couple of minutes. The sales executive (Kacper) is very professional and is also very welcoming. He made the process of buying a car very easy and informative.

Service

There was a bit of confusion over my booking and loan car but otherwise all good.

Service

Ema was my service contact and she was very helpful & understanding...

Service

New tyres fitted. One tyre had 3psi extra to remaining 3.

Service

Everything I asked for was completed on time and with a smile.........that goes a long way when you are used to American service being so good!

Service

see above comment.

Service

No real handover or comments on the condition of my car, just a ‘here are the keys back’. Had to request any paperwork for example tyre tread wear.

Service

Service delivery on time car picked up and returned as agreed. Wind noise drivers door .not properly investigated

Service

I had to wait 40 mins to pick up my car when it was already completed and parked outside a bit unnecessary especially at 330 ominous a Friday afternoon

Service

See my answer above.

Service

Again excellent service -no problem was too much.

Service

Very pleasant and helpful staff. Answered and explained some queries we had which made it easier for us to understand.

Service

The reception were polite and helpful and the car was returned on time and in a reasonably condition condition.

Service

I was surprised that the software update had replaced the postcodes in my satnav with geographic locations! All my personal settings have also gone.

Service

Routine service, carried out as requested, and car returned washed.

Service

Calvin Thompson in service is simply amazing. Anytime my cars need attention he gets me organised and in. I feel completely at ease with him looking after my cars. A special mention to Nick Spiller in Motorrad as well. Outstanding service and care.

Service

Just had end of warranty check and mot but good service

Service

Luxurious venue

Service

Excellent facility and professional staff

Service

The car is getting long in the tooth and with high mileage, but I always feels that I am treated as someone who has just spent £55k on a new X3 3.0i M type

Service

just first class on every level

Service

It takes too long to leave your car and collect.

Service

The interior of the car was dirty when it was returned, unusual as the carpets are normally vacuumed

Service

My first time at Cotswold. Chosen for their M Power commitment. I was very satisfied by the service, the information provided before the service started and the time it took . I will continue to use them for the service of my M5.

Service

Craig was excellent in his role

Service

Helpful staff , prestigous venue

Service

Probably for the same reasons outlined above

Service

The MoT and subsequent work on the front disk brake pads and disks were carried out in the forecast time while I waited and I was regularly kept informed of progress. Excellent service all round.

Service

Good service?

Service

took care of the issues efficiently without any trouble.In fact the staff went out of their way to ensure my wife reached a business appointment by giving her a lift

Service

Good attention to customer communication

Service

The team at Cheltenham are great and very helpful.

Service

Seamless, friendly and efficient - a masterclass in customer service

Service

Very poor workmanship standards. After having new fuel injectors fitted, I noticed broken plastic clips in the engine bay, and scuff / scratch marks on the under bonnet plastic.

Service

Very smooth and quickly dealt with.

Service

I was well informed before during and after the service with no hidden costs

Service

Very quick, very professional. Love the service where you're given a lift somewhere too. Makes having a car service less hassle.

Service

All work completed on time, all explained

Service

Friendly staff, easy to book, kept informed of progress where necessary

Service

New garage great, service matched

Service

Plans made before the service were carried out to the letter. Courtesy driver was great and I really enjoyed the pride that he had and enjoyable conversations.

Service

Facilities first rate and very helpful personnel.

Service

The experience was great in terms of convenience and easy to organise

Service

Outcome excellent but initially young lady went off to find a service agent and then abandoned me.

Service

I was in a huge rush with being deployed out the UK 2 days after my car failed it’s MOT and the team did everything they could to help me.

Service

Apart from one incidence where warranty work took rather longer than expected owing to an internal issue with BMW over the warranty, service at BMW is without problem and very efficient.

Service

Very helpful staff and a lovely place to relax whist waiting for the car

Service

I had requested a check on the wiper blades as they were dragging slightly and was told the service technician would report. Instead, the blades were changed for new ones, a minor maintenance job which I would have undertaken myself at lower cost.

Service

The video of the health check texted to me during visit was a good thing,it allows me to see first hand the condition of the underside and vital components of my car.

Service

Well organised, hassle free, nice coffee and a sense of belonging to BMW history & current technology. Lovely staff, very helpful.

Service

My most recent service booking had for some reason not been registered on your system properly. Hence turned up and was not expected by your garage, plus parts had not been ordered either. Matter has since been satisfactorily resolved.

Service

Very efficient

Service

My car came in for a quality recall and to fix a rattle, unfortunately the rattle remains otherwise I would have scored this higher

Service

Wasn't what I was expecting and made me late for afternoon appointment I had had. Furthermore, no courtesy car available for when work scheduled but actually left a mini car when they took mine for repair???

