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ABOUT COTSWOLD CHELTENHAM.

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WHAT A DIFFERENCE A DAY MAKES.

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MD cooks BBQ lunch for staff

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VACANCIES

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67 plate registered cars collection evening

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Cotswold Motor Group Awards 2016

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Josh Cooper - BMW Group UK 'Apprentice of the Year 2016'.

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BMW i3 Service Inclusive

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AN INTRODUCTION TO COTSWOLD MOTOR GROUP.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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All New BMW X3 Launch

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Paul Neale

Head of Business

Anthony Cooper

Group Service Manager

Mark Sugden

Group Parts Manager

Richard Jones

General Sales Manager

Tom Harris

New Car Sales Manager

Dave Collins

Used Car Buyer

Jordan Crum

Business Manager

Mike Burrows

Business Manager

Chris Wakefield

Business Manager

Joe Christie

Business Manager

Jody Boyle

Service Manager

Jon Bassett

Parts Manager

Matthew Richardson

Sales Executive

Adam Harber

Sales Executive

Kacper Butny

Sales Executive

Patrick Sayce

Sales Executive

Paul Frith

Sales Executive

Eleri Watkin

BMW i Brand Manager

Damon Tulloch

Sales Executive

Lucy Hughes

Sales Executive

Richard Taylor

Sales Executive

Gareth Rees-Jones

Sales Executive

Nick Chuter

Sales Executive

James Seals

Sales Executive

Andrew Cresswell

Sales Executive

Martyn Jones

Smart Repair Manager

Andrew Mcadam

Service Reception Manager

Andy Welsby

Service Advisor

Danielle Stewart

Service Advisor

Calvin Thompson

Service Advisor

Craig Hatton

Service Advisor

Ian Cox

Service Advisor

Stuart Cummings

Parts Supervisor

Tracey Lisowski

Receptionist/Host

Rosie Challenger-Rowe

Receptionist/Host

Jessica Thornehill

Receptionist/Host

Joanna Mlynska

Receptionist/Host

Sophie Odam

Receptionist/Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First class service provided. Car being cleaned was a bonus

Service

Martyn Jones was extremely helpful, and the work conducted was completed to a high standard

Service

Seamless service from start to finish

Service

Friendly staff, booking was easy, free valet wth my car service, staff friendly and video feedback was useful. Facilities there also good. Did get promised a call back when trying to book on which didn't happen, but other than that perfect.

Service

Kept informed throughout

Service

I asked for the tyres to be check and made the same pressure, a clean inside and a health check. I told the service representative when I would be in. He was on lunch when I arrived, I waited 15 minutes and was given no feedback

Service

Faultless experience

Service

My car door was scratched the day before the service and I was told it couldn't be buffed out but had to be resprayed so they would send me a quote.9!! Days later I am still waiting, this is not good

Service

My car even came back having had a wash and brush up

Service

As above, we brought the vehicle in at 10am and it was ready again by 1pm, this made a great difference, as we travelled from the forest of dean. This all happened from James's excellent customer service. A real attention to detail.

Service

Excellent service with collection and delivery

Service

although there was a problem and some damage repair couldn’t be carried out as planned, I was contacted straight away and given a suitable alternative which fitted with me

Service

I was informed that warranty work was needed on the car a £250.00 excess was added to the receipt with no explanation of what was done.

Service

Everything went according to plan

Service

Reason as previous

Service

I was kept informed of progress, offered a place to work while my vehicle was worked on and the coffee shop staff were friendly and attentive.

Service

I had a pre paid service plan and told you several times. To release the car you made my partner pay for the work.

Service

I took my car which included inclusive pack so service was carried out fully and in a given time frame.It was courtesy service.So I paid none.But I would have given 5/5 if the brake fluid was too changed.But still happy with the courtesy service.

Service

Polite courteous greeting when arrived. Dealt with very professsional by the customer service reason representative.

Service

Good service this time

Service

The Service advisor was very personable and willing to explain in depth any technical issue, but also a good car related chat.

Service

Job expertly done and great facilities in the waiting area

Service

Very accomodating employees that get the job done. They treat everyone equally.

Service

Because I was completely satisfied and the coffee was good !

Service

From the time I entered your service department I was looked after in a professional and courteous manner

Service

This was quite simply the best customer service experience i have had in a long, long time. Lots of companies purport to focus on the customer but rarely do they deliver, Cotswold Cheltenham BMW delivered 100%.