Service

Pretty good all round other than new tyre not in stock

Service

Were really good

Service

Waiting for a spare part for over a week.

Service

The contact person gave me regular updates as to the nature of the problem and progress made on solving it. Unfortunately I have forgotten his name but it was James C.....

Service

After a very busy morning that I’d had I could not of had a nicer experience waiting in the coffee shop relaxing for a hour or so waiting for the work to be carried out on my car

Service

Valet could have been better

Service

Once booked it was collected and completed with no hassle

Service

Great environment - kept informed

Service

Timely process, helpful service personnel.

Service

Great facilities whilst car being serviced!

Service

The coolant query was checked and resolved, and the car returned very clean!

Service

Great new facilities and good service

Service

Very personal service. promises kept.

Service

As above, service over the phone and face to face had always been very informative and professional.

Service

The mechanic found the problem (he heard it first) he was charming and very helpful and he took on board my moans about how poor the sales side is. He passed it on and the service department tried to make me a lot happier than I am.

Service

I was booked in for 10:00 and yet after passing the clipboard I still wasn't seen till 10:15. Then having been told on the phone this was a quick job I was told the car wouldn't be ready until 17:00. At 11:00 the car was still in the carpark

Service

Can't fault the service given by the team at Cotswold.

Service

Lovely premises and professional staff. My wife however has had some issues with getting the fault on her car fixed and didn’t really get the service she expected.

Service

Alloy wheel repair was not completed properly and now has to go back to be rectified.Al. Looked well when picking up the vehicle but in the dark underground car park could not see everything properly.Only noticed the next day when looking in the su

Service

Nice BMW Base, Nice to be greed when arriving in services. Also it great to receive video on how the car is doing from the tech guy working on your car.

Service

Cotswold made it very easy for us with picking car up and then dropping it off when fixed.

Service

The service element of my visit was good and the car was clean when collected which is always appreciated. The two additional points reported were unresolved.

Service

First visit to the new facility, which is outstanding. All completed within the estimated time.

Service

As expected.

Service

As stated before all work carried out well with car cleaned inside and outside

Service

Staff are excellent and well trained

Service

I was expecting a much shorter time and wasn’t informed that I would wait nearer 2 hours rather than 1.

Service

Attentive, welcomed, all issues dealt with quickly and easily

Service

Very helpful

Service

As we were completely satisfied..

Service

Never knew servicing could be so easy, very friendly helpful staff, from welcoming at the door and being lead to a seat to whoever was free from the servicing day itself where the car was collected and brought back all with regular updates !

Service

I received a reminder on my dash that my car needed servicing. This was followed by a courtesy call to see if I wanted to book my car in, which was an unexpected but pleasant surprise. The car's service history is all recorded electronically.

Service

For repairs/servicing I would have appreciated an offer of car collection or a courtesy car when living in a fairly remote village requiring a difficult bus journey to the dealer.

Service

As above but still waiting in further information

Service

Very satisfied on the day but disappointed that the service indicator was still showing so have to return for this to be reset

Service

Met at the door and taken to allocated person dealing.

Service

Everything was explained fully to me.

Service

As above

Service

Wash only, no vac after service

Service

Fault explained and fixed very promptly

Service

As above.

Service

Great customer service. Didn't find the centre on the first attempt. The postcode did not exist in our sat nav and then we had to double back to access the centre from the industrial estate. Could have done with an entrance off the dual carriageway.

Service

I am never 100% certain they have actually fully completed the service correctly, because I don’ t watch them. However I believe they are better than the rest and this would influence me when changing the car.

Service

The two 1 series I have had, have been excellent and on the odd occasion where there has been a fault, Cotswold BMW have been accommodating, professional and efficient in combating this.

Service

Catalogue of errors on this service which i have already informed you

Service

Courteous efficient and delivered on promises

Service

......because I was completely satisfied.

Service

Problem rectified.

Service

Helpful: before, during and afterwards.

Service

Expectation met

Service

An ongoing issue was finally resolved after maybe the fourth or fifth visit. I wish it could have been done sooner as the car became unusable prior to the problem being fixed.

Service

Easy to book, staff very professional

Service

Very helpful

Service

See above.

Service

Fix the problem first time and kept me informed

Service

All delivered as promised

Service

When collecting my car I had to wait for a considerable period to be seen, there appeared to be no reason for this delay.

Service

BMW honoured the warrantee on my car to fix the damaged exhaust and provided recovery of my car when I needed it.

Service

Easy with no problems.

Service

I was over charged for the oil service and MOT (different to what is quoted online), when questioned I was offered a credit on my account.However, staff were friendly and my car was returned nice and clean.