Service

Customer service was great, only marked down as the actual work was completed poorly first time round, however it was resolved to my satisfaction in good faith.

Service

Largely as above.All happens smoothly, politely, and on time.

Service

As above

Service

New facility is fantastic. Staff were excellent (especially Danni) and everything went very smoothly, including the replacement hire car while my X3 underwent its software reprogramme.

Service

Very helpful staff. Amazing new building.

Service

I asked Cotswold to "cure" the rattle from one of the rear dropdown tables - it is still there.The service and valeting, however were both first rate and the "sticky" sensor for the passenger seat belt has been completely cured.

Service

Excellent service received on every visit with efficient system of collection and conveyance of customers dropping cars off for service. Also comfortable waiting area and refreshments for customers whilst in the showroom.

Service

Friendly service and all dealt with extremely professionally. Andrew McAdam was extremely helpful.

Service

Carried out an MOT, service and warranty check. Wasn’t able to book a loan car. Car needs new rear tyres, prices quoted were approx £50 a corner more expensive than anywhere else.

Service

Easy arrangements for home collection and deliver. First service and one bit of warranty work all very satisfactory. Car nicely valeted on return

Service

Perfect from start to finish

Service

Absolutely first class

Service

All Good, Car picked up and returned

Service

Despite being advised that BMW would undertake a repair rather than replacement part the adviser progressed and resolved situation and re-booked for new part to be fitted

Service

The staff are polite and professional and kept me informed when a part had to be ordered, gave me options as to when this could be fixed. They also delivered my car back to my home address.

Service

the service was prompt (even though we were half an hour early) extremely efficient and polite but very friendly. We thought the building was beautiful and all cars on display both inside and out, were very clean and tidy.

Service

Again - impressed; a fault found & thoroughly checked & rectified

Service

Kept informed as to progress although the video inspection sent by e mail is superfluous

Service

Excellent booking experience with very efficient meet and greet upon arrival. Work carried out efficiently and within the expected timeframe.

Service

Car was was collected and delivered at times arranged.I assume everything needed was done and car returned cleaned.

Service

Al as expected !

Service

Dealt with issues politely and effectively

Service

Because I was very satisfied!

Service

Excellent service and facilities. Outrageously high cost of parts (door mirror).

Service

The work took a very long time for a simple fault. Therefore the cost was disproportionate to the fault

Service

Most definitely

Service

Excellent staff in service, who do evereything they can.

Service

Fabulous new facility and top class customer care - seamless and a good experience. I'm only sorry that I shall have to wait for my next service before visiting again.

Service

The availability for a service was within 7 days and there was plenty of flexibility with times/dates. Unfortunately there wasn't a courtesy car available but the BMW representative offered me a lift home with free coffee while i waited.

Service

Your customer service rep was excellent

Service

The service dept managed to fit me in at very short notice.From arriving & being greeted by Sophie Odam to being introduced to Craig Hatton who dealt with my serviceThanks also to Simon Bell for his attention to detail & careAll very impressive.

Service

Efficient quick and great service

Service

The whole process was made easy, from being notified which person would be dealing with my car (Calvin) & then being kept updated until I returned and collected my car. Calvin was excellent & even showed me around after as it was my first visit.

Service

The car was quickly serviced and I aprticularly liked the video pointing out any issues. The service staff were very helpful.

Service

This would have been 5 stars but for the fact the issue is not completely resolved just yet

Service

Staff were excellent, cafe was brilliant and made waiting easy

Service

Everything that needed doing was done and car cleaned ! Felt like taking a new car home

Service

All staff are friendly and helpful, i get the impression that it doesn't matter whether or not you drive a 1 series or a 7 series, your treated like a valued customer.

Service

I dropped the car off approx 9am & was told it shouldn’t take too long & also that it would be washed. At 4.30 still no call so went to garage anyway. Car was ready in car park but had been left unlocked and unwashed. Dirtier than before due to dust

Service

God prompt personal service

Service

Friendly, helpful staff and lovely surroundings

Service

Excellent service

Service

Absolutely great no worries at all.

Service

sorted out quickly and effeciently

Service

Andy in service was so helpful nothing was a problem and kept me updated on my exhaust change all the way even when I went of site I was kept updated on my cars progress via telephone even got to see inside the new workshop which was really nice

Service

It was a shame you could not sort out the "high oil level" problem but I understand that you didn't carry out the service originally and you suggested that to avoid a cost with yourselves, I should take it back to the other garage.