Service

Problem sorted

Service

I was dealt with by Andrew McAdam who was excellent in that he explained the service package and clearly went through the computerised results of my service. Coffee was offered very efficient service thank you.

Service

They completed the MOT promptly one afternoon and took some time to look into a squeaking that I was getting from the wheels/brakes

Service

Always efficient

Service

Everything great - prices high for a guy now retired

Service

Car collected and returned. Car very well cleaned too

Service

Easy to book in, excellent facilities whilst waiting for the service and full explanation of what was done

Service

Professional and friendly service advisers although Andrew McAdam stands out above the rest, he's always very helpful and has good knowledge of any issue i've taken my car in for.

Service

because the job was not completed and you wanted another £75 to put in a 3inch piece of plastic!!!

Service

Pleasure to work with Andrew Macadam

Service

Efficient. Kept me informed at each step.

Service

My vehicle had an information warning come up recently which at a later stage disappeared. I duly informed Cheltenham about this and they immediately suggested that I bring the car in to be checked. My treatment during my visit was excellent.

Service

Nothing detrimental to report

Service

Problem and service comes late and car cleaned.

Service

Excellent job of servicing and repairing car.

Service

Again I was able to get a lift home and was picked up when the car was ready as I had a funeral to attend that morning short notice. They were very helpful and helped me in a difficult situation.

Service

Winter wheels were put on, but the tyre pressure was neither checked nor re-set: on my way home all 4 wheels triggered Tyre Pressure Alert warnings simultaneously. I checked next day and found the tyres were all 0.15-0.2 bar under-inflated.

Service

Kept informed

Service

3rd repeat visit in 18 months for DPF clean out.

Service

Cannot fault the quality of service but it came at a premium price, far greater that anticipated and the symptoms suggested, £800 to replace a replace a simple valve seems excessive.

Service

Car left in an unsafe / dangerous condition.After brake fluid change & MOT, car was returned with coolant cap undone leading to coolant loss that could have caused engine failure. Bleed caps not refitted to brakes and no video health check as usual.

Service

Cannot correct the problem with my Bluetooth not displaying contact names. Repeat visit required as a result - will be the 4th one. A car problem in my view as it does not occur with my phone in other BMWs, but does with another phone in my car.

Service

The service facilities are much improved, Emma dealt with us from the outset and we were very impressed with her. Critically, the fault with the navigation module was fixed to our satifaction.

Service

I always get first class attention

Service

quick and smooth

Service

The staff are always very kind and helpful, in particular Danielle in service reception is always super helpful and Andrew (sorry i don't know his last name hes a master tech) from the workshop always takes time to explain everything.

Service

same answer

Service

As above

Service

As above

Service

Looked at options to sort problem out first

Service

100 per cent satisfied.

Service

Andrew McAdam looks after me well. It's like having the benefit of a large dealership and the personal touch or a corner garage.

Service

Service on time car returned clean

Service

Only one issue. The tyre pressure was 3.1 bar against recommended 2.2 on all wheels. I had to adjust.

Service

Oil filter access panel not secured correctly so had to revisit.. Still better than my experience last year so shouldn't complain

Service

Quick helpful lovely service centre answered my questions

Service

Nothing was too small a point for these guys to sort out ..... even the coffee was good.

Service

I hadn't gone in to actually buy a new car at that time but to accompany my son who was hoping to buy, and I was just investigating the possibilities for myself.The process for me took soooo long, and in fact...not enough space for me to say all I w

Sales

Great centre with great and helpful staff

Sales

Jamie was very helpful and answered all of our questions and made us feel comfortable purchasing our new car.

Sales

James Seals was excellent

Sales

All the staff I came into contact with, new their job and were very courteous. Mr J Cooke was most helpful and attentive.

Sales

Alex Moulder was very professional and helped with any questions we had. Felt very comfortable dealing with him

Sales

Surprised that no printed brochures were/are available. On line detail is not sufficient to appraise the vehicle adequately.

Sales

We were very well looked after and given a lot of time in which to choose exactly the model we were looking for. We were moving back from Spain and our salesman collected us from the airport so we could take delivery of our new vehicle.

Sales

The day i was due to collect the car we it had snowed and then froze, firstly they thought they could not get the car out, Matthew new we were going away that day so he ensured that the collection could still take place

Sales

It was OK, nothing special. More like buying a Fiat than a premium brand.

Sales

I was very impressed with Alex, the Junior Sales Consultant that dealt with my initial inquiry and purchase and Andrew who provided an excellent handover experience. The complete sales process was dealt with in a professional and relaxed manner.