Service

The amount of time I was kept waiting to pick my car up after the service, the original person I seen was busy, not once did he come over to say how long he was going to be, I seen some one else in the end

Service

The service staff at Cotswold were very helpful and efficient.

Service

Very helpful and explained everything in plain English. Never waiting long and nice coffee.

Service

My car, in for service, when collected the dash cams had been disconnected. When I discussed this with the service advisor, I understood the reason (operatives privacy) but I had a few hours of thinking my car had been used inappropiately.

Service

Problem was solved

Service

Always professional, friendly and timely

Service

The staff always offer a warm welcome, provide good information and treat you as a person. This applies to Cotswold BMW only.

Service

I've given this answer because I was completely satisfied with the service experience at Cotswold Cheltenham,

Service

excellent service, very impressive facility, the best in the UK

Service

My purchase was handled very efficiently and smoothly from original interest through to completion.Shout out to Andrew Cresswell for his help and availability.

Service

Happy with service facility

Service

Always helpful and straightforward with no complaints over the years

Service

Generally happy with the professional service based approach .

Service

I visited Cotswold BMW on the 3rd October to book my car in for a service and told by a very friendly reception that they could carry it out there and then if I was happy to wait for an hour or so. I was very impressed with the service overall.

Service

Car repair was not finished at times promised due to wrong part

Service

Welcomed very well, replacement car was ready to go and hand over was smooth, no stags in and out. Well done. Happy. Customer.

Service

Experience was trouble free

Service

Great service

Service

Would be 5 star but my car went in with a yellow oil service warning light on....It came back with a yellow oil warning light on and I had to add 1Ltr of Oil. It went in to have 2 new rear lights fitted, but this oil warning should have been spotted.

Service

Great service and free courtesy car

Service

BMW assist excellent, service staff efficient too

Service

Technician offered advice, was prepared to be flexible and created a solution that meant as little disruption as possible

Service

Helpful staff

Service

The staff are very friendly and nothing is too much trouble. Very efficient staff.

Service

as said prompt courteous and well explained on handover at completion

Service

Very helpful, customer foucused team who take a pride in the service they offer. A fabulous new premises also makes the hours drive worthwhile - there are several other dealers much closer to me that I could use, but I prefer Cotswold Cheltenham.

Service

i got what i asked for and was made welcome.

Service

Efficient, personable and informative. Facilities comfortable if waiting.

Service

Great customer service, efficient staff, all completed within expected timescales

Service

Sky was brilliant. booking in my car, going the extra mile to learn about the service and get the oil required. Ian's attention to detail and customer service were unequaled.

Service

The service on my car was completed promptly and to my complete satisfaction.

Service

All touch points were excellent

Service

It's not obvious in your new centre in Cheltenham who is supposed to meet and greet customers coming in the door and there is no ground floor waiting area to support this if nobody is available

Service

Excellent flagship facilties, a very personal service through professional, efficient and friendly staff who provide the continuity of support.

Service

Staff were very helpful and informative

Service

Everything went to plan, I used the collection/drop off service which meant I could carry on working whilst my car was being serviced.

Service

Such a friendly efficient service. Thanks to all.

Service

When I asked if something else could be checked I was told this was only a service and anything else would have to be arranged.

Service

Greeted promptly by service staff,was able to leave vehicle near the door. Hospitality area,coffee etc. enjoyable.

Service

My car was serviced under a service plan, which was fine. I did however not get an advise on the tread on my tyres, wear on brake pads etc, which is normally recorded on a sheet of paper - mine was left blank

Service

Clean area, free drink and pastry!

Service

Nothing seems to be a problem with friendly and efficient staff on hand.

Service

The staff went out of their way to ensure the parts were fitted to my car despite being very busy with an open day at the dealership.They offered a great deal and the service was second to none.Workmanship top quality and the hospitality excellent

Service

It is hard to give more as there was a fault and they did exactly what they were meant too.

Service

The fault for which the vehicle was in reappeared within minutes of leaving the service. Having spent over two hours waiting for the vehicle whilst it was being diagnosed and fixed it was quite disappointing...

Service

because the whole process went swimmingly

Service

Did exactly as I expect. Easy parking.

Service

Would be good if a software upgrade for the Connected drive system was available as an option. I know I could do it myself but it would save time and effort.

Service

Everything was dealt with efficiently. The staff were all very friendly and accommodating, esp considering we had a moany 1 year old with us! The loan car was also suitable for our needs.

Service

Friendly and efficient staff. Good communication.

Service

The person I dealt with was helpful but the outcome of the visit was unsatisfactory.

Service

The only reason you don't get the 5th star is because I had to book a courtesy car so far in advance (in other words I had to wait)

Service

I would have given 5 stars but the Tecnition suggested that the two rear tyres should be replaced at this visit. They are well above the legal limit and the car does about 5000 miles a year. Also you are not competitive on tyre prices.

Service

Work handled efficiently and effectively.

Service

I have had to take my car in to be fixed for a noise in the boot area on two occasions and on neither occasion was the problem fixed. I left a message for Andy in the Service Department on 25th/9 - I have yet to receive a call back (29th/9).

Service

Very responsive to requests

Service

Great building great location and great service

Service

Your service manager was very effective in involving BMW for the repair, resulting in a lower charge to me. However my comments about BMW pricing above do still apply

Service

The car went in on a Thursday, I was told it was ready for collection on Saturday morning, but when I arrived at Cotswold BMW I was advised parts were still awaited! I was finally able to pick up the car on Tuesday.

Service

No comment

Service

Always professional service

Service

As above

Service

In for an MOT while I waited. Good experience in waiting area and good to look around new models in showroom.

Service

MOT slightly expensive but car returned in a clean condition. Unable to confirm what was done. Collect service worked well. Bluetooth still has problems.

Service

Answer above applies. Waited while my vehicle was serviced. Very pleasant surroundings and excellent coffee and pastries.

Service

Same as previous answer

Service

Alloy wheel and tyre damaged. Only discovered next morning.

Service

My vehicle was repaired quickly and satisfactory.

Service

Everything requested was completed by the agreed time.

Service

Service was good, facilities excellent - the new showroom is superb

Service

As above

Service

The level of customer service was 5 stars. However, the cream carpeting in my car needed washing after the service. It was oily. I do appreciate the fact that you do a car wash and hoover inside but please be aware of this as it always happens.

Service

I think Cotswold Cheltenham, via Andy Welsby and his team, epitomise excellent service. They really went the extra mile, not just in the work done on the car, but also in keeping me informed and ensuring eventual delivery according to my requirements

Service

See above comment.

Service

I was contacted beforehand about the visit so that I knew what would be happening when I arrived. The new premises at Cheltenham are very comfortable for customers whilst waiting. The car was serviced within a reasonable time

Service

Video safety report awaiting me when I reached home after dropping the car off was a pleasant surprise. Finishing off hte exhaust mod took longer than I expected. Overall impression less personal than old system.

Service

Great venue, easy access.

Service

Excellent communication from the service manager who gave me prompt and accurate update throughout the morning as investigation and rectification proceeded. I also liked being greeted as soon as I arrived in reception.

Service

As above

Service

Work done promptly and efficiently

Service

Stunning new facility

Service

Welcoming staff, shiny new premises. The only thing that lost the team a half-star was that I was not offered a coffee on arrival, though I was asked to wait while my advisor finished with another client

Service

Driver into and return from town made the difference

Service

I was told that the work would take 1 hour, having arrived in good time I was somewhat surprised that it took 1 hour and 40 minutes with no explanation of why this happened.

Service

A total excellent staff service --- an excellent tour of the ultra modern service area.

Service

Excellent as wellsway bath and better than dick Lovett

Service

Fantastic staff and service, from start to finish very professional.

Service

Work completed on time, pick up service excellent, car cleaned to a high standard

Service

Because of above

Service

Lots of wasted time spent waiting for a fairly simple problem to be resolved. Emma (?) in servicing was, in the end, very helpful.

Service

Everything done on time

Service

Cotswold Cheltenham is very good at keeping me informed, and very helpful when things (unfortunately) go wrong

Service

Body repairs done well but had to return as model badge not fixed to car

Service

Following the supply and handing over my new car, together with the subsequent inclusion of new items to the vehicle, I am able to report that the service given by all your staff at all levels was excellent

Service

Very quick in making the appointment and I got a reminder. Easy to park and good lay out in the service department.