Sales

Occasionally messages did not get throuhn and had to retry at a later date to get a reply

Sales

Communication was not as it should be. Emails after the build was completed ceased. The Sales person kept me up to date as best as he could with limited information available.

Sales

Patrick very slick and professional

Sales

As mentioned before, the delay in delivery

Sales

Everything went to plan with no hidden terms or costs

Sales

Adam Harber was extremely helpful and guided me through the whole process with ease. Nothing was too much trouble.

Sales

Car went missing briefly during delivery over Christmas and a period of bad weather but soon sorted

Sales

BMW made the process very easy to deal with as usually getting a new car can take ages and be a bit of a nightmare, they made it simple!

Sales

Nothing to dissatisfy me.

Sales

Car was delivered over the Christmas period with a less than two week turnaround from initial inquiry and test drive, to delivery of my new car.

Sales

As per question 1. The sales person even came to collect me from my home on the day of delivery so I didn’t have to arrange a lift, most impressed.

Sales

all aspects were adequately covered for me in buying the car. Sales staff always returned calls when they said they would and always answered whatever questions they were given. The flexibility of car availability was astonishing

Sales

I got the car I wanted within a budget I was comfortable with. The staff are friendly & helpful.

Sales

Very pleasant staff. Nothing was too much trouble and the experience was very good.

Sales

I was kept informed of all stages and delivery of the car was arranged around my work schedule.

Sales

Negotiations for car purchase/order took place September 2017 with physical car delivery December 2017 - Cotswold BMW representatives have been courteous and professional through the whole buying cycle.

Sales

Matt made it so special for Paul to collect our new car and I will always be grateful for that .

Sales

Alex Moulder was brilliant. He knew the answers to all of my questions, and kept me very well informed on the progress of my car. Making my whole experience at Cotswold BMW very easy and enjoyable.

Sales

Smart premises, no pressure sales, but friendly, knowledgeable staff from reception through to sales. Over several visits, I never drove the actual car I eventually purchased, and maybe the dealership could have been a little more organised there.

Sales

Amazing facility with the team to match. I cannot recommend Cotswold Cheltenham enough.

Sales

Please see answer number 1, plus a very nice handover of the new vehicle. Gareth again took care to ensure we were completely happy with the operation of the car and has offered to field any subsequent questions we might have.

Sales

Everything was efficient

Sales

The process was smooth, the car arrived before the anticipated date and I was left very satisfied.

Sales

As explained above. The reaction to problems and how businesses overcome them makes a huge difference. In this increasingly digital age it is very nice to have a senior member of the management team personally call.

Sales

Great communication and attention to detail.

Sales

Was made to feel very welcome and also given a tour of the superb facility

Sales

Messed around at initial appointment, had to wait over an hour after the appointment time to be seen by someone despite making the appointment in advance. Then felt rushed as it was almost closing time.After this the service was excellent though.

Sales

Very

Sales

No difficulties encountered. Sales associate Andrew Creswell knowledgeable and helpful.

Sales

Car was damaged in two places on handover but this was quickly rectified by the dealer. Apart from that everything was good.

Sales

The salesman Jamie Cooke, was very professional, I didn’t feel pressured in any way. I felt welcome at the dealership.

Sales

Everything a nice experience

Sales

Excellent facilities, easy to access and park, handover room a nice touch.

Sales

Being a long time since buying a new car we found the salesman was very attentive and listened carefully to our requirements .Theambience of the showroom added to the enjoyment of the experience.

Sales

I had the best experience from BMW. The service provided to their customers is top notch. I was looked after very well professionally. Good quality care service.

Sales

Great communications - nothing was too much trouble!

Sales

Tom Harris. Should be recognised as employee of the year.

Sales

Fantastic Bmw centre and an absolute credit to Bmw and the staff to go with it too!!

Sales

Adam your service manager was first class, new his stuff and more than prepared to go the extra mile for ourselves.

Sales

Good service.

Sales

As above, great customer service from all departments

Sales

Very helpful service with attention to detail and not pushy at all - information provided in a way I could easily understand.I hugely appreciated the time taken to understand what I wanted, even when I wasn't sure myself. Excellent!

Sales

No pressure, no rush, great experience.

Sales

Because I was !

Sales

Very good and regular communication prior to delivery. Professional and friendly service.

Sales

Extremely professional in good surroundings

Sales

Delivery was delayed, spare key was run over and I don’t have a replacement yet, you do not seem to have a solution for fitting winter tyres to a M140i.

Sales

Amazing experience now like 10 years ago when we purchased our first Bmw

Sales

Friendly,relaxed pre-sale discussions, all questions answered and an acceptable offer. However, delivery was too long at 3 months for a factory order

Sales

It felt like a show

Sales

No problems. Very helpful.