Service

Service, end of warranty check & MOT performed as agreed, and new Cheltenham facility is vey impressive.

Service

As above

Service

Cotswold provide an excellent comprehensive service

Service

Really good service

Service

As above, efficient and site is well placed with easy access. Good customer relationship

Service

Fast efficient turn around

Service

As far as I am aware, everything was done as requested and the car was clean.

Service

All staff are very welcoming

Service

The things that could have been better would have been:- Proactive contact (I phoned late on Day 1 about to set off to collect the vehicle only to be told at that time that it was not available)- No feedback on the 'other' items (rattle & SatNav)

Service

As above

Service

Couldn't have gone smoother!

Service

Had booked in for an MOT which should have taken 1 hour. However, this did not happen as it took 2 and a half hours.

Service

When I arrived, there was no friendly welcome; just asked 'Name?' then told to wait as person I had to see wasn't available - but there were five other people available !

Service

As above

Service

The service I received was first class unfortunately I was left waiting for over an hour AFTER my car was finished before I found someone to say it was ready !!

Service

No problems.

Service

Easy to organize

Service

Friendly staff

Service

really polite, engaging and efficient, great new location

Service

Following my recent service I found that:1. The date of my next MOT had not been updated.2. Following the fitting of a new tyre the on board tyre pressure monitoring system had not been activated.3. Tyre valve dust cap was missing.

Service

It would be difficult to improve but there's always room to try!

Service

As above

Service

Service was A1 as ever and got a free coffee whilst I waited.

Service

I was disappointed that the vibration through the steering was not fixed.

Service

Problem resolved during a 90 min diagnostic session exceeded expectation

Service

All good apart from MOT couldn't be booked in. Turns out when I arrived it could....

Service

I found the whole experience from the C&D to the work carried out very reassuring that everything had been done with quality & the video I was sent from the technician Chris Redman showing the car & explaining everything that he was doing excellent

Service

very good phone response, helpful operator during booking process, service department were expecting me, and accommodated my wait appointment early as I had arrived early (which I had not expected!)

Service

professional staff, who delivered a slick service.

Service

I like the way you receive customers at the service department and informed of how things will be done.

Service

My car was in for a recall (X1, air bag on passenger side, potential software problem). I was told by BMW that the car was needed for 2 days. When I checked-in, I was told the car was only needed for 1 day. The replacement car, was not available.

Service

Don't answer calls, get service details wrong and I have to take the car back again to solve the issue.

Service

Excellent service

Service

Great

Service

As the above

Service

For starters, the new showroom is superb. It's a great space to look around, but also to work from during appointments. I have been in twice recently for an MOT, and then follow up work, and both times the service has been exemplary.

Service

from present and previous experiences.

Service

I received a call to say one of the alloy wheels had a crack and needed to be replaced. Usually I receive a short inspection video from the mechanic to illustrate the problem. I received no video this time to prove this diagnosis.

Service

See previous comment

Service

Friendly staff

Service

Excellent service from my call in the morning , taxi to an urgent appointment, hire care by early afternoon

Service

Excellent service

Service

Helpful staff and well looked after during my visit to service centre and showroom

Service

A good job done, also quicker than expected and a pleasant area inside to relax, read a paper and enjoy a coffee and pastry.

Service

Professional unit

Service

First experience at the new facility, from what I experienced in Gloucester the customer service has gone downhill.

Service

Email already sent explaining issues

Service

Good. Matched price for tyres

Service

As above but lack of expected quote for bodywork at end of service reduces score slightly.

Service

Cheltenham service check in is easy & efficient. The waiting area & hospitality offered are exceptional.

Service

They left a bungie cord around my steering rack, which was extremely dangerous

Service

Quality communication

Service

No issues

Service

I brought my car in to have the oil, and particulates filter, changed. When I asked why it was taking so long, I don't need to be told that; "the oil is hot!", I also didn't need tread depth measurements an other tests carried out.

Service

Rediculous £200+ extra cost of wheel alignment I expected would be included with my 4 new tyres with a quote that included fitting!

Service

A rear reflector fell off my brand new vehicle. The first service representative I dealt with clearly thought I was trying to mislead him in some way which made me feel quite uncomfortable. The issue was eventually resolved, but it took two visits.

Service

Good service and loan car

Service

Your guy are good and do their best but it seems you are so busy, too busy to cope.

Service

See the above answer; its a totally different experience to what one received when visiting Cotswold Gloucester; thankfully, some of the Gloucester sales team are still with the company which does give some comfort

Service

Have removed one start because was initially told I needed a new switch but on follow up visit the switch was instead repaired, so perhaps this could have been sorted on original visit.

Service

Only Issue I had was the long wait :) and that wasn't the dealerships fault!

Sales

Courteous and patient, superb showroom, family well looked after too.

Sales

Cannot complain everything was very good including the coffee

Sales

Have been before

Sales

Patrick was amazing he kept me informed and helped me through my first experience of buying a new car

Sales

Courteous and helpful. Nothing too much trouble. Everything clearly explained

Sales

From first contact the salesman was polite, respectful and keen to help without being pushy. From the moment I made my decision to purchase a vehicle the whole process could not have been smoother.

Sales

All fantastic

Sales

Sales and finance team worked well together and this really helped

Sales

Everything absolutely spot on.

Sales

Stunning premises

Sales

Very poor missed my option of my vehicle.

Sales

Completely satisfied as we didnt feel rushed in any way. We were guided to what type of car engine and ride would suit our needs.

Sales

Great service, polite friendly staff, great experience

Sales

An excellent showroom and a great customer experience when collecting vehicle.

Sales

Generally very happy. Minor delay on when car would be available. Payment of balance of funds weren’t transferred to my bank account until a week after handover.

Sales

A very well run business. Everyone played their part in giving me, the customer, a brilliant experience. Eleri was such a nice down to earth person who I very quickly trusted. Shegave me confidence that I was making the correct decisions.

Sales

Friendly, enthusiastic staff who may the experience feel very special

Sales

Dissatisfied with the condition of the vehicle paintwork. Very pleased with the way it has been rectified though!

Sales

as above

Sales

Adam Harmer from Cotswold BMW was really great to deal with. Massive advocate of BMW products and a true gentleman.

Sales

Adam was able to change arrangements for collection at very short notice and was very supportive generally

Sales

The car I purchased really has filled me with a great buzz and has made me want to enjoy driving yet again!

Sales

Better than previous experience

Sales

There was some miscommunication at the beginning, outside of Cotswold's control, but then it was well handled in the end.

Sales

Great new facility and Matt Parry was very professional and responsive. I was not actively looking to change the car just yet but he accepted the challenge of putting a deal together to make it an easy decision for me and hence we have a new car!

Sales

A very easy and comfortable purchase

Sales

Really straightforward and easy. James Seal and Andy Welsby were really helpful.

Sales

All staff very welcoming and good overall service

Sales

For the reasons mentioned above.

Sales

Easy to talk to, knowledgeable, polite, capable.

Sales

Gareth made himself available to answer any questions and provided us with an informed and courteous service.

Sales

Helpful staff. Always available to answer questions.

Sales

Good service from knowledgeable staff in comfortable, modern surroundings. Attention given to what I wanted rather than trying to sell what they wanted.

Sales

Initial error in the paperwork by the business manager with regard to annual mileage.

Sales

The Centre itself is a superb building and adds to the overall experience with its coffee shop, space, seating, - a pleasure to visit. Reception could be improved as the salespeople could not be contacted when we arrived on time for two meetings

Sales

Clearly the best dealership i have visited. Amazing facilities

Sales

Great support and Adam Harber (Sales Exec) who went the extra mile to help and support my purchase.

Sales

It would have been 5 but the final part of the delivery, although fantastically choreographed, felt a bit rushed

Sales

I was kept in contact about what was happening at every stage and enjoyed the experience of picking up my car.

Sales

Attentive service

Sales

Could not fault anything refreshments available and we were constantly updated of progress

Sales

As detailed above, the experience was very good

Sales

All the staff that i dealt with during the whole process was very welcoming and helpful, which made everything run smoothly. And the centre itself is fantastic and such a nice environment.

Sales

Andrew Cresswell, my salesman, explained everything clearly, arranged a demo so that I was completely happy with what I was purchasing. This was important as I had made a mistake earlier in the year with purchasing a different make of car.

Sales

Did all I could ask for. Made experience enjoyable.

Sales

The experience at Cotswold Cheltenham BMW has been excellent. From the initial online enquiry in June to the final collection of the lovely new BMW on the 1st September the experience has exceeded my expectations.

Sales

see above!